I had an excellent experience ordering an outfit for myself and my daughters. Living so far away, Payal was able to offer a video appointment and showed me outfit within my price range. I selected my... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Been trying to get hold of anyone at Diya to get my refund issues for products that have been sent back. No response from anyone. There is no way to contact them via phone either. Have followed the re... Mehr ansehen
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Mehr ansehen
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I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Kontaktinformationen
Vereinigtes Königreich
- help@diyaonline.com
- diyaonline.com
4,0
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1222 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
I needed an outfit as soon as possible
I needed an outfit as soon as possible, my product came quickly, it was good quality, and good value for money.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Nita,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Fast to ship and great quality
Fast to ship and deliver, gorgeous range of items - I absolutely love the quality of the sets I ordered. Sizing is clear too. Think I will be buying future sets from this company.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Kiri,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Bought 2 x jhumkas i urgently needed…
Bought 2 x jhumkas i urgently needed the same week, ordered with next day delivery and it came just as expected, brilliant quality and great service, will deffo be ordering again and recommending to friends/family 10/10 experience
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Mahsa,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
The outfits I ordered came so quick on…
The outfits I ordered came so quick on standard delivery and are perfect
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Rahana,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
It was very easy to purchase online…
It was very easy to purchase online also the actual product is beautiful in real life and super fast delivery I would definitely recommend diya online.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Subna,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Great experience for a 1st time…
Great experience for a 1st time customer. Highly recommend!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Manpreet,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
I really like there service and i order…
I really like there service and i order every week from them
They have good stuff
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Naeela was amazing in the service
Naeela was amazing in the service! Always come back to Diyas
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Neutral experience overall
Neutral review as Diya’a customer service is good so far in my dealings with them, but they need to improve their return procedure.
In my most recent order one of items was out of stock and they contacted me promptly. All sorted quickly and easily.
After a long time I placed an order with Diya last year and the experience wasn’t great. I ordered multiple sizes in some clothing and as it had been years since I had last ordered things were different (I tried on the size M from years ago and it fit so I ordered the same size but this time it didn’t fit). When I went to return the products that were no good to me, I could see the returns policy advised tracked returns. There is no returns portal (despite the invoice alluding to this) so Diya doesn’t know what you are returning until they receive the parcel. When I went to the post office and enquired the returns options standard delivery was NOT tracked - the tracked option was THREE times more expensive. I felt pressured into choosing that option by Diya as there was no return portal system so they didn’t even know what o was sending back - I only had the tracking info as my proof. Even the cashier at the post office was shocked I paid that much for a return as “everyone uses the standard option”. I hadn’t ordered from Diya in such a while I was apprehensive that the customer service would be poor if something went wrong. I believe going forward a returns portal works for both the company and the customer as there is reassurance a return has been requested, is on its way, and is for the specified items.
This has put me off ordering clothing unless I am pretty much certain it will fit. Let’s see in future if this changes...
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Dear Sam,
Thank you for sharing your feedback. We’re pleased to share that your recent order was handled smoothly and that your refund was processed swiftly.
While our current return system ensures reliability through tracked shipping, we understand the importance of clarity and ease. Our team is always here to guide you through the process and ensure everything goes smoothly.
We appreciate your continued support and look forward to serving you again soon.
Kind Regards,
Team Diya.
Absolutely appalling customer service
Absolutely appalling customer service! They do not respond at all. I am still awaiting a response since 2 weeks regarding a return and a refund. Glad I paid with PayPal so hopefully will sort out my refund. AVOID at all costs
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
As checked, the refund had been processed and was already issued on 11 June, 2025. However, the refund hasn't gone through since the dispute was opened by yourself through PayPal.
Hence, we're having to look into the dispute and respond accordingly as per PayPal procedures.
As per the return policy, return and refund may take up to 14 days from the day of receiving the package at the warehouse.
You're requested to allow us that timeline.
Kind Regards,
Team Diya.
Awful
Awful, sent item back 2 weeks ago and I've heard absolutely nothing about a refund despite sending numerous emails. Order 4646 I am still waiting!
Seeing as i can not reply direct, please do not lie! You did not email me at all! Email me again and I will respond you did not send me anything
Avoid this place! Absolute nightmare
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
We're sorry to hear you had an issue with Diya.
As checked, your last email was on 22 May, 2025, to which our team responded and informed you about the refund processing period and tracking service.
We request you to revert on that email and let us know the tracking ID of your return so we can check further.
Kind Regards,
Team Diya.
Quality of clothes was good
Quality of clothes was good. Had many compliments.
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
It’s good quality long lasting fabrics…
It’s good quality long lasting fabrics that get to my house on time I have no complaints
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Surya,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya
Excellent experience love the dress
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Owais,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
I have contacted them for weeks and…
I have contacted them for weeks and They still haven't got back to me or given my refund!
I returned 5 not 4. So where's the rest of my refund?you said you'd check the return paperwork and get back to me, you haven't. I sent back 5.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
As checked in your order (ref: 2568), 4 of the 5 ordered items were returned.
We can see in our system that a full refund for these items was recorded.
Can you please check your bank statement and confirm.
Kind Regards,
Team Diya.
Satisfied once again Diya
Great purchase from Diya - very well crafted, neat finish, expressly delivered as expected - will be back once again!
12. April 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Mrs. Hirani,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Beautiful cotton A line dress and…
Beautiful cotton A line dress and trousers. Delivered in perfect condition.
Medium size in this style was roomy and I would say I'm usually a Large
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Sarah,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Gorgeous gharara
Gorgeous gharara, delivered promptly and reasonably priced. Thank you Diya Online!
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Meena,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Excellent quality and prompt delivery.
Excellent quality and prompt delivery.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Frances,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Excellent quality and fast delivery
Excellent quality and fast delivery! Diya is affordable but doesn't lack quality! Love it
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Simi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
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