From the moment Charlotte entered our house we felt well looked after. She took care of all our worries and anxieties about the comfort we needed due to our disabilities, I personally felt at ease exp... Mehr ansehen
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Das sagen Bewerter
When Joe came i explained my financial situation, he was understanding, empathetic and reassuring. He went through all the options and came up with a suitable bed that was very close to my budget. T... Mehr ansehen
Very reliable service from the visit to choose the recliner required to delivery. Called when then said they would, delivery guys Danny & Stuart called beforehand and were there at the times stated... Mehr ansehen
Unternehmen hat geantwortet
My dad had a chair delivered a couple of weeks ago by Charterhouse. He has been very pleased with them from start to finish. They’ve been prompt, helpful and easy to deal with throughout. He wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, Vereinigtes Königreich
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4,8
Hervorragend
348 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was impressed
I was impressed. billy was very was very aimable and professional. would recommend.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for the 5 star review regarding your furniture demonstration with Billy. We know how much he will appreciate your kind words.
Best regards,
The Charterhouse Team
Delivered on time
Delivered on time. Jack and Danny where kind professional and helpful.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for taking the time to leave a review regarding the delivery and installation of your furniture. We'll certainly pass on your kind words to Jack and Danny.
Best regards,
The Charterhouse Team
Amazing company,Would recommend
Amazing company,Would recommend, great service, two lovely delivery chaps, Jack& Danny
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for your 5 star review regarding the service you've received from Charterhouse Mobility. The delivery team will be delighted to receive your feedback and we're so pleased to hear that you would recommend us.
Best regards,
From all at Charterhouse
Pleasant and helpful experience
Henry came this afternoon from Charterhouse Mobility to demonstrate a Durham riser-recliner chair.
He was pleasant, polite and professional.
He gave me all the information I needed to feel confident that the chair would make my life much more comfortable.
He physically demonstrated the workings of the chair which I found very helpful.
Thank you Henry - it was a pleasure to meet you.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
We're delighted to receive your lovely feedback regarding the furniture demonstration with Henry. It's wonderful to know that with his knowledge and guidance, you felt confident in selecting a bespoke riser recliner chair for your needs.
We will certainly pass on your kind words to Henry and we wish you many years of comfort with your new riser recliner chair.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Charterhouse are amazing
Charterhouse are amazing.
We had Charlotte come over to demo the bed and she was amazing. She catered to our needs and helped us choose the perfect bed.
Would recommend their services to others :)
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for your kind words regarding the furniture demonstration with Charlotte. We strive to ensure that every customer is fully informed and comfortable with their choice and it's wonderful to know that with Charlotte's help, you've been able to select the perfect bed for your needs.
Thank you once again for choosing Charterhouse Mobility and if we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Team
Delighted to meet Henry
Delighted to meet Henry. He was knowledgeable and polite and very helpful. I look forward to receiving my bed in due course
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for taking the time to let us know how knowledgeable, polite and helpful Henry has been regarding your furniture demonstration.
We trust that you'll be delighted with your new adjustable bed and thank you again for choosing Charterhouse Mobility.
Best regards,
The Team
Outstanding service and product quality.
The staff were exceptionally helpful throughout the process and clearly knowledgeable about their products. The chair we ordered has made a significant difference for our family member, restoring a level of independence that had been difficult to maintain before.
The product quality is excellent and everything was handled smoothly from start to finish. Based on our experience, I would confidently recommend them to anyone looking for reliable mobility support equipment.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
We are very grateful for your 5 star review. The entire team at Charterhouse Mobility strives to provide the best possible service and products for our customers and it means a great deal to us all to know that we have achieved this for your family member and their bespoke furniture has helped to restore a level of independence for them.
We're delighted to hear that you would confidently recommend us and thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Ed and Adam good team
Ed and Adam were very helpful and considerate whilst delivering and setting up my new furniture and taking away mu old furniture. They went above and beyond expectations.
They demonstrated how the remotes work on mu raiser recliner chair. 10 out of 10 each
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for letting us know how pleased you are with the delivery and installation of your new furniture. At Charterhouse, our aim is to provide our customers with the best possible experience from start to finish and we're delighted to hear that the installation team went above and beyond your expectations.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Would definitely recommended
Aron was very professional and explained everything step by step and was very patient with my dad. Nothing was too much trouble and he was a really nice guy.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for your 5 star review! We know how much Aron will appreciate your feedback and we'll certainly pass on your kind words to him.
Best regards,
The Charterhouse Team
Charlotte was amazing
Charlotte was amazing. Such a pleasant and highly professional young lady.
She knew everything about the chair she was demonstrating. So helpful and understanding. She left here with a sale.
Well done Charlotte.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for your wonderful feedback regarding your furniture demonstration with Charlotte. We really appreciate you taking the time to share how Charlotte's help and guidance have enabled you to select a riser recliner chair tailored specifically to your needs.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Charlotte was a pleasure to deal with.
Charlotte was polite, helpful, informative, patient and a credit to Charterhouse Mobility. On behalf of John.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for your lovely comments regarding the furniture demonstration with Charlotte and for taking the time to leave a review. We know how much Charlotte will appreciate your feedback.
Best wishes,
The Charterhouse Team
Bed finally ordered.....
Had an appointment with Henry from Charterhouse Mobility today.
Very professional but also very friendly, knowledgeable and helpful, which means I have finally ordered my bed. Thank you Henry for your help and patience...
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for your lovely comments regarding your furniture demonstration with Henry. We're thrilled to hear that with Henry's help and knowledge you've been able to select your adjustable bed.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Joy at our new chairs!
We were visited today by Ray a new chair. We had a good experience with Ray who was informative and pleasant which led us to order not one but two new chairs.
Highly recommend!
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you for taking the time to leave a review regarding your furniture demonstration with Ray. We're delighted to hear that with Ray's help and knowledge you've been able to choose bespoke riser recliner chairs perfectly suited to your needs. We pride ourselves on offering tailored solutions, and we hope your new chairs will bring you exceptional comfort for years to come. Your feedback is truly valued!
Thank you for choosing Charterhouse Mobility
Best regards,
The Team
BUYERS BEWARE!
BUYERS BEWARE!
Charterhouse Mobility were fine until we had a complaint, after which the management were extremely rude and dismissive.
We purchased a bespoke reclining chair. However, my measurements were completely ignored as the foot riser does not extend sufficiently to support my legs and ankles. This further causes the seat to sag resulting in further bodily discomfort. At age 87, suffering from arthritis and in remission from cancer the discomfort is intolerable.
When we complained Charterhouse’s immediate response was ‘if you have a complaint contact the Ombudsman’s’. When we did they lied to the Ombudsman. They told them they had fully inspected the chair when their representative told us he had been given strict instructions to examine ONLY the loose back.
This has not only caused us financial hardship but been emotionally draining.
7. März 2026
Bewertung ohne vorherige Einladung
A Happy Mummy!
Today we had the pleasure of meeting Ray at our mothers to have a demonstration of the Charterhouse recliner chair.
Thoroughly impressed with the product. The patience and understanding from Ray led to us purchasing a chair!
Highly Reccommend! Brilliant!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for taking the time to provide such lovely feedback regarding your mother's furniture demonstration with Ray. It's wonderful to know that with Ray's help, she has been able to choose a bespoke riser recliner chair. We'll certainly pass on your kind words to Ray.
We trust that your mum will be delighted with her new furniture and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
A very professional company and a great product.
I ordered a bespoke 2 seater recliner/riser sofa.
From the initial survey to today's delivery and installation I have received excellent professional and knowledgeable service. The customer service in the Head Office was first class and such a treat to speak to another person and not a chatbot.
The delivery was quoted as between 4 to 8 weeks and it came in 4 weeks, so very happy..
I am so pleased I have found this company
The sofa is wonderful, very well made and just right for me.
I have no hesitation at all in recommending this company.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for your wonderful review! At Charterhouse Mobility, it is our aim to provide our customers with the best possible experience, from the initial demonstration to the delivery and installation of your bespoke furniture. We're delighted to hear how pleased you are with the service you've received from us and we are always here to help if we can be of assistance in the future.
Best regards,
From all at Charterhouse
Decent person
Decent person, not pushy and very knowledgeable
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for taking the time to leave 5 star review and for choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
The Charterhouse Team
Excellent service.
Henry has been absolutely fantastic. Showed how to use, explain the use of the chair. Would highly recommend the company and service.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you so much for your lovely comments regarding your furniture demonstration with Henry and the service you've received from Charterhouse Mobility. We're delighted to hear that you would highly recommend us!
Best regards,
The Charterhouse Team
Very comprehensive and informative
Very comprehensive and informative
We decided to replace both of our chairs
and were given a considerable discount.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you for choosing Charterhouse Mobility. We greatly appreciate you taking the time to leave a 5 star review and we trust that you'll be delighted with your bespoke furniture.
Best regards,
The Charterhouse Team
Thank you for such courteous and…
Thank you for such courteous and considerate service offered by your representative, Henry, who explained everything. He brought a sample bed to show how it works, and I was able to try. I was very happy with the service I received. I would definitely recommend to others.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear how happy you are with the service you've received from us and we know how much Henry will appreciate your wonderful feedback.
Thank you for choosing Charterhouse Mobility, and please do not hesitate to contact us if we can be of assistance in the future.
With our best wishes,
From all at Charterhouse Mobility
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