costplusdrugs.com Bewertungen 104

Horrible customer service! Very limited selection of medication and the last time I got my order the one of the bottles was cracked and customer service said it was damaged in shipping not on their end.its such a hassle to contact your doctor and have them cancel the prescription to cost plus and then call it in to Rite Aid... You know Mark Cuban wants to put his name on this but I see him all the time arguing with Republicans on twitter because he thinks those people are toxic or something but why isn't he worried about this company and all the things that are going wrong because I see a lot of complaints here in the comment section and he needs to step up

The savings are unbelievable. But upon trying to complete my first purchase I already have a big problem, and there is evidently no way to achieve any help from customer service.
I went through checkout process. The site stated there was an error processing my credit card payment. I tried again, assuming I might have mistyped a number or something. Same message. Then I get 2 notifications from my credit card company that both times my payments to Cost Plus were processed.
I tried to find customer service. There isnt any! You can report a problem through the site. That gets you an automated email saying that they cannot respond to every inquiry, and if I still have a problem, I can reply to the automated email in 24 hours.
This is bad. I have now paid them twice, but my order has not been placed.

CostPlus attached the wrong tracking information to my medication, which resulted in the medication being left out in the 90+ degree heat for more than 6 hours. I paid $15 for expedited shipping with tracking because I was relying on this medication to prevent life-threatening anaphylaxis. Not only was it delivered on a completely different day than was estimated and that showed in the tracking information, but it wasn't even delivered by the same shipping service that shows up with the tracking information. The medication has been ineffective, and my doctor and I have no idea if that's because it's not a good medication for me or if that's because it was left sitting out in the heat since CostPlus didn't think it was worth their time to provide the correct tracking number for my medication order. And "customer service" is a joke - there is no help to be had for these issues, just canned email responses that aren't even relevant to this issue.

My husband's prescription was for three pills that need to be taken together. They accepted our order even though they only had two of the mgs, not the 3rd. I emailed to see when the 3rd prescription would be in stock. The person replying got the dosages completely wrong which triggered calls from the dr office and a huge hassle. I emailed again and got no response. Next we received the shipment of two prescriptions but when we checked the bottles only 4 out of 5 pills were there. We called and were told they would escalate but couldn't guarantee the pill would arrive on time. No, customer service, no quality control and don't give a darn about their customers.

website was simple, and they arrived before the expected date

Cuban involved= only care about money.
He would rather fight people on twitter about his love for trans dudes punching girls in the olympics.

Unable to delete duplicate prescriptions making it a nightmare to place an order. I've contacted them regarding this issue with no reply

First time using them and it was amazing. Doctor sent prescriptions in on Thursday, I signed in that afternoon and paid and they were delivered on Monday. The prices were cheapest I have ever paid. Thank you Mark for starting this company.

Loved the cost savings but the service is confusing and difficult to use

Doctor sent prescription to Cost Plus. Cost Plus sent email to me to order. Can't get into my account. Have had trouble with Cost Plus online orders before. Savings are great, but order frustrations and delays and wondering whether I shall even get the pills are not
acceptable.

the web site is difficult to operate. submitting an order is very frustrating, large type is a negative thing, hard to get to the order stage. Prices are great, ordering is difficult, not easy to navigate.

Their system has become a joke. It routinely does not receive the prescriptions for my cancer drugs. My doctor sent this multiple times over the last month and no response. Can’t order the drugs. This happened before as well. You can’t speak with a person. The ChatBot is useless, and emails go to a black hole. This greatly increases my stress which is very bad for my cancer. And now I am out of the drug I need with no help from the Mark Cuban drug show. I used to like it and recommended to everyone. But it’s broken now and my advice is the opposite

I just used my TeamCuban card at a local pharmacy for the first time and it saved me 65% off my insurance co-pay rate!

Now that CostPlus offers access at local pharmacies vs only mail-order count me in as a loyal user!

Thank you Mark Cuban for busting up big pharma and pharmacy benefit managers who only serve their own best interests, not their patients.

The prices are enticing but the lack of customer service is not worth it. I had two daily, important medications delayed significantly which caused me to feel very ill until my local pharmacy was able to dispense it emergently.

I came away from my first experience terribly angry. I realized how much we Americans are being screwed by the prescription-drug cartel. I paid $12.40 (including a modest $5 shipping fee) to fill a scrip that previously cost me $300+. Insofar as others' low ratings of Cost-Plus Drugs are concerned, I have to attribute their dislike a response to company start-up woes or to bias in favor of the aforementioned cabal. My experience was absolutely seamless (and, from a $ point of view, totally delightful). I have also learned over the years that, when an uninterrupted supply of a drug is necessary, don't wait until the last minute to order it. Any number of problems can arise to slow delivery no matter what pharmacy you deal with.

Costplus has been a huge savings for us as my medication is 170$ a month, and I only pay 1/3 of that from cost plus. I am so grateful for the service. The biggest weakness I have found so far is that the medication tends to take about a week and a half to arrive. Keep in mind if you order on a Friday, the order does not typically ship the next week either, but the following monday or tuesday as they do not ship or fill over weekends.
My last order arrived damaged on a Friday and they cannot replace until Monday with about a 3 biz day ship time on top of that. gratefully no charge for that problem.
I am hopeful that their logistics improves to at least similar to CVS order by mail level which is slightly better.
My overall experience:
1. Orders are very simple to place.
2. Pricing is better than even my provider will cover elsewhere.
3. If you need your medication within a certain amount of days, make sure you have enough to get you covered for about 2 weeks before ordering (everything is handled in business days only, so when it says 5 days, that means 5 biz days).
4. Expedited shipping was slower for me than standard. Average date of order to arrive on standard was 6 business days. Average date of order to arrival on Expedited was 8 business days. Not sure if it is just me, but i am not far from the depot and I am in a large city.

FANTASTIC EXPERIENCE START TO FINISH, and Saved Big Dollars. The process is very easy and the cost for my prescription without insurance was extremely low! This is a game changer. They make this easy. If they carry the medicine you need, DO THIS! THANK YOU Mark for creating this !

I admire the ambition of Mark Cuban to provide people the opportunity to purchase needed prescriptions at a greatly reduced price. If you have prescriptions that are filled on a regular basis, CostPlusDrugs.com is the way to go.
BUT...
If you have a one-time prescription, go elsewhere. This was my case, but I wanted to give CostPlusDrugs a try.

I no longer need any regular prescriptions (thank you Keto/Carnivore lifestyle). I recently had two prescriptions that needed to be filled once or twice. Below is the timeline of events:
April 4 (Thursday) - Doctor's appointment. Prescriptions sent electronically to CostPlusDrugs. I checked my account later that day and saw the prescriptions were on file. I pay along with expedited shipping (3-5 days), an extra $15.
In the following days, no contact, no emails, nothing.
April 8 (Monday) - Order is still listed as "being filled".April 9 - I send a message to cancel the order. I received a confirmation of my submission.April 10 - I send another message to cancel. I received an email that a cancellation had been submitted without a guarantee. If cancelled, I would be fully refunded.
April 11 - I send a third request to cancel. Around noon, I receive an email that the order has already been shipped. I was provided a tracking number, but I do not know if it is USPS, USP, FedEx, or DHL. I attempted to determine, but no tracking information was available.
April 12 - Received email with tracking number (with delivery by USPS).
April 15 - Received medicine.
It took 11 days since the order date to receive the prescriptions with expedited shipping.
Email replies are slow.Cancellation is only feasible through their "contact us" link.

Prescription #1
CostPlusDrugs - $ 12.54GoodRx at Walgreens - $ 14.66(Tom Thumb, Albertsons, Sam's Club, HEB - slightly over $30)

Prescription #2CostPlusDrugs - $ 7.70
GoodRx at Walgreens - $ 4.47(Walmart - $27; most others around $15-21)

I ran out of an important medication. Because the shipping got delayed by the United States Postal Service. I told them I was out for a couple of days. They said they sent an emergency request in over 24 hours later. The request is still under review. And it's coming to the weekend if you need this medication. For protecting your life, I would by at some place sounds, I would not deal with mark Cuban pharmacy if you can wait for the medication that it's not life threatening. They may be okay to use, but it's not worth the aggravation

Positives: I did not have trouble talking to a human being, so long as I called in their customer service hours (Mon-Fri 6am-6pm Pacific). I called at 6:05am and spoke to someone without waiting on hold. My medication is significantly cheaper through Cost Plus, but it doesn't count toward my insurance deductible, so I'm not sure if the math works in my favor or not.

Negatives: As many others have said, prescriptions aren't reliably delivered. Which is a big problem when you are dependent on your medication daily.

All their timeframe commitments are based on business days. Apparently, they don't work on weekends. So plan on losing a couple of days right there.

They don't process within 24 hours. Processing will take at least a couple of days, and possibly longer.

They don't offer overnight shipping. Their "expedited" shipping costs extra. It runs through USPS, and takes 3-5 business days.

So an "expedited" order takes at least one calendar week, and possibly 1.5 weeks.

In my case, my "expedited" order was lost in the mail. So I ran out of my medication. They said their policy is that a medication must be lost by USPS for at least 5 business days before they will consider reprocessing. Presumably, reprocessing will take at least another week, and possibly longer.

I have no idea when my medication will actually arrive, so now I have to get ahold of my doctor, put in a prescription to my local pharmacy, and pick it up today.

It's hard to recommend Cost Plus, even with the cheaper price.