Been trying to get hold of anyone at Diya to get my refund issues for products that have been sent back. No response from anyone. There is no way to contact them via phone either. Have followed the re... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had an excellent experience ordering an outfit for myself and my daughters. Living so far away, Payal was able to offer a video appointment and showed me outfit within my price range. I selected my... Mehr ansehen
Unternehmen hat geantwortet
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Mehr ansehen
Unternehmen hat geantwortet
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Kontaktinformationen
Vereinigtes Königreich
- help@diyaonline.com
- diyaonline.com
4,0
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1223 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was very happy with my purchase
I was very happy with my purchase from diya the quality of the Suit was really good and the suit fitted perfectly and the delivery was fast too
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Sumaiyah,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
My only regret is not ordering before
First time I've used the site after being skeptical and wow! I ordered a few pieces to get an idea on sizing.
The pieces I ordered are great value for money and easy to wear. I'm already eyeing up my next purchases, just need somewhere to wear all the beautiful outfits now!
24. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Anon,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
the item was very good quality and…
the item was very good quality and delivery was fast and on time
17. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Satveer,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Fast delivery and great quality…
Fast delivery and great quality clothing!
16. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Shaz,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
The lengha was exactly as the picture
The lengha was exactly as the picture. Beautiful blue regal colour and light material with stunning detail and was so comfortable to wear
12. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Seema,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Delivery time was very quick and the…
Delivery time was very quick and the clothes are great!
22. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Aasha,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Purchased an item and the wrong colour…
Purchased an item and the wrong colour was sent. Seller responded and agreed to send the correct item. One week later no correspondence and no item despite several emails.
How can any customer be happy with service like this?
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
We sincerely apologize for the inconvenience caused by the wrong item delivery. Our team is actively addressing the issue to ensure it doesn't happen again. Regarding the delay in our response, we deeply regret any inconvenience caused and are committed to improving our communication efficiency to better serve you in the future. Please reach out to us directly so we can rectify the situation promptly.
Kind Regards,
Team Diya.
Good quality and fast delivery
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi PK,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
A deserved five stars
A deserved five stars from me.
Just brought five jackets from Diya Online and i will say that i am extremely happy with every one of them.
Each jacket was excellently well made. The materials used are of a very high standard.
The cut and sewing was very well done. In fact there wasn’t a single thread out of place for all five jackets.
Also, the items were very well packaged and delivery was extremely fast.
Totally happy with all of my purchases and will definitely come back for more.
In fact i have my eye on a pair of shoes now and fully expecting the same level of quality.
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Brian,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
5 stars always for me!
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit!
Always buy my suits from diya cos i trust them for style, quality,fit,perfect packaging & excellent customer service.I have bought loads in recent months & never had to return anything.
Ready to buy again.Already have my eye on something! Definitely recommend Diya to everyone!
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Riz,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
First order and the description matched…
First order and the description matched the picture. Beautiful materials and suits for my daughter and I. Moving forward, I will be shopping here as it’s very convenient too! Thank you ♥️
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Priya,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Haven't even bothered to reply after…
Haven't even bothered to reply after over 2 weeks of waiting!! I never got my parcel and the reply I got on here was someone is dealing with the case as we speak!!! Absolutely unacceptable!!! I have sent over 4 email replies for an update but still waiting! Had to still make payments on clearpay so that it doesn't affect my credit history!! Very disappointed!!!
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this has caused. Rest assured, we are actively working to expedite the refund process and ensure a swift resolution for you.
Kind Regards,
Team Diya.
Awful when it comes to refunds.
I ordered from this site as they seemed reliable. I received my item which was beautiful, but unfortunately it didn't fit. I returned it a few days after I received it.
Luckily I used tracked delivery for my return (sent on 9th April), which showed the item was signed for and received by Diya the next day (10th April).
I emailed a week or so after I sent my return off, to which they replied saying allow upto 14 days. Which is fair enough. It's not been 15 days, I've emailed the company without a reply. Wondering how to report them, as I didn't receive any correspondence when they received my return, so wondering what's happened as they can't claim they didn't receive it. Would give 0 starts if I could.
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Lisa,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this has caused. Rest assured, we are actively working to expedite the refund process and ensure a swift resolution for you.
Kind Regards,
Team Diya.
Nazia was absolutely brilliant helping…
Nazia was absolutely brilliant helping choose the perfect outfit. Very helpful and knowledgeable
24. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Kam,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Ordered 3 outfits and so glad I did
Ordered 3 outfits and so glad I did. Sizing was perfect and outfits are lovely. Material used is slightly on the weaker side but very good value for money. Delivery and packaging was great, I would definitely be ordering again.
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Deepti,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I always likes using diya online
I always likes using diya online. I like the fit and quality of their suits.
13. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Zameed,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Excellent as pictured
Excellent as pictured, quality jewellery.
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi JS,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Beautiful
Beautiful , the dress was really good quality and arrived just in time for Eid
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Aisha,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Would definitely order again
Lovely outfits and jewelry was of amazing quality. Shipping was very quick and the packaging was not damaged at all. I'm already looking for new outfits and accessoires.
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Shivani,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Customer Service
No reply to emails for days and hard to get any customer service help. After the review was written and Instagram messaging, was able to get some customer support but then it faded out again. In the end, the team came through and resolved my issue.
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von Diyaonline
Hi Jeffy,
We're sorry to hear you had a bad experience with us.
As we have checked, you're in an ongoing conversation with our team regarding your order being delivered to a different address by our delivery partner.
We assure you that your case is under investigation and our team is working on resolving the issue as we speak.
Kind Regards,
Team Diya.
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