I couldn't get the advertised deal when I was checking out to pay so I contacted Dr. Brandt customer service. I was a bit annoyed because you can't ask a question in the chat - you have to leave your... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I need to give a huge thank you to the Dr. Bandt research team, who has created such an amazing skincare line of products that provide serious results. After researching the other... Mehr ansehen
I am new to exploring Dr Brandt products so I had questions, they have answers. Actual human beings being understanding and working with their clients/customers! In today's world,I found this rare and... Mehr ansehen
This product line changed my life my skin was absolutely awful and the Dr.brant skincare line did wonders for me after trying every skincare line this has been a 10 out of 10 I am truly thankful for f... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
THE MORE WE SHARE, THE BETTER WE CARE Ushering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
Kontaktinformationen
Cosmetic Dermatology, Inc. 10400 NW 21st. Street Suite 104, 33172, Miami, Vereinigte Staaten
- 800-234-1066
- customerservice@drbrandtskincare.com
- drbrandtskincare.com
4,5
Hervorragend
127 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service is super nice
Customer service is super nice! Product though isn’t worth the cost in my opinion. I purchased the travel size to try it out, I’m not convinced if I will buy again. I noticed a brightness the first time I used the no more baggage eye creme but not really a tightness. It did not do anything for my dark circles or puffiness though; my under eyes just simply looked brighter. The second and third time I used it, I did not notice anything. Odd, I know but that’s what happened. I even used more product the second time, so I am not sure if I am pleased yet or not. I will try it again and see. I do commend the level of customer service though in terms of replies to questions and advice.
25. August 2025
Bewertung ohne vorherige Einladung
Awful awful customer service
Awful awful customer service. Very clear they do not care about their client base particularly new customers. Over the last 2 weeks i have been struggling with a new order - on their site they had a promotion on where you get a free Quick Fix kit with orders over $65. Nowhere did it say it's for US orders only and when i first got in touch with an agent called Fernanda to question why i keep getting error messages she said it was a website glitch. She sent an email to offer a manual order but when i replied i got no further replies. I then tried the online chat option where im made to wait over 20 mins and still no answer; and then tried email again and no replies. Left comments under relevant post on instagram and my comments were deleted by them. No reply to insta messaging until after several days i received a message back stating someone will get in touch. I then after another couple of days received an email from a "Mercedes Checo" who sent a rather snooty message that the quick fix kit was a US promotion only but that they would add it to my order as a "gesture of goodwill" - like as though it's my fault their previous agent didn't clarify it in first place. I was told to reply to her email with order details - which i did on 31st July and never got a reply back (no surprise!) Sent chaser emails but nothing. And the worst thing is that the 30% discount code they had going also expired. DO NOT BOTHER WITH THIS COMPANY!!!
Unfortunately i had already promised my mum that i was going to order 2 items from them before all this fiasco occured so i had no choice to order these to fulfill that promise as she was looking forward to them. Found a 20% code online so i managed to save something.
But after this i will never ever order from this company again. Absolutely disgusting customer service. No excuse with how they behaved.
25. Juli 2025
Bewertung ohne vorherige Einladung
Great products and really impressive…
Great products and really impressive customer care!
I started with a Discovery Kit (& appreciate being able to try products before I commit to a full size). The Pore Refiner Primer is amazing, my new fave product, totally blurs and reduces look of pores. At first I was disappointed in No More Baggage eye cream but their very helpful and thorough customer service team gave me tips on how to use (& verified that the batch was ok). Turns out I was applying wrong and once I followed instructions it also lives up to its promise!
I’m definitely buying full sizes now. I am so impressed with a company whose products work as described AND who clearly cares about their customers!
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you enjoyed our Discovery Kit and that the Pore Refiner Primer has become your new favorite — it truly is a gem! 💎
We’re also so glad our customer care team could help you get the best results from No More Baggage and that it’s now delivering on its promise. Sometimes just a little tweak in application can make all the difference, and we’re always here to support you every step of the way. 💕
Your kind words mean the world to us, and we can’t wait to continue being part of your skincare routine. Thank you for trusting us — and happy pampering!
The Dr. Brandt Skincare Team
I haven't even received it yet and they…
I haven't even received it yet and they have already lost me. I am sick to death of companies that make promises and then don't follow through. They SAY they ship in 1-2 days. It has been 3 days and it has not even shipped yet. Seriously. You get the order...how hard is it to ship right after you receive it?
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Hi,
We’re truly sorry to hear about your experience — this is certainly not the impression we want you to have of us. We understand how frustrating delays can be, especially when expectations aren’t met, and we sincerely apologize for the inconvenience.
Please know that we’ll be reaching out to you via email shortly to review your case in detail and provide any assistance you may need. Your satisfaction is very important to us, and we're committed to making things right.
Thank you for your patience, and we look forward to resolving this promptly.
Warm regards,
Dr. Brandt Customer Care Team
The primer works amazingly
The primer works amazingly, smoothing out my pores making make-up application a breeze!
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your kind words! We're thrilled to hear that the primer is working so well for you and making your makeup routine easier. 💖 Smooth, flawless skin is always the goal — and we're so glad it's delivering! ✨ Let us know if you ever need help finding the perfect products to pair with it. 😊
Warm regards,
Dr. Brandt Customer Care Team
A Company that cares.
My experience with Dr. Brandt Skincare was terrific. Not only did they tell me that they will send me the right product that I ordered but that I could keep the one that they sent to me by mistake. Their response to the matter was quick. I appreciate a company that cares for their customer.
I am new to Dr. Brandt Skincare as I just started using their Glow Overnight Retinol Oil which I like very well.
I plan on continuing with this company since they show the responsibility to their customers.
I will let my friends know of my experience with the company.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your kind words and for sharing your experience with us! 💙 We're thrilled to hear that you're enjoying the Glow Overnight Retinol Oil and that our team was able to resolve the issue promptly and to your satisfaction.
At Dr. Brandt Skincare, we truly care about our customers, and it means the world to know that our efforts made a difference. We're honored to have you as part of our community and look forward to being a part of your skincare journey.
Thank you again for your support — and for spreading the word to your friends! 💫
Warmest regards,
The Dr. Brandt Skincare Team
Great Products AND Service
Not only are the products great, but the customer service is exceptional! I have been using Pores No More primer for many years. For me, it’s my primer and foundation. I have not found anything else that works as well. I never leave home without wearing it. Love the rewards program and the customer service!
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your amazing feedback! 💙 We’re beyond happy to hear that Pores No More Primer has been your go-to for years — it truly is a game changer! Knowing it's become a daily essential for you means the world to us. We're also thrilled you're enjoying the rewards program and that our customer service has left a great impression. We’re always here for you! 🙌✨
With gratitude,
The Dr. Brandt Skincare Team
Great customer service
Great customer service. I received a damaged item and they replied quickly, sending out a new one.
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your kind words! 💙 We’re so sorry again about the damaged item, but we’re thrilled we could make things right quickly for you. Your satisfaction means everything to us, and we're always here to help whenever you need. We truly appreciate your support! 🙌
Warmly,
The Dr. Brandt Skincare Team
Highly recommend
Wonderful customer service & product assistance. Highly recommend
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your kind words! 💛 We're absolutely thrilled to hear that you had a great experience with our customer service and product assistance. It means the world to us that you'd recommend us — we’re always here to help and make sure you feel supported every step of the way! 😊✨
Thanks again for being part of our community! 💫
Super Support
Customer service for Dr. B was fantastic! Unfortunately I had a problem with my package. I contacted customer service and the team responded promptly and my issue was resolved in no time. I totally appreciate great customer service and a company that stands behind their products and how the products get to their customers.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your thoughtful feedback! 💙 We're truly sorry to hear there was an issue with your package, but we’re so glad our team was able to assist you quickly and make things right. Your appreciation means the world to us — we always strive to provide the kind of support our amazing customers deserve, and it’s wonderful to know that came through. Thanks for trusting us and for being part of the Dr. Brandt family! 💫
Great Customer Service Experience
I had an issue with my order. I reached out to customer service. Diana was very prompt in responding back to me. The issue was resolved. Thank you Diana for the excellent customer service experience!
I love the Pore Refiner Primer! It is the only Primer I will use. I hope they will continue to produce this product!
Great product and great Customer Service!
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your wonderful message! 💛 We're thrilled to hear that Diana was able to assist you promptly and that your issue was resolved smoothly — we’ll be sure to pass along your kind words to her! 😊
We're also so happy to hear how much you love the Pore Refiner Primer — it’s truly a fan favorite, and we're so grateful for your continued trust in it. Your support means the world to us, and we're honored to have you as part of our community. 💫
Thanks again for sharing your experience!
Quick response times and wonderful…
Quick response times and wonderful customer service experience!
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your kind words! 💛 We're thrilled to hear that you had a great experience with our customer service and that our response time met your expectations. We're always here for you and truly appreciate your support! 😊
Outstanding customer service!
Not only do I love their eye products, especially their no more baggage eye gel, but their customer service is outstanding. I had a problem with one of the products I received, and they offered to send me a new one. Customer Service of this level is hard to find nowadays. Special kudos to Diana from the Customer Service team.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for your kind words! 💙 We’re thrilled to hear that you’re loving our eye products—especially our No More Baggage Eye Gel! It’s one of our favorites too.
We’re also incredibly proud of our Customer Service team, and we’re so happy Diana was able to assist you and leave a great impression. We'll be sure to pass along your special kudos to her!
Thanks again for being a part of the Dr. Brandt family. We’re always here if you need anything! 💫
— The Dr. Brandt Skincare Team
I absolutely love Dr. B
I absolutely love Dr. B’s products! I have extremely sensitive skin the face serum works wonderfully on my skin. I love the products the best for my skin. Great results!
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Hi there! 💖
Thank you so much for your amazing review — we’re beyond happy to hear how much you absolutely love Dr. B’s products! ✨ Knowing that the face serum works beautifully even on your extremely sensitive skin means the world to us. Our goal is always to deliver gentle, effective skincare with real results — and we're so thrilled it's doing just that for you! 🙌
We truly appreciate you being a part of the Dr. Brandt family 💙
#SensitiveSkinSafe #SkincareThatWorks #DrBrandtGlow #FaceSerumLove #HappySkin
🧴🌸💧😊🌟
Warmly,
Dr. Brandt.
My Dr. Is better than yours!
What an incredible product. I've been using no more bags for a year now. It truly does what it says. I'm 70 years old but because of this product no one believes that I am. Customer Service is excellent. I was out of the country and did not receive my order. I contacted customer service and I had a replacement in a few days. This company really cares about providing great products and excellent customer service.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Hi there! 💙
Thank you so much for your glowing review — we’re beyond thrilled to hear how much you’re loving No More Baggage! 🌟 Knowing it’s helped you look and feel your best (and taken years off 😉) absolutely makes our day. At 70 and fabulous, you’re the perfect example of what confidence in skincare can do! 🙌
We're also so happy our Customer Service team could quickly resolve the shipping issue while you were out of the country — we’re always here to help, wherever you are! 💌
Thanks again for your kind words and for being part of the Dr. Brandt family 💖
#NoMoreBaggage #AgelessBeauty #SkincareThatWorks #CustomerLove #DrBrandtGlow
🧳✨👁️🌍💕
Warmly,
Dr. Brandt
I have not received a response from customer service…
I have not received a response from customer service. I sent two emails, they say 24-48 hours to reply. No response still. Sent Two auto assist messages - no reply and live message that say 9 minutes to answer and still no response after 60 minutes……
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Dear Yolanda,
Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We truly appreciate your patience as we looked into this for you.
Unfortunately, because your order was already dispatched internationally, we were unable to modify the shipping address—even after attempting to coordinate with our international carrier. We completely understand how important this delivery was as a birthday gift for your friend, and we’re so sorry we couldn’t fulfill your request in time.
To make this right, we’ve processed a full refund for your order, which should reflect in your original payment method within 7–10 business days. Additionally, as a gesture of our apology, we’d love to offer you a 30% discount on your next purchase with the code STEWART30, so you can reorder the gift and have it shipped directly to your friend’s address in Surrey if you’d like.
We know this isn’t the resolution you hoped for, and we’re truly sorry for any disappointment caused. If there’s anything else we can do to assist—whether it’s helping with the reorder or answering any questions—please don’t hesitate to let us know.
Your satisfaction means everything to us.
Exceptional Customer Service and Quality Vegan Skincare
I decided to give Dr. Brandt Skincare a try, even though I wasn’t very familiar with the brand. When my order didn’t arrive as expected, I reached out to their customer service—not really sure what to expect. To my surprise, they responded quickly, kindly, and with total professionalism. They even sent out a replacement order right away. Their outstanding customer service really left a positive impression on me. On top of that, I love that they offer vegan skincare options. Overall, a great first experience with the brand!
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Thank you so much for giving us a chance—we’re absolutely thrilled to hear that your first experience with Dr. Brandt Skincare was such a positive one! 💙
Our team always aims to deliver not only effective products but also thoughtful, reliable support, and we're so happy we could turn things around quickly for you.
We're also glad you appreciate our vegan skincare options—it's something we're proud to offer as part of our commitment to mindful beauty.
Thanks again for your kind words, and welcome to the Dr. Brandt family! 🌟
— The Dr. Brandt Skincare Team
Phenomenal Customer Service
I ordered a few items from Dr. Brandt Skincare and one item came open and had damaged the packaging. I wrote in to Customer Service asking what I should do, and less than 24 hours later, they responded, apologized for the inconvenience and instantly shipped me a new item! How amazing is the Customer Service! Five stars all the way!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Hi there! 💙
Wow — thank you so much for your kind words and for taking the time to share your experience! We're so sorry again about the issue with your order, but we’re so glad our Customer Service team was able to turn things around quickly and make it right for you. 💌✨
Your trust means everything to us, and we’re truly honored to have you in the Dr. Brandt family. Thank you for the five stars — we’re sending that love right back to you! ⭐️⭐️⭐️⭐️⭐️
#CustomerLove #FiveStarService #SkincareWithCare #DrBrandtExperience #WeGotYou
📦💫🙌🧴❤️
Warmly,
Dr Brandt.
The ordering process was smooth and the…
The ordering process was smooth and the client service soooo reactive, helpful and soooo nice! What a wonderful brand !
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Hi there! 💖
Thank you so much for the lovely review — we’re absolutely thrilled to hear your ordering process was smooth and that our Client Service team made a great impression! 😊✨
We’re so grateful for your kind words and so happy you’re enjoying your experience with Dr. Brandt. We’re here anytime you need us and can’t wait to keep your skincare routine glowing! 🌟
#WonderfulExperience #CustomerCare #SkincareLove #DrBrandtGlow #HappyClient
🛍️💗🙌🌸🧴
Warmly,
Dr. Brandt.
Unfortunately I had a very negative…
Unfortunately I had a very negative experience which in my opinion is inexcusable, hence the 1 star.. My partner ordered the Black Friday bundle offer for me which included several full sizes like day and night face creams, serums, eye creams etc. The products arrived in very worn and aged packaging - to the extent I’ve never seen before and I have been ordering skincare online for over 10 years. When I opened one of the eye creams, it had a dried up yellow residue around the bottom of the lid indicating that it had been opened before. It also had an unpleasant off smell. Another face cream too had an off smell of an old product. One of the serums boasts therapeutic benefits due to its scent and yet it was completely scentless and oddly clumpy and grainy. Generally on receiving the package I was absolutely shocked at the state of the products sent to me - however as I was unpacking them in front of my partner who gifted them to me I decided to try and use them. Additionally as I do not like waste I have actually tried to use up the products over the last few months however it has every time been an unpleasant experience due to the off smell, one product giving my skin an odd burning sensation and I have to say I feel after a few months of this routine my skin has been dry and I have noticed more wrinkles. The last few weeks I stopped using it and replaced it with other reliable products and my skin has returned to the smoothness from months ago.. Taking all this into consideration I would absolutely not recommend these products to anyone.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dr. Brandt Skincare
Hello Kasia,
We’re truly sorry to hear about your experience and want to thank you for taking the time to share your feedback with us. At Dr. Brandt Skincare, our customers' satisfaction and trust are incredibly important, and we take your concerns very seriously.
We would like to reassure you that we never ship expired products under any circumstances. All of our items undergo strict quality control procedures, and we only produce in small batches to ensure the highest standards of freshness and efficacy.
That said, we completely understand your frustration, and we regret that you didn’t feel fully supported in this instance. For future orders, we kindly recommend contacting us as soon as you notice any irregularity, rather than waiting several months, so we can offer timely assistance and investigate thoroughly.
Although your purchase from November is now outside our standard guarantee period, we would still love the opportunity to make things right. As a gesture of goodwill, we warmly invite you to contact our team directly at customerservice@drbrandtskincare.com with your order number. We’ll be more than happy to explore a solution with you, because your satisfaction is our top priority — and we stand behind the quality and effectiveness of every product we create.
Thank you again for your feedback, and we truly hope to have the opportunity to restore your trust.
Warmest regards,
The Dr. Brandt Customer Care Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.