Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Mehr ansehen
Unternehmen hat geantwortet
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Mehr ansehen
Unternehmen hat geantwortet
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day. Great service. Th... Mehr ansehen
Unternehmen hat geantwortet
4,8
Hervorragend
6477 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really swift
Really swift, courteous response. Thank you.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Excellent prompt service
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Vivienne. we will be sure to let her know. Thanks once again.
Initially, a great response, but with a disappointing ending
When I first contacted Caxton this morning, I was really pleased with the fact that I will be able to sort out my Caxton card straight away. Unfortunately, I have not used it for a long time and could not find it and I wanted load the Caxton card to use it.
Initially there was a problem because I had changed my telephone number and I could not remember my old number but after a short while I found the old number and got the Caxton app open. The idea was that I would be able to have a virtual card which I could use in my wallet on my phone and get my actual cards in the post whilst I am away. this was a really good idea and afterwards I got all the things set up. The card said they needed activating. I needed the numbers off the back of the actual card to activate it but they are in the post. Well as I hadn’t received the cards I couldn’t activate it online so I rang again to speak to someone and he said that that you can’t do virtual cards so all the all the talking and trying to get on my app this morning was total waste of time.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you for your review and for bringing this to our attention. We are sorry to hear that you were unaware that you would need to receive the physical card and activate it before loading the card on to your google/apple wallet and to use it virtually. The reason for this is due to security. We are sorry for any inconvenience this has caused you.
Caxton Customer Service Excellent!
Have used Caxton currency card now for quite a few years and never have I had any problems. I contacted their customer service team today with a query and the advisor I spoke with was very polite and helpful & resolved my query very quickly. In fact, any time I have called with any questions, their customer service team have been exceptional.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We are pleased to see that Keshawn was able to assist you with your query quickly. We appreciate you taking the time to leave us a fabulous review. Thanks once again.
Very helpful adviser
Very helpful adviser, answered all my questions, waited online while I completed tasks I needed to do.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you sharing your experience. We are happy to hear that the issue was resolved quickly with patience and understanding by Hannah and that you were really pleased with the service you received. Thank you for your wonderful feedback.
Very easy engagement to order a…
Very easy engagement to order a replacement card, the call was picked up up almost immediately and Keshawn was polite & efficient.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We are pleased to hear that Keshawn was able to assist you with your query quickly. We appreciate you taking the time to leave us a fabulous review. Thanks once again.
Panic averted
I had a panic when the currency I had ordered did not arrive on the day and at the time it was expected and I had no way of tracking where it was. I contacted Caxton Support by email and Keshawn got back to me almost immediately. I provided the details he requested so that he could check for me. Fortunately, as I was waiting for him to get back to me, my currency was delivered 2 hours late. Not Caxton's fault but Royal Mail's. Keshawn was very gracious when I let him know my panic was over.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Friendly help for me to reload my card successfully to my phone
I was having trouble reloading my caxton card to my phone's google wallet so I could make contactless payments. After several attempts, I phoned customer service. The friendly person I spoke to was very patient and waited while I followed his instructions on my phone. When we still couldn't resolve the problem, he said he would refer this to colleagues and email me. The email arrived promptly next day and having followed the instructions, I was able successfully to load my caxton card in time for travelling abroad. Very good service.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Brilliant customer service
I had a slight problem ordering a new card as my old one had expired. I rang the help line and someone picked up very quickly. They were very polite and helpful. Very nice customer service experience which doesn't happen alot now a days. Highly recommend
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Great customer support from Lauren
Lauren replied within 24 hours and one email later my issue was resolved.
Exactly the type of customer support I’m looking for.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your problem was resolved by Lauren. Thank you for sharing your positive experience with us, we appreciate it.
Prompt and clear communication.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Really helpful in finding a solution to… emergency bank card
Really helpful in finding a solution to a tricky situation, helped put my mind at ease, quick response time also!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved by Keshawn and an emergency card was a great option for you.
Antwort von caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Helpful, efficient customer care
Call answered very quickly. Directly through to someone who could help me with my enquiry. Very helpful, friendly efficient staff member investigated my query and resolved it speedily. Great customer care. Thank you!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you sharing your experience. We are happy to hear that the issue was resolved quickly and that you were pleased with the service you received. Thank you for your feedback.
I was unable to redeem my balance
I was unable to redeem my balance. Spoke to Keshawn who resolved the situation efficiently and the funds were received the following day
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you for a great review we are so please to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Excellent Customer Service
I contacted the company by E mail & very quickly received an automated acknowledgment reply followed by further E mail from a member of staff. My request was actioned in less than 24 hours. Excellent Customer Service. Would highly recommend Caxton to Friends & Family.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Very professional and customer focussed service
Absolutely spot on service. Quick to respond, proactive on security protocols, professional and most helpful. Thank you
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, His positive attitude and professionalism truly makes our company shine. We will be sure to let him know.
Security query well handled
They treated the query with respect and politeness.
It was a simple but serious situation which was well handled.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your problem was resolved by Keshawn. Thank you for sharing your positive experience with us we appreciate it.
I was in a panic
I was in a panic but the team were brilliant and helped me through and solved my problem cant thank them enough
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
Thank you for a great review we are so please to see that Michael was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Very helpful customer service
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive on . We will be sure to let the team know.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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