I have been living in Bridgewater House in Ashford Kent. We had an amazing concierge called Hayley. She was so helpful she dealt with my requests and/or questions quickly and efficiently going the ext... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Mehr ansehen
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Had quite a few queries and concerns that needed answering for a while. Came across Humza on site who answered all and provided reassurance. Also followed up with a courtesy email. Thanks Humza
Unternehmen hat geantwortet
I don't believe in leaving bad reviews unless all attempts to get an organisation to engage & resolve an issue have failed. This is the case with Centrick's handling of an ongoing leak in our flat in... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Centrick
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Kontaktinformationen
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Vereinigtes Königreich
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Gut
3880 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I own the convenience store at a…
I own the convenience store at a liberty place . Wonderful development great staff and sufyaan who works on the weekend is always really helpful.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Rashid,
Thank you for your wonderful review.
We're delighted to hear that you're enjoying being part of the Liberty Place community and that you've had such positive experiences with our team. It's especially great to hear your recognition of Sufyaan's helpfulness and support during weekends.
Your feedback means a lot to us, and we'll be sure to share your comments with Sufyaan and the wider team.
Kind regards,
Centrick
Sufyaan at the reception very helpful…
Sufyaan at the reception very helpful very well presented and very good manor and nice to talk to
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Adam,
Thank you for your 5-star review.
We're pleased to hear that Sufyaan was so helpful, professional, and welcoming during your visit. Providing a positive experience for everyone who visits Liberty Place is very important to us, and we're delighted that Sufyaan made such a good impression.
We appreciate your feedback and will be sure to pass on your kind comments.
Kind regards,
Centrick
Outstanding Support from Mohammed Islam - Senior Property Manager
I would like to leave a very positive review for Centrick, specifically for Mohammed Islam – Senior Property Manager, who has been the only person to genuinely take ownership of my case.
After months of unanswered emails, unclear figures, and ongoing confusion regarding my service charges, Mohammed stepped in and handled everything with professionalism, patience, and real care. He reviewed my account thoroughly, communicated clearly, and finally provided the clarity I had been trying to obtain since last year.
He also resolved the unexplained admin fee without delay, which I truly appreciate.
To be honest, except for Mohammed, no one else ever took responsibility for my case. He is the first person who actually followed up properly, responded promptly, and showed a genuine willingness to help. His support has made a huge difference after such a long and frustrating experience.
Thank you, Mohammed, for your time, effort, and dedication. Your work deserves recognition, and I am happy to leave this 5‑star review because of you.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Matt,
Thank you for taking the time to share your experience and for your kind words about Mohammed.
We're delighted to hear that Mohammed was able to provide the clarity, professionalism, and support you had been seeking regarding your service charge queries. Taking ownership, communicating openly, and delivering excellent customer service are qualities we greatly value, and it's wonderful to know that Mohammed demonstrated these throughout your interactions.
We will ensure your feedback is shared with Mohammed and his management team, as we know he will be pleased to hear the positive impact he has made. Thank you again for your patience and for recognising his dedication and commitment to resolving your concerns.
Kind regards,
Centrick
Mustafa Sandhu is a star of the…
Mustafa Sandhu is a star of the company. Always willing to help re: payment plans due to challenging personal situations and never puts undue pressure despite some challenging interactions with the company in the past.. he treats people as human beings, not numbers which is a great gift in today’s society. Centrick is lucky to have him as an employee
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Alex,
Thank you for your heartfelt 5-star review. We're delighted to hear about the positive impact Mustafa has had on your experience. He consistently demonstrates empathy, understanding, and a genuine commitment to supporting our customers, and we're proud to have him as part of the team.
Your comments about how he treats people with dignity and respect are especially meaningful, and we'll ensure your feedback is passed on to him. Thank you for taking the time to share your experience.
Many thanks,
Centrick
Five-star service
Five-star service! A huge thank you to Shyleigh and Serena for their outstanding support. They listened carefully, handled my request with complete professionalism, and ensured I had a seamless experience from start to finish. Exceptional customer service like theirs is hard to come by, and they deserve all the recognition.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Adrian,
Thank you for your fantastic 5-star review. We're thrilled to hear that Shyleigh and Serena provided such outstanding support throughout your experience.
Their professionalism, attentiveness, and commitment to customer service are qualities we value highly, and it's wonderful to see them recognised. We will be sure to share your kind comments with both of them. Thank you for your support.
Many thanks,
Centrick
Sufyaan was really helpful over the…
Sufyaan was really helpful over the weekend
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi HarmanPreet,
Thank you for taking the time to leave us a 5-star review. We're pleased to hear that Sufyaan was so helpful over the weekend.
Providing support when our customers need it most is incredibly important to us, and we're glad Sufyaan delivered such a positive experience. We'll make sure your feedback is shared with him.
Many thanks,
Centrick
Useless at updating their records
This company keeps sending me bills for a property we have not owned since October 2023. We have informed them and their equally useless predecessors of the above fact but they don't take any notice.
One day later.... they have apologised and asked for my details via TrustPilot. I have sent several emails to their email address but have never received a reply so why should I send more details of my email address to another party?
But here is one instance of an auto-reply I got from them in June:-
from: Estate (Centrik's email address)
to:
Vin Wright (My email address)
date: 19 Jun 2026, 16:39
subject: Automatic reply: CHI-005-005A
Signed by: centrick.co.uk
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mr Wright,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand how frustrating it must be to continue receiving correspondence relating to a property that you no longer own.
We take the accuracy of our records seriously, and it is concerning to hear that this matter remains unresolved despite previous notifications being provided. We also appreciate the inconvenience and concern that repeated billing communications can cause.
We would like the opportunity to investigate this further and ensure our records are reviewed and updated where necessary. Please provide your details securely through Trustpilot and include the property address, your name, and any recent correspondence references so that we can look into this as a priority.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Centrick
Haider was really impressive
Haider was really impressive, super responsive and sorted my parking issue straight away - very grateful as an agent to have his contact details
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Amelia,
Thank you for your wonderful 5-star review. We're delighted to hear that Haider was able to resolve your parking issue so quickly and efficiently.
We'll be sure to pass on your kind words to him. It's great to know his responsiveness and support made such a positive difference to your experience. We truly appreciate your feedback.
Many thanks,
Centrick
So posting another review as maybe I…
So posting another review as maybe I might get some response.
This time centrick has sent all my billing details to the previous owner. Ive sent an email to their dpo and to all the emails now i can find and as usual radio silence.
Ill see if they respond.... not hopeful. At which point as they are leaking private information maybe I will be going to the ico for non compliance of GDPR. Maybe i'll get an answer, maybe i wont who knows, I'll update here if there is anything more than their stock trustpilot response. Again not hopeful.
Update: Forwarded the forwarded email - 02/07/2026 10:33 UTC - Received OOO from their DPO as copied her directly.
Update: So after 03/07/2026 - So they came back and supplied some information on previous requests and asked for more information.
Update: 20/07/2026 - Still no adequate response to the data breach, they have sent me an email telling me they are routing my email to someone else. At this point i still have no hope. It would appear Data breaches are taken very lightly at Centrick, be careful of your personal information folks.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Jason,
Thank you for taking the time to leave this review. We are very concerned to read your comments, particularly regarding your allegation that your personal billing information was shared with a previous owner.
We take data protection and GDPR compliance extremely seriously, and any potential breach of personal information is treated as a priority. We are sorry to hear that you feel your previous attempts to contact us have not received a response.
To ensure this matter is investigated urgently, please send us your full name, property address and any relevant reference numbers via the Trustpilot request or email (customerservice@centrick.co.uk), and we will ask the appropriate team to review your case as soon as possible. If you have already contacted our Data Protection Officer, we will also ensure your correspondence is located and followed up on.
We understand your frustration and appreciate the seriousness of the concerns you have raised. We would welcome the opportunity to investigate this fully and provide you with a response.
Kind regards,
Centrick
Sad has always been incredibly helpful…
Sad has always been incredibly helpful concierge in Liberty Place. Friendly and quick to offer aid when needed.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Chelsea,
Thank you so much for your kind words! We’re delighted to hear that you've received great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Lack of response and transparency. I have to choose a specific date of experience but this goes over a years worth
We have been trying to get a response from Centrick regarding our insurance calculation for over a year now with little to no response. As a direct result of the queries, our account is showing as overdue. Instead of responding, they have instead instructed solicitors to collect which has in turn come with additional costs and penalties. There is no transparency in anything they are doing and treat radio silence as a response.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Shanil,
We’re really sorry to read this and completely understand how frustrating this must feel - especially after such a long time trying to get clarity.
This definitely isn’t the experience we want anyone to have, and we take your concerns around communication and transparency very seriously. The situation you’ve described, particularly with the account status and escalation to solicitors, is something we’d like to urgently look into and get properly reviewed.
We’d really appreciate the chance to resolve this for you. If you can, please send us an email with your property details so we can pick this up straight away, investigate what’s happened, and work towards a fair outcome.
Kind regards,
Centrick
Never answer or reply to anything
We have been trying to sort out a direct debit with this useless company. They ignore emails, and their finance dept don't pick up the phone. Anyone who answers Don't help. But they say we are overdue on our payments to them, how can we pay them when they don't bother to get back to us.
Their online portal is even worse, they answer you with the excuse that someone else will get back to us, then silence...
This company should not be in operation, as they are useless
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Paul,
We’re sorry to read your feedback and understand how frustrating this experience must have been, especially when you are trying to make a payment.
This is not the level of service we aim to provide. We take concerns about communication and accessibility very seriously, and we’re disappointed to hear that you feel your attempts to contact us have not been properly responded to.
We would like to reassure you that we do have processes in place to support customers in making payments, and it’s clear from your experience that we need to review where these have fallen short in your case. Your comments regarding delays in email responses, difficulty reaching our finance team, and lack of follow-up via the portal will be investigated.
We would really appreciate the opportunity to put this right for you as quickly as possible. Please contact us directly at customerservice@centrick.co.uk with your property details so we can prioritise your case, assist you in setting up your direct debit, and ensure your account is reviewed appropriately.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Rogue Company
Customer Ref: PLC - 003 - 003A
Incompetent and bullying company, threatening an 80 year old female pensioner, sending threatening bailiffs letters, when she doesn't owe anything.
They previously claimed they had not recieved a cheque, which when we checked with the bank we proved they had already cashed it.
Despicable who should be closed down for illegal practises.
Being charged for hedge cutting, which there isn't any.
Maintenance of street lighting, which there isn't any.
Weeding, which they hardly ever do, and they just pull them out, leaving the roots in, instead of digging them out.
Checking the estate for any damage.
We have loose slabs that are a trip hazard.
I'm here all the time, and watch them. They never go around checking the estate.
Never return emails or phonecalls.
Disgraceful communication.
They dont want to engage with customers, apart from sending them threatening letters.
Have made a complaint to the Property Ombudsman for them to be investigated.
Will also be contacting my MP.
Not surprised they have so many 1 star negatives reviews.
If your buying a new build property make sure this company isn't the maintanance company.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Nicholas,
We are very sorry to read your review and the serious concerns you have raised. This is not the standard of service we aim to provide, and we take comments of this nature extremely seriously.
We strongly refute any suggestion of inappropriate or bullying behaviour. However, we are concerned to hear that our correspondence has caused distress, particularly in relation to an elderly resident, and we will review this as a priority.
We would welcome the opportunity to investigate the points you’ve raised. We have not been able to identify this case from the information provided, and we would encourage you to contact us directly so we can carry out a full review and address these matters as quickly as possible.
We note that you have referred the matter to the Property Ombudsman and respect your right to do so. We will fully cooperate with any independent investigation.
Please contact our team at customerservice@centrick.co.uk quoting your property address so we can resolve this for you.
Kind regards,
Centrick
Me and my family have had a great…
Me and my family have had a great experience at The Saxons over the last two years. Clean and professional. Love the events and community of people we have met here. Charlotte and team have gone above and beyond for us
1. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Bhawani,
Thank you for such a lovely review and for being part of The Saxons community over the past two years!
We’re thrilled to hear that you and your family have enjoyed your experience, from the clean and professional environment to the events and connections made along the way.
Charlotte and the team will be so pleased to know their efforts have made a difference. We truly appreciate your continued support!
Kind regards,
Centrick
Saf was great help and keen to help…
Saf was great help and keen to help where needed
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Matt,
Thank you so much for your kind words! We’re delighted to hear that Saf was such a great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Avoid at all costs
Avoid at all costs. Provide little to no services and in the middle of a dispute over charges they escalate repayments using predatory and threatening CDER company. Do not respond to emails. Complaints email doesn’t work. Shameful practices are commonplace here. They have been reported to the Property Ombudsman.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi tanyarm,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced regarding your concerns, communication, and the handling of your account query.
We understand how important it is for customers to receive clear information and feel supported, particularly where charges are disputed and there is an ongoing complaint. We are sorry that you feel this has not been your experience.
We would like the opportunity to review this matter further and ensure your concerns are investigated by the relevant teams. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can look into this and provide support.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Unlawful fees and subsequent threats of forfeiture and debt recovery
This is yet again a repeat of a prior complaint of unlawful tenancy fees which Centrick have previously acknowledged were raised in error.
Centrick have sought to unlawfully charge me hundreds of pounds by way management and inspections fees which they are not entitled to recover under the terms of my lease. Further, they have failed despite request to provide any evidence of such assessments or surveys ever having taken place.
In January 2025, Centrick finally conceded that they were not entitled to recover such costs and they were removed.
However, I have since encountered the same issue again, with further unverified charge of £120 being levied, with two subsequent late payment letters (with associated charges) and now a threat of debt recovery.
I am being ignored by Centrick.
For anyone considering, avoid this company.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Harry,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding charges applied to your account and the communication you have experienced while trying to resolve this matter.
We understand how important it is for customers to receive clear explanations and supporting information regarding any charges, particularly where there has been a previous query or dispute. We appreciate that receiving further correspondence while awaiting clarification can be frustrating.
We would like the opportunity to review this matter fully and ensure it is looked into by the appropriate team. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Very poor management of the block that…
Very poor management of the block that I've lived in for 12 years. The accounts department don't seem to be very good with figures at all. Huge price increase this year of 34% which is apparently due to no reserve fund left at all. Continual main door/intercom issues. Lack of response on the portal. Overall poor communication via the portal and phone. They've only been maintaining for 4 years and look at the shambles they've made of it. They seem to have forgotten they work on our behalf not the other way round. Ombudsman enquiry needed.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Lizz,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding your experience with the management of your building, including communication, service charge queries, and ongoing maintenance matters.
We understand how important it is for residents to receive clear information regarding charges, planned works, and building management, and we appreciate the frustration caused when responses or resolutions do not happen as expected.
We would like the opportunity to review the concerns you have raised and ensure they are looked into by the relevant teams. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
This whole company are a complete joke
This whole company are a complete joke. They ignore emails, they ignore payments that have been made and then send you threatening letters because they can’t be bothered to do their jobs. They are time wasters and money grabbers. Let’s not ignore the fact there is a cost of living crisis and they still can’t use their one brain cell to effectively do their jobs.
Absolute disgrace and if I don’t receive a reply to my complaint I will be getting the ombudsman involved.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ria,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced and the concerns you have raised regarding payments, communication, and your complaint.
We understand how important it is for queries and payments to be handled accurately and for customers to receive timely responses, particularly where there is a dispute or ongoing complaint. We are sorry that your experience has not met the standard of service you expected.
We would like the opportunity to review this further and ensure your concerns are looked into by the appropriate team. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Absolute nightmare – Centrick is putting my property sale at risk of collapsing
I am extremely frustrated and disappointed with Centrick’s property management team. I am in the final stages of selling my apartment, and the buyer has already signed the contracts. However, the entire sale is now on the verge of collapsing solely due to Centrick's shocking lack of professionalism.They are completely ignoring my emails. When I call their customer service, the agents only tell me "they are sorry" but offer absolutely no solutions.The most unacceptable part is that the crucial FRAEW (Fire Risk Assessment of External Walls) document for my building was already completed back in February 2026. Despite this, the Building Safety Team is actively refusing to provide it to me or my solicitor.There is zero communication, zero accountability, and their delays are causing immense stress and financial risk. I could never have imagined that a professional company could be so incredibly unprofessional and negligent. It is going on for months.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Fabian,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and stress this situation has caused, particularly at such an important stage of your property sale.
We understand how important it is to receive timely updates and documentation when a sale is progressing, and we appreciate the impact delays can have on all parties involved. We are sorry to hear that you have felt unable to get the support and communication you expected.
We would like the opportunity to look into this further and ensure your concerns are reviewed by the appropriate team. Please could you send your property details and any relevant information, including details of your request for the FRAEW document, to customerservice@centrick.co.uk so we can investigate and assist further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
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