Straightforward ordering process. Used the 1p delivery option and was lucky that delivery was very prompt. Timber was in good condition. All I’ve got to do now is build the raised bed,
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer service absolutely brilliant. Felt like I had my hand held through the process after I'd ordered online. And the one way system works lovely
Knowing exactly what I needed I went online on Friday and ordered. On Sunday afternoon I realised I had miscalculated by four deck boards following which I was on the phone first thing on Monday.... Mehr ansehen
Easily accessible with good parking and yard is well sign posted for collections etc. Large showroom packed with great stuff, well displayed. Carrying a wide variety of timber and associated products... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Holzhandlung
- auch in
- Anbieter von Gartenhäusern
- Baufachhandel
- Gartenbaufachhandel
- Holzhandel
- Zaunfachhandel
Vom Unternehmen geschrieben
Timber merchant in the heart of Somerset supplying high quality materials to trade and public across Somerset, Bath, Bristol & surrounding areas. Trading since 1903, we're open 6 days a week for fencing, landscaping & building materials, gates, sheds and much more!
Kontaktinformationen
The Timberstore, Buckland Down, BA11 2RG, Frome, Vereinigtes Königreich
- 01373 814 814
- timberstoresales@charltonsgroup.co.uk
- charltonstimberstore.com
4,9
Hervorragend
327 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very Happy
Very happy with my purchase of decking boards. Nice straight wood in good condition. I went for the 1p 3-week delivery option. The delivery was on the 21st day. If you are prepared to wait it’s a great option.
28. November 2024
Antwort von Charltons Timberstore
Hi Phil, that's great to hear, thank you so much for your kind feedbacK!
Nice driver
Nice driver
Who rang just before he arrived
Not easy job on a busy road
Very pleased with service
5. Dezember 2024
Antwort von Charltons Timberstore
Hi Jules, thank you so much for your kind review, it's great to see as service is our top priority. We look forward to seeing you again soon!
Driver was helpful and carried the…
Driver was helpful and carried the fence panels to where they were needed.
28. November 2024
Antwort von Charltons Timberstore
Hi Michael, thank you for your kind feedback, I know the driver will be pleased to hear this too. We look forward to seeing you again!
Antwort von Charltons Timberstore
Hi James, that's lovely to hear, thank you for your kind feedback!
Antwort von Charltons Timberstore
Hi Carey, thank you very much and we hope to see you again soon!
Antwort von Charltons Timberstore
Hi Chris, many thanks for your feedback, we really appreciate it!
Antwort von Charltons Timberstore
Hi Mr Bruton, thank you for your feedback, it's great to hear! We hope to see you again soon
Antwort von Charltons Timberstore
Hi Mrs Smith, thank you for your kind feedback, we really appreciate it and hope to see you again soon!
Great service
Driver went out of his way to deliver the goods according to delivery instructions which could have been challenging. All delivered efficiently and effectively.
4. November 2024
Antwort von Charltons Timberstore
Hi Jon, we're so pleased to hear this, thank you for your feedback!
good experience at Chaltons…
No problem finding what I required on the web site which was some gravel boards at a resonable price, easy to order and picked up next day. No problems so 5* rated thank you Chaltons Timber
24. September 2024
Antwort von Charltons Timberstore
Hi Gerry, thank you so much for taking the time to leave us such a lovely review, we really appreciate it! It's great to hear and we'll look forward to seeing you again in future
Fantastic service as always for items…
Fantastic service as always for items big and small
17. Oktober 2024
Antwort von Charltons Timberstore
Thank you very much for your kind words, it's great to hear!
Antwort von Charltons Timberstore
Hi Jacqui, thank you very much for your feedback! We're so pleased to hear it.
everything they promised was achieved
17. Oktober 2024
Antwort von Charltons Timberstore
Thank you for your kind comment Maurice! Much appreciated.
Antwort von Charltons Timberstore
Thank you for your feedback Alan, that's great to hear!
Great shed and service from the guys at…
Great shed and service from the guys at Charltons. Antonio the installer takes a great pride in his work.
You could not do better than use these guys.
A very happy customer.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Charltons Timberstore
Hi John, thank you so much for your wonderful feedback! We really appreciate it and will be sure to pass on your kind comments to Antonio and the rest of the installs team. Thanks again!
Excellent in almost every respect
Excellent in every respect - except a glitch in the on-line payment system that took a while to resolve.
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von Charltons Timberstore
Hi Ian, thank you for your feedback, we really appreciate it! I'm sorry to hear you had a payment issue but thank you very much for highlighting it!
Great product and delivery
The delivery driver was excellent and helpful. I feel very confident about the products.
The downside was that my online order was not processed until I queried it but was then delivered promptly.
28. August 2024
Antwort von Charltons Timberstore
Hi Neill, thank you for your feedback, we really appreciate it! The error was escalated to our scheduling manager at the time and I'm pleased to say a new process has been introduced to prevent this happening in future. I've passed your kind words onto the driver and his manager too, many thanks!
Good value gate post
27. August 2024
Antwort von Charltons Timberstore
Thank you for your feedback John, that's great to hear!
Ordered fence posts online
Ordered fence posts online. Arrived in good time for 1p delivery cost!! Nice straight posts, very happy.
27. August 2024
Antwort von Charltons Timberstore
Thank you for your feedback Sue, we really appreciate it!
Up there with the very best.
Easily accessible with good parking and yard is well sign posted for collections etc. Large showroom packed with great stuff, well displayed. Carrying a wide variety of timber and associated products, with a good website which gives prices etc (unlike some) which makes ordering a breeze. Very reasonable delivery rates, as cheap as 1p (£0.01) if you're not in a hurry and meet the criteria.
The staff are brilliant, very friendly and helpful even to a DIYer like me who only visits occasionally. Easy recommendation.
22. August 2024
Antwort von Charltons Timberstore
Hi Roger, this is fantastic to see, we really appreciate your kind words and so pleased to hear you'd recommend us. As a family-run business we rely heavily on word-of-mouth in the area and reviews such as this so thank you very much for taking the time to share your experience. We look forward to seeing you again!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.