I received the unit in 24hours. If only other businesses were this efficient life would be a lot less stressful. It's exactly what I was expecting. Great quality and well packaged. Thankyou
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Edit! I have now had a reply and we will see how the dialogue turns out. Watch this space! I ordered a double panini press. Unfortunately it is not fit for purpose. The heavy top plates have no... Mehr ansehen
Unternehmen hat geantwortet
I ordered mixer but for some reasons I had to return but instead paying 25% restocking charge I requested a credit not so I can buy something else. I struggled to order but a lady call Jo she made buy... Mehr ansehen
Unternehmen hat geantwortet
i found ecatering after falling into the adexa trap and losing loads of money on defective items. these guys have been amazing. product support. customer service and price. i wont go anywhere else no... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Gaststättenbedarf
- auch in
- Anbieter von Haushaltsgeräteteilen
- Catering- und Getränkeanbieter
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Küchenbedarf
- Küchenmöbelgeschäft
Vom Unternehmen geschrieben
At ECatering, we’re passionate about supporting professional catering businesses with high-quality equipment that helps them succeed. Since our founding, we have specialised in supplying a wide range of catering machines and tools — from mixers and fryers to ovens and refrigeration — all sourced from trusted manufacturers and rigorously tested for reliability. We understand that in the fast-paced catering industry, downtime isn’t an option. That’s why our focus is on delivering not just excellent products, but also outstanding customer service. Our knowledgeable team is here to help you choose the right equipment to fit your needs and budget, ensuring you get the best value every time. With nationwide delivery across the UK and an easy-to-navigate website, ECatering makes shopping for professional catering equipment simple and efficient. We also offer warranties and expert support to give you peace of mind long after your purchase. At the heart of everything we do is a commitment to our customers — from small independent cafés to large commercial kitchens. Your success is our priority, and we strive to build lasting relationships based on trust, quality, and exceptional service. Discover why so many catering professionals rely on ECatering for all their equipment needs. Experience hassle-free shopping and expert advice today!
Why professional kitchens buy from us
Vom Unternehmen geschrieben
- Free next working day delivery
- Order before 5pm, Monday to Thursday, and your equipment arrives the next working day. Free on orders over £100 excluding VAT, £8.50 below that. Some Scottish, Northern Irish and island postcodes are 2-3 working days.
- 90 day returns
- Ordered the wrong machine? Submit a return through your ECatering account within 90 days and our team will guide you through it. A restocking fee applies to cover inspection, testing and repackaging.
- Price Match Promise
- Seen the same equipment cheaper somewhere else? Submit a price match and our team will review it before you order.
- Click & Collect from our Seaham warehouse
- Select Click & Collect at checkout and pick up from Unit 7, Jade Business Park, SR7 9DR. Usually ready within 2 hours, Monday to Friday, 8am to 5pm.
Kontaktinformationen
Unit 7, Jade Business Park, Spring Road, SR7 9DR, Seaham, Vereinigtes Königreich
- 03333583678
- sales@ecatering.co.uk
- ecatering.co.uk
Graded equipment, less than new price
3,8
Gut
1319 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible company product support
Do not trust this company I ordered a deep fat fryer it became faulty within a week I’m still trying to get it replaced so many reasons from them not to replace
Lasted excuse is it had to go through insurance
I have reported to trading standards hopefully potentially customers will read this and think twice about using this company
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your frustration, especially given the impact this issue has had on your kitchen operations. After reviewing the correspondence, we can see that you reported the fault shortly after receiving the fryer and that there was understandably some confusion regarding the next steps for resolving the issue.
As advised, this product was supplied with a free 2-year parts and labour warranty that is administered by our third-party warranty provider. Because warranty claims for this product are managed directly through them, they are responsible for arranging the appropriate resolution, whether that be a repair, replacement, or alternative settlement.
We have recently contacted you directly to assist with making contact with the warranty provider and have provided the correct link to access your claim. If you continue to experience any difficulties, please contact us directly and we will be happy to look into this further and help wherever we can.
We value all customer feedback and are sorry that your experience has not met expectations.
-The ECatering Team
Antwort von ECatering
Thank you for your kind review. We're delighted to hear you're happy with both our service and products. We really appreciate your support and look forward to serving you again.
-The ECatering Team
We had a freezer delivered and it…
We had a freezer delivered and it wouldn't work properly, we only had it 4 days , we have sent 3 emails to try and resolve this but we are receiving no reply
2. Juli 2026
Antwort von ECatering
We're very sorry to hear about your experience and for the delay in getting back to you.
We can see that a colleague responded to your initial enquiry on 14 July and requested further information so that we could investigate the fault. Thank you for providing this information.
Your case has been passed to our Technical Support team for assessment, and we are currently awaiting their guidance on the next steps to resolve the issue. We understand the impact this is having on your business and appreciate your frustration, particularly as you are unable to fully stock the freezer.
Please accept our sincere apologies for the delay. We are actively monitoring your case and will contact you as soon as we receive an update from our Technical Support team.
-The ECatering Team
Did what it said on the box
Did what it said on the box. Ordered, confirmed, date and time given, items delivered. Items great quality.
2 foldable stainless tables
1 griddle
8. Juli 2026
Antwort von ECatering
Thank you for your fantastic review. We're delighted to hear that everything went smoothly from ordering through to delivery, and that you were pleased with the quality of your foldable stainless steel tables and griddle.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
-The ECatering Team
VERY HELPFULL TRUE TO THER WORD…
VERY HELPFULL TRUE TO THER WORD DELIVERY ON TIME AND PRODUCT AS EXPLAINED
2. Juli 2026
Antwort von ECatering
Thank you for your wonderful feedback.
We're delighted to hear that you found our service helpful and that your order arrived on time. It's great to know that the product met your expectations and was exactly as described.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future.
-The ECatering Team
Antwort von ECatering
Thank you for your 5-star review. We're delighted to hear you received excellent service. Customer satisfaction is our top priority, and it's always rewarding to know we've delivered a great experience. We really appreciate your support and look forward to serving you again in the future.
-The ECatering Team
Antwort von ECatering
Thank you for your kind review. We're thrilled to hear that you were happy with the fast delivery, great price, and quality of the product. We work hard to offer excellent value and service, so it's wonderful to know we met your expectations. We really appreciate your support and look forward to serving you again in the future.
-The ECatering Team
Great experience
Great experience. Found a good quality product (prep fridge) at a good price. Delivery was quick, and I was given a two hour time slot, with a phone call on the way.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for your fantastic review. We're delighted to hear that you found a high-quality prep fridge at a great price and that our delivery service met your expectations. Providing clear delivery time slots and keeping customers updated every step of the way is something we take pride in. We really appreciate your feedback and hope to serve you again in the future. Enjoy your new prep fridge.
-The ECatering Team
The freezer stopped working all my…
The freezer stopped working all my product worth thousand has to be disposed as i did'nt think a new freezer would pack up after 3 months of purchase. i bought this in November and its stooped working in February and I reached out only to be told that the warranty is parts only and up till now nothing has been done. I have freezer that's not working.
12. November 2025
Antwort von ECatering
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your freezer.
After you initially contacted us, our team responded promptly, reviewed the video you provided, and requested the unit's serial number so we could investigate the fault with the supplier. Once this information was received, the supplier advised that the issue could not be diagnosed remotely and that an engineer's report would be required to identify the cause of the fault.
We would very much like to assist in resolving this matter. However, we have not received any further correspondence or an engineer's report since our last communication. Please contact our Customer Support team directly so we can review your case and discuss the next steps available to you.
We value all customer feedback and would welcome the opportunity to help bring this issue to a resolution.
-The ECatering Team
Antwort von ECatering
We're sorry to hear you're experiencing issues with your cooler.
After reviewing your case, we can see that our team has spoken with you on two occasions. During the first call, troubleshooting was carried out and it was confirmed that the issue falls under a third-party warranty. A link was then provided so that a warranty claim could be raised directly with the warranty provider.
During the second call, our advisor explained that the warranty provider requires an email to be submitted first and also offered to contact the warranty provider on your behalf to request a callback.
Our team is currently liaising with the warranty provider and they will be reaching out to you shortly regarding the next steps. We appreciate your patience and apologise for the inconvenience caused.
-The ECatering Team
Fridge lasted a month, and no replacement or plan for one yet, after a week.
Fridge was intermittent from delivery, but given time to settle down. But failed completely in less than a month. Told to rectify through warranty (which is a one time only cover) so no real warranty cover for remaining 2 years. Warranty company don't answer the phone then hang up as no one available (12 times today). Created a claim online and received confirmation email. Then told they couldn't see it. No fridge, no remedy from ecatering, no contact from warranty company yet.
1. Juli 2026
Antwort von ECatering
We're sorry to hear of your frustration and appreciate you taking the time to share your feedback.
Since being made aware of the issue, we have been in contact regarding your claim and have continued to follow up on your behalf. We have since received confirmation that your claim has been discussed with you directly and is currently under review.
We understand how inconvenient it is to be without a working fridge and appreciate that this situation has been disappointing. While claims are handled by the warranty provider, we are keen to continue supporting you with this process.
As advised in our previous correspondence, if you require any further assistance, please reply to the existing email chain and we will be happy to help where we can.
We hope a resolution can now be reached as quickly as possible.
-The ECatering Team
Issue resolved, otherwise a good quality product.
The extractor was initially missing the cover/"chimney", which the website images clearly show in place.
After some exchange, the company provided a small refund to cover an alternative.
The product is otherwise good quality and I would recommend.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for your feedback.
We're sorry that your experience did not meet expectations and apologise for the incorrect information initially provided regarding a potential restocking fee. Following a review of your case, we confirmed that your order is not subject to any restocking charge and advised you accordingly.
We understand your concerns regarding the product imagery and the chimney/duct cover shown. We appreciate you taking the time to raise these points and provide detailed feedback.
To resolve the matter, we have offered a full refund and have agreed to arrange collection of the product at our expense, so that you will not incur any return shipping costs.
We regret that this purchase did not meet your expectations and apologise for the inconvenience caused.
-The ECatering Team
Antwort von ECatering
Thank you for your kind review. We're delighted to hear that you were pleased with both the quality of the product and our quick delivery service. We really appreciate your feedback and look forward to serving you again in the future.
-The ECatering Team
Quick response.
After having a few problems with a a/c unit I received a call from Fiona who was very helpful and sorted all my problems . Thank you for your quick response.
19. Juni 2026
Antwort von ECatering
Thank you for your feedback. We're very sorry to hear that the unit did not meet your expectations and that you were disappointed by the noise levels. We are also sorry that a member of our management team did not contact you as requested.
We take this feedback seriously and would welcome the opportunity to review the matter in full. We have reached out to you directly to discuss your concerns and find a suitable resolution. In addition, we are currently reviewing our internal processes to ensure management contact requests are handled more effectively in the future.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.
-The ECatering Team
I cannot recommend ECatering enough for…
I cannot recommend ECatering enough for their excellent service, quality and performance. I was having an issue with payment going through online so called the team and was able to resolve very quickly. My order was placed on Friday afternoon and was on a next working day delivery. To my surprise I received an email from the delivery company within a couple of minutes of order confirmation to tell me that they were delivering on Saturday. Great service and very helpful.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for such a fantastic review. We're thrilled to hear that our team was able to quickly resolve your payment issue and make the ordering process as smooth as possible. It's great to know that your order arrived even sooner than expected and that our delivery service exceeded your expectations. We truly appreciate your kind words about our service, quality, and performance, and we're delighted that you had such a positive experience with ECatering. Thank you for your recommendation and for choosing to shop with us.
-The ECatering Team
Purchased this for use in a care home
Purchased this for use in a care home. Next day delivery a promised, product is working very well and has made a big difference to the comfort level of staff and people we support.
22. Juni 2026
Antwort von ECatering
Thank you for your wonderful review. We're delighted to hear that the product arrived as promised and is making such a positive difference in your care home. It's especially rewarding to know that it has improved comfort levels for both your staff and the people you support. We truly appreciate your feedback and thank you for choosing our product.
-The ECatering Team
this item came so quickly
this item came so quickly
and was just what i needed
full marksto E Catering will use again
25. Juni 2026
Antwort von ECatering
Thank you for your fantastic review.
We're delighted to hear that your item arrived so quickly and was exactly what you needed. Your kind words and full marks mean a lot to the team at ECatering.
We truly appreciate your support and look forward to serving you again in the future.
- The ECatering Team
An absolute scam still be ignored to no…
An absolute scam still be ignored to no resolution or refund please please if you do anything today do not buy from this company. There are so many options out there please don’t make the same mistake that I did.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.
We would like to clarify that we have been actively communicating with you regarding this matter. Following our recent conversation, we have agreed a resolution and are currently arranging collection of the air conditioning unit for inspection.
Based on the information provided regarding the product's performance, the unit may be faulty. Once the inspection has been completed and a fault is confirmed, we will provide the resolution discussed. Our team has already requested the collection and will send the shipping label and collection details shortly.
We apologise for the frustration and inconvenience caused and appreciate the opportunity to resolve this matter for you. If you require any further assistance, please contact us directly.
-The ECatering Team
Amazing service and fast delivery.
17. Juni 2026
Antwort von ECatering
Thank you for your kind review. We're delighted to hear that you were pleased with both our service and fast delivery. We really appreciate your support and look forward to serving you again soon.
-The ECatering Team
SCAM
⚠️ ⚠️ ⚠️
This is the worst company i have had to deal with regarding product warranty and returns.
Our company bought a blender from these guys and within 2 months it was defective.
We contacted them to return they said take a video of it and send it to our WhatsApp. They said that they would pick it up if we gave them the postcode or product reference number.
It’s been 3 weeks and no response.
AVOID AT ALL COST DO NOT TRUST THIS COMPANY AT ALL ‼️‼️‼️
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this situation has been.
We'd like to apologise that you were not advised during your initial contact that warranty claims for this product are handled directly by a third-party warranty provider. We appreciate that this lack of information understandably led to confusion and delays.
Our records show that we emailed you on 26/06/2026 with the contact details for the warranty provider so that your claim could be progressed directly with the appropriate team. We recognise that this should have been communicated much earlier, and we're sorry for the inconvenience caused.
We take all customer feedback seriously and are reviewing how warranty processes are explained to customers to help prevent similar situations in the future.
If you have not received the email sent on 26/06/2026, or require any further assistance, please contact us directly.
-The ECatering Team
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