James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... Mehr ansehen
We had a fault come up on the alarm system , contacted the help desk who took all the details and said an engineer would ring within half an hour . The engineer rang within 5 minutes and rectified the... Mehr ansehen
Unternehmen hat geantwortet
Initial response was poor in that the appointment of 9am was so delayed, I had to ask what was happening. We were then 1 hour late - no calls or explanation. My phone call enabled another engineer... Mehr ansehen
Unternehmensdetails
- Installateur von Sicherheitssystemen
- Lieferant von Brandmeldeanlagen
- Lieferant von Brandschutzausrüstungen
- Sicherheitsausrüstungsgeschäft
- Sicherheitsdienst
Vom Unternehmen geschrieben
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Kontaktinformationen
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Vereinigtes Königreich
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Hervorragend
9766 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service as usual
Technician phoned beforehand to tell me he was on his way to perform annual maintenance of my alarm system (within the prearranged time slot). As usual he was friendly, professional, thorough and competent. I particularly like the fact that for several years now I have had the same technician visiting me to perform work on my system.
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Bad company
I cancelled chubb but they hounded me for money, sending me letter after letter saying they want money money money , awful company ,
27. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Wayne Williams,
We are truly sorry to hear about your disappointing experience with our customer support. This does not reflect our values and how we view our customers. We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
We hope that your next experience is a pleasant one should you wish to come back to us.
Best wishes,
The Chubb Fire and Security Team
Many thanks to Chris Louka.
27. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Andrea,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your engineer was helpful and fixed the…
Your engineer was helpful and fixed the issue quickly.
Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our business name and address, as well as our account number! - A frustrating call with our alarm going off in the background.
4. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Heather,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently.
We are truly sorry to hear about your disappointing experience with our telephone service. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Antony,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer got right to the problem…
The engineer got right to the problem and fixed it efficiently and quickly.
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Charles,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great guys and completed the job.
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Neil,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant operative who efficiently…
Pleasant operative who efficiently tested the system
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great job. Knowledgeable and Professional Engineer
What a refreshing and pleasant experience. Engineer (Kevin A) arrived onsite. Kevin did a great job with system upgrade and setup. Kept us informed throughout the process.
2. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Mr & Mrs Elliott,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Engineer was great
Engineer was great, but I’ve been charged over £500 for work which should be covered by warranty. Reaching out to your customer service team and going through Endless different operators makes the entire process a total nightmare.
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Michael,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
All test and inspections are carried…
All test and inspections are carried out with no problems or downtime
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Fantastic service again from the Chubb…
Fantastic service again from the Chubb engineer.
20. Juni 2026
Antwort von Chubb Fire & Security UK
Dear David,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer seems to understand the…
The engineer seems to understand the problem, I am hoping it is resolved
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Alan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Lee is always very engaging,informative and efficient
Lee is always very engaging, informative and efficient, really appreciate the updates in regard to new legislation and requirements (fire extinguishers)
2. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Jacqui,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
"
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your review. We strive to provide an excellent experience for all of our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer was very polite and…
The engineer was very polite and explained in full all the work that needs to be done and carried out. The time it took to fix the issue was prompt, and I cannot fault any of the work carried out.
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Maxine,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Engineer
The Engineer, Michael, is always exceptionally helpful and goes the extra mile with advice and knowledge
3. Juli 2026
Antwort von Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer who visited us was very…
The engineer who visited us was very competent, explained what he was doing, and showed great care whilst in our home.
All of which was very much appreciated.
26. Juni 2026
Antwort von Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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