I received the unit in 24hours. If only other businesses were this efficient life would be a lot less stressful. It's exactly what I was expecting. Great quality and well packaged. Thankyou
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Edit! I have now had a reply and we will see how the dialogue turns out. Watch this space! I ordered a double panini press. Unfortunately it is not fit for purpose. The heavy top plates have no... Mehr ansehen
Unternehmen hat geantwortet
I ordered mixer but for some reasons I had to return but instead paying 25% restocking charge I requested a credit not so I can buy something else. I struggled to order but a lady call Jo she made buy... Mehr ansehen
Unternehmen hat geantwortet
i found ecatering after falling into the adexa trap and losing loads of money on defective items. these guys have been amazing. product support. customer service and price. i wont go anywhere else no... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Gaststättenbedarf
- auch in
- Anbieter von Haushaltsgeräteteilen
- Catering- und Getränkeanbieter
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Küchenbedarf
- Küchenmöbelgeschäft
Vom Unternehmen geschrieben
At ECatering, we’re passionate about supporting professional catering businesses with high-quality equipment that helps them succeed. Since our founding, we have specialised in supplying a wide range of catering machines and tools — from mixers and fryers to ovens and refrigeration — all sourced from trusted manufacturers and rigorously tested for reliability. We understand that in the fast-paced catering industry, downtime isn’t an option. That’s why our focus is on delivering not just excellent products, but also outstanding customer service. Our knowledgeable team is here to help you choose the right equipment to fit your needs and budget, ensuring you get the best value every time. With nationwide delivery across the UK and an easy-to-navigate website, ECatering makes shopping for professional catering equipment simple and efficient. We also offer warranties and expert support to give you peace of mind long after your purchase. At the heart of everything we do is a commitment to our customers — from small independent cafés to large commercial kitchens. Your success is our priority, and we strive to build lasting relationships based on trust, quality, and exceptional service. Discover why so many catering professionals rely on ECatering for all their equipment needs. Experience hassle-free shopping and expert advice today!
Why professional kitchens buy from us
Vom Unternehmen geschrieben
- Free next working day delivery
- Order before 5pm, Monday to Thursday, and your equipment arrives the next working day. Free on orders over £100 excluding VAT, £8.50 below that. Some Scottish, Northern Irish and island postcodes are 2-3 working days.
- 90 day returns
- Ordered the wrong machine? Submit a return through your ECatering account within 90 days and our team will guide you through it. A restocking fee applies to cover inspection, testing and repackaging.
- Price Match Promise
- Seen the same equipment cheaper somewhere else? Submit a price match and our team will review it before you order.
- Click & Collect from our Seaham warehouse
- Select Click & Collect at checkout and pick up from Unit 7, Jade Business Park, SR7 9DR. Usually ready within 2 hours, Monday to Friday, 8am to 5pm.
Kontaktinformationen
Unit 7, Jade Business Park, Spring Road, SR7 9DR, Seaham, Vereinigtes Königreich
- 03333583678
- sales@ecatering.co.uk
- ecatering.co.uk
Graded equipment, less than new price
3,8
Gut
1317 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
E-catering a superb the staff are…
E-catering a superb the staff are knowledgable and quick to respond - they are extremely efficient and have never let us down we have built a great relationship witht hem and will continue to do so. thank you
21. August 2026
Antwort von ECatering
Thank you so much for your wonderful review! We’re delighted to hear that you’ve found our team knowledgeable, responsive and efficient. Building strong, long-term relationships with our customers is really important to us, so it’s fantastic to hear how much you value working with the team.
We truly appreciate your continued trust and support, and we look forward to working with you for many years to come!
Thank you again from all of us at E-Catering.
Very quick delivery
Very quick delivery, used the purchase the same week and it does exactly as I hoped, all good so far
11. September 2026
Antwort von ECatering
Thank you for your great review! We’re really pleased to hear that your order arrived quickly and that the product has worked exactly as you hoped. It’s fantastic to know everything is going well so far.
We really appreciate your feedback and hope you continue to enjoy your purchase!
Very happy with my stainless steel…
Very happy with my stainless steel containers an a quick reliable delivery
19. August 2026
Antwort von ECatering
Thank you for your lovely review! We’re delighted to hear that you’re very happy with your stainless steel containers and that you found our delivery quick and reliable.
We really appreciate your support and hope to serve you again in the future!
Bought four Quattro chafing dishes…
Bought four Quattro chafing dishes having been told on the phone they were premium and better than competitors. Although I haven’t seen competitors I’d say they were budget. Very thin steel which flexes when handled. Brushed appearance not mirror stainless. Need to screw the handles on.
They’ll do the job for occasional use I suppose.
11. September 2026
Antwort von ECatering
Thank you for taking the time to leave a detailed review. We’re sorry to hear that the Quattro chafing dishes didn’t fully meet your expectations, particularly regarding the thickness and finish of the stainless steel.
We appreciate your comments and understand that product quality and appearance are important when making a purchase. We’re pleased that you feel they will still do the job for occasional use, but we’re sorry they weren’t quite what you were expecting based on our conversation.
Your feedback has been noted and will be shared with our team. Thank you again for choosing us and for giving us the opportunity to improve.
We bought a spiral dough mixer
We bought a spiral dough mixer. We used couple of times and the dough did not develop well due to speed of the device. We provided evidences and asked for a return/replacement (even accepting the upgrade difference payment). Yet, we had no solution as product cannot be returned after use. How can we see if its doing the job before using? No solution minded approach. Not recommended
19. Mai 2026
Antwort von ECatering
Thank you for taking the time to share your feedback. We’re sorry to hear that the spiral dough mixer did not perform as you had expected.
We understand your point regarding wanting to establish whether a machine is suitable before committing to it. However, once a machine has been used, we are unable to accept it back as a change-of-mind return. Where a customer believes a product is faulty or not operating as it should, we do have a warranty process in place to assess the issue and, where appropriate, arrange a repair or replacement.
We did provide guidance on the appropriate route to have the machine assessed, and we were willing to assist in resolving any genuine fault. We’re sorry that the outcome did not meet your expectations, but we do take concerns regarding our equipment seriously and always aim to find an appropriate resolution.
Thank you again for your feedback.
Antwort von ECatering
Thank you so much for your 5-star review! ⭐ We’re delighted to hear that you’re always happy with our service and products.
We really appreciate your continued support and look forward to serving you again in the future!
Antwort von ECatering
Thank you for your feedback. We’re sorry to hear that you found the cost of returning the item too expensive.
We understand that return costs can be a concern, and we appreciate you taking the time to share your experience. Our returns policy is in place to ensure the process is clear and fair, and we’re always happy to discuss any questions regarding returns before an item is sent back.
We’re sorry that your experience did not meet your expectations, and we appreciate your feedback.
Problem solved
I had an issue with my order after receiving some incorrect information from the online AI assistant. However, Matthew Finkel from Customer Success handled the situation very professionally and fairly.
He was very helpful throughout, understood the issue, and arranged a refund to resolve the situation. Really pleased with how everything was handled and with the customer service I received from Matthew.
Thank you, Matthew!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you so much for your kind and thoughtful review! We’re delighted to hear that Matthew was able to assist you and resolve the issue professionally and fairly. We’ll be sure to pass your lovely feedback on to him.
We’re sorry for the incorrect information you initially received, but we’re pleased that Matthew was able to turn the situation around and provide the level of service we strive for. Thank you again for your patience, understanding, and for taking the time to share your experience. ⭐⭐⭐⭐⭐
Antwort von ECatering
Thank you so much for your 5-star review! We’re delighted to hear you’re happy with the quality of our products and pans, and that you received excellent customer service.
**Worst company I have purchased from…
**Worst company I have purchased from in years**
I genuinely wish I had read the reviews before ordering from eCatering.
My experience with this company has been appalling from start to finish. When I wanted to return the item, I was told they would only refund 75% of the purchase price due to a restocking charge. I was then advised that further deductions could potentially be made if they considered the packaging to be marked or damaged.
Customer service has been equally dreadful. It took approximately FOUR WEEKS for them to respond to my email in the first place. The item was then returned to them, with tracking confirming they received it, and nearly another four weeks later I still have not received my refund.
At every stage, it has felt as though getting my own money back has been made as difficult as possible.
It has now reached the point where I have had to instruct NatWest to intervene and reverse the charges because I am still waiting for eCatering to refund me.
This is without question one of the worst customer service experiences I have had in years. The delays, deductions and complete lack of urgency once they have your money are unacceptable.
I would strongly advise anyone considering purchasing from eCatering to read the reviews carefully first. I certainly would not use this company again.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
We’re very sorry to hear about your experience and disappointed that we have not met the level of service you should expect from us.
We would really appreciate the opportunity to look into this personally and get the matter resolved for you. Please could you contact our Customer Service team directly with your order details, quoting your review, so we can investigate what has happened and work towards resolving the outstanding refund as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Excellent quick delivery
Excellent quick delivery. The fryer is perfect for my cafe.
11. September 2026
Antwort von ECatering
Thank you for your lovely review. It’s great to hear you were happy with the quick delivery and that the fryer is perfect for your café. We hope it serves you well.
-The ECatering Team
Worst experience with this company
Worst experience with this company. I have never seen this kind of catering industry before.
I would not recommend anyone to go to purchase any product from them.
19. August 2026
Antwort von ECatering
We’re sorry to hear about your experience and appreciate how disappointing it can be when a product is not suitable for the intended premises.
In this instance, the refrigerated prep counter was returned because it could not fit through the entrance to the premises. As there was no reported fault with the product, the return was treated as a suitability return, for suitability returns, return costs and a restocking fee can apply.
That said, we are always happy to review a customer's concerns. Please contact our Customer Success team directly and we will be happy to look into the matter further with you.
-The ECatering Team
Dissatisfied customer
I ordered an oven and when it came it was unsuitable.In order to send it back I had to pay £50 for collection and delivery back to E catering.I had seen a replacement oven that I was thinking about getting.After two weeks of hearing nothing about my returned item I phoned them.The item was sitting in the warehouse and at that point hadn’t been checked over but the lady who was very nice said because I had waited for so long she would give me the restocking money back so I had £401.99 sitting in their account. Little did I know I could only get that back if I ordered the replacement from that company.Also I found out there was a refund fee.I paid £418.98 for the oven initially and today received a refund of £241.40 and nothing to show for it.Please be very careful using this company or better still don’t use them at all because if your item comes and it’s unsuitable expect to lose a lot of money .As far as I’m concerned I have been ripped off good and proper
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for your review.
We’re very sorry for the delay in processing your return and for the confusion surrounding your refund.
Having reviewed this matter, we identified that an incorrect deduction had been made from your refund. This has now been corrected, and we have arranged for the outstanding balance to be refunded to you.
As the oven was returned because it was unsuitable rather than faulty, the return collection fee remains applicable.
We completely understand your frustration, particularly given the time you had already waited for the return to be processed, and we sincerely apologise for both the delay and the error with the original refund.
We have contacted you directly to confirm the resolution and hope this helps to address your concerns.
-The ECatering Team
Poor service nobody cares
Customer service very poor.Return policy very poor ,Equipement life 4 to 5 months yet year warrenty and no response.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
We’re sorry to hear that you have experienced issues with your equipment and that you feel dissatisfied with the level of service you have received.
We would be grateful if you could provide your order number so that we can locate your purchase and review the circumstances surrounding the issue, including the warranty and any previous correspondence.
Once we have the relevant details, we will be happy to look into the matter further and see how we can assist.
I strongly advise against purchasing…
I strongly advise against purchasing from this company. The product is extremely low quality—pure trash that broke after just four months, and the company couldn't care less for the last three months. A month after filing a claim, they sent a replacement part, but it turned out that wasn't even the cause of the failure. Since then, total radio silence regarding my requests for the correct part. I do not recommend this company at all, stay away!!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
We’re sorry to hear that you feel dissatisfied with your experience and understand your frustration with the time taken to resolve the issue.
Having reviewed the correspondence, I can see there has been ongoing communication with our suppliers in an effort to diagnose and resolve the problem remotely. The unit purchased was supplied with a **parts-only warranty**, and the remote troubleshooting process was offered to help identify the issue and, where possible, avoid the additional cost of arranging and paying for an engineer to attend and diagnose the fault.
While we appreciate that the replacement part provided did not resolve the issue, remote diagnosis is not guaranteed to identify the correct failed component without an engineer physically inspecting and testing the unit. The part was supplied as part of the troubleshooting process based on the information available at the time.
We have continued to liaise with suppliers regarding the issue and have been working to establish the appropriate next steps. We are sorry that you feel there has been a lack of progress, and we appreciate your patience while we have been trying to assist within the terms of the warranty provided.
We would be happy to continue working with you to reach an appropriate resolution.
Great site to order from
The website is extremely easy to use, prices are very reasonable and delivery is fast and efficient. I have purchased from them multiple times.
12. August 2026
Antwort von ECatering
Thank you for your fantastic review and for choosing us on multiple occasions. We’re delighted to hear that you’re happy with our website, pricing and delivery service. We really appreciate your continued support!
Antwort von ECatering
Thank you for your review.
We're pleased to hear that the item was as expected and that you were happy with its size. It's always great to know when a product meets our customers' expectations.
Thank you for choosing ECatering, and we hope to serve you again in the future.
-The ECatering Team
Antwort von ECatering
Thank you for your feedback. We're sorry to hear about this situation and understand how concerning it must be.
We have investigated the details available to us but have been unable to locate any recent contact from you regarding this issue. In addition, the order details associated with the information provided do not appear to match the product or circumstances described in your review.
We would like to look into this further and help resolve the matter as quickly as possible. Please contact our customer service team directly with your order number, delivery address, and any relevant details so that we can investigate the delivery and provide an update.
We take reports of missing deliveries very seriously and look forward to hearing from you so we can assist further.
-The ECatering Team
From ordering to receiving the two…
From ordering to receiving the two items was only three and a half days. Got what we paid for. Many thanks
14. August 2026
Antwort von ECatering
Thank you for your review.
We're delighted to hear that you were pleased with both the ordering process and the delivery. Receiving your two items within three and a half days and finding everything as expected is exactly the experience we strive to provide.
Thank you for choosing ECatering and for taking the time to share your feedback. We look forward to serving you again in the future.
-The ECatering Team
Antwort von ECatering
Thank you for your review
We're delighted to hear that you're pleased with your item. Thank you for choosing ECatering and for taking the time to share your feedback.
We hope to serve you again in the future.
-The ECatering Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.