Ebenegate Bewertungen 

Jayshree Ramkhelawon, Dealt with my query , very helpful, explained my options and dealt with the issue swiftly

Today I made an enquiry about a subject i needed clarification on.
I spoke to Keertisha Seeram who was incredibly helpful and very efficient. Keertisha explained everything to my clearly and emailed me all the details I needed straight away.
Thankyou for your help today.

I had a very positive experience with Vidhee Boyjoo today. She was very helpful, professional, and attentive when assisting me with my enquiry. She took the time to help me and made the whole experience pleasant. Thank you, Vidhee, for your excellent customer service. Highly appreciated!

The advisor was very helpful and he explained the process of my plan coming to the end step by step. Wonderful service. Keep it up

I was asdisdyrd by Neelesh Keesoondoyal who was very helpful and took care of my request very effcently and put my mind st test thank you Neelesh marion vrist

Spoke to Harshikha Boodhun. Polite and professional. Provided information needed and dealt with the issue promptly. Great service.

Ishitah Jeebun was very helpful

Trevor was very progressive & professional. He handled my complaint extremely well .

Very polite and helpful

Spoken to a lady called vidhee
She was lovely thank you for helping after 6 years I am now debt free.

Vidhee Boyjoo was brilliant and SO helpful. Everything was explained well and my mind was put at rest. Thank you dor a great service.

Thank you RUTH for helping and advising me to. Hope you have a good day

All my worries put at ease in 2 minutes. Took time explaining what happens n did it thanks

Having find things difficult at the moment due to the cost of living etc I was in arrears with my IVA and it was worrying as hard to cover everything at the moment. But I spoke to Mikeal Dhalapah and I’m so grateful in how helpful he was. He didn’t judge and was there to listen to my situation and guide me on what he could do to help get things on track. His customer service skills were second to none if only most companies have someone like him it would make things a lot easier, he is a credit to your company and very professional whilst being a good listener and resolving my issue at the same time.

Neelesh Keesoondoyal provided excellent support and helped me in every way possible. He was reassuring, professional and understanding throughout the process. He took the time to listen to my concerns and reassured me that my case would be handled urgently. His approach gave me confidence that my situation was being taken seriously. His customer service was outstanding, and I really appreciate the effort and support he provided.

Sandhya Nowbuth helped me with my enquiry today was very good and helpful

Lovely lady i spoke with, was able to resolve my query and kept me updated

Mikeal Dhalapah Who took my call was extremely helpful and he helped me with my Query

I contacted Ebengate for advice on dealing with debt following a divorcee. I was unknowingly mis-sold an IVA after being told that I could pay it off using the proceeds from my pending house sale. I later discovered that this was false.

Following an internal audit, the company contacted me and confirmed that I had been mis-sold the IVA. I was advised to opt out and explore alternative options. I was then promised a follow-up call to discuss my options, which never came.

I then called chasing them about the previous call I had, to which I was told there was no record of.

Since then, I have had to chase them two to three times a week just to get answers. Each time, I spend 10–15 minutes on hold, only to be told that they cannot find my case. If someone eventually manages to locate it, I am passed from one team to another, repeatedly explaining the same situation and answering the same security questions.

After weeks of chasing them due to their appalling communication, I was eventually told that my IVA had been deregistered and instructed to cancel my direct debit, which I did.

Now, weeks later, I am receiving emails regarding ongoing IVA payments. Naturally, I contacted them again, only to be told, once again, that they cannot find my case.

It is genuinely astonishing that a company dealing with people’s finances and serious debt issues appears to have such poor communication and case management. There seems to be no consistent record of previous calls, conversations or actions taken, leaving customers to repeat themselves endlessly while getting absolutely nowhere.

To this day, I still have no written confirmation that the IVA I was told had been mis-sold has actually been deregistered.

The entire experience has been incredibly stressful, frustrating and completely unacceptable, especially when dealing with debt following a divorce.

Honestly, avoid them like the Black Death.