We received a very high bill, due to an inaccurate meter reading which would have meant a monthly payment 10 X higher than normal! Having verified the actual meter reading (by photo evidence) via on-... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were transferring our broadband to Everflow Utilities. This was not straightforward and needed two visits from the installers to complete. Through the process we found Mitch very helpful in keeping... Mehr ansehen
Unternehmen hat geantwortet
Hi,Andy was extremely helpful,and forthright with information I never knew.I only wish I had spoken with him sooner.He was very clear and understandable unlike some other company customer support help... Mehr ansehen
Unternehmen hat geantwortet
I contacted Everflow to query an invoice following change to our water meter. I spoke to Kerry who answered my many questions patiently and clearly. She was very pleasant over the phone and followed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Kontaktinformationen
Vereinigtes Königreich
- 0330 6600 137
- customer.services@everflowutilities.com
- everflowutilities.com
See what you could save with Everflow
4,6
Hervorragend
6997 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
That was easy!
I've been struggling with an agent for about 2 months to get our supplier changed, Everflow did it in less than an hour!
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Alan,
Thank you for the great review. We're really pleased we could get your supplier changed so quickly after a frustrating couple of months, and that it was an easy experience with us. Thank you for being with Everflow.
Kind regards,
The Everflow team
Once again I have been told a manager…
Once again I have been told a manager would call me and they haven’t . Will update with reviews.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Anouska,
Thank you for getting back in touch, and we're sorry the call you were expecting hasn't happened. That falls short of what you should be able to expect from us, and we want to put it right. We've passed your details to our management team so the right person can contact you and work towards a resolution.
Kind regards,
The Everflow team
It took some time...
Sorry, already wrote it once, won't be writing it in detail again. In summary - Everflow can't be bothered to locate my water meter. Here is my customer number dear Customer Support Rep reading this message (if at all) - EFW378778-0. Look up the file and and send somebody to locate the meter.
...
Edited after receiving reply from Customer Services - well, I expect somebody from Everflow today or tomorrow then trying to locate the meter.
I will edit this post once I get a real action from Everflow.
...
Updated 06/10/26 - Issue resolved, water meter found. Shame I had to resolve to communicating with Everflow here, on Trustpilot, to achieve results, rather then through the regular communication channel.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you for your feedback, and we're sorry your water meter hasn't been located yet. We understand how frustrating this has been. We can see your account and we're arranging for this to be looked into, and a member of our team will be in touch with you directly to get it resolved.
Kind regards,
The Everflow team
Andy was AMAZING
Andy was AMAZING! After being sent round the houses with Castle Water, Thames Water and Wave, Finally I found Andy at Everflow. He was AMAZING!
Patient, knowledgeable and really wanted to help me get to the bottom of complex water meter situation.
If only every Water Retailer had more Andy's the industry and Clients would be so much happier. A real gift on a Friday afternoon. Everflow, you are lucky to have him.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Sarah,
Thank you for such a lovely review. We're really pleased Andy was so patient and knowledgeable and helped you get to the bottom of a complex meter situation. We'll be sure to pass your kind words on to him. Thank you for being with Everflow.
Kind regards,
The Everflow team
Waste services and customer service very disappointing
Having had a positive experience of everflow as a water customer I am very disappointed to write this review of their waste services.
We were due to begin a new contract but they failed to deliver the new bins on numerous occasions. Customer service is poor with a long wait time to reply to emails and phone support not able to actually deal with any queries.
I have no faith in everflow to be able to deliver a reliable waste service.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
We’re very sorry to hear about your experience with our waste services, particularly after having had a positive experience with Everflow as a water customer.
We understand how frustrating it must have been to be expecting new bins and experience repeated delays, as well as difficulties getting a timely and helpful response from our customer service team. This is not the level of service we aim to provide.
Our Waste Management Team will be in touch with you directly to discuss your concerns.
AVOID!!
AVOID!!
Our company has been in dispute with them for months over ongoing billing & for a property we sold some considerable time ago with all payments (by Direct Debit) satisfied at the sale date. We have reams of email correspondence with their Customer Service team in which they've promised several times to resolve but quite simply it seems beyond their ability to resolve. Personally, I won't use them again for Commercial Water Charges or any of the variety of other services they offer.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Good morning, we’re sorry to hear that you’ve had this experience. We can see that your complaint is already with our Complaints Team, who are currently looking into the matter.
We appreciate you bringing this to our attention and hope to resolve your concerns as soon as possible. Our Complaints Team will be in touch with you directly regarding the outcome.
A great company
I have had a number of telephone companies, I switched to everflow, the customer service was most helpful i would recommend them to anyone i know
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Good morning, we’re delighted to hear that you’ve had such a positive experience with Everflow and that our customer service team has been helpful. We really appreciate your recommendation and your kind words.
Excellent customer services from Andy
Today I called Everflow and spoke to Andy about our renewal for our Community Church Charity water account.
He was so welcoming and understanding and within minutes of speaking emailed his colleague who deals with renewals to get back to me with quotes for a 3 year renewal.
Very efficient and understanding of our needs. Couldn’t do enough for us. Excellent recommendation for a wonderful member of staff.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Thank you so much for your wonderful review! We’re delighted to hear that Andy provided such welcoming, understanding and efficient service.
It’s fantastic to hear that he took the time to understand your Community Church Charity’s needs and make sure your renewal enquiry was passed to the right colleague promptly. We’ll be sure to share your kind feedback with Andy and the team.
Thank you for choosing Everflow, and for your recommendation.
Excellent customer service
We had an issue with estimated very high meter reads on our latest invoice that were obviously incorrect. We spoke to Andy at Everflow and he came up with a clear resolution which meant that we paid as per our usual invoice value while we waited for the issue to be resolved, meaning that we were not overpaying - as a charity this was gratefully received. Andy was professional, courteous and a pleasure to deal with - more Andy's please!
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Thank you so much for your fantastic review! We’re delighted to hear that Andy was able to provide a clear and helpful resolution to the issue with your meter readings.
We understand how important it is for charities to manage their finances carefully, so we’re pleased that Andy was able to help ensure you weren’t overpaying while the issue was being resolved. We’ll be sure to pass on your lovely feedback to Andy.
Thank you for choosing Everflow, and for taking the time to share your experience.
Janet Cockerill is so lovely
Janet Cockerill is so lovely, amazing and so kind. Thank you ☺️
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Good morning, thank you for taking the time to leave a review for Janet. We will be sure to pass on your kind words.
Lisa from Everflow delivered…
Lisa from Everflow delivered exceptional service. She was highly knowledgeable, professional, and genuinely pleasant to speak with. She made the entire process feel effortless. I would strongly recommend her to anyone.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear David, thank you so much for your fantastic review. We are pleased to hear Lisa was so helpful and professional. We will be sure to pass on your kind words to her.
Moved to them for broadband
Moved to them for broadband. Already get water from them. Install was a bit of a nightmare but credit to Mich who got me through all the problems. Even called back when he said he would. I left BT because of poor customer service, so it nice to see why I switched.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Thank you so much for your review and for choosing us for your broadband. We’re sorry to hear that the installation was a bit of a nightmare, but it’s fantastic to hear that Mich was able to help get everything sorted and kept his promise to call you back. We’ll be sure to pass your kind words on to him.
We really appreciate you making the switch to us and are delighted that you’ve had such a positive experience with our Customer Service Team.
The advisers took his time to help me…
The advisers took his time to help me with my enquiry, went trough the best option for what my business needed .. politely, chatty and confident in his job
14. September 2026
Antwort von Everflow
Hello Mandie, thank you so much for leaving a review. We are pleased to hear Reece was polite and helpful, we will be sure to pass on your kind words to him.
Bobbi-Leah was extremely helpful and…
Bobbi-Leah was extremely helpful and resolved the the queries promptly. Excellent customer service.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Pratik,
Thank you for the great review. We're really pleased Bobbi-Leah was so helpful and got your queries resolved promptly. We'll pass your kind words on to her. Thank you for being with Everflow.
Kind regards,
The Everflow team
Waste of time and no waste collections!
Waste of time and no waste collections!
We moved to everflow and in the 3 months we have been with them they have only provided ONE collection, and yet want to bill for all of the period!! When we cancelled the direct debit they have now "suspended services" despite the fact they have been paid for many more collections than have been provided.
Customer service is poor and slow.... AVOID AT ALL COSTS!!! YOUR WASTE WILL BE PILING UP FOR MONTHS!!!!
Edit for the reply below:
If only they dealt with complaints about lack of service anything like as quickly as they reply here! A few hours vs a month of not dealing with it. Surprisingly they are quick to take action when you stop your direct debit - sadly that action doesn't seem to involve actually resolving the issues, and instead they 'investigate' for months whilst suspending your services!! AN ABSOLUTE JOKE OF A COMPANY - DO NOT USE THEM AT ALL!!!
Edit for the below - one of my team followed your request which was (yet another) complete waste of our time. No resolution to the situation was offered at all.... if you wish to ACTUALLY engage, please contact us on the e-mails you have relating to case 01751594 EFW316863-0 - if not the costs we are incurring will continue to accrue and we will be forced to pass these on to you. The fact you have made ONE COLLECTION in 3 months and we are now having to start legal action in order to get you to remove your bins, is completely ridiculous.
TO ANY OTHER POTENTIAL CUSTOMERS - If you don't want a bin collection, but would like to pay for one and waste a huge amount of your time - go with (n)ever Flow! We have since moved to the councils' commercial waste collection who sorted this out within a week, we have new bins and regular, prompt collections, and unexpectedly, for a lower cost too!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Rob,
This is an edited reply following you latest update.
I’m sorry. You’re right that the service fell well short of what you signed up for, and you’re also right that we were far too slow to deal with your complaint. Replying quickly here is no substitute for resolving things properly at the time, and that’s on us.
The waste supplier we appointed for your service didn’t perform as it should have, and choosing them was our decision, so the responsibility sits with us. Since then we’ve stopped placing new services with that supplier and are moving existing customers across to other providers, so other customers won’t face the same problems.
We’ve now emailed you directly using the details on your account with a full response and the resolution we’re offering. The details are personal to your account, so we won’t share them here. If you’d like to talk it through, please reply to that email and it will come straight to our complaints team.
We’re glad your collections are now running smoothly, and we’re sorry it took this to get there.
Kind regards,
The Everflow team
There customer services agent Marie…
There customer services agent Marie barker was professional and has good knowledge.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Rahim,
Thank you for the great review. We're really pleased Marie looked after you so well and that her knowledge helped answer your questions. We'll pass your kind words on to her. Thank you for being with Everflow.
Kind regards,
The Everflow team
Dont use these useless Imbeciles for…
Dont use these useless Imbeciles for waste management. Takes 2 days for them to get an answer as to why bins are not collected and no one cares or helps sort the problem out. Completely useless
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Mark,
Thanks for your review, we're sorry to hear that your experience has fallen short of what we would expect. We want to put this right. I have sent you a request for further information to locate your account. Please reply to this request and we will get a member of the team to contact you with a resolution.
Kind regards,
The Everflow team
Clarity, good answers, customer always important.
I was given a very clear statement about where my account was standing and how to solve future payments by Dawn. Her answers to my questions were clear and concise so a solution was found quickly and simply. I have found Everflow staff are always well trained to provide this sort of service which is good and are always polite and sympathetic.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear James,
Thank you for the lovely review. We're really pleased Dawn gave you such a clear picture of your account and helped you find a simple solution, and we'll be sure to pass your kind words on to her. It's great to hear our team looked after you so well. Thank you for being with Everflow.
Kind regards,
The Everflow team
I have needed to contact Everflow twice…
I have needed to contact Everflow twice recently & both times they have been extremely helpful.
Today it was Nathan who helped me. He was polite, courteous & resolved my problem in minutes.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you for the great review. We're really glad Nathan was able to help you so quickly and sort your problem in minutes, and we'll pass your thanks on to him. It's good to know we've been able to look after you both times you got in touch. Thank you for being with Everflow.
Kind regards,
The Everflow team
Great service from Dawn
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you for the review, we're really pleased Dawn gave you great service, and we'll pass your thanks on to her. We appreciate you being with Everflow.
Kind regards,
The Everflow team
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