Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered 4 pieces of art and 4 frames without reading any reviews beforehand, so I was a little unsure what to expect. Everything arrived very quickly, was well packaged, and the quality was great. O... Mehr ansehen
Whilst they have a wide range of pictures to suit all tastes, the quality of the prints I got was disappointing. I wouldn’t shop here again. Delivery seemed slow by todays standards and the pictures w... Mehr ansehen
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Kontaktinformationen
3,7
Akzeptabel
2930 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Too many ad-ons
Easy to order but too many ad-ons of free vouchers
20. November 2025
Bewertung ohne vorherige Einladung
Love the web site
Love the web site ! Easy to use and lots to browse
Very helpful when you choose a poster to office all the extras, hassle free
18. November 2025
Bewertung ohne vorherige Einladung
website and service brilliant
easy to use great range
18. November 2025
Bewertung ohne vorherige Einladung
Awful checkout process
Awful checkout process, kept deleting my address fields, so many payment options not working, items going out of stock in my basket.
17. November 2025
Bewertung ohne vorherige Einladung
Framing service a real plus
Really happy with Desenio’s choice of prints, and especially their framing service which removes a real pain point of buying prints!
16. November 2025
Bewertung ohne vorherige Einladung
Website is not use friendly
Website is not use friendly. I was not able to pay using my Mastercard but only worked with Apple Pay.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Mohan,
Thank you for taking the time to leave us a review.
We’re sorry you had trouble using our website and appreciate you sharing your experience. We understand how frustrating it can be when a preferred payment method doesn’t work.
Thank you for letting us know—our team is looking into improving payment options to make the checkout process easier for everyone.
Best regards,
DESENIO
Great products easy purchase
Great products easy purchase
11. November 2025
Bewertung ohne vorherige Einladung
Over charged
Over charged. Website stated 20% off frames but was charged full price at the checkout.
9. November 2025
Bewertung ohne vorherige Einladung
When trying to have delivery to an EVRI
When trying to have delivery to an EVRI
delivery shop location the website does not work.
Customer service( chat to us option)
absolute rubbish
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Dee Cee,
Thank you for the feedback.
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating this can be.
If you have any further concerns or questions, please reach out to our Customer Service team — we're here to assist you.
/ DESENIO
All as it should be using Web site &…
All as it should be using Web site & placing an order.
8. November 2025
Bewertung ohne vorherige Einladung
I do not recommend Desensio
I do not recommend Desensio.
The paper used for the prints is poor quality and not sturdy at all meaning that ripples in the paper can be seen across the print when framed.
The frames are extremely bad quality and definitely not worth the price.
However, when I did contact Desensio they were very quick to offer a replacement or a refund so I am satisfied with the end result.
In my view, don’t waste your time - the quality is very poor and delivery is slow.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Dear Customer,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
DESENIO
Do not order if based in UK
Do not order if based in UK
Order tracking and delays were a joke and customer service response time was a joke.
EDIT: How do I contact you? I have been in constant communication and nobody has helped make it right?
EDIT 6th Nov: Somebody has got to me with the same info. I had an order confirmation stating my order would be delivered between 3rd and 6th Nov but Desenio changed the parameters and are still charging £5.95 delivery charge. Desenio now saying they might not deliver until 11th Nov.
Some other sites I have used that I can recommend over Desenio and delivery quickly with proper tracking include: PTSR Studio, GoodMood Prints and Abstract House
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Charlie,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to assist you further and resolve any issues you’ve encountered. Please contact us again, and we’ll be happy to help.
Thank you for giving us the opportunity to make this right.
DESENIO Team
EDIT: Hi Charlie,
We have just gotten back to you by email again, and are happy to assist you further through our customer service team.
Best regards,
DESENIO Team
Costs almost £10 to return anything
We tried to return a frame which cost £11.95 and they told us it would cost almost £10 to return it. When I questioned why, they said it was administrative costs. I don’t know any other company that does this. I’m now left with a frame I don’t need as it doesn’t make sense to return for a refund of £1.95. Very disappointing and poor customer service.
2. November 2025
Bewertung ohne vorherige Einladung
They hide real reviews
They hide real reviews. Beware of them. Prints have massive white borders which is very aesthetically unpleasing. Would not recommend. No value for money.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Areeba,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that you’re disappointed with your prints and that the white borders didn’t meet your expectations.
Some of our posters are designed with a white border that is both shown in the product images and mentioned in the product description on our website. The border is included in the overall dimensions to help frame and highlight the artwork once displayed.
If you’d like, please feel free to reach out to our customer service team so we can review your order together and assist you further.
Wishing you a lovely day,
DESENIO
Really good website user experience
Really good website user experience, and great products
27. Oktober 2025
Bewertung ohne vorherige Einladung
Beautifully designed website
Beautifully designed website.
Loved all the designs, a little bit price,y but does occasionally do amazing deals, and I got such a good price for 4 prints really can't complain. I hope the rest of my experience is as seamless as the website experience.
26. Oktober 2025
Bewertung ohne vorherige Einladung
Easy website with huge choice of prints…
Easy website with huge choice of prints and frames.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi,
We wanted to take a moment to sincerely thank you for your recent feedback.
Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.
Once again, thank you for your time and insight — we truly appreciate it!
Excellent company
Excellent company
Our order came soooo quickly and so well packaged
We are delighted!
22. Oktober 2025
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.