Direct Sports Bewertungen 1 114

I ordered footwear online via the website & the process was very straight forward. Item was delivered promptly & I am delighted with my purchase. I would use this company again.

Helpful staff, easy to use website. Good selection

AVOID, AVOID, AVOID Direct Sports!

I ordered a £140 badminton racket from Direct Sport and it arrived in an extremely damaged box; ripped, crushed, and banana-shaped. The ‘free gift’ grip was missing, and the whole thing looked like it had been through a war zone.

When I contacted Direct Sport, I was told to return the racket for an “assessment”, which was frustrating enough. I also noticed the racket sleeve was missing, and when I queried it, I was told it wasn’t part of the order. However, there was no option to add it on their website in the first place!

I made it clear I didn’t want an assessment, I wanted a refund. So, I returned the racket. Weeks went by with no communication whatsoever. I had to chase them for updates, and when the refund finally came through, it was £20 short.

They had the cheek to charge me for the “free restring” that came with the racket! I queried this with customer service, but it was clear that empathy and professionalism are not her strengths. The whole experience was shocking and deeply inconvenient.

In contrast, I ordered the exact same racket from Central Sports, and the difference was night and day. Their packaging was ten times better, and the service was excellent. I’m already planning to order my second racket from them.

Lesson learned: I will never, ever buy from Direct Sport or Direct Badminton again. Poor packaging, missing items, awful communication, and a total lack of care. AVOID

You weren't allowed to try the shoe for fit and comfort on the court ... With a slight of dirt on the sole it was rejected for refund.

I did buy a wide shoe to try the fit which is too big and it's of no use.

placed order Monday morning, paid extra next day delivery - rang Wednesday as not arrived told it might take 7 days! arrived Thursday. emailed and asked for a full postage refund or a returns label as I needed them for Wednesday and didn't arrive in time. Didn't reply to the email when I rang they offered me £1 refund or charge me £3.99 for a returns label!

I ordered a few things and not all of them fit. I send back the stuff to swop and got the new sized ones a week later.

Goods yet to arrive. Not happy with royal mail.

Took exactly a week for the item to arrive. I bought some shuttlecocks and some of the feathers were unfortunately already a bit damaged (nothing major).

A fast delivery of quality shuttlecocks at a good price

Excellent shoes. Comfortable, durable and flexibility.

Good price. Really prompt delivery. Very pleased all round. Will use again.

Love this racket.

Simply Excellent service.

Next day delivery on the racket which was great, and the price was competitive. However the string tension on the racket was laughable, very poor. I had to replace them same day it was received as it was unusable. Customer Services not interested.

Excellent service, quick delivery, competitive price

prompt delivery, good prices

Fantastically fast dispatch, will use again

I'm ordering from them for quite while. Never had issue so far. Fast delivery and wide selection of products. I even recommended website few times already

Ordered the item on the second of October and I was surprised it arrived in less than 24hrs. I bought the Astrox 99 Pro Cherry Sunburst colorway with Exbolt 68 Black Strings strung at 28lbs. The racket is great but was disappointed with the strings. I usually play with a BG80 strings and thought I'd try the Exbolt 68 but it didn't last an hour of play in its first outing. Caught it on video and it was a smash that broke it but I thought Exbolt should be durable enough for smashes.