We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... Mehr ansehen
Unternehmen hat geantwortet
The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Mehr ansehen
My family recently lost our mum and we used Co-op Funeral Parlour in Glenrothes. From start to finish the staff were exceptional. We felt that everyone went above and beyond to care for mum and the fa... Mehr ansehen
Unternehmen hat geantwortet
4,7
Hervorragend
5865 Bewertungen
Bittet Kunden um Bewertungen
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overall help & pacient an caring
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
I'm glad we could be helpful and patient. Thank you for your review
^Mike
Easy to make minor changes
I was able to add a nominated person and add to my wishes with ease.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you, Jane. I'm happy we could make the process easy for you
^Mike
Quick and easy to do
Quick and easy to do, received plan in post in next few days. Lady who assisted me on the phone was extremely knowledgeable and empathetic. Great client service.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
We appreciate your kind words, Joanne. I'm pleased to hear you were shown the empathy you deserve and we could provide a knowledgeable service.
^Mike
Antwort von Co-op Funeralcare
Thanks, Terry! 💙
^Mike
Service provided was professional, helpful and efficient
Service provided was professional, helpful and courteous as I have always found Co-op legal services to be.
Staff member was knowledgeable,polite and used plain English when explaining the different funeral plans the co-op offers.
Many thanks
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
We really appreciate your kind words, Barbara. Thank you. I'm glad we could provide a knowledgeable and polite service 💙
^Mike
It was so lovely
It was so lovely. Donna explained everything to us about what we would like and how it would all happen. From taken care of us to looking after our family. Couldn't fault anything.
Thank you all.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you for taking the time to leave these kind words, Lynn. It makes me happy to hear you and your family were taken care of 💙
^Mike
Hi Am only 82 not planning on going…
Hi Am only 82 not planning on going yet, will save my kids a lot of money when i do.
Thanks David.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi David, thank you for taking the time to leave a review.
I'm pleased to hear you've found reassurance in putting plans in place for the future 💙 ^Take care, Michelle.
Very easy and straightforward to…
Very easy and straightforward to understand. The price was what I had expected.
All good.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you for your positive feedback, Clyde. We're glad to hear that our service was easy to understand and met your expectations regarding pricing. ^Aidan
A company that cares
I went to discuss a funeral plan for myself today and found the staff at my local branch of Co-op Funeral care to be very compassionate, professional, understanding and helpful.
After a few Data collection and identification questions they went through the different types of funeral plans and prices including pay plans.
Discussing funerals is stressful enough generally but when your discussing your own its gives added stress but the staff were very reassuring and supportive in helping me to come to a decision.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you for your kind words and for sharing your experience, Emma. We understand that discussing end-of-life plans can be a sensitive and challenging process, and we are glad our team provided the support you needed to make an informed decision. Your feedback is very valuable to us. ^Aidan
very polite and explained everything…
very polite and explained everything plainly not rushed
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you for your kind words, Richard. We're pleased to hear that everything was explained to you clearly and patiently. We appreciate you taking the time to share your feedback. ^Aidan
I have used their services before and…
I have used their services before and the team have always been kind ,thoughtful and very helpful.
This time I arranged a plan for myself and as a well regarded company knew my plan would be safe and met my needs. Thank you.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Gordon,
Thank you for taking the time to share your experience.
We're pleased to hear that your previous experiences with our team gave you confidence to arrange a plan for yourself. It's lovely to know that you felt your plan would be safe and meet your needs, and that you have always found our team kind, thoughtful and helpful.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
All matters were dealt with excellent service
All matters were dealt with
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mark,
Thank you for your positive review and for choosing Co-op Funeralcare.
Take care, ^Elan
Daniel who I spoke to regarding…
Daniel who I spoke to regarding arranging my funeral was clear, concise, helpful and really knew what he was doing. It wasn’t a morbid process, but a very friendly chat and he helped me enormously throughout the process.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mrs P,
Thank you for taking the time to share your experience.
We're pleased to hear that Daniel provided clear, helpful and knowledgeable support, making what can be a difficult subject feel like a friendly and straightforward conversation.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Joanne from the west Derby department…
Joanne from the west Derby department was very kind and supportive explained everything to myself and my mum made us very relaxed in a situation like this would highly recommend and thank you again x
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Joan,
Thank you for taking the time to leave us such a lovely review.
We're pleased to hear that Joanne at our West Derby Branch was so kind and supportive, taking the time to explain everything clearly and help you and your mum feel at ease.
Thank you for your recommendation and for choosing Co-op Funeralcare.
Best,
^Elan
Cooperative what a amazing company .
The lovely lady we spoke to was absolutley amazing , she was understanding , easy to talk to and she made myself and partner feel at ease . My partner has a stammer and she made him feel so comfortable that he did not stammer , we were happy with the products that you were seeling and my partner and i got the plans that best suited us , everyone at the funneral home were lovely , i would buy plans there again , thank you to the coop for being professional and curteous to our needs .
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Miss Dean,
We're delighted to hear that our colleague made you and your partner feel so comfortable and at ease. It's especially wonderful to know that you felt listened to and supported throughout, and that you were able to choose plans that suited you both.
Thank you for your kind words about the team and for choosing Co-op Funeralcare.
Take care, ^Elan
Had a conversation with Carole at…
Had a conversation with Carole at Poplar Crisp Street office
We booked a time and date and we walked through the options.
Happy with my choice of the Gold standard
Also pleased as a Coop party member(I stood in the Local Elections as Labour Party and Coop candidate) I got a discount on plan
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Ken,
Thank you for taking the time to share your experience with us.
We're pleased to hear that Carole took the time to talk you through the options and that you were happy with your choice of the Gold plan. We're also glad you were able to benefit from your Co-op membership discount.
Take care,
^Elan
Easy process
Easy process, filling in form online. Plenty of information ensured I knew what to expect from my chosen plan.
I feel I now have peace of mind for a reasonable price.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Sylvia,
We're pleased to hear that you found the online process easy and that the information provided gave you a clear understanding of your chosen plan. It's lovely to know that you now have peace of mind and feel you received good value.
Thank you for choosing Co-op Funeralcare.
All the best,
^Elan
Being taken through such a difficult…
Being taken through such a difficult subject and having the whole experience made so clear.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mr. Horn,
Thank you for taking the time to leave us a review.
We're pleased to hear that our team made what can be a difficult subject feel clear and straightforward. We understand the importance of providing calm, supportive guidance throughout the process.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Easy to navigate website
Easy to navigate website
Very competitive pricing
Clear language used had the perfect plan for me
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mrs. Proudlock,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our website easy to navigate, with clear information and competitive pricing. It's great to know you were able to find a plan that suited your needs perfectly.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent service
Excellent service, knowledgeable and helpful staff, I would definitely recommend Co-op Funeral Care.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Alan,
Thank you for your kind review.
We're delighted to hear that you received excellent service from our knowledgeable and helpful team. We really appreciate your recommendation and your trust in Co-op Funeralcare.
Take care, ^Elan
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