Equisafety Bewertungen 

In response the the reply below that Equisafety responded to 5th March 2024.

I really dont know who is replying to these reviews but perhaps they should get their FACTS STRAIGHT!!

1) I ordered from equisafetys website - I DID NOT ORDER FROM A SHOP, my order number was 6225, ordered on the 2nd December 2019 I ordered:
Exercise wraparound rug in red/orange
Reflective Reversible inferno waterproof jacket red/orange
Reflective quilted leg boots red/orange
Totaling £173.97

I DID NOT BUY FROM A SHOP, I bought it directly from Equisafety.

2) I returned the jacket paying for the postage myself, and this was received by Equisafety on the 9th December 2019 - I have the email confirming this from Lorraine Davies. This jacket was then EXCHANGED FOR A POLITE JACKET.

EQUISAFETY DID NOT GIVE ME A FREE JACKET. - THIS IS A LIE!!!

I had paid for the jacket, it was exchanged. I have the original invoice showing I paid for the jacket.

As for being aggressive I have a copy of the 17!! emails I sent between December 2019 and February 2020. I called Nikki Fletcher Dense because she told me to return the jacket to the shop after 17 emails which clearly showed I bought it from their website! I became frustrated and said “are you being dense?”. This is not aggressive. I have the emails to prove it!! SO STOP LYING!!! I was then left with a jacket I couldnt use.
_____________________________

It’s funny how it’s taken Equisafety 4 years to respond to my review. You can read my original negative review as it’s the last one on the page. “Not fit for purpose/bad customer service”.

I have copied and pasted their response below.

It appears that I was right in my original opinion of the manager being dense.

Their response proves that they have absolutely no idea what they’re talking about.

1)They did not give me a jacket free of charge as they have stated here, I had already paid for the jacket, it was an EXCHANGE. I also bought a rug for my horse as well so I spent quite a lot of money with them. Apparently that doesn’t matter.
2) I did not buy the jacket from a retailer as I have stated previously. This is why I became frustrated with the manager in the first place, because she told me had to take it back to the shop after already emailing this company for over a MONTH. The reason I became frustrated, was because I bought the jacket from WEBSITE, therefore THEY ARE THE RETAILER!!!

So I did return the jacket to the retailer!

What is also covered under the sales of goods act is that the jacket must be fit for purpose. I’ve worked in retail for over 30 years so don’t try to pull the wool over my eyes. I’ve been a manager also for many many years. I know what the law states.

Your jacket is supposed to be a winter jacket which is supposed to keep the rider warm and dry, that’s the whole purpose of it. In my instance, the zip would not stay down, and there is not a waterproof vanity skirt underneath the zip. Which you stated was due to the jackets being reversible. Therefore if the 9 inch zip goes up during a ride, which it should not do, as it should be able to withstand the tolerance of people horseriding as that is the point of the jacket. Then the person wearing the jacket with the zip undone, is going to get wet and cold. Therefore it is not fit for the purpose in which it was bought . so it is covered under the sales of goods act.

I ended up having to sell the jacket because it was not fit for my purpose, and they would not respond to my emails.

To state that they have not had any problems with this jacket that I had contacted them about is actually in consequential. Because you cannot go by other peoples experience, as my experience is individual and should’ve been treated as such. And said the manager was very rude, the only reason I became frustrated with her was because she asked me to return it to a shop when it was obvious if you had read the thread of conversations in the emails that I had originally ordered the coat from the website. She then refused to further communicate and left me with jacket I could not use.

I would like to reiterate that the normal staff within the building were very friendly and lovely and I have no issue with them.

If you read the negative reviews, you will see that I am not the only person that has had issues with the managing director being rude . Perhaps she should take stock of this and stop dealing with customers in the front line, because all she is doing is damaging her business.

I expect that they are having their business damaged by Equidry, who I have also dealt with, and bought a coat from, and their product is far superior. The zips actually stay where they’re supposed to stay, and I actually stay warm and dry and they do have a high viz version. My advice is to spend your money with them, rather than Equisafety, who have obviously decided to try and discredit everybody who has given them a negative review.

My order was delayed for a month and a half, no updates were provided, I had to chase them to find out where the items were.
Once they told me the items were shipped but they didn't have a tracking ID number to give me because they are not using any (!), naturally I didn't believe them and had my cc company return the money I paid to me, they started being very rude to me.
Eventually the items did come, I informed my cc company and they got their money but still continued to be rude about the whole thing, not even one apology , it is evident they are lacking basic customer service skills not to mention business, sending items with no tracking numbers.
Hope they learned from their mistake but definitely lost one customer, I won't ever be buying from them again.

This is my second equilibrium pad only bought another because my older one if 10 years wasn’t holding charge use on all 4 of my horses before or after work

Superb customer service thank you. An issue with an item was quickly resolved and new one sent out to me.
Brilliant products from very helpful company.

Nicky and her team were great with communication and keeping us informed about our order.
I would order from her again

Doesnt send right items, usually dont answer emails, if they do answer they give false information

Oh yes, I didn't tell here that you sent wrong and cheaper item instead of the ears. Nicky never told that they are waiting item from China, she told that they have an new employee who didn't sent the ears. I sent many and many e-mails, they answered only couples of those. I have the e-mails still, do I need to put all the conversation here? And yes, I am still waiting those ears. This is the answer of the below review and the review of my other order, where they was asking me the same money many months and didn't notice my receipts of paid order.

And don't beliewe these good reviews. Equisafety has a competition now in their fb site where you can win if you write a review here.

I brought my daughter one of the Winter Inverno hi-viz coats in fluorescent yellow and was not only impressed with the look and fit, but also the quality. The reflective elements work brilliantly when car lights shine on it and keeps her safe on hacks after school when the sun is setting that bit earlier 🌅 It’s also nice and warm as well as hard wearing and obviously nice and bright 🌈 to keep her safe in traffic 🚙! I brought age 8-10 which she still wears now age 11!
Delivery also speedy!
🌟🌟🌟🌟🌟

I absolutely love my equisaftey high vis items I use them every ride summer or winter 🙂 bright and easily seen in all weathers

I’m always so impressed with the care and consideration put into the designs of Equisafety products. Feel so much safer out riding! And lasts for years… so great value. Thanks Team Equisafety!

I bought a Polite Hi-Vis waistcoat from Equisafety, and have had nothing but a positive experience. The product is effective, makes sure I am seen when out with my horse, as well as being equipped with a handy zip pocket for my phone! What more could I ask for? Love it. It really makes drivers slow down and think.

Nicky upgraded our postage free of charge and made our little girls weekend, thanks again

Fantastic, fantastic, fantastic! Products, customer care, all excellent! And great sales 😊

I can’t believe the reply to my review six months later. More complete lies from this company and all the more reason to steer clear. I’m going to keep it simple as obviously this person makes things up as she goes along. I did not order the wrong hat. I ordered an adult hat. I was sent a junior one. I did not send a photo of my old hat I sent a photo of the label of the hat you sent me showing it was a junior one. There was never any correspondence with champion. At no time did I become aggressive and you were not correct in sending me a junior hat instead of an adult one. There was only one phone call which I made after receiving no reply to my email in which I sent the photo which you ended by hanging up on me after rudely accepting the return. I will be seeking legal advice on this as it is absolutely ridiculous the lies you have said about me in your reply.
Copy of said emails below

From: Carolyn Wilson
Date: 18 August 2023 at 18:29:00 BST
To: Nicky Fletcher
Subject: Re: 16461

Hi Nicky
This is a junior helmet I have been sent
image001.jpg

From: Carolyn Wilson
Sent: Tuesday, August 22, 2023 7:47 AM
To: Nicky Fletcher
Subject: Fwd: 16461

Can you send me a returns label please
Thanks
Carolyn

On 23 Aug 2023, at 14:02, Nicky Fletcher wrote:

Dear Carolyn,

Please see returns label. Please make sure the hat is packed exactly the same way it came. This is important for the safety.
Please print this attachment and put it securely on the box.

As I have already said the child’s is exactly the same as the Adult just £40 cheaper. I talked to Champion, and this is what they just told, me even though you do not believe me. You don’t see the liner when its on your head. Most people would rather save £40 and don’t care that is says Junior.

When you purchase the same hat again, you will spend an extra £40 for no reason other than you are now going to pay VAT of £40.

Kind Regards

Nicky Fletcher MA
Managing Director

Thanks Nicky. Perhaps if you had told me this before you sent the item rather than just sending it anyway and presuming it would be ok, I would have considered it. Also the fact that you ignored my two emails and I had to phone on my lunch break to see what the problem was did not help the situation. Add to that the fact that you said “right fine” and put the phone down will must definitely refrain me from purchasing anything else from your company. Your customer service is atrocious. I have since ordered an adult hat from another company for £199 so in fact I will not be spending another £40 to purchase “the same hat again” and will also not be purposely avoiding paying VAT.

Great products. I have had my waterproof coat for a long time and it's still perfect! My hi viz sheet fits great too and is very bright 🌞 I highly recommend their products and the company is great to deal with. I have used many of the equisafety products over the years and will use them in the future also 😊

Great products enabling us to go out hacking on our own even in the dark. Excellent service ensuring we always get the right fit for me and my boy.

Great quality and lots to choose nice bright colours and combinations. Perfect for hacking in all weathers. Great for the busy lanes

I have an assortment of gear, multi colour gilets , reflective flashing neck (martingale type) and rugs - made up with the lot, years later! I I’ll be going back for a proper hat fitting soon - they couldnt do enough for you, great hard wearing products - thankyou

Well worth investing in! I have been using the equisafety quarter sheet 3-4 a week over the past few years. Whilst out hacking I can honestly say ‘we are highly visible’ to other road users. Fits perfectly over horse, washes great, no loss of colour or shape. A product I would highly recommend to all horse & pony users.

Excellent quality products,fantastic customer service,fast delivery