Cosmetic Clinic Turkey Bewertungen 

122
•
TrustScore 4 von 5

3,9

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Had my crown done with Heva Hair clinic Istanbul, been 15 months now , I'm very happy with the outcome , and it's still getting denser as we speak , was told this procedure would take a little longer... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Jestem świeżo po zabiegu przeszczepu włosów Pierwsze wrażenia po zabiegu jak najbardziej na plus. Klinika, hotel, transport - pełny profesjonalizm. Najbardziej jestem pod wrażeniem wiedzy i pomoc... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Specialists in both European and Afro textured hair transplant testaments, HAVA clinic stood head and shoulders above the competition when i did my initial research online. Dr. Özlem and her team prov... Mehr ansehen

Bewertet mit 1 von 5 Sternen

had a hair transplant at Heva Clinic 11 months ago and I am very unhappy with the results. The density is low, the hair growth is patchy, and it looks far from what was promised during the cons... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kosmetische Zahnmedizin

Vom Unternehmen geschrieben

Dental Clinic


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

122 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3,9

Alle Bewertungen

(122)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Very good clinic!!

The team of this clinic helped me a lot. They are really professional people who also care about you. They do everything to make you feel comfortable. I was very pleased with the result after eyebrow transplantation and I was relieved that I had it done in this clinic.
Special thanks to: 🏅Brandon, 🏅Viktor, 🏅Amy, 🏅🏅2 Sisters,
🏅Seda and 🏅🏅The 2 gentlemen who shaped my eyebrows.
You are blessed.

~R.

10. Juli 2023
Bewertung ohne vorherige Einladung
Cosmetic Clinic Turkey-Logo

Antwort von Cosmetic Clinic Turkey

Hello.

We are thrilled that you chose us and had a wonderful experience. It's an honor to be a positive influence in your life. :)

Bewertet mit 5 von 5 Sternen

I cam all the way from atlanta and heva…

I cam all the way from atlanta and heva did a great job the whole way. They communicate very well and helped me get what i want. I highly recommend

11. Juli 2023
Bewertung ohne vorherige Einladung
Cosmetic Clinic Turkey-Logo

Antwort von Cosmetic Clinic Turkey

We are absolutely thrilled that you have chosen us and it truly warms our hearts to hear that your experience with us was nothing short of wonderful. It is an honor for us to have been a part of your life in a positive way and we couldn't be more proud of that fact. Thank you for allowing us to be of service to you.

Best wishes
HEVA

Bewertet mit 5 von 5 Sternen

Very satisfied with this clinic

My experience has been nothing less than satisfying with Heva Clinic. Clear and responsive communication paired with good people who directed me toward realistic expectations. Upon arrival, I must say that the clinic facility shocked me in a good way. It’s very modern, certainly very clean and well equipped. I strolled a bit windowshopping in the nice suburb where Heva is located. It’s only upmarket brand boutiques there, easy to have a good time. It was a very short visit just for the hair procedure but now I want to plan a trip to Istanbul to see more of the city. I can recommend Heva with confidence.

22. Juni 2023
Bewertung ohne vorherige Einladung
Cosmetic Clinic Turkey-Logo

Antwort von Cosmetic Clinic Turkey

We are delighted that you chose us, and we're glad to hear that your experience was wonderful. Being a positive influence in your life is an honor, and we're proud to have been a part of it. Thank you for allowing us to assist you.

Best wishes
HEVA

Bewertet mit 1 von 5 Sternen

Wow what nasty replies by this company

Wow what nasty replies by this company. Seems to be a scam which was discovered and now all out effort to save their skins. I pray no one falls victim to them and probably too much to ask this team to stop playing with peoples’ lives. Give this beautiful country Turikye, such a bad name by some.

7. Juli 2023
Cosmetic Clinic Turkey-Logo

Antwort von Cosmetic Clinic Turkey

Our dear customers. We've been receving numerous amount of similar fake reviews on Trustpilot.


Our company is based in Turkey. The only government can require investigating or supporting document is the Ministry of Health in Turkey. Some fake users are purposely writing this kind of this to harm the reputation. As we are reputated company, we'll take a legal action of this type of reviews.

Bewertet mit 5 von 5 Sternen

I had an awesome experience with Heva…

I had an awesome experience with Heva Clinic. I had my HT exactly a month ago. No stress from the beginning of my journey to Istanbul up till date. One reason that made me choose Heva clinic was about how responsive they are on WhatsApp, Instagram, Facebook etc. Some clinics will reply your message after three months, and others will not even reply, but Heva clinic was different. I had a great accommodation at Istanbul and the procedure was great. I am very happy for the choice I made. I recommend Heva clinic for everyone.

24. Mai 2023
Bewertung ohne vorherige Einladung
Cosmetic Clinic Turkey-Logo

Antwort von Cosmetic Clinic Turkey

It brings us immense joy to know that you had an exceptional experience, and we are grateful for you for sparing your valuable time to share it with us. Your feedback is highly appreciated, and we look forward to serving you again in the future.

Best wishes
HEVA

Bewertet mit 5 von 5 Sternen

Amazing experience

I had an amazing experience at heva clinic. The team were super friendly and professional from the first interaction through WhatsApp to the procedure. During the procedure they made sure I was comfortable and talked me through every stage of the procedure. I love the result and I would I highly recommend heva clinic

30. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Everyone made sure I was safe, healthy, and taken care of. Everyone was respectful towards me and treated me with kindness. I also believe that giving the patient transport/hotel room is a good part of the deal

28. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Heva Clinic is the best clinic

Heva Clinic is the best clinic for transplant. If you’re looking to do a transplant please consider them. You can research them and read reviews. The staff is very attentive at all times and courteous. Always contacting you to make sure you ok. Transfer to and from Hotel excellent and smooth. Overall Hotel excellent as well they very helpful and guide you I
If you want to do activities. Heva clinic is the best!!

8. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I really appreciated the attention to…

I really appreciated the attention to detail from the initial conversations to the day of the procedure that was very helpful and informative. He a clinic will take great care of you and work hard to get you the results that you want and deserve.

31. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Everything about the experience was…

Everything about the experience was beyond expectations and great. From the accommodations to the actual procedure. The procedure was was less painful then I expected. It wasn't invasive and everyone at the clinic was a great help and did great. They listened to my opinion and did things the best way possible. The doctor helped me pick the most natural and desirable hairline and everything is beyond what I expected. I'm very happy and grateful I picked Heva. I prayed for this experience to be 1000x greater then I expected and it granted. God bless you guys and thank you for everything!!!!!!🙂

4. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional team

Professional team, very accommodating from someone coming all the way from California. Made sure I understood everything. I was in good hands 👍🏽

4. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Oliver’s coordination experience

What made my experience great was the comfort Heva Clinic give once you arrive. Transportation is provided once you arrive at the airport and the hotel was already ready scheduled for me to check in. The Heva Clinic team are very responsive and helpful especially Oliver, if it wasn’t for Oliver specifically, my experience wouldn’t have been as great, he was on top of everything and treated me so great and made me feel so welcomed. They are a on schedule team, so you would not go wrong with choosing Heva Clinic if you want to have a great hair transplant experience.

26. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Heva is a great choice!

I found Heva online after researching experts who could do a female no shave (implantation area). My consultant was Mary. I paid $100 deposit via paypal and $2700 for DHI with select FUE. My area of concern was the crown and surrounding thinning. The donor areas are performed with the same process no matter the implantation style. PRP was to be included into the price. I traveled to SAW airport from Tirana, Albania. The airport transfer was confusing and frustrating, My sim card stopped working and had no way of contacting anyone. Eventually I found the 12 column pillar the 3E transportation company used to flag down my driver and get me to the hotel. The hotel was farter away than expected. Oliver met me at the hotel and took me to one of three locations for blood draw and consultation. Dr. Seda explained the procedure plan to Oliver and he translated it into English. Transfers between clinic and hotel were arranged for me. The next morning we were transported to hospital for the procedure. I was told the procedure would have two teams one for the FUE along the edges and DHI for the rest. This did not occur. I knew the procedure was going to take the full day. The team operating did not speak English. The team was super responsive and patient to my needs. They played music and the sound of their discussions had a calming effect. I cannot confirm the PRP was performed as no communication of what was happening at the different stages was happening. The anesthesia was difficult and some areas were not anesthetized as much as others so I indicated I was in pain and they applied more anesthesia to the area. They gave me water, a bathroom break and some minutes to calm down my nerves. I didn't know exactly what had been done but was glad to see the end. I was transported back to the hotel and prepared my bed with pads for expected bleeding overnight. I woke with no blood at all, no swelling, and no pain. After a day of rest, the following day was to be the head wash. I was transported to the main Heva office and was sprayed with a foam wash, let it sit for 30 to 45 min then it was washed off. Mary explained the product package and how and when to use them all. Overall, I had a great experience, while there are several communication opportunities for improving for future guests. Heva is a small team that is growing in business and size. The Heva crew was extremely friendly, cheerful, uplifting, and exciting to be around. They took such good care of me and it made okay for me to be doing this solo as they made the experience personalized which made the whole disconformable parts totally worth it! I highly recommend HEVA hair clinic for your transplant needs!

30. Jänner 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I flew all the way from Addis Ababa

I flew all the way from Addis Ababa, Ethiopia to do hair transplant for my head at Heva Clinic in Istanbul and I say no regret. Their staff is very professional and made me feel very comfortable the whole time. Hotel is amazing and the surgery went smooth and recovery time no too long. Now, after five months, my new hair did start to grow well. I am so happy with my experience at Heva Clinic and I go recommend them to anyone afro men with similar hair to mine.

2. November 2022
Bewertet mit 3 von 5 Sternen

The clinical staff need training - please read

I would firstly like to say this is an honest review and it's very important that I make one as I wouldn't want anyone to experience some of the things that I did.

Firstly, the communication between myself and Hannah for the few weeks leading up to my surgery date was positive, however, at the point of my arrival it started to go downhill. Points to add: I choose this clinic as they had experience with Black patients. I also was a solo traveller from the UK.

When I arrived in Istanbul minutes to 6am, I was left waiting outside the airport for almost 30mins without the designated person who went awol from the meeting point. The clinic was notified of my early arrival weeks before and had enough time to prepare to ensure someone was present to greet me. There were a lot of dodgy characters around, thankfully the airport security guard assisted me and allowed me stand beside him inside in the warmth. I was told that I would be provided with a room so that I could have some sleep for a few hours before my procedure started (which I was only informed of when I arrived, my discussions with Hannah was that my surgery date would be the following day giving me a few hours to rest). Upon reflection, I was happy it was done this way so this isn't a criticism. When I arrived at the clinic, no one was around - the security guard spoke no English and therefore couldn't assist me. The team started to arrive from 07:30am and set up the clinic. I slept on the reception couch as I was so exhausted!

Let's talk about the overall procedure. I just want to say thank you to Elif, although there was a clear language barrier you made me feel welcomed and comfortable, always checking in to ensure I was okay. It's a shame your colleague didn't have your gentle approach. There were a number of people coming in and out of the surgery room, loitering and having casual discussions as if it was a social gathering. I understand smoking is allowed in Istanbul but it was disturbing and unhygienic for "professionals" to have smoking breaks especially during a live procedure where my skin was exposed. The patient care was poor, despite me making a complaint to the doctor I was ignored. The staff definitely need more training. Also to add, some members of staff were making passing comments and mockeries which made me feel extremely uncomfortable.

After the procedure:
I was shocked that my hair wasn't washed as that was part of my package. I was told that my scalp wasn't ready (bearing in mind I saw a number of patients get there head washed). I also queried about my PRP as I was rushed out of the patient room towards the end and couldn't recollect getting these injections done.

I also didn't appreciate being asked to write a review mentioning certain professionals (you know who you are). Although it was lovely to meet you at the end, that added little benefit and wasn't a reflection of my overall experience.

To add some positives, the chosen hotel was amazing, the staff were extremely friendly and helpful. I felt safe and comfortable. Also, the transport was fairly organised.

Thankyou for those who helped with my procedure - hopefully you can reflect on my comments to better your practice and overall patient care

31. Jänner 2023
Bewertung ohne vorherige Einladung
Cosmetic Clinic Turkey-Logo

Antwort von Cosmetic Clinic Turkey

Hello, dear guest, first of all we would like to thank you for your evaluation.

We are an institution that responds to the problems of our guests as soon as possible and serves our guests from many countries of the world with different ethnic origins, hair types and expectations. Your opinions are very important to improve our business and provide better service.

Because of this situation, I wish you had tried to contact us first about your problems. We could have been more analytical about your problem.

We took the time to respond to you and read your comment carefully. We have decided to clarify some of the issues you have written in order to both read this comment and come to our clinic and enlighten you.


First of all, I would like to point out that your transfer plan was planned weeks ago. However, according to your arrival time, our airport pick-up team was waiting there at 06:30. However, you reached this point 30 minutes earlier than expected. Another issue is that check-in hours in all hotels are between 12 and 14.00. Since you cannot check in to the hotel at this arrival time, we took you directly to the clinic. However, since you left the airport 30 minutes early, you arrived at the clinic well before our working hours. Security personnel are not obliged to know English. Our clinical representatives and medical consultants speak advanced English.

Another issue is about entering the room. Since our medical teams are not analytical enough about language, our medical consultants come in to help you or our doctor enters the room to supervise. This is an extremely normal situation. All of our medical team is obliged to comply with all hygiene rules and this is not a problem we encounter very often. Some of our medical teams may have a more friendly approach personally, but the work of our medical teams continues the operation process. Also, we could not fully understand your saying patient care poor. Because many of our employees have been very meticulous about whether you have a need or not, and they have checked you all the time. We truly sad about this critization and not mentioned it in your review.
Hair washing after the operation is done depending on your operation reports. As every patient and operation report is different from each other, the post-operation process of each patient is also different. It was not recommended by your doctor not to wash your hair before 24 hours in your operation report and this was explained. Even if it is included in the package, it is not correct to apply something that is not recommended by the doctor about your hair.

We kindly ask our guests to share their experiences. We find this sharing important in terms of giving our interested guests an idea about their experience. We never tell our guests what to write. We think it is a perfectly reasonable request for the guests to evaluate their experience from a their own point of view.

In short, we apologize to you for any negative developments beyond our control and will endeavor to improve our service to higher levels.

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