Ross made what was a really complex subject (for me) very easy to understand and guided me to make the correct independent decisions that were the right call for my organisation. Without him I would h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Mehr ansehen
Unternehmen hat geantwortet
I had some difficulty after initially joining the service, however the team were extremely helpful! a big thank you to Olivia who has been very responsive and helpful
Unternehmen hat geantwortet
Please avoid this “service” Stressful, dishonest and very misleading. The whole process is unclear and contradictory. Once a payment is made you will be passed onto another “stage” of the process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Hervorragend
2486 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Antwort von CRB Direct
Hi Simon, thank you for the feedback. We’re really glad to hear you found the service extremely efficient.
Kathryn was a great person to deal…
Kathryn was a great person to deal with. Got back to us straight away
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Mark, thank you for the lovely feedback. It’s great to hear that Kathryn was so helpful and got back to you straight away. We’ll be sure to pass your comments on to her.
Great company to deal with
Great company to deal with. Lots of communication and very responsive. Highly recommend
23. März 2026
Antwort von CRB Direct
Hi Allison, thank you for the fantastic review. It’s great to hear you found our team communicative and responsive. We really appreciate the recommendation and look forward to helping again whenever you need us.
kathryn was was extremely helpful with…
kathryn was was extremely helpful with the process
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sally, thanks so much for sharing this. We’re really glad to hear Kathryn was so helpful throughout the process. She’ll be delighted to know her support made a difference.
Helpful and quick
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Lucy, thanks for taking a moment to leave this. We’re glad to hear you found the support helpful and quick. If you need anything else along the way, we’re always here to assist.
Antwort von CRB Direct
Hi Rob, thank you for the feedback. We’re glad to hear you found the service easy to use.
Kathryn was extremely helpful and…
Kathryn was extremely helpful and efficent throughout the process.
20. März 2026
Antwort von CRB Direct
Hi Lee, thank you for sharing your experience. We’re delighted to hear that Kathryn was so helpful and efficient throughout the process. She’ll be thrilled to know her support made a difference.
Alisa was fantastic.
Alisa was fantastic.
The process is silly. Why should I need to make the organisation do one if I can do one myself. Needs a rethink.
I received poor advice from my contracting organisation. And I realise this is a recent legal rule change from self employed / enhanced DBS, so there maybe lag time before companies have agreed upon pathways. But if I work in an area that requires an enhanced DBS, I should just be able to get one without question. The current policy is bureaucratic.
20. März 2026
Antwort von CRB Direct
Hi James, thanks for sharing your feedback, and we’re glad to hear Alisa was able to help. We understand your frustration with the process, and we’d like to take a closer look at your experience. Our support team will contact you to see what we can do to help and hopefully improve things for you.
I spoke with Kathryn and she was very…
I spoke with Kathryn and she was very polite and helpful with the information she provided. Kathryn was able to ensure i applied for the correct cover for the applicant.
20. März 2026
Antwort von CRB Direct
Thanks for sharing your feedback. It’s great to hear that Kathryn was able to help and guide you through applying for the correct cover. We’re really pleased she made the process clear and straightforward for you.
Be aware of these scams
Be aware of these scams, so many hidden charges, no customer service human to speak to, no full refund available, but it makes it impossible to get to the end of the application without paying triple the price. They also show you 3 steps on how to get your DBS check. You follow it, you pay, then it's actually an annual fee for their services, and I left without paying the £45 and did not get any DBS check. THEY LISTED THEY ANNUAL FEES IN THE SAME AMOUNT OF THE DBS cost. Then you realise you pay only for an account on their website, and you need to pay again for the DBS check. I hope I will get my money back. I have emailed them, will update here what they say and if they refund me. So bad to experience this when you have an exact budget to do your DBS. BE AWARE, DO NOT DO ANYTHING WITH THIS COMPANY. IT IS COMPLETELY SCAMMED
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thanks for responding to the Trustpilot information request. We’ve now been able to locate your application, and our support team will be in touch to go through everything with you and help resolve this.
I’ve recently got a new job and for the…
I’ve recently got a new job and for the first time am self employed. I was told I needed an enhanced check. I mistakenly thought I needed to apply for myself and initiated the process. Before I got to the end of the process I messaged the help desk to ask if I was correct In creating a corporate account. Michael replied promptly explaining the correct proceedure clearly. I was really appreciative of Michael’s help especially as I wasn’t expecting to receive much help at all , given previous experiences with 3rd party agencies. If I had my own company with employees I would use CRB direct.
13. März 2026
Antwort von CRB Direct
Hi Carine, thanks so much for sharing your experience. It’s great to hear that Michael was able to give you clear guidance and help you navigate the process, especially when you were unsure about the type of check you needed. We’re really pleased his support made things easier for you.
Quick and helpful responses
Great service
Olivia has been brilliant in helping me deal with this service for my business!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thanks for sharing your feedback. It’s great to hear that Olivia has been such a help while setting things up for your business. We’re really pleased she made the process straightforward for you.
Antwort von CRB Direct
Hi Honor, thank you for sharing this. We’re really glad to hear that our diligence, clarity, and patience came through during your experience. We appreciate you taking the time to leave this feedback.
Antwort von CRB Direct
Hi Alison, thank you for your feedback. We’re really glad to hear you found our communication clear, helpful, and straightforward throughout your experience. We appreciate you taking the time to share this.
Antwort von CRB Direct
Hi Farouk, thank you for sharing this. We’re really glad to hear Stephen was so helpful. He’ll be pleased to know he made a positive difference.
Kathryn was very helpful and patient
Kathryn was very helpful and patient
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Nermine, thank you for your kind words. Kathryn will be delighted to hear this. We’re glad she could make everything feel clear and stress‑free for you.
Great experience with this company so…
Great experience with this company so far. Kathryn is extremely helpful and answered any questions I had quickly. Thank you for the great service!
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Colin, thank you for your review. We’re really pleased to hear you’ve had a great experience so far and that Kathryn was able to answer your questions quickly. We appreciate your feedback and are glad the service has been helpful.
Thank you Vicky !
Thank you Vicky for your help, answering our questions quickly and pointing us in the right direction to stay informed taking the stress out of the process.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for your review. We’re really pleased to hear Vicky was able to answer your questions quickly and guide you through everything. It’s great to know her support helped take the stress out of the process.
Kathryn wa very efficient in helping…
Kathryn wa very efficient in helping deal with my queries.
There was a lot of back and forth but we got there in the end. Help was always on hand so thank you Kathryn.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Fasil, thank you for your kind words, Kathryn will be delighted to hear this. It’s great to know her persistence and support made the process easier for you. We appreciate your patience, and we’re glad everything was resolved in the end.
Vicky was great and was a massive help
Vicky was great and was a massive help. She helped gather or the required documents from my employees and submitted them for us. Her help was greatly appreciated!
9. März 2026
Antwort von CRB Direct
Hi Pete, thank you for your feedback. It’s great to hear how much Vicky was able to help. We’re glad her support made the process easier for you. Your appreciation means a lot to the team.
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