Shannon was awesome! Although the photo process was a huge pain, she was patient and understanding. She explained everything in terms I could understand, answered my questions before I asked them an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The agent Destinee was great and did exactly what she said she would do and make sure I was taken care of and all of my questions were answered. Smoothest car buying process I have ever been through... Mehr ansehen
I was reticent to purchase a car online initially, having only gone the more traditional dealer route in the past. But after my first phone call with Jaz who walked me through how the process works, I... Mehr ansehen
Unternehmen hat geantwortet
Jaz was SO helpful! We have never dealt with Driveway before and she explained EVERYTHING. She even answered questions that I didn't know I had. She made the process to finance with our OWN bank so ea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Kontaktinformationen
150 N Bartlett St, 97501, Medford, Vereinigte Staaten
- (888) 378-3929
- support@driveway.com
- driveway.com
4,2
Gut
4722 Bewertungen
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Hat 99 % seiner negativen Bewertungen beantwortet
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Shannon was excellent
Shannon was excellent. I liked her approach where she didn’t come off buggy, just straight to the point and offered what she could do for me in a kind and gentle manner. She responded quickly even with her other work load. It was honestly a good offer and that’s probably why I responded in the first place. Good job to everyone involved.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Shannon’s thoughtful approach clearly made a positive impression, Gerson, and it’s wonderful to hear the communication felt respectful, direct, and helpful throughout the process.
Providing a strong offer is important, but the way customers are supported along the way matters just as much. Shannon’s quick responses, kind communication style, and ability to keep things moving even while managing other responsibilities reflect the level of care Driveway strives to provide.
We’ll be sure to share your kind words with Shannon and the team. Thank you for choosing Driveway!
Extremely disappointing experience with…
Extremely disappointing experience with Driveway.com.
I received my vehicle with temporary tags, only to later find out from the state that Driveway had never filed the necessary paperwork to obtain my permanent registration/tags. When I contacted customer service, I was given an explanation that frankly did not make much sense and did little to resolve the issue. As of 8/14/26, I was finally told by a customer service representative that the paperwork was filed on 8/13/26. If that is accurate, I am now being told I have to wait another 3–6 weeks for the permanent tags.
The result? I have a vehicle sitting in my driveway that I cannot legally drive because the registration paperwork was not properly handled. This is not a minor inconvenience. When you purchase a vehicle from a dealership, you expect the dealership to properly handle the title and registration process. Having to chase down the issue myself, receive conflicting or confusing explanations, and then potentially wait another 3–6 weeks because the paperwork apparently wasn’t filed in the first place is completely unacceptable.
I expected much better from Driveway.com. The entire experience has been frustrating, and the lack of clear communication and ownership of the problem has made it even worse.
I would strongly recommend that anyone purchasing from Driveway verify the registration paperwork has actually been submitted before assuming everything is taken care of.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Peter,
We recognize how frustrating this experience has been, especially when registration delays affect your ability to legally drive the vehicle after purchase.
Title and registration processing can vary by state and may involve multiple steps, but customers should receive clear communication and timely updates throughout the process. It’s clear the information and follow-through you received did not meet your expectations, and we understand how disruptive that has been.
This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
Na'ai and Kris
Between Na'ai and Kris, I had an amazing experience with the transportation of my car getting it delivered to the house. It even came sooner than expected. Thank you to both of you for your dedication and hard work toward customer service and a professional job.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Having a vehicle arrive sooner than expected is always a great part of the delivery experience, and it’s wonderful to hear Na’ai and Kris helped make the transportation process such a smooth one. Their dedication, professionalism, and focus on customer service clearly made a positive impression. Coordinating delivery to your home takes care and communication, and it’s great to know they handled it so well.
We’ll be sure to share your kind words with Na’ai and Kris. Thank you for choosing Driveway, Rex, and enjoy your new CR-V.
Be Aware! They Don’t follow through on initial offers!
I was nearly through process of selling my car after they did the “virtual” inspection and said good to proceed at quoted offer. When asked prior to virtual review about any aftermarket ad ons I said no mechanical just cosmetic exterior and interior. Told them to ask any questions. So after all that and approval to proceed they ask about interior modifications. I told them I had cosmetic 3M stick on carbon fiber over some of my chrome factory ornamentation. They could easily be removed and discarded by next owner if desired. Nothing permanent. Sent photos. They then lowered my offer by $500! That broke my trust immediately and I pulled out of the deal. I disagree with that practice! $500 lower because of non permanent stick on items. Be ware they suck you in w a good offer and then look for reasons to change later and waste your time! Just be aware they can do that if you choose to do business with them!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Michael,
We understand how frustrating this experience must have felt, especially after moving through the review process and expecting the original offer to remain in place.
Vehicle details identified during appraisal can impact a final offer, including condition, modifications, and marketability. That said, customers should feel that any changes are clearly explained and communicated in a timely, transparent way.
Your feedback highlights the importance of setting clear expectations throughout the selling process, particularly when additional documentation or photos are requested.
Client trust and satisfaction is very important to us, and if you are willing, we'd like to discuss your feedback personally. A member of our Customer Care team will be reaching out to you soon.
Professional
She was patient and explained everything that will be happening. Very professional and knowledgeable.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Marie, thank you for your time, business and thoughtful feedback. It's great to hear you were happy with the informative, knowledgeable, patient and professional guidance you received from our Driveway team. We wish you the best moving forward and hope that you'll consider working with us again down the road.
Tavion was the best sales rep i have…
Tavion was the best sales rep i have ever worked with. He is considerate and works things out for you, he follows up and is very personable.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you for allowing Driveway the opportunity to earn your business. We’re thrilled to hear Tavion provided such an outstanding experience and made you feel supported throughout the process. It’s great to know he was considerate, personable, and followed up to help work things out for you.
We truly appreciate your kind words and thank you for choosing Driveway!
REPEAT CUSTOMER
This will be our second purchase w Driveway in less than a year! I think says it all =D
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
It does say a lot, Vinny, and we thank you very much for taking the time to share it. Earning customers for life is a core objective for our Driveway team, so hearing we delivered another five-star experience to a returning customer makes us proud.
Enjoy the road, travel safely, and reach out to Driveway again when it's time for vehicle number three!
Awsome customer service
Ebony was awsome she listened and was super helpful and made the deal super sweet she deserves a raise
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Steven, thank you for the awesome feedback! Ebony will be proud to hear her attentive, helpful and kind guidance gained your high praise. We agree we're lucky to have her with Driveway.
Enjoy your new Frontier, travel safely, and consider us again whenever we can next assist.
I wasn’t able to get the vehicle I…
I wasn’t able to get the vehicle I wanted today, or even one for less than 10k but the woman helping me named Ebony was awesome she took all day trying to find me the best deals with the stipulations I had. Both of our hands tied behind our back we both couldn’t meet but she was amazing at helping me. I hope sometime in the near future i’ll actually be able to buy a car :)
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Even though the timing did not work out for a vehicle purchase today, it’s wonderful to hear Ebony provided such dedicated and thoughtful support throughout your search. Thank you very much, Sincere, for this kind and thoughtful review.
Finding the right option within specific needs and budget considerations can take time, and Ebony clearly worked hard to explore what was available and help you feel supported along the way. That kind of patience and commitment is exactly the experience Driveway strives to provide.
We’ll be sure to share your kind words with Ebony. Thank you for giving Driveway the opportunity to assist, and we hope we’ll be able to help you find the right vehicle in the near future!
A great service on a timely mannner
A great service on a timely mannner
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Austin, thank you for choosing to sell your vehicle to Driveway. It's wonderful to know you enjoyed great and timely service throughout the process. We appreciate your time, business and feedback, and we hope to work with you again someday.
Process was super easy to complete
Process was super easy to complete. Tracy contacted me via texts and phone calls immediately to expedite the sale of my car.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
A quick and easy selling process is exactly what customers hope for, and it’s great to know your experience with Driveway delivered that. Hearing Tracy’s prompt communication by text and phone helped keep everything moving efficiently and made the sale easier to complete is music to our ears.
We’ll be sure to share your kind words with Tracy, and we hope to work with you again one day, Victor. Thank you for choosing Driveway!
Horrible experience.
Horrible experience.
Had to deal with at least 7 different people to get the purchase and delivery completed, very confusing.
They delivered me a car with a dead battery, had to jump it with my battery pack to get it off the truck.
I replaced it and then was unable to inspect the car in nys due to some anti theft device.
Returned the car, lost my deposit and never got reimbursed for the battery or the extra $500 they charged my credit card towards the deposit.
The "help" promises anything to shut you up and delivers nothing.
Please don't buy anything from these people!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Kathryn,
Thank you for the opportunity to earn your business. We understand how frustrating and disappointing it must feel to navigate a purchase involving multiple points of contact, vehicle concerns at delivery, and unresolved reimbursement questions. This is not the type of experience we want our clients to have, and we appreciate you bringing this matter to our attention.
A Customer Care agent will be reaching out to you soon to review your situation and see what can be done to help address your concerns amicably.
A lot easier than I thought it was…
A lot easier than I thought it was gonna be just a little longer than I thought too. Jaz was a phenomenal help and I couldn’t have done it without her. Been looking for an s4 for years and finally secured one thanks to Jaz and driveway. AND saved a trip to Michigan. Just wish I could order amazon prime style and get it delivered overnight lol.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Finding the right S4 after years of searching is a big win, Mike, and it’s wonderful to hear Jaz helped make that happen while saving you a trip to Michigan.
A vehicle purchase can feel like a lot to navigate online, so having someone knowledgeable and supportive throughout the process can make all the difference. Jaz will be thrilled to know her guidance helped make the experience easier than expected. We also appreciate your patience with the timeline. While overnight delivery would definitely be nice, we’re glad the overall experience was positive and that you found the vehicle you’d been waiting for.
Thank you for choosing Driveway, and enjoy your S4!
Easy fast and efficient
Lacey was very helpful throughout the process and the DMV team was very fast with getting information in and out, 5 stars would buy from driveway.com again
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Easy, fast, and efficient is exactly the kind of experience we aim to provide, Xavier, and it’s wonderful to hear that stood out throughout your process.
Lacey will be proud to know the helpful support, paired with quick communication from the DMV team, helped keep everything moving smoothly and made the experience even better for you. We’ll be sure to share your kind words.
Thank you for choosing Driveway, and we’d be happy to assist again in the future. Until then, we wish you safe and fun travels in your new Camry.
Not an easy experience like driveway’s mission statement states
I had a pleasant experience with Valerie with the support of getting my first online purchase. Unfortunately through this experience I have not gotten a confirmation of when car is available since my approval and agreement of the terms on July 29th- August 1st I have been also told that this vehicle has 2 keys and a 2 year warranty by Valerie and Phat. I called the actual dealership where the van was located the used car manager Brandon said this vehicle did not come with two keys and does not have a warranty. Now August 3rd school here is about to start for the kids, I opted out of delivery hoping I can pick it up before school started now everything is falling apart. I would appreciate if someone would be transparent with me and help me in my situation.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Paul,
Thank you for sharing your experience. We understand how frustrating it can feel to move through the purchase process without clear updates, especially when timing is important and your family is preparing for the start of school. Consistent communication and transparency matter, and we appreciate you bringing these concerns to our attention.
A Customer Care agent will be reaching out soon to discuss your situation and help provide clarity.
Not transparent with vehicle condition
I have been searching for a specific used make and model and found a fair price at driveway.com. I was also offered a very reasonable trade.
The condition of the vehicle should have been more transparent. The paint needs correction based on terrible swirl marks and buffer trails not shown in photos. I also need the rust repair in several areas not disclosed upfront. The driver door handle unlock button does not work and the vehicle has some kind of vibration as it drives.
While these are things I could have found during my seven day return period, it would’ve saved the hassle and I wouldn’t have made this purchase.
Agents were incredibly responsive during the buying process but now will not respond to any of my inquiries. I was overcharged an estimated DMV cost, and they refuse to reply to my requests to refund the difference once the DMV cost was actually paid. Something like $56 versus $230.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Vanessa,
We understand how frustrating it is to feel that the vehicle’s condition was not fully reflected before purchase, especially when concerns became apparent after delivery.
Transparency is important throughout the online buying process, and customers should feel confident that available photos, condition details, and follow-up communication support an informed decision. It’s also clear that the lack of response after your purchase has added to your frustration, particularly regarding your DMV cost question.
Your feedback highlights areas where clear documentation, timely follow-up, and post-sale support are especially important. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally
I had a fantastic experience selling my…
I had a fantastic experience selling my Jeep through Driveway.com. The entire process was smooth, straightforward, and (mostly) stress-free from start to finish! Communication was excellent every step of the way, and they kept me updated throughout the process. Everything happened exactly as they said it would, including the payment and vehicle pickup. I was a little nervous at first since I’d never sold a vehicle this way, but Driveway exceeded my expectations. I would absolutely recommend them to anyone looking for an easy, hassle-free way to sell their vehicle! Huge shout out to Daizia, Heather, Kaylee, and to seal the deal with Tyler!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
A first-time experience selling this way can come with some uncertainty, Ashley, so it’s wonderful to hear Driveway exceeded your expectations and made the process feel smooth and straightforward.
Clear communication, reliable updates, timely pickup, and payment happening as expected are all key parts of creating a stress-free selling experience. We’re glad each of those steps came together for you.
Daizia, Heather, Kaylee, and Tyler will be thrilled to hear your shout-out. Thank you for choosing Driveway and for recommending us to others looking for an easy way to sell their vehicle!
I wanted to personally thank Ebony…
I wanted to personally thank Ebony Horton on our car purchase through Driveway.com. I was a little concerned on making an online purchase for a car, but Ebony was very helpful, and made the process smooth sailing. Can't wait for the car to be brought to our home.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Making an online vehicle purchase can feel like a big decision, so it’s wonderful to hear Ebony helped make the process smooth and reassuring. Helpful communication and steady support can make all the difference, especially when purchasing a car without seeing it in person first. We’re glad Ebony was able to guide you through the experience and help everything move forward with confidence.
We appreciate you choosing Driveway, Keith, and hope you enjoy your new Cadillac when it arrives!
Penalized for honesty; ghosted after disclosing issue
I had a terrible experience selling my truck to Driveway.com. I finalized a deal on a Friday early afternoon. Afterward, I realized I forgot to mention a faulty sunroof. I have only used the sunshade for over 5 years and simply forgot the sunroof didn’t open correctly during the online assessment. Wanting to act with integrity, I called them back immediately to disclose it. The representative was nice and gave me the impression it was no big deal, stating she would contact the assessors and get back to me. Instead of adjusting the price offer as any reasonable person would expect, they quietly canceled the deal without notifying me. After hearing nothing, I had to call them on Tuesday morning just to find out they had declined the truck. They gave a string of excuses about their assessors going home early, or being too busy, and they tried to blame me for the situation because I brought up the sunroof later (like, had you dissclosed it in the beginning we would have turned you down from the start!)They then suggested I spend my own time and money getting a repair estimate from a Ford dealership. I submitted the quote to them at 9:00 AM. When I followed up hours later, they claimed they never received it. Once resent, they officially declined the vehicle again. Driveway.com completely lacks communication, relies on excuses, and punishes honesty.Moving onto Carvana was refreshing and simple. When I disclosed the sunroof to them, they did exactly what a reasonable company would do—they adjusted the quote with a slightly lower offer because fixing sunroofs is expensive. It made complete sense and I was prepared for it. They weren't scared off by honesty. Avoid Driveway.com if you value your time and integrity.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Martin,
Your frustration with the experience you have detailed is understandable, especially after you made the effort to provide updated information about your vehicle and expected clear communication on next steps.
When vehicle details change during the appraisal process, the review can impact eligibility or the final decision. However, customers should still receive timely updates and clear explanations throughout that process. It’s regrettable the communication and follow-up you received did not meet those expectations.
Your feedback highlights the importance of transparency, consistency, and responsiveness during the selling process, and we will be using it to improve moving forward. If you’d like to discuss your experience further, please reach out to our Customer Care team at (888) 378-3929 or support@driveway.com.
Awesome Customer Service
Shannon was very helpful and patient with my questions about the process. She was fast and efficient and made the process easy.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We appreciate you opting to sell your car to Driveway, Christene, and thank you for the positive feedback. It will mean a lot to Shannon to hear her patient and helpful guidance led to an efficient experience for you. Our team wishes you the best ahead and we hope you'll consider working with us again in the future,
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