Coop exactly as advertised/photographed. Really easy to assemble. Good quality. Value for money. Comms re delivery very good. Would recommend.
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Das sagen Bewerter
Comically small chicken run, claims of number of chickens it can hold are a little bit silly. Should have checked the measurements, but photos do not give a good sense of size. Not good value for mone... Mehr ansehen
Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Mehr ansehen
Unternehmen hat geantwortet
Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,5
Akzeptabel
168 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 86 % seiner negativen Bewertungen beantwortet
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Absolutely thrilled with the coop
Absolutely thrilled with the coop! Such great quality would recommend!!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Joanne,
Thank you so much for your lovely review. We’re thrilled to hear you’re so happy with your coop and the quality of it.
Your recommendation really means a lot to us. Thank you for choosing Coops and Hutches.
Kind regards,
Coops and Hutches
Speak with the company first
Edit.... The company have now resolved my query/complaint. Satisfactory result.
EDITED**** The company have emailed me and we are trying to come to a resolution on this product****
Ordered the thumper hutch it took 8 days to arrive, both box's damaged, luckily the hutch wasnt. On paying to have it put together as I'm disabled parts missing. So flimsy and unstable. Will not be recommending this company or buying anything again. The bars on hutch are to far apart allowing rodents (if you have any near by to get in) total waste of nearly £200.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Carmen,
Thank you for updating your review to reflect that we have been in contact with you.
We’re very sorry to hear about the issues you experienced with the delivery, missing parts, and your concerns around the hutch itself. This is certainly not the experience we want for any customer.
As discussed, our team is working with you directly to try and reach a fair resolution. Customer satisfaction is very important to us, and we appreciate you allowing us to look into this properly.
Kind regards,
Coops and Hutches
Easy to check out
Easy to check out. The courier emailed with updates. They left it in my specified safe place.
The coop is a little smaller than I expected but the build quality is good and it was easy to assemble.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Claire,
Thank you for your review. We’re really pleased to hear the checkout process was easy, the courier kept you updated, and that your delivery was left safely as requested.
It’s also great to hear you’re happy with the build quality and found the coop easy to assemble. We appreciate your feedback regarding the size and hope your new coop serves you well.
Kind regards,
Coops and Hutches
From ordering to delivery
From ordering to delivery , it was smooth and easy process, communication with company was good , delivery fast , (great delivery man , bought the 2 heavy boxes round to the garage for me , I’d have struggled )
I haven’t opened them yet, as I’m not quite ready yet. But will update my review when I do ,
First off ..sort out pen .. clear up mess and lay foundations, get more chickens 🐓
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Cathie,
Thank you so much for your lovely review. We’re really pleased to hear the ordering and delivery process was smooth and easy, and that our delivery driver was able to help with the heavy boxes.
It sounds like you’ve got an exciting chicken project underway. We hope everything goes perfectly once you’re ready to open and set everything up, and we’d love to hear how you get on.
Kind regards,
Coops and Hutches
Gorgeous hut
Gorgeous hut, easy to assemble! We orderdd over a BH but they kept us informed via their whassap service and were really friendly and helpful! Would recommend their products and this company
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your hut and found it easy to assemble.
We really appreciate your patience over the bank holiday period, and it’s great to know our WhatsApp service kept you updated throughout. Thank you for recommending us, it means a lot.
Kind regards,
Coops and Hutches
Super quick delivery and easy to put…
Super quick delivery and easy to put together although seems quite small compared to photo on website
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Amy,
Thank you for your review. We’re really pleased to hear your delivery arrived quickly and that the product was easy to put together.
We’re sorry to hear it felt smaller than expected compared to the photos online. Customer satisfaction is very important to us, so please reach out to us at admin@coopsandhutches.co.uk
and our team will be happy to look into this with you and work towards a resolution.
Kind regards,
Coops and Hutches
VERY POOR QUALITY & OVERPRICED
Have now seen exactly the same product for £114, we paid £209 and that was with a discount. We received our chicken coop a couple of days ago, went to build it today and we are so disappointed with the quality of this product, it is made from the cheapest, flimsiest wood & wire, the bolts & hinges are dreadful, I would strongly advise NOT TO BUY these products! This product is not fit for purpose & certainly wouldn’t keep chickens safe.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Dawn,
Thank you for your feedback. We’re really sorry to hear you feel disappointed with the quality of your chicken coop and that it has not met your expectations.
This is certainly not the experience we want any customer to have, and we would like the opportunity to look into this properly and work towards a resolution for you.
Please contact us directly at admin@coopsandhutches.co.uk
with your order details and any photos of the concerns raised, and our team will review this as a priority.
Customer satisfaction is very important to us, and we want to make sure this is resolved fairly.
Kind regards,
Coops and Hutches
Good design but let down by quality…
Good design but let down by quality control. I’m surprised at how flimsy and poorly constructed it is. The handles are also missing from the pack.
Not value for the money in my opinion.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the quality of the product and that handles were missing from your pack.
This is not the standard we aim to provide, and we would like the opportunity to put this right for you. Please contact us at admin@coopsandhutches.co.uk
with your order details and photos of the issue, and our team will look into this as a priority.
Customer satisfaction is very important to us, and we’ll do our best to work towards a fair resolution.
Kind regards,
Coops and Hutches
Great delivery
Great delivery
Really fantastic hoop
Thanks Tracey
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Tracey,
Thank you so much for your lovely review. We’re really pleased to hear you had a great delivery experience and that you’re happy with your hoop.
We really appreciate your support and hope you enjoy it.
Kind regards,
Coops and Hutches
Very happy customer
Quick delivery, easy to put up. Questions answered quickly on WhatsApp, a great experience all round
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Alexandra,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your order and that delivery was quick and easy.
It’s also great to know our WhatsApp support team were able to answer your questions quickly. We really appreciate your feedback and your support.
Kind regards,
Coops and Hutches
Delivery / communication
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave the same comment APC did no one in and the delivery had an alterative delivery if no one in ( but i was in)
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Mr Brown,
Thank you for your feedback. We’re pleased to hear the service itself was close to a 5 star experience, but we’re really sorry that the delivery issue with APC let the overall experience down.
We completely understand how frustrating it is when a delivery arrives late and is taken to the wrong address, especially when you were home and expecting it. While the courier process is partly outside of our direct control, we appreciate that it still reflects on the overall customer experience, and we’re sorry for the inconvenience caused.
We’ll make sure your comments are fed back so we can continue improving the delivery process moving forward.
Kind regards,
Coops and Hutches
We love our Thumper hutch
We bought the 'Thumper' a few months ago for my garden free roaming bunnies who's previous hutch from a different company wasn't up to standard. My bunnies love their hutch, plenty of room for them to hop about when it's raining and the cover is amazing too.
31. Jänner 2026
Bewertung ohne vorherige Einladung
Fantastic company, great product.
Fast delivery, really easy to assemble and looks great at the top of the garden.
The ducks love it!
Highly recommended.
28. März 2026
Bewertung ohne vorherige Einladung
Coups
Thanks for sorting problem I had and look Forward to new coup asap they r a very understanding company from them when new coup comes thanks
19. März 2026
Bewertung ohne vorherige Einladung
Really Poor Service
I ordered a large chicken coop on a Thursday morning for delivery Friday. Arranged to be home for delivery. I had no contact from delivery company woth a delivery slot, so I rang Coops and Hutches customer services Friday morning. On the phone I was told the APC courier collected early from the warehouse and missed my order. I then got an email from the sales team telling me the courier had my order but it was held up in the courier depot. (2 different stories) I was told it would be out for delivery on the Saturday. This was my husbands birthday so I had to rearrange plans to be home for the delivery. Delivery turned up with only half the order!! No one answered the phone at either coopsandhutches.co.uk or APC. I called coopsandhutches again Monday Morning to complain. I was told the other half of order was due for delivery Monday (yet another day I had to change plans to be home for delivery.) I was promised a call back or email once Sam had spoken to the warehouse/Sales team. Surprise surprise...no phone call, no email. Really poor customer services when spending a lot of money. They're happy to take your money but not deal with your complaint or be honest and say someone messed up.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Nina,
Thank you for taking the time to share your experience. We appreciate your business and are genuinely sorry for the frustration and disruption this caused, particularly around delivery expectations and the impact on your personal plans.
It is clear that communication failed at multiple points and that you were given inconsistent information. That is not acceptable. We fully understand how disappointing it is to rearrange your time repeatedly, only to receive partial deliveries and no follow up as promised. This is not the level of transparency or accountability we aim to provide, especially on a high value order.
Your feedback has been escalated internally so we can review what went wrong across dispatch, courier coordination, and internal communication. We are addressing these gaps to ensure clearer ownership and more reliable follow through going forward.
We are always here to help and would welcome the opportunity to speak with you directly to properly close the loop and restore confidence. Thank you again for raising this. While the experience has clearly fallen short, your feedback is instrumental in driving improvement.
Kind regards
Customer Support Team
Waste of Money
The service was fine BUT the product was seriously awful. Maybe we had a bad one. My hubby wanted to build our own but I said it would be quicker to buy one as he is busy building cow shelters. What an error. The quality of the wood was poor. The instructions awful. Missing screws and bolts. Awful locks and bolting mechanism. No way is it predator proof. The floor panel doesn't fit. It wasn't cheap and we didn't want a cheap one. I am disgusted with it. The photographery for the advert is misleading at the best and a down right lie at the worst. Its tiny.
So now my hubby has to build one himself and we have extremely expensive firewood. A very upsetting and soul destroying purchase.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi,
Thank you for taking the time to share your experience. We genuinely appreciate your business and are very sorry to hear how disappointed and frustrated you feel. It is clear this purchase did not meet expectations and we fully recognise how upsetting that is, especially given the time, cost, and emotional investment involved.
While we are pleased the service element was satisfactory, it is clear the product quality, instructions, fittings, and overall usability fell well short of the standard you rightly expected. That is not acceptable and is not the experience we aim to deliver. Your comments around materials, missing fixings, security concerns, sizing, and product imagery are taken very seriously.
This feedback has been escalated internally for immediate review across quality control, packaging, and product presentation. We rely on feedback like yours to identify gaps and drive corrective action so these issues are not repeated.
We are always here to help and would welcome the opportunity to engage with you directly to understand the situation in full and explore how we can put this right. Thank you again for your honesty. While this experience has clearly been a negative one, your feedback will directly contribute to improvements going forward.
Kind regards
Coops And Hutches Customer Support Team
Great customer Service .Well made and easy to assemble
Well made and easy to assemble. James in customer service was extremely helpful. I’ve bought two coups and will definitely buy more. 5 star rating.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Michael,
Thank you for your 5-star review and for continuing to choose us. We truly appreciate your repeat business and loyalty.
We are pleased to hear that the coops were well made, straightforward to assemble, and that James delivered a high standard of support. Feedback like this reinforces the importance of investing in both product quality and customer experience.
We are always here to help and look forward to supporting you again as you expand your setup.
Kind regards
Coops And Hutches
Mixed experience with product quality
The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received standard 1mm twisted chicken wire. When I raised the problem, the company insisted that it matched their description, even after I sent clear evidence showing otherwise. Ultimately, they only offered a refund for the upgrade, with no solution for replacing the incorrect wire or collecting it. This was disappointing and not the level of service I expected.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Jake,
Thank you for taking the time to share your feedback. We appreciate your business and value the opportunity to address your concerns transparently.
We are sorry to hear that your experience did not meet expectations, particularly regarding the wire specification. That is understandably frustrating, and we recognise the importance of clarity and accuracy when customers are paying for an upgraded feature. While a refund for the upgrade was offered, we acknowledge that this did not fully align with the outcome you were hoping for.
Your comments have been shared internally so we can review how this was handled and ensure our product descriptions, internal checks, and resolution options are fully aligned going forward. We are always here to help and would welcome the opportunity to re engage should you wish to discuss this further.
Thank you again for your honest feedback. It plays a critical role in helping us improve our products and service.
Kind regards
Coops And Hutches Customer Support Team
I had an issue with my rabbit hutch
I had an issue with my rabbit hutch , and was sent a brand new one out the next day without even asking for it, I was told to keep the old one or sell it on , great customer service my hutch even came with a free weather proof cover , amazing service would recommend 👌
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Tracey,
Thank you for taking the time to leave such a positive review. We really appreciate your business and your recommendation.
While we are sorry to hear there was an issue initially, we are pleased we were able to act quickly and resolve it without delay. Taking ownership and removing hassle for our customers is a key priority for us, so it is great to hear this approach landed well.
We are always here to help if you need anything further and we look forward to supporting you again in the future.
Kind regards
Coops And Hutches
Will buy from them again
Arrived exactly when promised, we bought an ex-display model. We have 5 Bantam Hens and one Warren, they are all very comfortable and much happier in their yellow house now.
Took two to put it up in under an hour, good quality, came with easy to follow instructions & labelling.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Olivia,
Thank you for your fantastic feedback and for choosing to purchase from us. We genuinely appreciate your business and your trust in our products.
We are pleased to hear that delivery met expectations and that the ex display coop was straightforward to assemble. It is great to know the instructions and labelling supported a smooth setup and, most importantly, that your hens have settled in comfortably and are thriving in their new home.
We are always here to help should you need any support in the future and we look forward to welcoming you back again.
Kind regards
Coops And Hutches
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