Shannon was awesome! Although the photo process was a huge pain, she was patient and understanding. She explained everything in terms I could understand, answered my questions before I asked them an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent Destinee was great and did exactly what she said she would do and make sure I was taken care of and all of my questions were answered. Smoothest car buying process I have ever been through... Mehr ansehen
I was reticent to purchase a car online initially, having only gone the more traditional dealer route in the past. But after my first phone call with Jaz who walked me through how the process works, I... Mehr ansehen
Unternehmen hat geantwortet
Jaz was SO helpful! We have never dealt with Driveway before and she explained EVERYTHING. She even answered questions that I didn't know I had. She made the process to finance with our OWN bank so ea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Kontaktinformationen
150 N Bartlett St, 97501, Medford, Vereinigte Staaten
- (888) 378-3929
- support@driveway.com
- driveway.com
4,2
Gut
4722 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Submitted a vehicle in for a sale
Overall it was good. Trying to get a hold of the driver for the actual pickup was frustrating.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello,
Having the vehicle’s value reduced because of a scratch, completing the repair, and then learning it was no longer eligible for purchase was understandably disappointing.
Appraisal decisions can change when a vehicle is resubmitted and reviewed, but the reasoning behind those changes should be communicated clearly. We recognize why the different outcomes left you questioning the process.
Your feedback will be shared with the appropriate team, and a Customer Care agent will be reaching out to you directly.
I’ve had a wonderful experience with…
I’ve had a wonderful experience with driveway, that’s mostly because of JAZ!!!
Jaz has been more than helpful: staying patient with me, walking me through the steps, and getting me approved & through even faster. Definitely recommending driveway to my friends 10/10!!!!!
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
What a wonderful first impression of Driveway! Thank you very much, Perry, for sharing this feedback.
We're proud to hear that Jaz’s patience, guidance, and dedication helped make the process faster, easier, and more enjoyable. Taking the time to walk you through each step and help you secure an approval is exactly the kind of customer care we strive to provide. We’ll be sure to share your fantastic 10 out of 10 recognition with Jaz.
Thank you for choosing Driveway and recommending us to your friends. Enjoy your new Camaro, and please think of us again when it's time for your next vehicle!
Jaz has amazing customer service!!
WOW, I'm not sure where to begin but I can tell you that the customer service agent JAZ who dealt with me did an extremely good job!! Jaz made the whole process so easy and hassle-free. I couldn't believe she stayed almost 2 hrs LATE just to help me with the documents and paperwork they needed. Her kind voice made me feel comfortable. We need more people in customer service like JAZ she really put me first and made the process so easy. I know I asked a lot of questions and she took the time to explain in detail what happens. Thanks Jaz for staying late and helping me get approved. 10/10 stars.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Wow, 10 out of 10 stars is an incredible compliment! It's wonderful to learn that Jaz went above and beyond to make your GMC Sierra purchase easy, comfortable, and hassle-free.
Taking extra time to help with your documents, answer every question in detail, and guide you through the approval process shows how committed Jaz is to putting customers first. We’ll be sure to share your wonderful recognition with her.
Thank you for choosing Driveway, and congratulations on your truck! Our best to you ahead, and we hope that you'll consider working with us again in the future.
MJ is so wonderful
MJ is so wonderful. experience 10/10 love my car
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
It's great to hear you're enjoying your new Mercedes, Nana, and we thank you for allowing Driveway the opportunity to deliver it to you. MJ will be proud to learn of your wonderful compliment, and we all hope to work with you again sometime. Until then, here's to many exciting and safe travels ahead!
He was very fast and efficient
He was very fast and efficient. Thank again
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you, Ty Ng, for working with our Driveway team. It was our pleasure to provide you fast and efficient assistance, and we hope you'll choose to work with us again in the future.
Antwort von Driveway
Ashley, it's great to hear we hit our objective of offering a fast, easy way for people to sell their vehicle while working with you. Thank you very much for choosing Driveway and leaving us this thoughtful review. We hope to work with you again sometime!
Awesome service
Awesome service, if i can give more than 5 stars I will without a doubt
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We'll take the five, Amir, but we certainly appreciate the kind review and offer for more! Thank you for opting to sell your vehicle to Driveway.com and leaving us this great review. Our best to you moving forward, and we'll be ready with the same awesome service should you choose to work with us again down the road.
HORRIBLE EXPERIENCE
I purchased a 2024 Hyundai Tucson 3 weeks ago from Driveway.com I noticed a lot of air was coming in from my driver door and very loud. I was told by Cyndi to take it to a shop and find out what's wrong and get an estimate and send to her so they could approve it and move forward with fixing my truck.
I took it to a Hyundai dealership where I live and they had to disassemble my door and driver side mirror. Once they took the door and mirror apart they seen the driver side was involved in an accident and whoever tried to fix the damage it was all jacked up! My weather strips are tore up what's left of them. The driver side mirror is not mounted properly and the inside of the driver side mirror is missing an entire mount on the inside Parts of the inner door frame is missing paint and the door frame has dents in it.
The Hyundai dealership referred me to a body shop because they couldn't fix it.
I took my truck to the body shop Hyundai referred me to. The driver door has to be replaced, the fender and new door will have to be painted! The dents has got to be pulled out, driver mirror has to be replaced. New weather strips has to be put in!! I sent all this to Cyndi and the pictures the dealership sent me and she said because it wasn't on Car Fax they are not going to cover anything!! I am looking at $7,000 worth of damages that I have to pay out of my pocket!! Angry isn't even the correct word to use right now!! This company is complete garbage!! I absolutely wouldn't recommend them to my worst enemy!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Rhonda.
We understand how upsetting it can be to discover vehicle condition issues shortly after purchase, especially after following the requested steps to have the vehicle inspected and obtain repair estimates.
Vehicle condition concerns can require a detailed review of inspection records, available history, photographs, and supporting documentation. It’s clear the outcome communicated so far has not met your expectations, and we recognize how overwhelming the estimated repair costs have made this situation.
This is not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to review your concerns and discuss the matter personally.
Very friendly
Very friendly, quick to respond, and explained the process very well.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
It was our pleasure, Andrew, to deliver you informative, friendly and efficient assistance. Thank you for the great feedback and trust in Driveway.com with your time and business. We hope to be of service to you again sometime.
Great service
Great service, Shannon made the transaction easy
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you, Matt, for choosing to sell us your vehicle. We're always striving to provide our clients great service and Shannon will be happy to hear the guidance you received kept your experience seamless.
Our best to you ahead, and be sure to let us know if our Driveway team can serve you again down the road.
Shannon made this whole experience…
Shannon made this whole experience phenomenal she provided perfect service and was able to answer and guide me through the entire experience!
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you, Cameron, for opting to sell us your vehicle. It sounds like Shannon truly made a meaningful difference by providing exceptional service and dependable guidance throughout your experience. Having someone available to answer questions and explain each step can make the entire process feel much easier. It’s wonderful to know she helped make your experience such a phenomenal one.
We’ll be sure to share your kind words with Shannon. Thank you for choosing Driveway!
Straightforward experience
Straightforward experience
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you very much for opting to sell your vehicle to Driveway.com. It was our pleasure to help keep things efficient and easy for you, and we hope you'll choose to work with us again down the road.
I was looking for a new/used truck
I had been looking for a new truck and in the process of rebuilding my credit so, it was a little disheartening to see the trucks I liked just out of my price range. The list was long and the prices were high! Not a great combo for me. Anyway, I came across Driveway.com when searching through Edmonds and inquired about GMC Sierra I liked. It was a Sunday and I wasn’t expecting anything until at least Monday. About 20 minutes later I received a text from Michaela. I explained my situation and she said that an agent would contact me shortly. I was like, on a Sunday? Ok, why not, the worse that happens is they say I don’t qualify. So, I get a call that I missed because I was cleaning at the time and then a text. It was the agent, Jaz. She was straight forward and verified the truck I was interested in. Immediately I thought to myself this is not going to work my credit is still building and I don’t have $1000 for a down payment. After her and I talked for a little bit she clarified a few things and said I would have to apply for a loan online. We could go from there. I applied and received an approval. It wasn’t was I was looking for, way out of the ballpark that I could afford. So, I texted Jaz back, pretty much telling her thank you but the loan was not what I was looking for. She immediately broke my sense of defeat by replying. “Let me take a look”. I was like ok, thinking let’s see where this is going to go. Next thing I know I was approved for a loan that I could afford and I didn’t have a ounce of worry that it was going to break the bank. Thank you Jaz for taking the extra initiative to help me seal the deal! I couldn’t have done it without you!
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Finding the right truck while rebuilding credit can feel discouraging, so it’s wonderful to hear Jaz helped turn that experience into such a positive one.
Her willingness to listen, review the options, and take the extra initiative made a real difference in helping you find a financing option that worked for your budget. That kind of dedication, patience, and follow-through is exactly the level of support Driveway strives to provide.
We’ll be sure to share your kind words with Jaz. Thank you for choosing Driveway, and congratulations, Sean, on your GMC Sierra!
Jaz exceptional work
Jaz was wonderful to work with. She was very responsive, helpful, and efficient through this process. She was quick to follow up, gathered the needed information, and sent the buyers orders within minutes. I also appreciated that she made sure I had support when she was going to be off work for a couple of days.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you, Amber, for your time, business and feedback.
It sounds like Jaz provided exceptional support throughout the process, and it’s wonderful to hear her responsiveness, efficiency, and follow-through stood out. Gathering the needed information quickly, sending buyer’s orders within minutes, and making sure you had support while she was away all show a strong commitment to keeping the experience smooth and well-coordinated.
We’ll be sure to share your kind words with Jaz, and we hope you have many exciting travels in your new ride!
Jaz was AMAZING!!!
Jaz was AMAZING!!!! She walked me through every step and made the process so easy. I was so stressed about this process and she made me comfortable, answered all my questions, and even helped when the payment was acting funny! She made this such a quick process!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
It's great to hear Jaz made a big difference in turning a stressful process into a smooth and comfortable experience for you, Jacquie. Walking you through each step, answering questions, helping with payment challenges, and keeping everything moving quickly all reflect the kind of support Driveway strives to provide.
We’ll be sure to share your kind words with Jaz. Thank you for choosing Driveway, and we hope you enjoy your new Nissan!
Listen to you and answer questions properly
Answered all my questions and concerns. Didn’t try to persuade me into buying/ selling
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Being heard and getting clear answers can make such a difference throughout the process, Cindy, so it’s wonderful to know that stood out in your experience.
Taking the time to answer questions properly, address concerns, and provide support without pressure is exactly the kind of customer care Driveway strives to provide.
Thank you for choosing us. We appreciate your feedback!
Great communication skill
Great communication skill, wonderful way to explain the process and make sure I do understand the steps
She reached out couple of times to make sure everything is good
Thank you shanoun
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Clear communication and helpful guidance can make the entire process feel much easier, Rasha, and it’s wonderful to hear Shannon provided that throughout your experience.
Taking the time to explain each step, make sure everything was understood, and follow up along the way shows the level of care Driveway strives to provide.
We’ll be sure to share your kind words with Shannon. Thank you for choosing Driveway!
Excellent customer service from Shannon.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We appreciate you choosing Driveway to sell your vehicle, Yimkoua, and thank you for recognizing Shannon's efforts. Your complimenting her commitment to customer care will make her proud.
Our best to you ahead, and we hope you'll consider working with us again in the future.
Shannon was a pleasure to work with
Shannon was a pleasure to work with. She was patient, knowledgeable, and thorough throughout the entire process. She took the time to answer my questions and made everything easy to understand. I really appreciated her professionalism and would definitely recommend working with her.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you very much for your time, business and feedback, Tony. It sounds like Shannon clearly provided the kind of support that makes the process of selling your vehicle feel easy and well-guided from start to finish.
Her patience, knowledge, and thorough communication made a strong impression, and it’s wonderful to hear she took the time to answer your questions and explain each step clearly.
We’ll be sure to share your kind words with Shannon. And we appreciate you for choosing Driveway and for recommending her to others!
Took delivery of a vehicle almost 2…
Took delivery of a vehicle almost 2 months ago, no title and no registration yet. Local DMV says there was a title problem 3 weeks ago and let driveway.com know and has never heard back. Absolute BS. Only 3 weeks left on the temp tags. Awful customer service, they just sit on their hands and make excuses. GET THE REGISTRATION AND TITLING COMPLETED.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Ian,
We know how upsetting this situation must be after nearly two months without completed title and registration documents, especially with the temporary tags nearing expiration.
When a registration or title issue requires follow-up, clear communication and timely action are essential. Hearing that the DMV identified an issue weeks ago and that you’re still waiting for resolution is understandably frustrating, particularly when it impacts your ability to continue using the vehicle.
Your satisfaction is very important to us. A Customer Care agent will be reaching out to you directly to discuss your concerns personally and help review the next steps toward resolution.
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