edwardcreation.com Bewertungen 

Outstanding customer service .I have purchased 2 lift chairs from edward creations . I Had a problem with second one . A small wire detached from under chair . I contacted service thru email help line explained the problem and sent pictures of wire and location under chair . Lou emailed within 30 min . He explained that he sent info to tech department. Received update within an hour . I was offered a full replacement chair because I was still under warranty. I received new chair 2 days later .
Thank you lou

I just emailed a refund request to EdwardCreations so let’s see how long it takes for a response.

I purchased my original Stashease lift chair on April 17 2025. That one had defects. I can’t remember what defects they were (terrible memory) but, I emailed them and their response was relatively quick and they sent me a new chair without having to return the original ( I guess they already knew about those defects).

They sent me the new chair and this one has started leaning to one side. It is an inch difference from one side to the other but I have severe back problems and one inch makes a huge difference.

I wish I had read reviews before purchasing. I previously had an oversized chair from rooms to go. It wasn’t a lift chair but it was way more comfortable and much better for my back. I wish that I had never gotten rid of it.

I will update this review, good or bad, once I hear from them

I have had the Quatro lux chair for several months now, $1000 chair.
This is a warning to those shopping for a lift chair for health reasons. Do yourself a huge favor, do not buy a chair that you can not sit in and try before you buy it. To their credit, the chair operates as it is supposed to, and it looks nice. Those are the only positives. This chair is NOT comfortable, the seat part does not move at all like a normal recliner. A normal recliner, when your legs go up, and the back reclines, the seat part actually tilts back. This one does not. Its like sitting on the floor with your legs straight out. Your butt and legs are straight, the only thing that reclines is the back. The massage motors in the leg part actually stab you in the lower back part of your calves and are not comfortable, if you move your legs to the sides, you dont feel the massage. This chair says it has adjustable lumbar support, it does not. It is in the lower thoracic part of your back so for people with lumbar issues, this is useless. These were things I pointed out to the company as soon as I put it together, they said I could return it at my expense. Thats a large expense just to try a chair out. So maybe this warning will help someone not make the mistake i have. If you can't try it, DONT buy it.

Terrible chairs and horrendous customer service! Look at all the other negative reviews! They do not care and sell cheap made products that fall apart!

Very lame response! I messaged them BEFORE the warranty expired! They took forever to respond.

That’s because these crap chairs you have sent KEEP BREAKING!

I should have known better to never purchase a chair that I can't sit in first. The chair I received is so cheaply made it is extremely uncomfortable to sit in. There are places where there is no padding so the only thing that covers the wood is the fabric that covers the awhole chair. I've had multiple things break on it and the warranty as I later learned is that they just mail you that piece and you have to fix it yourself. I have not had the heat and vibration that they call Massage because they keep stalling mailing me the parts for repairing that. When I told them that my chair was making a sound when I put the legs down they wanted me to take a picture. Now how do you take a picture of a noise. I did take a picture of the problem with the remote and showing how it was broken and where it was broken. But that wasn't enough then they wanted video of the problem so I sent them a video of the exact same things that I did the still pictures of. It is supposedly in the mail and I am still waiting for it. And it's supposedly comes with instructions on how to fix it. Of course I can't do it because I can't bend over so I have to rely on friends and family to do it for me. I wish I never spent this money on this chair. I would have rather given $850 to a stranger then to this company.

Purchased a "Lay flat lift chair" from them based on reviews and a 2 year warranty promise. At first, did not realize what they sent me was not what was pictured on their website. We had trouble with the base which would not lift the leg rest to fully extend, got in touch with them, sent in a video showing the issue, they sent me a replacement base within 5 days. Once I received it and put it together, I realized it was not at all like the pictures/video on their website. I reached out again and told them I was unhappy with the product, felt they were deceptively advertising and the leg rest still did not fully extend as pictured on their website. Within days, I received a cashback refund offer with an apology and keep the chair. I was satisfied enough with that offer to accept it BUT, this whole episode could have been avoided if they had not deceived me (YOU) by showing one item and sending another! I had started a dispute with my credit card company that I would have kept active had this company not engaged with me as they did. BEWARE, check the pictures/video and get a guarantee that you are buying that exact same product before you purchase.

Edward Creation has exceptional customer service. I had a problem with a lift chair that I bought over a year ago. They handled my problem within a week. Thank you, Lou

Non-existent customer service.
Won't answer telephone.
Non-responsive to emails.

Don't do business with them!

The chair is falling apart screwed keep coming out. And the massage won’t stay plugged in

They will not answer a phone call They ask for you to hold line and I do this this is the 3RD time finally a recording comes on comes on and says please leave name and number and we will call you back. Still hasn't and I've been calling since Thursday

The customer service is GREAT at telling you what you want to here, but ZERO at delivery. Three months I've requested a refund via email, and chatting with the CS for the $50 add on to a purchase - the pressure relief pad. Still waiting although I've been told many times it will happen.

As for the chair.
The lift is great - quiet and the independent back legs was a feature I wanted.
Assembly was easy, cords are nice length and easy to manage.
The lumbar works well, but is designed for a taller person, so hits me 5'8" higher up in the back.
The pockets are deep good for magazines, etc.
The drink holders open way to easily and fall open at times.
The chair is solidly built, constructed of wood - you can feel it at many different points.
The padding is cheap, too soft and feels more like stuffing for a pillow than the firmer padding most furniture uses and not high quality.

The worst, for some reason there is WOOD across the front in two points that stick up stabbing you in the leg! No idea why it's not a solid piece across the front.

Three different types of padding and you'll still feel the pressure from this piece of wood sticking up on the right side for no apparent reason.

For under $1,000 you get what you pay for as chairs with these features are generally in the $2500-3500 range.

I wouldn't purchase this again, but it was a good learning experience as far as the next purchase what to look for in construction.

GOT MY CHAIR ON 1-10-2025 DELIVERY WAS BAD FROM FED X SUPPPOSE TO SIGN FOR IT THEY JUST DROP OFF IN DOORWAY DID NOT SEE IF ANYBODY WAS HOME I DONT KNOW WHY EVERYBODY GIVES THIS CHAIR A 5 STAR RATING ONE OF MY METAL CUP HOLDER IS INSIDE OF ARM CAN'T GET OUT CHAIR IS NOT THAT COMFORTABLE COULD USE MORE NECK SUPPORT

Purchased a Knight layflat based on Edward's Creation description and marketing literature. Very big mistake! First, needed technical assistance to locate all of the electrical connections. They refused to return a phone call. Wanted me to create a video to send to them. One very simple question!! So, don't expect customer service! Second, this chair is by no means comfortable, especially if you plan to lay back and take a nap. There's a large gap between the seat and the back. There is also an elevation difference in the cushions at this location making it feel like you are laying on a large lump in the lumbar support area. The footrest also has two lumps, one on each side. Uncomfortable unless your legs are in the exact right location. Mine is about a month old and has began to creek and pop when reclining or sitting up. So, durability is already in question. My advise...don't walk away, RUN!!

The chair provides excellent support, and the lift function is incredibly helpful.

Purchased lift recliner have been having trouble since about wk 3 calling does no good always unavailable. Have not received call back have sent pictures and video to lou and received same story every time that they didn't receive it. Will not purchase other chair from them because will not put up with the hassle to get anything repaired.

I ordered a sleeper recliner. It is the most awful chair to sleep or sit in. It’s hard as a rock! It does not recline flat like their description said. It is not as long and wide as the description either. This is Not an oversized chair by no means! But the super hard firmness is just awful! And these are suppose to be for elderly people? I think not!

very bad service. its my 2nd time and not happy.so please refund me. they have very third class stuff.

The recliner I received was far from what was advertised. Supposed to be oversized plush. It is so hard I can’t sit on it and far from being plush. I have been fighting with them and they have offered to credit 100.00 and a free gel cushion. I stated that doesn’t fix chair and wanted them to pick it up. I am 71 and disabled so taking it apart is out of the question. They advised me i had to pay return shipping and packaging when they misrepresented the chair. Do not buy from these people. It has been a nightmare.

Dropshipped Chinese Garbage, they make you pay for the return shipping. The return cost ended up being about 500$.

As I am disabled, I really looked forward to receiving my light brown lift recliner that was supposed to lay flat. I received instead a dark Dark gray/black recliner. When I emailed Edward Creation to ask to be sent the right chair that I ordered I was instead insulted by the customer service rep who told me that I was sent the right chair, but that my chair just “looks” dark gray/black in various lighting! Black and light brown do not look confusingly different in various lighting. They refused to make the purchase right and simply refunded me $100 for my dissatisfaction, which I agreed to simply because I knew there was no way Edward Creation was going to send me the chair I ordered to replace the Wrong colored chair they sent me.

WORSE than the color being wrong is that the chair slopes down toward the footrest which doesn’t elevate to a comfortable height. And the massive gap between the backrest and seat of the chair created when you lay flat is so uncomfortable it took a week for my back to heal after sleeping in the chair one single night.

I’ve never been so disappointed in any furniture purchase I’ve ever made! I’ll never recover all of the $800+ I paid for this worthless junk so lesson learned! Never buy from this company. Ever!