It took a couple of months waiting for my M47 classic grinder to arrive. But once it did it was more than worth the wait. I got it dialed in to my latest lite roast and it is brewing up some serious... Mehr ansehen
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Das sagen Bewerter
We ordered our coffee roaster new from Coffeeroast Co. and their customer service has been amazing. Flor, the customer service rep, was extremely responsive when our roaster fan malfunctioned only... Mehr ansehen
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paid $30 for an expedited rush/shipping fee and the item still didnt ship for almost a week - your shipping timelines and fees are ambiguous at best. I bought from you all because we needed this part... Mehr ansehen
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It was hard to find this coffee roaster in stock anywhere without a 3 month shipping delay. Coffeeroast Co shipped it much earlier than expected, PLUS sent a free coffee bean cooler too. Their price w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CoffeeRoast Co. is the place to find your next home coffee roaster. Our catalog of high quality coffee roasters will help you find exactly what you need. For over 2 years now we have been working diligently with the most well known names in coffee roasting so you can make the best decision for your investment in making your coffee at home. From growing or sourcing your own coffee beans, to finishing the pour over into that perfect cup of coffee, we understand the dedication and passion behind investing in your coffee. As the drink that starts your day and gives you the energy you need, why not make it an enjoyable experience as well? Even after placing an order with us we will make sure that what you receive will meet all your expectations. If you ever have any questions or run into any problems we will be there to help! A great cup of coffee is invaluable, let CoffeeRoast Co. help you find that perfect coffee roaster to help you explore the deep and rich flavor of coffee. Please feel free to contact us if you have any questions.
Kontaktinformationen
Vereinigte Staaten
- coffeeroastco.com
4,3
Hervorragend
155 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good price, easy checkout
Saw a great price for what seemed like a reasonable roaster. Checkout was smooth and had no issues
3. Juli 2023
Antwort von Coffeeroast Co.
Thank you for your positive review! We're glad to hear that you found a great price on our roaster and had a smooth checkout experience. Providing our customers with competitive prices and seamless transactions is always a top priority for us. We appreciate your support!
Ordered over a week ago
Ordered over a week ago. Never received item. No shipping notice. You implied item was in stock. If back ordered should have told me. If you do not have item, please cancel order and refund to my credit card!
15. Juni 2023
Antwort von Coffeeroast Co.
Hi Stephen! We apologize for the inconvenience and confusion this may have caused. The item is backordered and the lead time is 20-30 days. They are also stated on our website. We already sent you an email regarding this. Thanks!
I wish I could rate them higher but I…
I wish I could rate them higher but I am still waiting, over a week after ordering, for my item to ship. I did receive a phone call but only after I inquired via their chat feature (which no one responded to online). I Hope to be able to comment on the product eventually.
13. Juni 2023
Antwort von Coffeeroast Co.
Hi Amanda! I'm sorry to hear about your frustrating experience with the delayed shipping and lack of response from the chat feature. It can be frustrating when you're eagerly awaiting an item and there are delays in the shipping process. We're constantly working on improving our services and we'll check your order so we can give you an update.
Courteous and prompt service. Highly recommend
Courteous and prompt replies to my inquiries.
Had some shipping hiccups with the carrier but Coffeeroast took care of me every step of the way. They even called me several times along with email correspondence.
I would highly recommend them.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your positive review, Stephen! We appreciate your kind words about our courteous and prompt customer service. Despite some shipping hiccups, we're glad that our team at CoffeeRoast Co. took care of you every step of the way. We highly value your recommendation and hope to have the opportunity to serve you again.
BEAUTIFUL Kinu M47 Classic Grinder
Thank you Justine at Coffee Roast Co! I appreciate your help & follow through w/my order. I'm thrilled with my new Kinu M47 Classic grinder! It's a sturdy & useful work of art! Worth every penny. I look forward to every grind. Easy to use and clean. Expresso shots are awesome. This amazing grinder will be handed down for many, many generations to come.
Thanks again!
13. Mai 2023
Antwort von Coffeeroast Co.
Hi Joy! Thank you so much for your kind words and feedback! I'm thrilled to hear that you're enjoying your new Kinu M47 Classic grinder. We take great pride in providing high-quality products and exceptional customer service, so your satisfaction means a lot to us.
Order was placed and received without…
Order was placed and received without any issues. The customer service team kept me informed of the process throughout the timeline.
10. April 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your positive review, William! We're glad to hear that your order was placed and received without any issues. Our customer service team made sure to keep you informed throughout the entire process.
Your satisfaction is our priority, and we're always here to assist you. If you have any questions or need assistance in the future, feel free to reach out to our team. Thank you for choosing us, and we look forward to serving you again!
Ordered an item on 5/23
Ordered an item on 5/23. Still waiting on fulfillment and shipping 5/31 (over a week later). I’m just about to dispute the charges with my credit card company. No response from the company on the shipping of my order.
23. Mai 2023
Antwort von Coffeeroast Co.
Hi David, we sincerely apologize for the delay in your order. We were experiencing some shipping delays when you ordered from us. I hope you enjoy your grinder despite our shortcomings. Thank you for understanding.
Super nice and knowledgeable staff made…
Super nice and knowledgeable staff made the decision to buy really easy!
8. Mai 2023
Antwort von Coffeeroast Co.
Thank you for leaving a review, Nick! We are thrilled to hear that our customer service team was able to help in making a quick decision. We are committed to providing our customers with exceptional service, so we appreciate the time you took to review us.
Good experience overall - recommended
I've recently started using coffeeroastco.com to look for coffee machinery, and it's been a pretty good experience so far. Their website isn't too hard to navigate and I like how easy the checkout process is. They got a nice variety of machines, like coffee roasters and grinders. I got my order in no time, and it works great for me. If you're in the market for coffee stuff, give them a try.
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you so much for this great review, Bill! We’re happy to hear that you had a good experience with CoffeeRoast Co. We really appreciate you taking the time to review us and are grateful for your kind words. Thanks again!
Good value, good service
I was hesitant at first considering there aren't a lot of reviews about the bean cooler I bought but it seemed to be the best quality for value product I could find. Support was helpful with questions I had before making the purchase
15. März 2023
Antwort von Coffeeroast Co.
Thank you for choosing to purchase your bean cooler from us, Eric! I'm glad that we were able to help you in providing the information you were looking for and that you found our customer service representative knowledgeable and helpful. We aim to provide the best possible experience for our customers and it sounds like we succeeded with you. Thanks again for your business!
Coffeeroast Co.'s support is amazing
Coffeeroast Co.'s support is amazing! Justine was super helpful and patient, explaining their differnt roasters. Great customer service – I'll be ordering from them soon.
14. März 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your review, Jason! CoffeeRoast Co. strives to offer the best customer experience possible and we are always more than happy to be of service. We appreciate your kind words and letting other customers know what they can expect when they choose our services. We value your feedback and look forward to helping more customers with their needs in the future. Thanks again, Jason!
Antwort von Coffeeroast Co.
Thank you for your kind words Thomas! I'm happy to hear that we were able to help you out and that you're pleased with services. We strive to provide the best possible experience for our customers and it's great to know that we are succeeding in doing so. Thanks again for choosing us and have a great day!
Incredible!!
Incredible!!! Fast shipping and responsive customer service. The best coffee roasting website I’ve ever used. 10/10
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your kind words, Angel! We're glad to hear that we were able to assist you in any way. We strive to provide the best possible experience for our customers and it's great to know that we succeeded in doing so for you. Thank you for choosing CoffeeRoast Co. and we hope to see you again soon!
Love the product, not a fan of the order tracking appp
This is a revision from a four star review. Coffee roast called me back and said that someone is personally reviewing the status of every order and will be updating the customer regarding it. Hopefully it will give the customers more reassurance that their order didn't just disappear into the ether and their payment didn't just get nabbed.
My original review is as follows:
Got tired of my husband accidentally buying whole coffee beans every time I sent him to the store. Bought the Kinu M47 Classic manual grinder because life is too short for uneven coffee grounds. Ordered it on Jan 21 and it arrived on Feb 3. The hype on this grinder is real and it's actually enjoyable to use. My issue is not with the product but with the Shop order tracking app that this company uses. When I ordered the product I was sent an e-mail confirming the purchase. Then radio silence. No processing notification, no shipment info, and no delivery notification. I got worried after about a week with no word about my order (it's a freaking $400 manual grinder!). I emailed the company and they got back to me in a few days saying that the order was processed (which is the only thing the app is telling me) and it will be shipped in about a week. A week goes by and still nothing. Then a few days later, surprise! it shows up in front of my door. Huzzah! Like I said, the product is fantastic but questioning if I ordered from a shady website bc I wasn't receiving any updates about my order gave me a little bit of anxiety. Hence, four stars.
13. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Hi Kay, thank you for your feedback and I'm sorry to hear you had a hard time monitoring your order. We are currently working on this issue, and we assure you that this won't happen in the future. If there's anything else we can do to improve your experience with us, please don't hesitate to reach out!
Fast shipment and professional service.
1. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you Matt! I'm glad to hear you're satisfied with our products and service. We appreciate your business and hope to continue serving you in the future.
Excellent A+ experience
My item arrives new, sealed in its original box, and carefully packed in an outer box. The customer service team was quick to reply with my questions, and a pleasure to speak with. I look forward to doing more business with them in the future.
13. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Hi Chris! Thank you for taking the time to leave a review of your experience with CoffeeRoast Co. We're glad to hear that you are happy with your purchase. Thank you for your business and we hope to serve you again in the future!
Coffee people
Very nice treatment, very helpful workers, will buy again. The only place with the finest german grinders.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your kind words about our company, Gustavo. I am happy to hear that you were satisfied with our service and products. Thank you for your business and we hope to serve you again in the future!
I paid and never received the product
12. Jänner 2023
Antwort von Coffeeroast Co.
Thank you for reaching out to us.
We would like to sincerely apologize for the delay you experienced in receiving your order. Our team always tries our best to ship orders as timely as possible but sometimes things happen that are out of our control. We have also tracked your order and it states that it has been received.
We're able to get in touch with you to further discuss this and we appreciate your time giving your feedback through a phone call. We are still waiting on your response on the follow-up e-mail we sent as we haven't received anything yet. We hope we can talk to you again and have this fully resolved.
Thank you.
Shipping delay
I chose a shipping preference only to have to wait almost a week before it shipped. No mention of this made on their site. Emailed customer support about this delay. No apologies for the delay.
16. Jänner 2023
Antwort von Coffeeroast Co.
Thank you for sharing your experience, Eddie. We apologize for the confusion you've had with our company. Our shipping option is standard and not expedited unless said otherwise.
We tried reaching out to you to further explain the shipping options we offer for this product but unfortunately, calls are just being routed to voicemails. We also sent you a follow-up e-mail, but we haven't received any response up to this date. We will still try contacting you and we hope you’ll consider giving us another chance in the future.
There was an unexplained mixup in the…
There was an unexplained mixup in the mailing process that resulted in an unexpected delay. The company was very responsive and did everything they could to rectify the problem. The kinu 47 classic that I bought is a marvel if utilitarian elegance and effectiveness.
24. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Coffeeroast Co.
Thank you for your kind words about our company, Keith. I am happy to hear that you were satisfied with our service.
I also appreciate your patience and understanding as we worked through the issue regarding your order.. Please do not hesitate to reach out to us again if you have any further questions or concerns. We value your business and are always here to help.
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