Ebike Exchange Bewertungen 

82
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fast communication and easy to deal with. Very quick payment ebike was collected on Saturday and payment in bank account on Monday afternoon. I initially had my bike for sale on marketplaces but rece... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Of all the selling sites we tried, this was the simplest, most honest and straightforward. The others were pretty hopeless all round. We didn’t get as much as we’d hoped for our bikes, but maybe we we... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Highly recommended. Such an easy alternative to trying to sell an e-bike privately. I was unsure at first, thinking they would give me a very low offer, but the price they quoted was actually very fai... Mehr ansehen

Bewertet mit 5 von 5 Sternen

EBike exchange offered me a reasonable price for my bike and a courier was arranged by them. The bike was collected after a few days and 2 days later i get an email confirming the bike had been recei... Mehr ansehen

Unternehmensdetails

  1. Second-Hand-Fahrradladen

Vom Unternehmen geschrieben

Ebike Exchange offer a large selection of affordable and professionally reconditioned e-bikes.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

82 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(82)

82 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Bought a bike from Alex at ebike…

Bought a bike from Alex at ebike exchange and the delivery was faultless and the bike is in great condition. Small issue with the bike on arrival but Alex was quick to resolve the issue and 24 hours later all was good. Can't recommend these guys enough, great selection of bikes and fair prices.

2. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic hassle free service and sale…

Fantastic hassle free service and sale from start to finish. Myself and a friend both used the ebike exchange and can’t fault them. Fair price paid for the bikes and collection and payment were prompt. Communication was great and I would definitely recommend to others. I’d happily use the company again!!

2. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect service

From sending a few photos of my bike to it being collected and paid for only took a few days. Great service all round!

24. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A seamless and simple way to sell your ebike

A seamless and simple way to sell your ebike without the hastle of 'tyre kickers' or scammers. Get a quote via the online form, be honest about your bike, agree the value, arrange collection, which was fast and friendly. Bike was delivered to Alex within two days and money was paid into my bank account. No problem.

30. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great sale process from start to finish

The process of selling my bike with Ebike Exchange was faultless, from start to finish. Once I received and accepted my quote I was sent a sales contract to sign electronically. Then I emailed my original bike sale receipt and Alex organised the courier immediately. The courier process with Cycle Courier Co was also very smooth. The only glitch was that the link to their website to select pick-up slots was flagged by my VPN as unsecured. This was a bit stressful, but I bypassed it because the only information I entered was my preferred delivery slots, and no contact details (they already had those). The courier was a very friendly person and took great care of the bike. They delivered the bike to the shop within 2 days and I was paid on the same day the bike was delivered. I was hoping for a slightly higher quote because the bike hadn't been used much, but the smooth, secure and fast process compensated for that!

9. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Best of the e-bike selling sites by far

Of all the selling sites we tried, this was the simplest, most honest and straightforward. The others were pretty hopeless all round. We didn’t get as much as we’d hoped for our bikes, but maybe we were being overoptimistic… Alex arranged collection and paid as soon as the bikes had been inspected. Thanks for making it simple, Alex.

11. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience overall

Great experience overall. Alex provided information along the way and made sure the bike was the right fit for me. Purchase and delivery were smoothly organzied. I went out for a ride the same day the bike was delivered. Great service. Would recommend.

10. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service all the way

Excellent service all the way. They were very busy, but it was easy to talk to someone who could really and directly help to speed things up a bit. Courier arrangements were exactly as described and we received the payment the day after the bike arrived with them. I would have liked a slightly better price, but I guess everyone does. It was worth it for a faultless service.

5. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly Recommended

Such a great experience, please don't hesitate to use the service. a+ 5* 10/10

great communication and flawless collection service

Thanks so much

1. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

Alex was friendly, professional and knowledgeable when it comes to e-bikes. Bike is fabulous bit of kit and exactly as described. I travelled two hours to purchase the bike after the video call.
Would recommend this company if you’re looking for a pre owned e-bike.
Thanks Alex.

16. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Smooth and excellent process

Smooth and excellent process, highly recommend these guys to anyone selling. Money was in the account straight after the bike was received. Even the collection process was a breeze. Thanks to Alex who assisted my transaction 👍🏼

21. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Wouldn’t buy from them again.

Bought a haibike from bike exchange through Alex. The bike arrived in great condition however the gears never shifted properly, the forks didn’t switch between firm and soft and the motor made an awful sound when it applied the torque. Got intouch with them and requested a refund. Alex sent me the price of the bike minus the £105 shipping even though the fault was on there end. After a phone call and being called a lier I managed to get my money back. Never usually the type of guy to send something back as I’ve rather just get it sorted locally without the hassle but when I was a “lier” and the bike was fine. (Which I’m no genius but the bike was far from fine). Review left after I’ve received my full money back as I’m not thick enough to do it without the money.

In response to the review reply, i can provide the exact same videos of the motor rattling noise that apparently they couldn’t replicate when they received it back…. Hmmmm smells fishy.

14. April 2026
Bewertung ohne vorherige Einladung
Ebike Exchange-Logo

Antwort von Ebike Exchange

Hi Luke,

After receiving the bike, you contacted us regarding concerns with the shifting and motor noise.

As the bike was well within our warranty period, we suggested taking it to a local bike shop so the bike could be inspected and any issues resolved locally at our cost. Despite the bike being fully serviced and checked over prior to sale, we understand that faults can occasionally develop or issues can arise during transit, which is why we offered to cover this process for you.

You decided you would prefer to return the bike instead, so we arranged collection back to us. Once the bike arrived, our technician inspected and test rode it extensively but was unable to replicate either of the issues described.

A refund was then issued. Initially, the return shipping cost was deducted as the bike had not been confirmed faulty following inspection. However, following further discussion, we also refunded the return shipping cost as a gesture of goodwill so the matter could be resolved fully.

The bike has since undergone further testing and inspection, including repeated test rides and checks of the drivetrain, motor system and electrical connections, with no faults identified.

At no point did we ignore your concerns, and we spent considerable time communicating by phone throughout the process. We also strongly dispute the comments regarding personal conduct and would never intentionally insult or mistreat a customer.

For transparency, we are happy to provide videos and photos from our post-return inspection, including drivetrain wear checks, shifting performance and motor operation.

All of our bikes are fully serviced, inspected and test ridden before sale. However, with used and electronic products, occasional issues can still arise, and when they do, we always aim to resolve matters fairly, professionally and at no cost to the customer while under warranty.

If you would like to discuss anything further, please feel free to contact us directly.

Best regards,
Alex
Ebike Exchange

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