Shannon was awesome! Although the photo process was a huge pain, she was patient and understanding. She explained everything in terms I could understand, answered my questions before I asked them an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent Destinee was great and did exactly what she said she would do and make sure I was taken care of and all of my questions were answered. Smoothest car buying process I have ever been through... Mehr ansehen
Unternehmen hat geantwortet
I was reticent to purchase a car online initially, having only gone the more traditional dealer route in the past. But after my first phone call with Jaz who walked me through how the process works, I... Mehr ansehen
Unternehmen hat geantwortet
Jaz was SO helpful! We have never dealt with Driveway before and she explained EVERYTHING. She even answered questions that I didn't know I had. She made the process to finance with our OWN bank so ea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Kontaktinformationen
150 N Bartlett St, 97501, Medford, Vereinigte Staaten
- (888) 378-3929
- support@driveway.com
- driveway.com
4,2
Gut
4722 Bewertungen
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Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Shannon was wonderful!
Shannon was wonderful! She answered all my questions, phone calls, emails etc. Shannon made this process extremely easy.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you very much, Alysha, for opting to sell Driveway your Subaru. We appreciate the kind review and Shannon will be proud to know her guidance helped your experience to be wonderful and easy. Our best to you moving forward, and we hope to work with you again one day.
Stealing leftovers
I've tried calling and have been passed to every department including finance and nobody seems to be able to point me in the right direction. When we did the paperwork for my car and trade in, my payoff amount was $22,826.00. I made a payment between that time and when the payoff actually happened and driveway paid $22,354.46. I am trying to track down the $471.54 that was left over. Every attempt to call or chat they just pass me off or end the chat with no help. I already have confirmation from my previous finance company that they didn't receive an overpayment so driveway just decided to keep an extra $471.54 and ignore me.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Steven,
We understand how frustrating this situation has been, especially when you’re trying to get clarity on the remaining payoff balance and haven’t been able to reach the right person for answers.
Questions involving trade payoff amounts and payment timing can be stressful, and customers should feel supported when trying to understand where funds are accounted for. It’s clear the communication and follow-through you’ve received so far haven’t met your expectations.
This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
Very helpful throughout the process
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you, James, for choosing to sell your vehicle to Driveway. It was our pleasure to help guide you through the process, and we're proud to see the team earned five stars. Reach out to us again whenever we can next be of service.
Damaged Vehicle
Complaint Against: Driveway.com
Vehicle: 2024 Audi RS3
Purchase Date: June 8, 2026
Delivery Date: June 25, 2026
On June 8, 2026, I purchased a new 2024 Audi RS3 from this dealership. Prior to delivery, the dealership photographed the vehicle, and those photographs clearly show that the lower front bumper was free of any damage.
The vehicle was delivered to me on June 25, 2026. At the time of delivery, I did not immediately notice any damage to the lower front bumper. However, at a later date, while cleaning the vehicle, I discovered several large gouges and scrapes along the underside of the front bumper.
After discovering the damage, I reviewed the photographs I had taken on the day of delivery. Although I had not noticed the damage at the time, the gouges are clearly visible in those photographs, confirming that the vehicle was delivered to me in that condition. This demonstrates that the damage existed before I had the opportunity to drive or otherwise cause it.
I contacted the dealership as soon as the damage was discovered and provided the available evidence. The dealership also has pre-delivery photographs of the vehicle showing that the lower front bumper was undamaged before the vehicle left their possession. Despite this, the dealership has refused to accept any responsibility, stating that they had nothing to do with the damage and declining to provide any compensation or assistance with repairs.
I believe this response is unreasonable. The evidence shows that the bumper was undamaged prior to shipment and that the damage was already present when the vehicle was delivered. As the selling dealership, they are responsible for ensuring that the vehicle is delivered in the condition represented at the time of sale or for working with the transportation company to resolve any damage that occurred during transit. Instead, they have denied responsibility entirely, leaving me to bear the cost of repairing a vehicle that arrived damaged.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Steven,
Thank you for providing us with this feedback.
We appreciate that you took the time to document your observations and share them with our team. Situations involving vehicle condition concerns can be complex and often require a thorough review of available records, photographs, inspection reports, and transportation documentation to better understand the circumstances involved.
It's appears that the outcome of that review did not align with your expectations, and we recognize the frustration that has caused. We take reports regarding vehicle condition seriously and strive to carefully evaluate each concern based on the information available.
Client satisfaction is very important to us, and this is not reflective of the experience we aim to provide. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
They gave me a great offer for my…
They gave me a great offer for my vehicle and I was excited considering the engine light was on and aBusted out back window from some kids. I disclosed all of this in the first survey and they had me go and take so many pictures of the car. It States that I will hear back shortly however after hours of submitting the pictures, the people never called or emailed so I gave them a call and the first lady I spoke to was very nice and understanding and I told her all about the engine light and she mentioned she would put it in the notes. After a few more hours of not hearing anything I called again and this time got a guy and he said no they wont take any cars with the engine light on even if it passed smog and it was just the seal on the gas tank causing it. I told them why didnt they disclose that in the beginning, like why give an offer, have me take so many pictures and then wait all day to never tell me no when they could have just said that from the start and not given me an offer. Very unpredictable company.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Kirsten,
We understand how frustrating this experience must have been, especially after disclosing the vehicle's condition upfront and investing time completing the photo submission process. It’s also understandable that receiving different information from different team members would add to that frustration. Consistency and transparency are important throughout the process, particularly when customers are making decisions based on the information provided.
Your feedback highlights an opportunity to improve both communication and expectation-setting during the appraisal process. If you're open to further discussion about your experience, a member of our Customer Care team will be reaching out to you directly.
Shannon was very helpful and answered…
Shannon was very helpful and answered all my questions promptly, as well as assisting me with a tech issue I was having!
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you, Geoffrey, for opting to sell your vehicle to Driveway. It's great to hear you received five-star care from Shannon, who takes pride in providing our clients all the informative and helpful guidance they need to remain confident in their choice.
We'll make sure to pass along your compliments, and we wish the best to you moving forward. Please don't hesitate to reach out if we can assist you again down the road.
Outastandig service and comunication
This is my very first car purchase, and Jaz has absolutely raised the standard to an incredible level! Her knowledge was astounding, and she communicated everything with such clarity. She dedicated over an hour on the phone, even extending her shift just to ensure I was fully prepared and excited to finish the steps and get in my new vehicle. I can't recommend her highly enough to anyone searching for a new ride!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Starting with a first car purchase is a big milestone, Earl, and we're thrilled to hear Jaz helped make it such a positive experience. Her dedication to ensuring you felt informed, prepared, and confident throughout the process truly reflects the level of service we strive to provide.
Spending the extra time to answer questions, explain details clearly, and make sure everything was in place before you took delivery demonstrates a genuine commitment to her customers. It's wonderful to know her knowledge, communication, and support helped set such a high standard for your first vehicle purchase.
We'll be sure to share your kind words with Jaz. Congratulations on your new vehicle, and thank you for choosing Driveway!
Jaz from Driveway was very helpful…
Jaz from Driveway was very helpful throughout my car purchasing endeavor. This was my first online car purchasing experience and she made it feel stress-free. She answered all my questions and guided me through the process.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Trying something new can be stressful, especially when it comes to purchasing a vehicle online for the first time. We're glad to hear Jaz helped make the experience feel easy and comfortable from start to finish. Having someone available to answer questions and provide guidance every step of the way can make all the difference, and it's wonderful to know she delivered that level of support throughout your journey.
We'll be sure to share your kind words with Jaz, Benjamin, and thank you for choosing Driveway. Here's to many exciting and safe travels in your new BMW!
She was fantastic
She helped me take the time to find the right vehicle very nice, very professional highly recommend
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Nothing beats that feeling of helping a Driveway client find their perfect vehicle match. Thank you, Adam, for allowing us the opportunity to do so with you and then sharing your commendations. It was our pleasure to deliver you professional, five-star care and we're proud to have earned your recommendation.
Enjoy the road and reach out to us again whenever we can next help.
This company is a scam
This company is a scam! We are talking WEEKS and I still dont have my car, even though the money is out if my account, the car is insured, the payment is coming due, but still no car!! They cant even tell me when it will be delivered, it might be many more weeks, is all they will tell me!! DO NOT BUY FROM THIS COMPANY! I will update IF I ever get my car, but it is not looking promising!
UPDATE 1: so I just got notified that my loan is active and they have received the money for the car. The car is now insured in my name, making my insurance the responsible party for god knows who is out there driving my car around. Also, they took it upon themselves to turn on my radio free trial so while they have my car they at least have so good music to listen too!!! What a joke!
And just so Driveway is aware, replying with the same form letter message every other one stared review got is not a customer service win...
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Jan,
We understand that not having a clear timeline for when your vehicle will arrive can understandably create a great deal of uncertainty and stress.
Consistent communication and timely updates are important, and the experience you have described is not what we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
Selling my Jeep Compass
Paperwork was a hassle but I got it done, but once that was done waiting on a driver pickup and they really need to have English speaking people, that took awhile. He made it to my house eventually and got loaded, my contact was Tyler and he was the most help of anyone. My check was deposited this morning so if you aren't in a hurry to sell your car, my experience almost a month, they are great and far superior than the other car companies. So I thank you so much.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Betty, we appreciate your patience throughout the process and are glad to hear everything ultimately came together successfully.
Selling a vehicle can involve several steps, so it's great to know Tyler was there to provide helpful guidance along the way. We're also pleased to hear that, despite a few challenges with paperwork and pickup coordination, your payment was completed and that you felt the overall experience compared favorably to other vehicle-buying services.
Thank you for choosing Driveway and for your honest feedback. We truly appreciate your business and are grateful for the opportunity to work with you.
This experience was great
This experience was great. I do not like buying cars but Driveway made the process so much easier and I got a much better deal than I could have even dreamed in my current location. Exact car, great milage and even the color I wanted (RED). The communication with the agents were top notch.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you for sharing your experience, Rosalee, and for trusting Driveway with your time and business. We're delighted to hear our team helped make the car-buying process easier, especially since purchasing a vehicle isn't usually something you enjoy.
Finding the exact vehicle you wanted, with the mileage and color you were looking for, is always exciting, and we're glad we could help make that happen. It's also wonderful to know our team provided top-notch communication throughout the process and helped you secure a deal that exceeded your expectations.
We hope you're enjoying your red Santa Fe and wish you many happy miles ahead!
Through the process
Through the process, even on a Sunday, Ms Ebony went far and beyond to help complete my transaction. Smooth and no hiccups.
There was no pressure. Just pure professionalism and patience.
I'd give her 10 out 5 stars.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Feedback like this always brightens the day for our Driveway team. Thank you for trusting us with your time and sharing your experience. Ebony will be proud to hear her efforts earned such high praise, as we strive to deliver every client pressure-free, professional, patient and efficient assistance.
We wish you and your family many enjoyable travels ahead and hope that you'll consider working with us again in the future.
Jaz really was helpful and patient with…
Jaz really was helpful and patient with me trying to use technology that I didn’t grow with. She was kind and worked diligently to complete the sale.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We're happy to have been able to assist, Patricia, and thank you for choosing Driveway for your time and business. Jaz will be proud to hear her kind, diligent and informative guidance gained your commendations.
Safe and happy travels ahead to you, and we hope you'll choose to work with Driveway again one day!
I applied on June 22 and still haven’t…
I applied on June 22 and still haven’t received my Vehicle yet. The sad part about the whole thing is my first payment is in three days and I still haven’t got a delivery date yet.I’m very disappointed in driveway.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Sherrie,
We understand how disappointing this experience has been, especially when your first payment is approaching and you're still waiting for a delivery date. After completing the purchase process, not having clear visibility into when your vehicle will arrive can understandably be frustrating and make planning difficult.
Consistent communication and accurate updates are important throughout the delivery process, particularly when customers are preparing for vehicle ownership responsibilities. It's important to us that the issues you have encountered are resolved as quickly as possible, and a Customer Care agent will be reaching out to you directly to discuss your concerns.
She listens
She delayed submitting paperwork so I could go on a much needed vacation!
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
That's great to hear, Paul! Thank you very much for choosing to sell your vehicle to Driveway, and for leaving this five-star feedback. It's important to us that our clients feel they have received attentive, top-notch care, and it sounds like we hit that objective here.
We hope you had a great vacation, and that' you'll consider working with us again.
Really great smooth experience
Really great smooth experience. Felt personal and friendly. Shannon was nice and responsive. Didn’t feel like I was talking to a bot or ai. My friend recommended driveway and I would definitely recommend it as well.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Ilan, we're glad to hear the process felt smooth, personal, and friendly from start to finish. It's especially rewarding to know Shannon's responsiveness and genuine approach stood out. Creating meaningful interactions and providing real support throughout the process is exactly what we strive for.
We're honored that a friend's recommendation led you to Driveway, and it's wonderful to hear you'd recommend us as well. Thank you for choosing Driveway and for taking the time to share your feedback!
Jaz was very professional and worked…
Jaz was very professional and worked effectively to resolve all my issues in a timely manner. She was very dedicated to make purchasing my vehicle as easy as possible even staying well past her shift to ensure all communications were sent to the necessary staff members. I am very pleased with my purchase thanks to the knowledge and guidance provided by Jaz.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Thank you for sharing your experience, Hadassah! We're delighted to hear Jaz made such a positive impact throughout your vehicle purchase. It’s wonderful to know her professionalism, dedication, and commitment to resolving issues helped make the process as smooth as possible. Going the extra mile, even staying beyond scheduled hours to ensure everything was properly communicated and handled, reflects the level of service we strive to provide.
We'll be sure to share your kind words with Jaz. Thank you for choosing Driveway, and we hope you enjoy your Audi!
Horrible buying experience
I traded in my car for a truck. It took WEEKS to get someone to bring the truck here and I couldn't put mileage on my car or they would change the offer. Anyway, I get the truck and low and behold, there are NUMEROUS issues with it, so I called. I said I would take it to MY mechanic and have it looked at, well, the lady should have told me right then that it had to go to a Dodge dealership. So, I wasted money having my (certified) mechanic look at it. I take it to the dealership and they have a list of issues with the truck. The lady I was in contact with via driveway said they would cover the repairs. That was end of March, I've heard nothing and I have attempted many times to get in contact with someone.
Also, I wanted the tag switch from the car to the truck, was told that wouldn't be an issues. Obviously, it was because I received a WEIGHTED tag in the mail! It's a regular pickup, it doesn't need a weighted tag. And up until I received it, I was still thinking I was waiting on paperwork to switch the tag.
These people are TERRIBLE. I will never use them again. And the repairs total over $2000. I shouldn't have to pay that much for a vehicle that was supposedly checked over.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Amanda,
We understand your experience has been frustrating, especially with the extended delivery timeline and the issues you discovered shortly after receiving the truck. When concerns arise with a vehicle after purchase, clear guidance and timely follow-up are essential. Also, we recognize the challenges you encountered while trying to address the repair concerns and registration matters.
This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
Shannon was awesome
Shannon was extremely helpful and guided us through the process. Any questions were answered nearly instantly and responses were always helpful. Thank you!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Having someone who can answer questions quickly, provide clear guidance, and make the experience feel easy can make all the difference. It’s wonderful to know Shannon was there every step of the way and helped make the process smooth and straightforward, David.
We’ll be sure to share your kind words with Shannon. Thank you for choosing Driveway!
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