I received the unit in 24hours. If only other businesses were this efficient life would be a lot less stressful. It's exactly what I was expecting. Great quality and well packaged. Thankyou
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Edit! I have now had a reply and we will see how the dialogue turns out. Watch this space! I ordered a double panini press. Unfortunately it is not fit for purpose. The heavy top plates have no... Mehr ansehen
Unternehmen hat geantwortet
I ordered mixer but for some reasons I had to return but instead paying 25% restocking charge I requested a credit not so I can buy something else. I struggled to order but a lady call Jo she made buy... Mehr ansehen
Unternehmen hat geantwortet
i found ecatering after falling into the adexa trap and losing loads of money on defective items. these guys have been amazing. product support. customer service and price. i wont go anywhere else no... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Gaststättenbedarf
- auch in
- Anbieter von Haushaltsgeräteteilen
- Catering- und Getränkeanbieter
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Küchenbedarf
- Küchenmöbelgeschäft
Vom Unternehmen geschrieben
At ECatering, we’re passionate about supporting professional catering businesses with high-quality equipment that helps them succeed. Since our founding, we have specialised in supplying a wide range of catering machines and tools — from mixers and fryers to ovens and refrigeration — all sourced from trusted manufacturers and rigorously tested for reliability. We understand that in the fast-paced catering industry, downtime isn’t an option. That’s why our focus is on delivering not just excellent products, but also outstanding customer service. Our knowledgeable team is here to help you choose the right equipment to fit your needs and budget, ensuring you get the best value every time. With nationwide delivery across the UK and an easy-to-navigate website, ECatering makes shopping for professional catering equipment simple and efficient. We also offer warranties and expert support to give you peace of mind long after your purchase. At the heart of everything we do is a commitment to our customers — from small independent cafés to large commercial kitchens. Your success is our priority, and we strive to build lasting relationships based on trust, quality, and exceptional service. Discover why so many catering professionals rely on ECatering for all their equipment needs. Experience hassle-free shopping and expert advice today!
Why professional kitchens buy from us
Vom Unternehmen geschrieben
- Free next working day delivery
- Order before 5pm, Monday to Thursday, and your equipment arrives the next working day. Free on orders over £100 excluding VAT, £8.50 below that. Some Scottish, Northern Irish and island postcodes are 2-3 working days.
- 90 day returns
- Ordered the wrong machine? Submit a return through your ECatering account within 90 days and our team will guide you through it. A restocking fee applies to cover inspection, testing and repackaging.
- Price Match Promise
- Seen the same equipment cheaper somewhere else? Submit a price match and our team will review it before you order.
- Click & Collect from our Seaham warehouse
- Select Click & Collect at checkout and pick up from Unit 7, Jade Business Park, SR7 9DR. Usually ready within 2 hours, Monday to Friday, 8am to 5pm.
Kontaktinformationen
Unit 7, Jade Business Park, Spring Road, SR7 9DR, Seaham, Vereinigtes Königreich
- 03333583678
- sales@ecatering.co.uk
- ecatering.co.uk
Graded equipment, less than new price
3,8
Gut
1319 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
To whom it may concern,
To whom it may concern,
I’m writing to lodge a formal complaint regarding my recent experience ordering an air conditioner from eCatering.
I placed my order on Monday 22 June for next-day delivery, paying £342.
An hour after placing the order, I received an email stating next-day delivery would not be possible due to FedEx being overwhelmed and that delivery would instead be Wednesday 24 June.
Nothing arrived on the 24th. I repeatedly called eCatering and was told the delay was with FedEx.
I then contacted FedEx directly, who confirmed they had not even picked up the unit from eCatering. In other words, the item was never dispatched.
eCatering held my money for five days and then offered me a refund. I did not want a refund; I needed the air conditioner I paid for.
After my refund was processed at around 11 a.m., I checked your website and saw the same unit listed as back in stock—but now priced at £649. I called and was told only two had come back into stock that afternoon, which is hard to accept given the timing immediately after my refund.
This is unacceptable on several fronts:
Misrepresentation of delivery status, repeatedly blaming the courier when the product had not been dispatched.
Failure to provide the service paid for (next-day delivery, then Wednesday delivery) and holding funds without delivering goods.
A substantial and immediate price increase once my order was cancelled/refunded, which feels opportunistic and unfair.
What I want:
Immediate reinstatement of my order at the original price of £342, with expedited delivery at no extra cost, and written confirmation of the dispatch date and tracking details.
Alternatively, if you cannot fulfill the order immediately, a written explanation of why the item was never dispatched and a goodwill gesture (e.g., a significant discount or voucher) that reflects the inconvenience and the misleading communications.
Assurance that you will review your dispatch and customer communication processes so this does not happen to others.
Please treat this as a formal complaint. I expect a written response within 5 working days setting out the steps you will take to resolve this matter. If this is not resolved promptly and fairly, I will consider escalating to my card issuer under Section 75/chargeback, reporting to Trading Standards, and leaving an honest public review detailing this experience.
Order details:
Product: Air conditioner unit
Order date: Monday 22 June
Original price paid: £342
Promised delivery: Next day (then revised to Wednesday 24 June)
Refund time: Approximately 11 a.m. (same day the item reappeared online
Companies response was basically blaming FedEx. I did speak to FedEx myself and they confirmed that they never actually collected the item. It always just label for delivery had been raised.
I truly believe the item was sold without actually having any in stock due to the high demand of an air-conditioning unit!
22. Juni 2026
Antwort von ECatering
Thank you for your detailed feedback. We are sorry to hear about your experience and appreciate the opportunity to respond to your concerns.
Firstly, we would like to sincerely apologise for the inconvenience and frustration caused.
Our records show that your order, placed on 22 June 2026, was processed the same day and collected by FedEx on 23 June 2026 alongside a number of other consignments. Once collected, the shipment was no longer in our physical possession.
Unfortunately, the parcel was subsequently lost while in transit with the courier. At the time of your contact with us, we were relying on the tracking information available, and it was not immediately clear that the parcel could not be located. This is why the delay was initially communicated as a courier issue, rather than as a non-dispatch.
We fully acknowledge that the delivery did not meet the expected timeframe and understand how frustrating this situation was, particularly given the urgency of your order. Once it became clear that the goods could not be delivered, we processed a full refund before 11:00 a.m. to ensure you were not left out of pocket.
With regard to pricing, our website operates as a live retail platform, and prices can fluctuate based on supply costs, stock levels, and market demand. The sequence of events was that your refund was processed in the morning, and later that day, returned stock was booked back into inventory by our warehouse team. Once this stock became available, it was listed at the current market rate, which had increased since your original purchase.
We understand how the timing of this may appear; however, this was part of our standard operational process and was not linked to your specific order.
As your order has already been refunded in full, we are unfortunately unable to reinstate it at the original price, as the stock currently available reflects updated pricing conditions. As a full refund was issued promptly, the transaction has been resolved financially. Chargeback or Section 75 claims typically apply where funds have not been returned or where there has been a breach of contract without remedy, which would not apply in this case.
We take feedback such as yours seriously and will be reviewing both our courier handling processes and communication practices to help prevent similar situations in the future.
Once again, we apologise for the inconvenience caused and appreciate you taking the time to share your experience.
-The ECatering Team
Item arrived damaged
Item arrived damaged. Company have refused to do anything about it despite providing evidence.
Avoid where possible - terrible customer service after spending thousands.
My response: I have contacted you and given you a chance to resolve the issue and you still remain unhelpful.
You expect us to unbox all the equipment whilst the delivery driver is there, that's just completely unrealistic.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
We’re sorry to hear that you’re unhappy with your experience and take concerns like this seriously.
To clarify, we do have a damage in transit policy in place to ensure issues can be resolved quickly. As outlined in our terms (Section 7.5), customers are required to inspect goods at the point of delivery and either report any damage immediately or sign the delivery as “unchecked” and notify us within 24 hours with supporting photos of both the product and packaging.
Where deliveries are signed as received in good condition, or damage is not reported within this timeframe, unfortunately we are unable to process a transit damage claim, as we cannot verify the condition at the point of delivery.
That said, we would still like the opportunity to review your case further. Please contact us directly with your order details and any supporting evidence so we can take another look for you.
-The ECatering Team
Good product and quick delivery
18. Juni 2026
Antwort von ECatering
Thanks so much for your kind feedback. We’re really pleased to hear you’re happy with the product and that the delivery was quick. We appreciate your support and hope to serve you again soon.
-The ECatering Team
Description of item was misleading
Description of item was misleading. We bought a milkshake mixer that said it would make Frappe. The machine will not crush ice, for the Frappe. I contacted customer service who said the technical team said you need to use crushed ice. This was not clear on the website description. I know have a £100+ machine that will not do what it was purchased for. I have asked to return it, but no reply back from that correspondence
17. Juni 2026
Antwort von ECatering
Thank you for your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration, particularly as the product did not meet your expectations for making frappes. While the milk shaker is suitable for blending drinks such as frappes when using pre-crushed ice, we appreciate your point that this requirement was not made clear in the product description. We take this feedback seriously and will review the listing to ensure it better reflects the product’s capabilities to avoid any confusion in the future.
We’re also sorry for the delay in communication while your query was being escalated.
Our team have reached out with a resolution option, and we’re here to ensure this is handled as smoothly as possible for you.
Thank you again for bringing this to our attention, and we appreciate the opportunity to resolve this for you.
-The ECatering Team
We bought a 2 door pizza prep fridge
We bought a 2 door pizza prep fridge , quick delivery , a great product , we needed some extra shelves, great customer service from Tyler, and we spoke to Ben on the phone with some questions when we first received the fridge, excellent service overall from start to finish, thank you.
9. Juni 2026
Antwort von ECatering
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We're delighted to hear that you're pleased with your 2-door pizza prep fridge and that everything from delivery to product quality met your expectations. It’s great to know Tyler was able to assist with the extra shelves and that Ben could help answer your questions early on, I'll be sure to pass your feedback along to them.
Providing excellent service from start to finish is exactly what we strive for, so your comments mean a lot to the whole team. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Thanks again for your support.
-The ECatering Team
Never received purchase and totally…
Never received purchase and totally Ignorned when reaching out. Only response I did receive was a return policy at my cost although I never received the Item. This company is a complete embarrasment and chosen courier is Fedex..... Says everything about this company
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
We’re very sorry to hear about your experience and completely understand how frustrating this situation must have been.
This issue was the result of a systems error on our side, and unfortunately your enquiry was handled by our automated AI response system instead of being picked up by a member of our team. We sincerely apologise for the lack of proper support and for the inappropriate response you received regarding the return policy, especially as you had not received the item.
This is not the level of service we aim to provide, and we fully appreciate how disappointing this must have been.
We have since reached out to you directly to resolve this matter and ensure it is handled properly. Please rest assured we are also reviewing our processes to prevent this from happening again in the future.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
-The ECatering Team
Phenomenal service i ordered some…
Phenomenal service i ordered some gastronorm pans but got sent the wrong size and they rectified the issue straight away and got the correct size delivered. Top service
10. Juni 2026
Antwort von ECatering
Thank you for the fantastic feedback.
We’re really sorry for the initial mix-up with the sizes, but we’re delighted to hear the team was able to resolve things quickly and get the correct items out to you without delay.
Your kind words mean a lot to us, we truly appreciate your support and are always here if you need anything else.
-The ECatering Team
Very disappointing experience.
Very disappointing experience.
I purchased equipment from this company only a few months ago and when it developed a fault, I expected a straightforward warranty process. Instead, I have spent weeks chasing emails, trying to contact the warranty provider, and repeatedly asking for updates.
Despite being told on multiple occasions that the matter had been escalated and that someone would come back to me, I have received very little communication and no meaningful resolution. The most frustrating part has been the lack of ownership and the amount of time I have had to spend chasing what should have been a simple warranty claim.
As a business owner myself, I understand that products can occasionally fail. What matters is how a company deals with the problem. Unfortunately, my experience has been one of delays, poor communication, and a complete lack of urgency.
I am still left with faulty equipment and no clear timescale for repair or replacement.
Based on my experience, I would be very cautious about purchasing from this company and relying on their after-sales support.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and the frustration this situation has caused.
We completely understand your expectations around a straightforward warranty process, and we agree that communication and timely updates are essential, especially when equipment is not functioning as it should.
In this instance, the warranty for your equipment is managed by a third-party provider. We have already requested that the warranty provider contact you directly to help move things forward more quickly and provide clearer updates.
We apologise that this has not been as smooth or as responsive as it should have been, and we appreciate how disappointing that must be. Your feedback regarding communication and ownership has been taken seriously, and we are actively working with the provider to improve the experience.
If you are still awaiting contact or would like us to escalate this further on your behalf, please feel free to reach out to us directly, we are here to help and want to ensure this is resolved for you as soon as possible.
Thank you again for bringing this to our attention.
-The ECatering Team
Delivery service excellent
Delivery service excellent. Driver very polite and helpful. Product performance and quality very good .
15. Juni 2026
Antwort von ECatering
Thank you for your kind feedback.
We’re delighted to hear that your delivery experience was excellent and that our driver was polite and helpful. It’s also great to know you’re pleased with the performance and quality of the product.
We really appreciate you taking the time to share your experience and hope to serve you again in the future.
-The ECatering Team
We ordered the product (commercial…
We ordered the product (commercial dishwasher) for next day delivery. We ordered it on Monday last week and every day we were told it would be the next day. It finally arrived today. On weekends we are twice as busy as weekdays, and on Saturday and Sunday had to bring in extra staff to cope with pot wash being hand only. The delivery company clearly lied to us on at least two separate occasions.
15. Juni 2026
Antwort von ECatering
Thank you for your feedback, and please accept our sincere apologies for the delays and poor communication surrounding your delivery.
We fully understand the impact this had on your business, particularly over a busy weekend, and appreciate how frustrating it must have been after choosing us specifically for next-day delivery. What you experienced falls well below the standard of service we aim to provide.
Unfortunately, there were multiple failures in the handling of your delivery, including missed rescheduling, incorrect delivery updates, and inaccurate information provided about the delivery attempt.
Your feedback has been taken seriously, and we are reviewing this incident internally with both our customer service team and delivery partners to prevent this from happening again.
If there is anything further we can do to support you, please don’t hesitate to contact us directly.
-The ECatering Team
My order has not been deliveted
15. Juni 2026
Antwort von ECatering
Thank you for your review, we’re sorry to hear about your concern.
We’ve checked your order placed on 15/06/2026, which is marked as delivered on 16/06/2026. The proof of delivery includes a signature recorded at the time of delivery.
At this time, we haven’t located an email from you regarding this order. If you’re still experiencing an issue, please contact our customer service team directly so we can investigate this as quickly as possible and assist you further.
We’re here to help and look forward to resolving this for you.
-The ECatering Team
Lava Rock Grill
Only here did I find the product I was looking for and at an affordable price.
8. Juni 2026
Antwort von ECatering
Thank you so much for your kind words. We’re thrilled you were able to find exactly what you were looking for and at a great price too. We really appreciate your support and hope to see you again soon.
-The ECatering Team
I will never recommend you this company…
I will never recommend you this company when you buy something very be careful. Check before you buy when you’re trying to send back they charging you a lot of money.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for your feedback. We’re sorry to hear that you’re disappointed with your experience, and we appreciate you taking the time to share your concerns.
As outlined prior to purchase, we operate as a business-to-business supplier, so our returns policy differs from typical consumer retail. Details regarding return shipping costs and any applicable restocking fees are clearly stated in our Terms & Conditions (clause 9.4) and on our Returns page. These fees reflect the genuine costs involved in inspecting, testing, and preparing commercial equipment for resale, and in some cases, additional charges may apply if items cannot be returned to a saleable condition.
We understand that this may not meet everyone’s expectations, but we always aim to be transparent so our customers can make fully informed decisions before purchasing.
That said, we’d really like the opportunity to review your specific case and see if we can help further. Please contact us directly with your order details, and our team will be happy to look into this for you.
-The ECatering Team
First and Last Experience
First time I've used this company. My wife has used them before but i can only go from my experience.
The product received was unfit for purpose. When trying to arrange a return I was even told incorrect information that wasn't on the websites descriptions.
Think they also forgot about me as I had to chase the refund -50% of the original cost.
Be swerving them in future.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you for taking the time to leave your feedback, and we’re really sorry to hear about your experience.
Unfortunately, we haven’t been able to locate your order or investigate the issues you’ve raised based on the details provided here. This means we’re unable to fully review what went wrong with the product, the return advice you were given, or the delay in your refund.
We’d really appreciate the opportunity to look into this properly. Please could you get in touch with our customer support team directly, providing your order details, so we can investigate further and assist you?
We take feedback like this seriously and are always looking to improve our service, so your input is important to us.
-The ECatering Team
The air con unit is perfect
The air con unit is perfect. Had a problem with next day delivery. Contacted them, and they quickly sorted and refunded me. Would not hesitate to use them again.
Happy customer.
1. Juni 2026
Antwort von ECatering
Thank you so much for your kind feedback.
We’re delighted to hear that you’re happy with your air con unit and that our team was able to quickly resolve the delivery issue for you. Providing great products alongside responsive service is very important to us, so it’s wonderful to know we met your expectations.
We really appreciate your understanding and your recommendation, it means a lot to us. If you ever need anything in the future, we’ll be more than happy to help.
Thanks again for choosing us.
-The ECatering Team
Excellent extractor fan and fast delivery
I bought an industrial extractor fan, good price as it was on sale. It came packaged very well and tested it working all good. Very powerfull extractor. The delivery was excellent and fast.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you so much for your fantastic review.
We’re really pleased to hear you’re happy with the extractor fan and that it arrived quickly and well packaged. It’s great to know it’s performing exactly as expected and delivering the powerful extraction you needed.
We truly appreciate your feedback and your support, if you ever need anything else, we’re always here to help.
-The ECatering Team
Antwort von ECatering
Thank you so much for your kind words.
We’re thrilled to hear you had a great experience with our customer service. Your feedback means a lot to us, and we’re always here to help whenever you need us.
-The ECatering Team
Charging a 25%-40% re-stocking fee on…
Charging a 25%-40% re-stocking fee on top of charging the customers the price of returning the item
4. Juni 2026
Antwort von ECatering
Thank you for your feedback. We’re sorry to hear you’re unhappy with our returns policy and appreciate the opportunity to clarify.
As a business-to-business supplier, our terms and conditions differ from consumer retail standards. Our returns policy, including responsibility for return shipping costs and applicable restocking fees, is clearly outlined both in our Terms & Conditions (clause 9.4) and on our Returns page prior to purchase.
The restocking fee reflects the genuine costs involved in inspecting, testing, and repackaging commercial kitchen equipment to ensure it meets the high standards required for resale. Where items cannot be returned to saleable condition, the higher fee covers the additional loss in value incurred.
We understand that this may not align with all expectations, but we aim to be transparent about these conditions so our business customers can make informed decisions before purchasing.
If you’d like us to review your specific case further, please feel free to email or contact us directly, we’re always happy to help where we can.
-The ECatering Team
Ordered it and it arrived the next day
Ordered it and it arrived the next day. Delivery driver not helpful at all.
28. Mai 2026
Antwort von ECatering
Thank you for your review. We’re really pleased to hear your order arrived quickly.
We’re sorry to learn that your delivery experience didn’t meet expectations. We work with third-party couriers, but this isn’t the level of service we aim to provide. Your feedback has been noted and will be shared with the delivery team to help improve future experiences.
If there’s anything further you’d like us to look into, please don’t hesitate to get in touch.
-The ECatering Team
Antwort von ECatering
Thank you for your kind feedback. We’re glad to hear you had a good experience with our service and appreciate you taking the time to share it.
-The ECatering Team
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