costplusdrugs.com Bewertungen 104

If I could give it less than one star, I would. My provider recommended Cost Plus to me and sent all of my prescriptions in electronically. Every single one of my needed prescriptions was out of stock when I signed up, except for one. So I ordered that one since I had very little pills left. Fast forward over a week and I still do not have my prescription from them. On a whim, I checked my online account and they apparently issued a refund for that particular prescription and I was completely unaware. Also, the prescription is now marked "prescription deactivated". Talk about disappointing. I chatted with their AI and it said there's nothing they can do and that my doctor will need to send in yet another prescription. What a waste of time. Is it truly worth it to save a few bucks?? I don't think so.

Textbook perfection! I can't understand all of the one and two star reviews and complaints. I completed the prescription transfer form on their website on 4/22, sent it to my Dr. through their portal, had a response confirming the transfer within 2 hours. I placed my order with costplus the same day. Within an hour I received a confirmation email for my order asking me to allow 2-3 business days for their pharmacy to fulfill and ship my order. Two days later on 4/24 I received a shipping confirmation email with tracking. The order was delivered complete and accurately on 4/27. I paid about 20% of what the scripts cost at a pharmacy. Most of the reviews that are complaining are about not being able to speak to a human. That makes me wonder if the complainers shouldn't be ordering their meds online in the first place. If you need to talk the whole process through with a human you should probably call your local pharmacy and pay the premium for that service.

Hey, customer support unsatisfactory. Paid for my prescription. Still no tracking

Update:
Changed my rating from 2 to 0 stars. Still waiting for my medication for 2 weeks, and it took over a week for them to respond to my email.

:
I'm new to CPD and have only placed two orders so far. I like the cost of the drugs, but I'm not satisfied with the shipping time. It seems to take 3-4 days to print the shipping label, and then another 2 days to actually ship the package. I may update my review to one star later.

HORRIBLE HORRIBLE HORRIBLE
I tried to get on the website to start getting meds from this company. It ask if you have any health issues and when you say yes and proceed to input that info the website does nothing. Its as if the computer freezes and will not move. I tried this on my cell phone as well as a desktop. So you hit the little icon for help and you get a BOT that has no clue what you are talking about. THERE IS NO WAY TO GET A REAL PERSON !!!!!! But if you say no you have no health issues it will let you get further... If you had no health issues you wouldn't be getting medications!!!!! This sounded to good to be true and I do believe that it is not what it claims to be.

Cost Plus Drugs took my money and never sent the medication. As everyone knows, it's impossible to communicate with an actual person and emails elicit only a completely irrelevant canned response.

Getting my prescriptions from Cost Plus has been a headache. I paid for 3 prescriptions and after a long shipping process, I finally received them on 3/17 and the most important medication was short. I called immediately and was told that because it was late in the afternoon, I would receive a call back the next morning and that missing medicine is sent overnight. I heard nothing and called back on 3/18. This time, I was told that it takes 72 hours to process and I would receive a call or email to let me know when it had been sent out. Again, no communication from them and it's been 10 days since I reported this! I called for the third time yesterday and was told it would be escalated to a supervisor but I don't have any confidence in them at this point. I know people and machines make mistakes but this has not been handled appropriately. Unfortunately, this is the pharmacy my Dr uses so I will be letting then know my experience.

They can improve by treating their medication errors with urgency, considering that people actually need them.

My wife’s prescription did not arrive and closed on time. It’s not here yet and we weren’t able to order it early enough so that it would have a good chance of being here.

I am a physician. I wish I could recommend this pharmacy. Regrettably, order fulfillment service is entirely and repeatedly inadequate. MD orders submitted electronically do not appear in Prescribed Medication list without contact nudging. Electronic and phone messages about unfulfilled orders go unanswered or inadequately answered after an excessive wait.

What an embarrassment to Mark Cuban. Fix order fulfillment or abandon this project

I placed a prescription for a life critical medication. I included an expedited delivery fee. After two days they have not filled the prescription and all it says is "Not Ready to Fill." I sent an email through their website, as it is the only way to contact them, and never got a reply.

There is no phone number to call for urgent matters and since there is no way to directly contact them, especially for urgent, potentially life endangering issues is disgraceful. I know they are trying to reduce costs, but it is to the detriment of the consumer. When it comes to health issues, communications should be considered a necessary expense.

Be careful of a "bait and switch" type of trickery. I used Cost Plus Drugs because they showed that they had a specific brand of a generic patch I was looking for. And it showed it on their webpage for that product. Come to find out, the website link above was for a different brand. I didn't find this out until I waited a week for the product to arrive, including needing to pay for expedited shipping, do to the process taking so long. I contacted them immediately and now it has been a week or more since and I have had no response. I am out $50 and having to use a product that doesn't work for me. I highly recommend you avoid this place at all costs!

Costplusdrugs.com is a total CF! The worst customer service! Orders take forever to receive! You get what you pay for! Save yourself a giant headache! It figures that Mark Cuban would be behind this product!

Hire humans!! There is NO reason in 2026 why there should not be human representatives. This is my THIRD time not getting my medication on time AFTER Costplus originally canceled it for no reason and I had to reorder. Now UPS their shipping carrier has completely destroyed and lost my medication. That they destroyed and threw away with no notice. My medication I can DIE without and now there is no human person to contact!!!!!!!!!! An email box they take forever to respond to in a dyre situation like this. Costplus do better, Mark Cuban do better UPS DO BETTER

Cannot talk to a live person because then they could cancel your order and issue a refund. They have it set up so you email them if you need to contact them but because they sit on response time and takes forever to do, it allows them to mark as shipped regardless if they actually have done vso or not. This company should be investigated and shut down. Keeps getting more negative reviews which eventually will lead to less people using them, so karma will come.

How is it that Mark Cuban's Cost Plus uses UPS's EXPRESS and on his own website, promises delivery that it doesn't make happen? I had already once deleted my account with them, but recently reinstated it for the cost of the Rx. This was a nightmare to finally arrive!
It came UPS EXPRESS which is just an umbrella name under which there are a number of package shipping services. This is a tube of cream, for heavens sakes... The order was fulfilled on December 9th, but didn't arrive until December 23rd. Here's the route it took from Florida to Ohio: It went from Florida to Indianapolis, to South Dakota to DesMoines and back to Indianapolis, then finally to Cleveland. But wait! So close!!! Then it went off to Philladelphia where it sat for three days before it was finally delivered? What the...?
You mean to tell me there isn't a more efficient way to deliver PRESCRIPTION MEDICATIONS?
Not many medications can be played with time-wise Mr. Cuban. These ar peoples very lives!

I’ve been using this company for about a year and have had nothing but a positive experience. Site is easy to use, drugs arrive promptly and are extremely affordable. I love having this option.

Amazing prices, far, far less than my "free with co-pay" insurance. Fast, efficient service. Highly recommended.

I got my meds at a great price and sooner than I expected

This is a case study example of what happens when you don't use humans. On 9/4, I ordered my prescription and sent the authorization to my provider. One week later, I checked the status and they had no record of my request. Two weeks later, I sent the completed authorization to a chatbot. The chatbot filled my order after I paid. Today, I received an email issuing me a refund; they were unable to get through to my provider!?!

I have been a long time user of cost plus drugs. They have saved me a lot of money over the years. But I have found in the recent past that the customer service and the receipt of doctors prescriptions has severely been impacted by a lack of customer interface. I tried four times to contact cost plus. - I could not get an answer and there is no one to talk to. I got to a point where I needed to get medicines that had been ordered. I could talk to no one and I got no answers. I’m very disappointed at the responsiveness. The real problem is the headquarters telephone number for cost plus in Dallas actually puts you in a communications loop with no end.. I had to get my medicine elsewhere. Too bad.