If I could give it less than one star, I would. My provider recommended Cost Plus to me and sent all of my prescriptions in electronically. Every single one of my needed prescriptions was out of stock... Mehr ansehen
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Das sagen Bewerter
Cannot talk to a live person because then they could cancel your order and issue a refund. They have it set up so you email them if you need to contact them but because they sit on response time and t... Mehr ansehen
Textbook perfection! I can't understand all of the one and two star reviews and complaints. I completed the prescription transfer form on their website on 4/22, sent it to my Dr. through their portal,... Mehr ansehen
Hire humans!! There is NO reason in 2026 why there should not be human representatives. This is my THIRD time not getting my medication on time AFTER Costplus originally canceled it for no reason and... Mehr ansehen
Das haben sich andere Leute angesehen
My actualy prescription from doctor to…
I'm surprised by the negative reviews here. Their partner healthdyne has phone number you can call and they are responsive, just be patient and google!
My actual prescription from doctor to costplusdrugs pharmacy took longer than normal, but they have very affordable prices and very good customer service I've talked to over the phone! Also very fast shipping, it's crazy! Thank you Mark Cuban for making it happen!!!
Jury's still out
Kroger discontinued their Rx program, so after comparing costs, I switched to Cost Plus, even though I've had terrible experiences in the past with other mail order Rx. My drug is a very common generic.
I set up an account and designated it as my preferred pharmacy in MyChart (hospital system portal) before going to see my Dr. I had no issues with Cost Plus receiving my prescription. Dr ordered it on a Monday, it was sitting in my cart when I got home, I placed my order, and it shipped out the next day.
I didn't receive it until the following Tuesday due to delays with USPS. I was one day away from being completely out and getting pretty nervous, but it all worked out.
If you need your meds urgently, if you're on an uncommon med, if your meds need to be temp controlled, or you're not tech literate I'm not sure I would use Cost Plus. If you do use them, I would HIGHLY recommend to plan WAAAAY ahead to account for any mishaps and still get your meds on time.
But for me and my situation, it was ok (after reading the other reviews, I may have just gotten lucky). We'll see how it goes with the refills.
TERRIBLE SERVICE, VERY UNRESPONSIVE.
Been trying to order a prescription from them for over a month. My dic sent them my scrip as I've seen the fax report, and nothing has happened. Messaged them a couple times and got no response. So I called them a couple days ago and was told they'd be getting back to me within 24 hours. They've not done so. Unless you have no other option, avoid this company like the plague!
Most ethical process yet.
Mark Cuban needs to fix the many issues…
Mark Cuban needs to fix the many issues this company has. Almost impossible to speak with a live person so you have to send an email that can take days for a response going back and forth. Then they mail the RX and the tracking number CANNOT be listed and it comes off as google error. RX was sent in 7-8-25 and today 7-19-25 I still have no RX. Granted the price is right but if you need faster this is NOT an option.
No customer service
Only runs on an automated system. My doctor requires a phone number and address, but contacting them did not yield these results. Instead they directed me towards a fact that did not contain the information requested. How hard is it to let someone know your mailing address and phone number? Stupid
dont listen to other reviews
dont listen to any reviews below 3 stars ive been using these for 3 years now and they are all untrue they are just big pharma assholes review spamming mark cubans honour of a service. they are identical to big pharma
Great experience and new client relationship to continue into the Future!
Great experience and new client relationship to continue into the future.
I have been ordering medications which were not covered by medical insurance from a Canadian Pharmacy for the last 6 years for cost savings. Last week, during an internet search, I found Cost Plus Drugs Company and did some back ground research. Some negative but not recent reviews.
I asked my doctor to forward my prescription to costplusdrugs.com (the receptionist informed me that they have sent several prescriptions to this company which gave me some reassurance). An Email notifying me that my medication prescription was received 20 minutes after my Physician sent it in on Monday. My account was set up prior to having any prescriptions. I set up payment and reviewed my final cost with shipping. The cost was 75% less than the Canadian Pharmacy. I approved the order and I received the medication the same week. INCREDIBLE! My Canadian prescription always took over three weeks.
I highly recommend using this mail order pharmacy with confidence.
Dr. O.
best deal on prescription medications available
been using them for years at this point - best deal on prescription medications available. they don’t carry everything but what they do is quite a lot. mark cuban is a hero for this
Less than half of what I was paying before
Cons: They don’t carry all of my prescriptions. Kind of a bummer since I that means I have to get some sent to a different pharmacy.
Pros: The ones they do carry come in at less than half of what I was paying with my insurance at a regular pharmacy, including the cost of shipping, AND I just noticed my order today is a few dollars **cheaper** than it was when I started ordering the same meds a few years ago. 👏👏
Great Deal, easy experience
Every prescription I've had has been substantially lower on this platform (cash price as my insurance isn't taken on Cost Plus) than it is through CVS with my insurance benefits. They don't carry every medication, but everything that I'm prescribed that they do carry I've had my doctors transfer here. I had one medication that was a $5 difference, but everything else was significantly lower. Medicines that would cost me $30 each after copays, I ended up paying $30 in total for three medications! Prices and the deal do vary of course, but it's easy to check the cash price and if it's available on the site before your doctor sends over the script. Just make sure to select the proper quantity and dose or you're not going to get an accurate price preview which is probably the issue the people who left bad reviews experienced.
Once my doctor's sent the script, I got it within 2 weeks all three times and twice it was within a week.
Awlful customer service!
Awlful customer service!! You can't even speak to someone!! I'm trying to change my password and it's not working!!! I didn't want to use them in the first place but I can't get the drug I need anyother way!!!
The Best !
My initial prescription was botched by my Dr.'s staff. After explaining what went wrong to his nurse, the script went through and I received my meds in about 10 days. I was emailed a refill reminder and again, seamless.
A prescription that Humana would not cover and was $70 at Costco, $110 at Osco, north of those prices everywhere else was $25.00.
Needless to say (but I will anyway) I am ecstatic ! I only wish they had a broader selection so I could move more of my scripts to CostPlus Pharmacy
Great experience!
My personal experience with Cost Plus Drugs was/is fantastic! I signed up, completed the prescription form, and emailed it to my doctor. My doctor sent the prescription to Cost Plus Drugs the same day. (Yeah, my dr’s office rocks.)
My prescription used to cost me $30 for a 3-month supply WITH insurance. With Cost Plus Drugs, I pay $15 for a 3-month supply with NO insurance ($10 for meds, $5 shipping). I ordered on February 5th, and it shipped on February 8th. Shipping took about a week, but I ordered early, knowing it would be mailed. *I don’t check my mailbox every day. It could have taken less time.
I received emails for every step of the process. The website is easy to navigate. This is my first time having prescriptions mailed. I’ve been extremely happy with the service.
Huge thank you to Cost Plus Drugs!
Not Worth the Hassle
My first order with Cost Plus Drugs took a week or more to get placed because the company has two addresses (Ohio and California) and the two seem to be unrelated or do not communicate with each other. This makes it difficult for the prescribing doctor to place the order. After using all of my authorized refills, I asked my doctor to order more refills. She placed the order 3 times, using fax and escribe. Cost Plus says they still do not have a prescription for me.
The savings from Cost Plus (less than $20 per year) is not worth the hours of effort and frustration attempting to place an order. I'm switching to a company with customer service.
Maybe worth a try if you have time and patience
I personally know two people who've had a good experience with Cost Plus. If you try them, go into it knowing it will require a lot of your time to get the order right, that it will probably take a minimum of two weeks to get meds (not a huge deal if you know that ahead of time), and that you might end up with the wrong prescription in the end anyway. Have a backup plan. I was sent the wrong meds and had to go elsewhere after weeks of hassle. I did understand going in that it was a gamble that might or might not pay off. I really like the idea of this company, but I'm not sure it's quite ready to handle the demand.
False advertising, to say the least
The website stated that my prescription would be $88. I was shocked when my cart read $191. Now I have to start the process of switching back to my previous pharmacy.
So so happy with them
So so happy with them! My insurance charges $1100. for a 3 month supply of my med, so I have been getting it from Canada. That price is $105.00 with shipping and it takes a month to get it. Cost Plus Drugs cost is $58.00 inc shipping and received the med in a week. Very easy also for my doctor to order it also. Finally a billionaire owner is doing something good for the ordinary person and not for himself. Can't say enough good things about this company!
Headaches signing up; customer service worthless
We signed up using an email address that left out one letter, and now it won't let us start over. Wrote customer service, they got back after a few days and just said "try again" and gave a # to call if problems persisted. They did, and when we called the # there is no option for "trouble signing in," so that was useless. Meanwhile, they asked us for a review, and we explained what happened and that we were very unsatisfied with the "help" they provided. That was days ago and no response.
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