I asked for a demonstration this week of a riser recliner chair at home and Kayne and Grant were very careful of my furniture in the hall as that brought it in. Kayne gave me the demonstration,... Mehr ansehen
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I live at Burrstone Grange in Thornton Cleveleys. This morning a couple of the Company emplyees brought a riser/recliner bed and 2 riser/recliner chairs to demonstrate to us. Kane was excellent at ex... Mehr ansehen
Andy & Matthew recently visited Riverain Lodge, an independent living complex in Taunton during a coffee morning. They brought a variety of Comfort Plus Products for our owners to try out. Both Andy... Mehr ansehen
Unternehmen hat geantwortet
Bought two chairs from Comfort Plus. Customer service very good. Delivery at time promised, installation of chairs carried out courteously and efficiently. High quality products, think hard as to whic... Mehr ansehen
Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- auch in
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- Fachgeschäft für Bettwaren
- Möbelhersteller
Vom Unternehmen geschrieben
Upgrade your retirement lifestyle today! Comfort Plus Products is a British family business established in 2000 in Hertfordshire, offering a wide range of handmade in the UK, bespoke riser recliner chairs and adjustable beds. With luxurious add-on features from integrated massage and heating systems to wireless charging table, reading light and fan, your personalised Comfort Plus products help to provide independence, gain mobility, sleep weel and reduce pain with an exceptional level of comfort. Call 0800 035 6595 to book your FREE no obligation home visit or request your brochure! We are a white glove service company. When you book your home visit, our friendly Comfort Specialists will onboard you with your comfort needs, take your measurements and we'll ensure your personal comfort is crafted and delivered in due course.
Kontaktinformationen
Unit 10 Furmston Court, SG6 1UJ, Letchworth, Vereinigtes Königreich
- 01462 678050
- info@comfortplusproducts.co.uk
- comfortplusproducts.co.uk
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I too bought a recliner armchair (as had GS - 3rd Dec) and found exactly the same discomforts. Feet dangling off the end of the upraised leg support which in turn tends to impair circulation on my calves. The seat is quite hard and when the back is reclined it only supports the top of my head and not my neck as I thought it would. Unfortunately my sofa was taken as arranged so I am stuck with this chair. And yes, the table is only fit for charging phones and pcs. An expensive mistake. Delivered 5 weeks ago.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Hi Carol,
Thank you for sharing your experience, and we're truly sorry to hear that your chair hasn't provided the comfort you expected. That’s certainly not the outcome we want for any of our customers.
We hadn’t heard from you directly before your review, but since receiving your feedback, we’ve arranged a visit to assess the chair and help resolve the issues you’ve raised. Our chairs are bespoke and come with free comfort adjustments for life, so if anything doesn’t feel quite right, whether it’s the leg support, seat firmness, or head and neck alignment, we’ll do everything we can to make it right.
It’s upsetting to hear that you’ve been left feeling stuck with a chair that isn’t meeting your needs, but we want to reassure you this is absolutely not the case. We’re committed to ensuring every customer is comfortable and supported, and we’re already taking steps to resolve this with you.
Warm regards,
Jamie
Managing Director, Comfort Plus
Excellent presentation
Ian and George came and gave a presentation at my development in Somerset. They were friendly, fun and very knowledgeable about the products. My resident's have commented on what a great morning it was.
Thank you Ian and George, we look forward to having you back next year.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your kind words. We're delighted to hear that Ian and George made the morning both enjoyable and informative for your residents. Creating a relaxed, friendly environment while sharing knowledge is exactly what we aim for—so it’s wonderful to know that came through.
We’ll be sure to pass on your lovely feedback to them, and we’re very much looking forward to returning next year!
Warm regards,
Jamie
Managing Director, Comfort Plus
First class buying experience all…
First class buying experience all round: ordering, delivered on time, friendly + helpful delivery team assembled my new rollator swiftly and efficiently - AND took away all the packaging. The rollator itself works like a dream: superbly designed and made, and as light as a feather compared to my old one - like comparing a Jag to a steam-roller - and is easy to hump in and out of my car-boot.
Well done to all concerned.
Best wishes, Nick C-J
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you, Nick, for such a fantastic review! We're so pleased to hear that everything—from ordering to delivery—went smoothly and that you're enjoying your new rollator.
It’s great to know the design and lightweight build have made such a difference, especially when it comes to lifting it in and out of the car. Your comparison to a Jag definitely put a smile on our faces!
We’ll be sure to pass your kind words on to the whole team. Wishing you many smooth and easy journeys ahead.
Best regards,
Jamie
Managing Director, Comfort Plus
Very happy customer
This is my 2nd experience purchasing a recliner chair, but my first time from Comfort Plus. I have to say I am ever so pleased with all the help I received from the young gentleman who came to visit us. The service has been second to none. I shall remember to mention you to my friends. Now I can pop my feet up and relax comfortably.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your lovely feedback.
We’re delighted to hear that your first experience with Comfort Plus has been such a positive one. It's great to know our team member was helpful and that you're now able to put your feet up and relax in comfort—that’s exactly what we hope for every customer.
We truly appreciate you mentioning us to your friends, and we're always here if you need anything in future.
Warm regards,
Jamie
Managing Director, Comfort Plus
Big thumbs up from me and mum
What a wonderful experience. My mum said she loved watching your presentation. She’s received her bed and she said to tell you you're right it really is like sleeping on a cloud. Brilliant service from start to finish. Thanks for being so patient with mum.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your kind words. We’re thrilled to hear that your mum enjoyed the presentation and is loving her new bed—that’s exactly why we called it the Cloud Mattress!
It’s always our aim to deliver comfort and care from start to finish, so it’s wonderful to know your mum felt supported and looked after throughout.
Thank you again for your kind feedback—we’re always here if you need anything.
Warm regards,
Jamie
Managing Director, Comfort Plus
A big thank you to Ian and George who…
A big thank you to Ian and George who did a presentation at a retirement property in gloucester today. The residents had a wonderful time with a free cream tea and lots of talking. You guys made the presentation fun and enjoyable. And the banter between the residents was great. We hope to have you back again next year.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for this lovely feedback! We’re so pleased to hear that Ian and George brought such energy and enjoyment to your residents in Gloucester. It’s always our aim to create a relaxed, informative, and genuinely fun atmosphere—cream tea and great banter included!
We’ll definitely pass your kind words on to the team, and we’d love to visit again next year.
Warm regards,
Jamie
Managing Director, Comfort Plus
Thank You Andy and Matt
A big thank you to Andy and Matt who did a presentation today at the block of retirement apartments Cwrt Pegasus in Cardiff that I manage. They were professional, friendly and extremely nice guys. Fantastic presentation and no hard sales. The residents loved you 😁
Angela (Development Manager)
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you, Angela, for such a lovely message!
We're so glad to hear that Andy and Matt made a great impression at Cwrt Pegasus. Being professional, friendly, and pressure-free is exactly what we aim for—so it’s wonderful to hear that came through.
Please pass on our thanks to the residents too—we’re so pleased they enjoyed the presentation. We’d love to come back any time!
Warm regards,
Jamie
Managing Director, Comfort Plus
Great company very helpful
Great company very helpful and caring also very considerate the bed was delivered by 2 very nice gents who were careful fixed everything with care
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your kind words. We’re really pleased to hear that you found our team helpful, caring, and considerate—especially during delivery. It’s so important to us that every part of the experience feels smooth and respectful, so we’ll be sure to pass your comments on to the delivery team.
Wishing you all the best with your new bed!
Warm regards,
Jamie
Managing Director, Comfort Plus
New beds
Ross and Elliot arrived with our new beds, took away the old ones. They worked professionally and courteously from the minute they arrived. They explained how the beds worked and took away all the packaging. First class service, we are very pleased.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that Ross and Elliot delivered a first-class service—from setup to clear-up—and that you're happy with your new beds. Professionalism and care are exactly what we aim for, so it's great to know that came through.
Wishing you many comfortable nights ahead!
Warm regards,
Jamie
Managing Director, Comfort Plus
Great quality products, great value
Great quality products delivered to agreed timescale. Friendly, helpful Customer Services team. Efficient, pleasant delivery gentlemen with no concerns about having them in our home. Firm impression that nothing was too much trouble to ensure that customers are happy with their products. Thank you Comfort Plus
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your kind words. We're delighted to hear that everything—from the quality of the products to the delivery and customer service—met your expectations.
It means a great deal to us that you felt comfortable and well looked after throughout. Making sure our customers are happy and supported is always our top priority.
Thank you again for choosing Comfort Plus!
Warm regards,
Jamie
Managing Director, Comfort Plus
Local company in touch with community needs
I had George Eales and Ian Taylor come to Shaftesbury Court. When ever i have Comfort Plus here they are always so kind helpful and polite to the residents. Nothing is too much trouble.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your lovely feedback. We're proud to hear that George and Ian continue to deliver the kind, helpful, and respectful service we always aim for at Comfort Plus.
It's especially meaningful to know that your residents feel well looked after every time we visit. We'll be sure to pass your kind words on to the team—they’ll really appreciate them.
Warm regards,
Jamie
Managing Director, Comfort Plus
Excellent service
Excellent service, nothing was to much trouble.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you, Lynne! We're so pleased to hear you received excellent service and felt well looked after. “Nothing is too much trouble” is exactly what we strive for.
Jamie
Managing Director, Comfort Plus
Elderly Grandmother Sold Unnecessary Features
I'm compelled to share my disappointment with Comfort Plus Products. My 90-year-old grandmother, a resident in an elderly retirement complex, was recently sold an armchair for £5000. The sales tactics used were pushy and took advantage of the friendly atmosphere created by promotions like free cream tea.
The chair comes with features that my grandmother does not need, such as an inbuilt wireless charger, when she has a perfectly functional charger plugged into the wall within arm's reach. This seems like an unnecessary upsell.
Moreover, the company's website does not display individual prices, which I find concerning. This lack of transparency makes me question their pricing strategy and whether they quote prices based on their assessment of a customer's financial situation.
I urge potential customers to be cautious and thorough in their dealings with this company. It's essential to ensure that our elderly loved ones are not taken advantage of and are sold products that genuinely meet their needs
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you for taking the time to share your concerns. We're genuinely sorry to hear that you feel this way, and we’d like to offer some clarity and reassurance, both to you and to others who may be reading.
This is the first time these concerns have been brought to our attention, and we want to assure you we’re here and ready to help. Following your grandmother’s order, we spoke with her on several occasions to confirm the details, ensure she was happy with the chair, and that everything was clearly understood. At no point were any concerns raised about the experience, which is why we would really value the chance to speak with you and understand more.
We always encourage customers to involve their family members in decisions and invite relatives to attend our presentations wherever possible. Especially with bespoke products like ours, we believe that having support and shared understanding is really important.
The chair in question was tailored to your grandmother’s preferences and includes a number of additional features, some for added comfort and support, others designed to offer day-to-day ease and long-term benefit. While features like a built in table with a wireless charger may not feel essential today, many customers choose them as they prepare for future needs. If there’s anything that doesn’t feel right or necessary, we would absolutely welcome a conversation. Our team is here to help and, where needed, we’ve always worked to make adjustments or offer refunds when we’re unable to resolve an issue.
Pushy sales tactics have no place at Comfort Plus. Our goal is to create a calm, informative environment and guide people in choosing what’s right for them. While we don’t list individual prices online due to the bespoke nature of our products, we’ve always had a clear pricing structure and are transparent with quotes once we understand someone’s individual needs.
I would really welcome the chance to speak with you directly to help address your concerns and give you confidence in how we operate. Your grandmother’s comfort and wellbeing matter deeply to us, and we’re here to support her.
Warm regards,
Jamie Farrar
Managing Director, Comfort Plus
Amazing customer service
George, Ian and Graham came to Beachville Court and were amazing with the residents, great customer service!
23. Juli 2025
Bewertung ohne vorherige Einladung
No idea about quality, but sales tactics are completely wrong!
They visited my mother's assisted living care home in Ashford Kent to show their products to residents, I (her daughter)was unaware of this visit, as if I had known my mum was to show interest in the chairs I would have been there to help her, to make sure it was a good deal.
She showed interest in a recliner chair and without even sitting in it to check for comfort and the ability to use the riser function, she had a salesperson signing her up to buy a £3,000 chair!
It was only because my mum needed something from me for the forms that I found out this was happening, and the salesperson was trying to get her to pay £1500 deposit there and then.
After seeing the quote I can safely say we will not be buying the chair, as I mentioned it is a riser chair which would not be suitable for my mum who is wheelchair bound and she was also being sold an extra £750 for adjustable neck & lumber support, even though she hadn't even sat in a chair to know what the extra support would be!
I am not querying the quality of the chairs as I have no clue on this but if after my mother had received her chair and it was not suitable I highly doubt she would be able to return for full refund as they claim to all be bespoke made for each client so wouldn't be able to be re-sold to someone else.
This is a lot of money for an elderly person to part with and I disagree strongly that they should be allowed into care homes like my mother's which have a high percentage of residents who have dementia, goodness knows what would happen if they sold to these poor unsuspecting people!
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you for your feedback. We’re sorry to hear about your concerns and would like to offer some clarification, both for you and others reading.
Our presentations are designed to help improve home independence for those over 65, offering education and advice in a friendly, group setting. We never encourage immediate decisions and always invite attendees to involve family members. In many cases, we provide a no-obligation quote so individuals can take their time and discuss it with loved ones before making any commitments.
When a customer expresses interest, we carry out a detailed assessment to understand their individual needs, this includes comfort preferences, medical concerns such as circulation issues or back pain, and how the chair will be used day to day. In some cases, specific mechanisms like our Twin motor Tilt-in-Space include a riser function as standard. This is not a sales tactic, but a standard design feature that can be helpful over time, whether for the individual or for carers, even if it’s not essential right now.
We also have a clear safeguard in place: our customer care team always follows up with a phone call the next day to confirm that the customer fully understands what they’ve ordered and is happy to continue with the purchase. This is a vital step in making sure they feel confident and supported.
Our chairs are highly bespoke, but our focus is always on the customer’s wellbeing. If a chair ever turns out to be unsuitable, our lifetime guarantee means we’ll make all necessary comfort adjustments or, in cases where we cannot resolve the issue, we have offered a full refund.
We’re passionate about supporting independence. We truly wish you’d had the chance to attend the presentation yourself, as we're confident you would have seen firsthand the care, respect, and thoughtful approach our team brings to every resident interaction.
If you’d like to speak with us directly, we’re here to help. Please feel free to call us on 01462 678050 or email jamie.farrar@comfortplusproducts.co.uk.
Warm Regards,
Jamie Farrar
Managing Director
TitleDeeply Unethical Sales Tactics Used on My Vulnerable Elderly Mother
Title: Deeply Unethical Sales Tactics Used on My Vulnerable Elderly Mother
Review:
I am extremely disappointed and disturbed by the conduct of Comfort Plus and their outdated, high-pressure sales tactics. A representative recently visited my 82-year-old mother, who suffers from dementia and is not mentally capable of making informed decisions. She was convinced — falsely — that a £2,000 chair was made specifically for her, and pressured into buying it on credit ("on the hock").
The salesperson gave her just two days to make a decision before they would "return," and deliberately pushed for a sale without involving any family. This kind of coercion is not only manipulative — it's unethical. My mother cannot even form a full sentence most days, and yet this company saw fit to treat her like a regular customer and push her into an unnecessary and expensive purchase.
This is not how any reputable business should treat vulnerable elderly people. I will be raising this issue with the manager of her care home and escalating the matter to the directors of Comfort Plus.
Comfort Plus — do better. This is not just bad business. It's morally wrong.
To add thank you for your reply - to add my mother thinks she is paying £1 a month and the total overhaul price (considering you don't add any interest is £3550) she has no concept of this just that she wants it now! we cant take that from her however, she is highly vulnerable and I will be speaking to your directors, the paperwork doesn't even state she has already paid £500. this is grooming at the other end of the spectrum with sale tactics
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
We're very sorry to read this and deeply concerned by what you’ve described. At Comfort Plus, we have strict policies in place to protect our customers, especially those who may be vulnerable or living alone.
To be clear, we do not allow pressure selling in any form. Our presentations are conducted in small groups to ensure a relaxed, no-pressure environment, and any follow-up conversations are only arranged at the individual’s request. All our teams are thoroughly trained to spot signs of reduced mental capacity and are required to escalate any concerns to a manager immediately. However, we acknowledge that some conditions are not always immediately visible, and we are reviewing this case carefully.
We also call every customer the following day through our customer care team to confirm they are completely happy with their order and understand the purchase in full. We encourage all customers, particularly those who live alone, to involve family members in their decision.
We offer interest-free payment plans not to pressure, but to make our products, many of which are essential for mobility, pain relief, and daily independence, more accessible.
This is the first time we have become aware of this issue, and we would very much like the opportunity to understand what has happened and ensure both you and your mother are supported. Please get in touch with us directly so we can resolve this properly.
We take this very seriously and want to reassure all our customers and their families that ethical service and care are at the heart of everything we do.
Update: 22/07/25
We’ve not yet received any further information to help us look into this experience.
Some of the details mentioned do not match any of our orders from the past three months and do not align with our strict processes and safeguards around customer care.
Please do get in touch with us directly at orders@comfortplusproducts.co.uk or call 01462 678050 so we can understand what’s happened and support you in resolving this as quickly as possible.
A great experience and entertaining…
A great experience and entertaining coffee morning!
I'm a Manager at an Independent Living Site in Sutton Coldfield , Birmingham and I have just had Comfort Plus do a demonstration here for my homeowners.
Chris and George arrived and unloaded the products. Nothing was a problem, and they arranged and prepared the cream tea, tea and coffees. The demo was brilliant very educational even for me who learned a lot. Very entertaining keeping the homeowners engaged the whole time, they all really enjoyed the coffee morning.
Nothing was to much hassle for them, they even stayed after packing up as 2 of my homeowners turned up just as they was going. They unpacked the bed which they was interested in, for them to do a demo.
Would definitely recommend and be happy to have them back.
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your kind words and for welcoming us into your community. We're delighted to hear that Chris and George made such a positive impression and that your homeowners enjoyed the coffee morning and demo. It's always our goal to make these events both informative and enjoyable, so it means a lot to hear we hit the mark.
We're especially pleased to hear that they took the extra time to ensure everyone had a chance to see the equipment, even after the event wrapped up. We'd love to visit again soon!
Warm regards,
The Comfort Plus Team
Andy & Matthew very knowledgeable & helpful
Andy & Matthew recently visited Riverain Lodge, an independent living complex in Taunton during a coffee morning. They brought a variety of Comfort Plus Products for our owners to try out. Both Andy & Matthew were very helpful, knowledgeable and not pushy in their approach to selling their quality products. Riverain Lodge looks forward to you visiting again next year.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you for the lovely review! We're so pleased to hear that Andy and Matthew made a great impression during their visit to Riverain Lodge. It's important to us that our demonstrations feel supportive and informative, never pushy, so we're glad that came through.
We’re thrilled your homeowners had a chance to try out our products and we’re already looking forward to returning next year!
Warm wishes,
The Comfort Plus Team
Excellent
Excellent
Every point covered in the presentation- nice balance between facts and demonstration
Very nightly recommended
DR PAT KIRKHAM
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you, Dr. Kirkham, for your kind words and recommendation. We're so pleased to hear that the presentation struck the right balance and covered everything you needed. It’s always our aim to make these sessions both informative and practical, and feedback like yours really means a lot to the team.
Warm regards,
The Comfort Plus Team
Beyond and above
When it was necessary for me to return my chair, i was treated with the utmost respect, kindness and understanding. The situation was dealt with swiftly by jamie farrar who kept in touch with me. I cannot speak highly enough of the whole company. Well done and thank you.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Comfort Plus Products
Thank you so much for your kind words. We're truly sorry the chair didn’t work out for you, but we’re glad to hear Jamie and the team were able to support you with care and understanding. Treating people with respect—especially during a return—is just as important to us as delivering great products.
We really appreciate your feedback and wish you all the very best.
Warm regards,
The Comfort Plus Team
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