Ross made what was a really complex subject (for me) very easy to understand and guided me to make the correct independent decisions that were the right call for my organisation. Without him I would h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Mehr ansehen
Unternehmen hat geantwortet
I had some difficulty after initially joining the service, however the team were extremely helpful! a big thank you to Olivia who has been very responsive and helpful
Unternehmen hat geantwortet
Please avoid this “service” Stressful, dishonest and very misleading. The whole process is unclear and contradictory. Once a payment is made you will be passed onto another “stage” of the process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Hervorragend
2486 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
CRB was very helpful on our…
CRB was very helpful on our applications, nothing was too much trouble
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Lorraine, thank you for the lovely feedback. We’re really glad to hear our team could make the process straightforward for you. If you ever need support again, we’re always here to help.
Stephen was very knowledgeable and…
Stephen was very knowledgeable and prompt in answering my questions. He was very polite and helpful!
Kate
10. März 2026
Antwort von CRB Direct
Hi Kate, thank you for your feedback. It’s great to hear that Stephen was able to help so promptly and provide the clarity you needed. We’re glad you found him polite, knowledgeable, and supportive throughout your query. We appreciate you taking the time to share your experience.
CRB Direct company is dishonest
CRB Direct company is a totally dishonest, be careful they take money from you for everything but they don’t actually provide the service they charged you for. They charge step by step for uploading documents to creating an account with them which you need otherwise they don’t process your documents. I didn’t get the basic DBS check service which they charged me £124 for, yet they want more money. Please don’t waste time and money with them.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Khuko, thank you for sharing your concerns. I’m sorry to hear about your experience, and I understand how frustrating this must feel. This isn’t the level of service we aim to provide.
A member of our team will contact you directly to review what happened and make sure your case is resolved properly. We appreciate you bringing this to our attention, and we’ll do our best to put things right.
Great informed interaction with Ross.
Great informed interaction with Ross.
I contacted CRB Direct to ask specific questions about DBS check ID. I was surprised when I was informed that I was not eligible for the check I wanted due to my employment status, as another company seemed happy to take my money. Ross provided extra context which made me re-read the information I had and realise this was in fact the case.
I'm glad Ross took the time to look into my query rather than simply answer the original question. Great service.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Ian, thank you for sharing this, and I’m really glad Ross was able to give you the clarity you needed. We appreciate your feedback and are glad you had such a positive experience with our service.
Antwort von CRB Direct
Hi Ryan, thank you for your review. We’re glad to hear you found the service professional and helpful. If you ever need anything in the future, we’re here to support you.
Great service
Great service. Kathryn handled our DBS checks thoroughly. Even though we communicated by message, she was responsive, professional, and very helpful throughout. Highly recommend!
12. März 2026
Antwort von CRB Direct
Hi Caroline, thank you for your review. It’s wonderful to hear that Kathryn supported you so thoroughly throughout your DBS checks. Your feedback will mean a lot to her.
Good customer service
Ross was prompt in sorting out an issue due to an error I made when setting up. Thank you
11. März 2026
Antwort von CRB Direct
Hi Cindy, thank you for sharing this. I’m glad to hear Ross was able to sort things out quickly for you. We’ll make sure he sees your feedback.
Double check it actually does what you want
The company says they can’t do the DBS check I asked for, took the money customer support is terrible you can’t actually speak to anyone and they won’t issue me a refund absolutely DO NOT use - I have since now spoken with a manger and have had my problem sorted hence changing my star review however the website should be clearer about the services they provide before you have to sign up for them
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Nicci, thank you for providing your details. A member of our team will contact you directly to review your case and help get this resolved as quickly as possible. We appreciate your patience while we look into this for you.
Ross was exceptional at ensuring my…
Ross was exceptional at ensuring my query was dealt with promptly and professionally. You have a golden member of staff there.
11. März 2026
Antwort von CRB Direct
Hi Shelley, thank you for taking the time to share this. It’s great to hear that Ross was able to support you so promptly and professionally.
Once we got our heads around the…
Once we got our heads around the system, we found the process of requesting DBS check very easy.
The company and especially Stephen was very efficient and helpful
11. März 2026
Antwort von CRB Direct
Hi Deborah, thank you for sharing your experience. We’re pleased that Stephen was able to support you so efficiently, your feedback will mean a lot to him.
I had a great experience with CRB…
I had a great experience with CRB Direct. I initially thought I needed to apply for my DBS certificate through them, but it turned out that wasn’t necessary. Despite that, Ross was extremely helpful and responsive throughout my enquiry.
He provided clear information quickly, and the team responded in a timely and professional manner. Even though I didn’t end up needing their service, the support and communication I received were excellent.
Overall, brilliant customer service from Ross and the team - I would definitely recommend CRB Direct based on the helpful and prompt response I received.
11. März 2026
Antwort von CRB Direct
Thank you for taking the time to share such thoughtful feedback. I’m really glad to hear Ross was able to guide you clearly and promptly, even once it became clear you didn’t need to apply through us. I’ll make sure he and the team see your kind words.
Ross has gone above and beyond- first class service
Ross has gone above and beyond and offered us outstanding support throughout the whole process of submitting the appropriate DBS checks needed. He has been proactive in querying our application as our business didnt sit in recognised category but through working together ensured we got the submission right first time rather than just submitting and getting rejected. Would definitely recommend as a company to help people with DBS checks and Ross is a valued member of your company. Much appreciated
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Colin, thank you for taking the time to share such a thoughtful review. It’s great to hear that Ross was able to guide you through the DBS process so effectively, especially with the added complexity around your business category. We’re glad the submission was completed smoothly on the first attempt, and we truly appreciate your recommendation. I’ll make sure Ross sees your comments.
Antwort von CRB Direct
Thank you for your feedback. We’re glad to hear you found our service responsive and prompt, and we appreciate you taking a moment to share your experience.
Ross was very good
Ross was very good, made things clear and my DBS check is now being processed!
6. März 2026
Antwort von CRB Direct
Hi Matt, thanks for sharing this, and I’m glad to hear Ross made everything clear for you. If you need anything else as things progress, we’re here to help.
Antwort von CRB Direct
Hi Paul, thanks for taking the time to leave a review. It’s great to hear you found the team helpful. If there’s anything more you need or anything we can clarify for you, just let us know and we’ll be happy to assist.
Making a tricky process fairly painless
Stephen made getting through the tricky process of applying for enhanced DBS's fairly painless. I appreciate that there is a lot of checking going on behind the scenes but Stephen was always quick to respond to any queries or updates.
5. März 2026
Antwort von CRB Direct
Hi Edward, thank you for taking the time to share this, Stephen will be really pleased to hear it. Navigating enhanced DBS applications can feel like a lot, so it’s great to know his clear communication and quick responses helped make the process smoother for you. We appreciate your trust in us and are glad the experience felt straightforward from your side. If you need anything else in the future, we’re always here to help.
Vicky was amazing to work with
Vicky was amazing to work with. She responded very quickly and went above and beyond to help with everything I needed. She took the time to answer all of my questions clearly and thoroughly, making the whole process smooth and stress-free. Her professionalism and willingness to assist were truly appreciated. I wouldn’t hesitate to recommend her.
4. März 2026
Antwort von CRB Direct
Hi Enida, thank you so much for sharing this. Vicky will be delighted to hear your kind words. We really appreciate your recommendation and are glad she was able to help with everything you needed.
The entire team are always so helpful…
The entire team are always so helpful with every enquiry - and I have a lot of them! Their patience is endless!
4. März 2026
Antwort von CRB Direct
Hi Natalie, thank you for sharing this. It means a lot to hear that the whole team has been able to support you so consistently. They work hard to be patient and helpful with every enquiry, so your feedback will really make their day. We’re glad you feel well looked after.
Antwort von CRB Direct
Hi Paul, thanks for your review. I’m really glad our team was able to help and get everything sorted for you. If you need anything else, we’re always here to support you.
Great customer care
Great customer care, support with application where queries arose
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Thomas, thank you for your review. It’s great to hear that you received great customer care and felt supported whenever questions came up during your application.
We’ll make sure your feedback is passed on to the team.
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