Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered 4 pieces of art and 4 frames without reading any reviews beforehand, so I was a little unsure what to expect. Everything arrived very quickly, was well packaged, and the quality was great. O... Mehr ansehen
Whilst they have a wide range of pictures to suit all tastes, the quality of the prints I got was disappointing. I wouldn’t shop here again. Delivery seemed slow by todays standards and the pictures w... Mehr ansehen
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Kontaktinformationen
3,7
Akzeptabel
2930 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to order
Easy to order. Print arrived safe and sound. Well protected and in a reasonable time. It is exactly as viewed on line.
13. Februar 2026
Bewertung ohne vorherige Einladung
Ordered print & frame which got lost by…
Ordered print & frame which got lost by the courier. Then when they came to resending the print it was out of stock & they said they couldn’t print it. Bad service, wouldn’t try to buy from them again
12. Februar 2026
Bewertung ohne vorherige Einladung
Love all the prints and very reasonable…
Love all the prints and very reasonable prices. I've ordered a few times now. Really great quality.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Michelle,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
DESENIO
The parcels don’t arrive??
Ordered on the 19th January. Evri said they would deliver on the 22nd January but it never came. After a week of trying to tell Desenio the parcel was missing they sent another parcel out. It’s now been 6 days and the tracking still hasn’t updated so I guess this parcel is lost too. It’s not even with Evri. Just keep getting AI responses. I want my order and I want compensation!!!
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Dear Customer,,
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating delays can be, and this is not the level of service we aim to provide our valued customers.
We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occasionally lead to delays.
Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.
Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.
DESENIO
Lovely prints
Lovely prints, quick and easy to add to basket and checkout
3. Februar 2026
Bewertung ohne vorherige Einladung
Excellent service
Excellent service. Hugh variety of art to suit every room and taste. My print was just what I wanted, beautifully wrapped and delivered promptly.
29. Jänner 2026
Bewertung ohne vorherige Einladung
Website doesn't like our address
Your website wants to default to an incorrect delivery address.
As a result we will collect from the EVRI shop which is a real pain!!!
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi David,
Thank you for your review.
We’re sorry to hear that you experienced an issue on our website. We ask for your home address in order to locate the nearest parcel shop, as this is our default option for free delivery. Is it possible that the delivery option was not changed to home delivery during checkout?
If you need further assistance, please don’t hesitate to contact our customer service team — they’ll be happy to help.
We wish you a great day.
Best regards,
DESENIO
Ordering was easy
Ordering was easy, will let you know how delivery and product were when it arrives!
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi,
Thank you for your lovely feedback!
We’re happy to hear that you found the ordering process easy.
We hope you’ll be just as pleased once your delivery arrives and you’ve had a chance to see the product.
If you have any questions in the meantime, feel free to reach out to us anytime.
Best regards,
DESENIO
I'm glad I've only ordered one print…
I'm glad I've only ordered one print and frame. Generally disappointed tbh. The photo I sent was much brighter than the print that eventually arrived. In fact I would say that the print looks very dull and miserable, which is exactly the opposite of what I was trying to achieve. I contacted the company, and correspondence takes some days, and was told that their non glossy paper absorbs the light and results in a darker print. They told me that next time I should lighten up the photo myself to accommodate their printing. No offer to reprint it for me. As I say, I'm glad I've only ordered one.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Jayne,
We’re truly sorry to hear about your experience, and thank you for taking the time to share it. We completely understand how disappointing it must be to receive a print that doesn’t reflect the brightness and mood you were aiming for — especially when the original photo meant something to you.
Your feedback about the paper, the outcome, and the lack of a reprint offer is taken seriously. We’re genuinely sorry that this left you feeling disappointed rather than excited about your order. Thank you for your honesty — it helps us see where we need to do better, both in setting expectations and in how we handle situations like this with more care and empathy.
Best regards
DESENIO
Waste of money!
First and last time using Desenio. Cheap quality and a waste of money, not to add that it’s been delivered to a parcel locker miles from my home address.
Prints went straight to the recycling bin 🚮
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Dear Ana,
We’re really sorry to hear about your experience and that you’re disappointed with the quality and delivery. That’s definitely not what we want for our customers.
To be able to look into this more closely and find a possible solution for you, could you please share your order number with us? Once we have it, we’ll be happy to review the situation and see how we can help.
DESENIO
AVOID THIS COMPANY
AVOID. Art is poor quality and customer service even worse. Tried to return an item I was unsatisfied with and being sent around the houses with Evri to collect my item instead of Desenio just arranging a collection via Evri. Dealing with Evri at the best of times is horiffic. Buy your art elsewhere, not here.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hello Luke,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused with your return. We strive to make returns as smooth as possible, and it seems we fell short in your case.
We understand that dealing with the courier added to your frustration, and we appreciate your feedback—it helps us improve both our service and communication. If you would like, our customer service team is happy to assist directly to ensure the return is completed quickly and without further hassle.
Thank you for sharing your experience, and we hope to make things right.
they charge £9 for a return of a small frame!
frame received it was wrong size they charge £9 to return it - will not be ordering from here again that is for certain
10. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hello,
We sincerely apologize for the inconvenience caused by receiving the wrong product. In situations like this, we kindly ask customers to contact our customer service team at info@desenio.com
and provide a photo of the item received. We will ensure that the correct product is sent to you as quickly as possible.
Please rest assured that you will not be charged for the return in cases where the error is on our side.
Thank you for giving us the opportunity to resolve this matter.
Great experience
Everything arrived in great condition and in good time. The website is really good to use. Can refinement recommend. I've just gone back for a second order!
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that everything arrived in perfect condition and on time. It’s great to know you enjoyed using our website, and we truly appreciate your recommendation. We’re thrilled to have you back for a second order!
Desenio Team
Lovely selection of unusual prints
7. Jänner 2026
Bewertung ohne vorherige Einladung
Bought a voucher for a Christmas…
Bought a voucher for a Christmas present on 10/12/25 and I am still waiting. This company has my money but Christmas has been and gone!
It is not good enough for them to just tell me to be patient!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Dear Customer,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
DESENIO
I’m really happy with my latest Desenio…
I’m really happy with my latest Desenio order ✨ The posters arrived well packaged and in perfect condition, and the print quality is beautiful the colours are rich and look very elegant. Everything looks exactly like on the website and fits perfectly into my interior. I’ll definitely be ordering again 🤍
13. Dezember 2025
Bewertung ohne vorherige Einladung
Fantastic customer service team
My first order arrived today and so happy with it! Great delivery times and well packaged. The prints look great in the frames I ordered with them. Customer service team were incredibly helpful and responded quickly even at this time of year! Couldn’t be happier, thank you.
23. Dezember 2025
Bewertung ohne vorherige Einladung
very good search tools and easy to…
very good search tools and easy to check out. I found lots of options for my walls. Cannot comment on products yet. this review is just for the online shopping experience.
20. Dezember 2025
Bewertung ohne vorherige Einladung
This order was delivered with water…
This order was delivered with water damage to the product. The package was left on my doorstep under a porch during a heavy rainfall. The packaging was damaged. The items have been left with ripples from water damage. Why are paper items delivered in cardboard boxes, why can't they be wrapped in recycled plastic instead.
In addition to the images having poor quality. On both pictures there are areas that are simply faded and non existence, as if the printer ran out of ink and yet in the same area, the ink is vibrant for other details. For instance one picture the left hand side in the foreground has such low resolution and is faded to the point there are no details at all. Yet on the other side of that same picture- the resolution is better and the details are present. This image is not depicted like this online.
I would like a refund as I'm not happy with these items- as I can't trust that better quality items will be sent out if an exchange.
The chat team doesn't answer- only given a case number, that is not responded to. So I'm putting a review here instead.
Order no 26573046
The prints are quirky and fun, but I don't understand how they're still around- as the quality doesn't match up. The prices do not reflect the poor quality of products they're selling.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi,
Thank you for sharing your feedback. We’re sorry to hear about the condition in which your order arrived and appreciate you taking the time to explain your experience.
We’d like to confirm that we’ve already been in touch with you privately regarding this order and have confirmed a full refund, which has been processed. We’re glad we were able to resolve this directly with you.
Your comments regarding packaging and print quality have been noted and shared with our team for review, as we’re always working to improve both our products and delivery experience.
Thank you again for your feedback.
- DESENIO
Best ever …
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably priced , you can decide if you want the frames or without, price wise it's your choice 👍
20. Dezember 2025
Bewertung ohne vorherige Einladung
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