Elevenloves Bewertungen 

93
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Hayley at Eleven Loves is truly one of the most helpful business owners you could hope to deal with. Her advice is honest and plentiful and the clothes are made beautifully. Delivery is very quick an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have now purchased quite a few items from Eleven Loves and not only is the quality of the clothing fantastic but the service from Hayley is outstanding. Delivery is rapid, you basically placed your... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Gorgeous clothes and the very best customer service experience. I wanted to order something that was low in stock but was due to go on holiday. Hayley allowed me to place the order and she delayed pos... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Eleven Loves have crafted a beautiful brand with quality, stylish clothing and Hayley shares so many tips on how to wear their pieces - it feels like a little community! Love the brand and my most re... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bekleidungsgeschäft

Vom Unternehmen geschrieben

Eleven Loves creates beautifully made, effortless clothing for women that can be worn day to night, throughout the seasons, year after year. We do so with love and respect for the environment, our talented producers and our wonderful customers. We want to make our customers feel special every single day.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

93 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4,8

Alle Bewertungen

(93)

39 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I have recently discovered …Elevenloves…

I have recently discovered Elevenloves , and … I wish I had found them sooner !!!
Quality clothes , true fit and they really look good, , .Its worth viewing the live shows as Hayley is very informative and truly engages with her customers , advising and supporting ideas
I am addicted!! 😱

22. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Lilian- what a wonderful review, thank you so much for the very kind feedback. The engagement with customers is my favourite part of running Eleven Loves and makes such a difference to improving what we do. It only works because of my amazing customers so thank you for joining them. Thank you for all the support for my small business. Hayley x

Bewertet mit 5 von 5 Sternen

5* customer service

5* customer service, very reactive personal service, query sorted, this company really cares about it’s quality and reputation and I will 100% remain a loyal customer. Super impressed.

25. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Lisa, thank you so much for your wonderful review. I am so pleased to hear your feedback about our customer service, which is very important to us. Thank you for your support for our small business. Hayley x

Bewertet mit 5 von 5 Sternen

I have purchased several items from…

I have purchased several items from Eleven loves all have been perfect for me. The customer service from this small business is second to none.
I can’t recommend it highly enough.

12. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Kim. Thank you so much for your lovely review and kind feedback. I am so pleased to hear that you have been happy with all of your purchases and with the customer service. Thank you for all your support for our small business. Thanks, Hayley x

Bewertet mit 5 von 5 Sternen

A happy customer

I recently found this lovely brand & I LOVE It!!!!!!
I have purchased seven items already,they are of beautiful quality & a perfect fit. Looking forward to my next purchase.
I am 68 years young & these clothes have give me my confidence back. I get lots of comments which is really nice.
I can recommend watching the videos on Thursday evenings & Sunday mornings. Lots of style tips with new items always coming in. Just love it.
The service is excellent, very quick & beautifully wrapped .
Happy shopping
Glennis xx

21. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Glennis. Thank you so much for your wonderful review. It is lovely to hear that you are finding the Sunday and Thursday lives helpful and for the amazing feedback on our clothes. I will pass on the customer service feedback to our fulfillment partner- they are great and will be delighted to hear this. Thank you for all your support for my small business. Hayley xx

Bewertet mit 5 von 5 Sternen

Top notch

Love this brand - really lovely clothes. I have ordered a number of items and always had fantastic customer service.
Really can’t fault this brand.

2. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Suzanne. Thank you so much for your wonderful review. I am so pleased to hear your feedback about our customer service. Thank you for all your support for our small business. Hayley x

Bewertet mit 5 von 5 Sternen

Amazing clothes and customer service!

I have been a customer of Eleven Loves for about a year and find their range to be a fab mix of staples and more stand-out items, all great quality. Their Izzy dresses (vest style and long sleeve are the best quality rib I've ever seen and fit like a glove). I also have the Leah linen waistcoat and trousers which received so many compliments in the summer. I have just had an issue with a fault in a sale jumper and received rapid responses to my emails this weekend. I then realised that it was Hayley herself replying! All resolved most deftly by her. Thank you!.

9. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Sue. Thank you so much for your kind review which is hugely appreciated. So pleased to hear your feedback on the quality of the products and that we resolved the issue with the jumper in a way that you were happy with. Thank you for all of your support. Many thanks, Hayley x

Bewertet mit 5 von 5 Sternen

Quality clothes, exceptional customer service

Great quality clothes with exceptional customer service from Hayley. Royal Mail messed up my delivery and this was rectified by the owner Hayley the same day. I bought a sweatshirt to try out the brand and I will be buying again - love it!

1. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Ruth- thank you so much for your wonderful review. I hugely appreciate your kind feedback. Thank you for your support for our small business. Hayley x

Bewertet mit 5 von 5 Sternen

Eleven loves sells stylish quality…

Eleven loves sells stylish quality items which you won’t find on the high street. Hayley the founder is always happy to offer her advice on styling, sizing etc . Eleven loves customer service is exceptional. Ladies support this small business you won’t regret it.

19. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Tracey. Thank you so much for your wonderful review. I love offering styling advice and am planning to focus more on this in the coming year. Thank you for all of your support for my small business and I am so pleased to hear your feedback on our customer service. Thanks, Hayley x

Bewertet mit 5 von 5 Sternen

Ordered a sweatshirt and a ribbed dress…

Ordered a sweatshirt and a ribbed dress and both came quickly, packaged beautifully and are excellent quality and fit. Will definitely order again. I got a 15% off code from the person I saw marketing these items, so even more worthwhile!

10. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Abbi. Thank you so much for such a lovely review. I am so pleased to hear that you are happy with the quality and fit of the items you ordered. Thank you for your support for my small business.
Hayley x

Bewertet mit 5 von 5 Sternen

A cut above the rest!

When you are out and another lady walks in with the same Tee it can be bad! Not when it is an Eleven Loves tee. We shouted Snap and then raved about how much we love this business and their products.

22. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Shona. That is so lovely to hear- thank so much for the wonderful review and for sharing your story about meeting someone else with the same Tee! Thank you for all your support for our small business. Thanks, Hayley x

Bewertet mit 5 von 5 Sternen

Truly divine in every sense

Hayley goes above and beyond and Eleven Loves is a brand that really involves its customers. Whether that’s decisions on styles, feedback on service or customer events, this brand has stayed true to its small roots as it has grown.

24. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Laura- thank you so much for your lovely review. Involving customers is so important to us and it is one of my favourite parts of running the business. Thank you for all of your support. Many thanks, Hayley

Bewertet mit 5 von 5 Sternen

Customer service is wonderful

Customer service is wonderful. Personal and super fast response. Gorgeous items!

9. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Jo. Thank you so much for your very kind feedback about our customer service and about our clothing, it is very much appreciated. Thank you for your support for our small business. Hayley x

Bewertet mit 5 von 5 Sternen

Customer Service

The customer service provided by Eleven Loves is exceptional. Responses to any queries are so quick and they are always super helpful. The ease of placing orders and the speed of delivery is unlike anything I’ve experienced before. Beautiful, high quality clothes too. It’s my favourite place to shop!!

7. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Thank you so much for your wonderful review. Your lovely feedback about our customer service and our clothing is so appreciated. Thank you for your support for our small business. Hayley x

Bewertet mit 5 von 5 Sternen

Excellent customer service

Eleven Loves is a small business with the best customer service I have experienced. I received goods on 5th November and needed to email Hayley regarding a query I had a response from her within minutes and my query was actioned straight away. I do not know any other business who respond so quickly. Returns and refunds are also dealt with very quickly. Excellent service Thankyou

5. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Chris- thank you so much for your wonderful review. I am so pleased to hear you feedback about our customer service and it is so appreciated. Thank you for all your support for our small business. Thanks, Hayley x

Bewertet mit 5 von 5 Sternen

Just purchased the Juliette joggers

Just purchased the Juliette joggers, great quality, fun to wear and very fast service! thank you

30. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi - thank you so much for your wonderful review. It is lovely to hear your feedback about our Juliette joggers and the speedy delivery. Many thanks for your support for our small business. Thanks, Hayley

Bewertet mit 5 von 5 Sternen

First order with Elevenloves

First order with Elevenloves. Great service quick delivery and very well presented. Very pleased with my blouse and sweatshirt they are both well made and good quality. I am normally a size 8 and ordered a small in the sweatshirt, it was perfect true to size. Customer service is also excellent just what you would expect from a small independent company.

16. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Janey. Thank you so much for your wonderful review. It is lovely to hear your feedback on the products and the customer service. Thank you for your support for our small business, it is hugely appreciated. Thanks, Hayley x

Bewertet mit 1 von 5 Sternen

Not one thing to love about Eleven Loves.

I’m experiencing the same blunt and poor service. Such a shame. I’ve had to return an item as it’s faded after one wash which is not good for the price. I wrote to Hayley and received a spiky response. Sent it back( hoping she was having a bad day). Chased for a response 10 days later. Told a team and technician had reviewed the garment. It’s a company of 1 so I doubt that. Still waiting for either the faulty garment back (joy) or a refund. Such a shame. We all recommend. You go down in the ‘mistakes bucket’ Eleven Loves.

12. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Dear Sarah. Thank you for taking the time to leave your review. We did review the product with our garment technician, who works with us on developing all of our products. Apologies for the delay in coming back to you on this, we had to arrange for her to review the item. She confirmed that there was no fading with the garment and we let you know that this was the outcome and as agreed we sent it back to you. I appreciate from our email exchange that this was disappointing.
Many thanks
Hayley

Bewertet mit 4 von 5 Sternen

waiting for a refund…..

12/8 *** edited***
Have managed to communicate with Hayley via email and she has responded and processed my refund as needed.
Have changed my rating as this has now been actioned.

The clothes were lovely but their communication is terrible. I have kept one item and returned 3 items with no refund so far, despite reaching out via WhatsApp, Facebook and Instagram. This is a bad sign as far as I’m concerned. If a company doesn’t process its refunds correctly then it should be avoided.

1. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Asha- I am so sorry for the delay - we do usually process refunds within a couple of days of receiving them and I am sorry that something went wrong here. Many thanks, Hayley x

Bewertet mit 1 von 5 Sternen

Not good customer service …

I asked for some help and understanding from this company and the tone I received back was blunt, not understanding at all and upsetting. I will not be dealing with this company again

16. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Hi Jessica- thanks for your comments. I know from our email exchanges how disappointed you were that we were not able to accept a return that was three months beyond our 30 days return period. We did try to be understanding and I am sorry for any upset caused but we do need to be consistent in how we treat our customers. Many thanks, Hayley

Bewertet mit 5 von 5 Sternen

Beautiful well made timeless clothes…

Beautiful well made timeless clothes that always flatter. I have purchased a number of items now to build a sustainable capsule wardrobe. Customer service is exceptional. Cant recommend highly enough.

15. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Elevenloves

Thank you so much for your very kind review, it is so nice to get such lovely feedback. Many thanks, Hayley xx

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