It took a couple of months waiting for my M47 classic grinder to arrive. But once it did it was more than worth the wait. I got it dialed in to my latest lite roast and it is brewing up some serious... Mehr ansehen
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Das sagen Bewerter
We ordered our coffee roaster new from Coffeeroast Co. and their customer service has been amazing. Flor, the customer service rep, was extremely responsive when our roaster fan malfunctioned only... Mehr ansehen
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paid $30 for an expedited rush/shipping fee and the item still didnt ship for almost a week - your shipping timelines and fees are ambiguous at best. I bought from you all because we needed this part... Mehr ansehen
Unternehmen hat geantwortet
It was hard to find this coffee roaster in stock anywhere without a 3 month shipping delay. Coffeeroast Co shipped it much earlier than expected, PLUS sent a free coffee bean cooler too. Their price w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CoffeeRoast Co. is the place to find your next home coffee roaster. Our catalog of high quality coffee roasters will help you find exactly what you need. For over 2 years now we have been working diligently with the most well known names in coffee roasting so you can make the best decision for your investment in making your coffee at home. From growing or sourcing your own coffee beans, to finishing the pour over into that perfect cup of coffee, we understand the dedication and passion behind investing in your coffee. As the drink that starts your day and gives you the energy you need, why not make it an enjoyable experience as well? Even after placing an order with us we will make sure that what you receive will meet all your expectations. If you ever have any questions or run into any problems we will be there to help! A great cup of coffee is invaluable, let CoffeeRoast Co. help you find that perfect coffee roaster to help you explore the deep and rich flavor of coffee. Please feel free to contact us if you have any questions.
Kontaktinformationen
Vereinigte Staaten
- coffeeroastco.com
4,3
Hervorragend
155 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick and easy process of ordering…
Quick and easy process of ordering finding what I wanted and receiving order
27. Juni 2024
Antwort von Coffeeroast Co.
Thanks for your feedback! We're glad to hear you found the ordering process quick and easy. If there's anything else you need or if you have any questions, feel free to reach out.
Long delays
I ordered the item weeks before I needed it to give me plenty of buffer time. Then they needed a utility bill or similar to prove my address was real (never had to do that in 10+ years living there). Then I had a problem starting the machine (admittedly a user error) once it finally arrived. So I called asking for support. They said I needed to send in a video showing the problem instead of just letting me talk to someone. Then it took them a day to get back to me just to ask questions that were already answered in my previous communications. Then almost a full day later they finally got back to me with the solution! Could have been answered with a 1 minute phone call. Very frustrating.
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your review. We apologize for any delays you may have experienced in receiving a response. We've been seeing a high volume of inquiries lately, and our team is working hard to address them all as quickly as possible. We appreciate your patience and understanding.
Wonderful Roasting Experience
I ordered the Sandbox R1. It came in a couple of weeks or so as their website says. The instructions are quite easy to follow. There are a lot of helpful videos, too. My first roast was quite a success.
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Hi Tony. Thanks for your review! We're thrilled to hear your order arrived on time and the instructions were a breeze. Congratulations on your successful first roast! Feel free to reach out if you have any questions in the future – we're always happy to help you on your coffee roasting journey.
GREAT Customer Service
We ordered our coffee roaster new from Coffeeroast Co. and their customer service has been amazing. Flor, the customer service rep, was extremely responsive when our roaster fan malfunctioned only after three months of use. They shipped out a new part right away and saved us so much hassle. Flor and Coffeeroast Co, we appreciate your help and look forward to continuing to order from you.
- Sean (Cardiac Attack Coffee Co.)
Order #CRC-1367
18. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Hi Sean! Thank you so much for the fantastic review! We're thrilled to hear Flor was able to help you with your inquiry We appreciate your business and look forward to roasting delicious coffee with you for years to come!
I encountered an issue with my machine…
CRC-1600
I encountered an issue with my machine early on and they didn't hesitate to send a replacement. Customer service advisor Beverly was outstanding throughout the full process.
13. Mai 2024
Fantastic response time and service
Fantastic response time and service. Wonderfully crafted coffee and can’t wait to start roasting and updating them on our progress.
16. Mai 2024
Got the Roaster (SandboxR1) Love it
Got the Roaster (SandboxR1) Love it! Got the coffee beans and started roasting ! Now I have GREAT coffee and Life is good!
7. Mai 2024
Great company - quality products
Coffeeroast Co. is great! I have their G1 coffee grinder and it is so nice. Build quality is great (CNC machined metal) and the adjust grinding feature is awesome as well. Customer service is great too!
4. April 2024
Antwort von Coffeeroast Co.
Thank you so much for your positive review! We're thrilled to hear that you're enjoying your G1 coffee grinder and that you've had a great experience with our products and customer service. If you have any questions or need further assistance, feel free to reach out. Enjoy your freshly ground coffee!
Antwort von Coffeeroast Co.
Thank you for your feedback, Dawn! We're glad to hear your order went smoothly. If you ever need assistance in the future, feel free to reach out.
Company Requires Copy of ID and Utility bill
Asked for a picture of my photo ID and for a picture of utility bill mail with my address on it. Thats probably the sketchiest thing that has ever happened when I’ve just only wanted to buy something. The problem is that I pleaded with him multiple times, and they would not move forward until I sent them that information.
4. März 2024
Antwort von Coffeeroast Co.
Thank you for bringing this matter to our attention, Alex. We sincerely apologize for any inconvenience or discomfort caused by the request for additional documentation. Your feedback is invaluable, and we take your concerns seriously.
Please be assured that our intention is to uphold the highest standards of security and verification to ensure a safe and seamless transaction process for all our customers. However, we understand and respect your hesitation in providing personal information.
We will review our verification procedures to ensure they align with customer expectations while maintaining the necessary security measures. If there are any further concerns or if you require assistance with your purchase, please don't hesitate to reach out to our customer service team.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Great customer service
Great customer service. Very pleasant and enjoyable to work with, if there's a problem, we'll order from him again.
8. Februar 2024
Antwort von Coffeeroast Co.
Thank you for your kind words, Melvin! We're thrilled to hear that you had a positive experience with our customer service. We look forward to serving you again in the future. If you ever need assistance or have any questions, feel free to reach out to us.
Fast Shipping
Fast Shipping. Great source for hard to find Rhino sinks and spinjet rinser's.
18. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for sharing your positive feedback! We're pleased to hear that you had a great experience with our fast shipping and found us to be a reliable source for hard-to-find Rhino sinks and Spinjet rinsers.
If you ever need more coffee-related products or have any questions, feel free to reach out. We're here to assist you with all your coffee needs.
Help fixed my broken coffee roaster
10. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
We're glad to hear that we could assist in fixing your coffee roaster! If you ever encounter any more issues or have further coffee-related needs, please don't hesitate to reach out. We're here to help ensure you enjoy your coffee roasting experience to the fullest.
Coffeeroast Co
Coffeeroast Co. has good prices and quick shipping. They followed up to make sure everything went well.
28. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for taking the time to leave a positive review, Matthew! Our team always aims to ensure that our customers have a smooth and satisfactory experience.
If you ever have more coffee-related needs or any questions, please feel free to reach out. We're here to assist you and make your coffee journey enjoyable.
Great Experience!!
Wonderful services, the product was delivered really fast, even quicker than the minimum they said in the website and without any issues. The product was perfectly packed so it arrived in perfect conditions, and they also added some replacement parts, which is cool. The customer service was also great. In really happy with the experience buying at CoffeRoastCo.com with the order #CRC-1450. I will for sure by here again in the future.
1. Jänner 2024
Antwort von Coffeeroast Co.
Thank you so much for sharing your wonderful experience with us, Diego! We're thrilled to hear that you found our services exceptional, and that your product was delivered even faster than expected.
Your kind words about our customer service are truly appreciated. We're delighted to have served you and that you're happy with your purchase and the entire experience at CoffeRoastCo.com.
We look forward to serving you again in the future, and if you ever have more coffee-related needs or questions, please don't hesitate to reach out. Enjoy your coffee journey!
Christmas present
My husband researched the coffee roaster on your site which I purchased for him for Christmas.
It came quickly after ordering and he is loving the roaster.
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for sharing your positive experience with us! We're delighted to hear that your husband is enjoying the coffee roaster you purchased for him for Christmas.
We take pride in offering products that bring joy to our customers, and it's wonderful to know that it arrived promptly and is meeting your husband's expectations. If you ever have more questions or need further assistance with anything coffee-related, please feel free to reach out. We're here to help!
It was hard to find this coffee roaster…
It was hard to find this coffee roaster in stock anywhere without a 3 month shipping delay. Coffeeroast Co shipped it much earlier than expected, PLUS sent a free coffee bean cooler too. Their price was lower than other retailers with the black friday deal and my husband was VERY surprised to get this as a gift. I am pleased with Coffeeroast service and will definitely use them again.
4. Dezember 2023
Antwort von Coffeeroast Co.
We're thrilled to hear that you had a great experience with us, Judy! It's fantastic to know that your husband was pleasantly surprised by the gift, and we're grateful for your kind words about our service. We look forward to serving you again in the future, and if you ever have more coffee-related needs or any questions, please don't hesitate to reach out. Enjoy your coffee roasting journey!
My partner loves the Christmas gift
My partner loves the Christmas gift. That makes it a 5 star experience. All interactions with you were excellent.
8. Dezember 2023
Antwort von Coffeeroast Co.
Thank you so much for your wonderful feedback, Walt! We're delighted to hear that your partner loved their Christmas gift, and we're thrilled to have been a part of creating that 5-star experience for you.
If you ever have any more gift ideas or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to make your experiences exceptional every time.
Good service and responsive support!
Well, I revised the review as my first review was a bit unfair. They are based in HI and have no phone support during EST business hours, but were very quick and friendly in their email support.
Shipping was a bit strange as I received the tracking number and it took 2 weeks for DHL to get the shipment picked up and in their system. After that, it was only 5 days until the roaster was delivered.
I would buy here again...
10. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Hi Terry, thank you for taking the time to revise your review, and we appreciate your understanding. We're pleased to hear that you found our email support quick and friendly.
Regarding the shipping experience, we apologize for any delays encountered with DHL but are glad that your roaster ultimately arrived within a reasonable time frame.
We look forward to serving you again in the future, and if you ever have any questions or need assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to provide you with the best service possible.
Thank you for choosing us, and we hope you enjoy your coffee roaster!
Excelentes precios e información
Tiene una buena información técnica de sus productos, por lo que hace más sencillo tomar las decisiones adecuadas.
¡Además sus precios son super competitivos!
18. November 2023
Antwort von Coffeeroast Co.
Hi Atala, We're glad to hear that you found our prices and product information excellent! We strive to provide detailed technical information to help customers make informed decisions, and it's great to know that it's been helpful to you. We appreciate your feedback and look forward to serving you again in the future. Thanks for your support!
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