We received a very high bill, due to an inaccurate meter reading which would have meant a monthly payment 10 X higher than normal! Having verified the actual meter reading (by photo evidence) via on-... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were transferring our broadband to Everflow Utilities. This was not straightforward and needed two visits from the installers to complete. Through the process we found Mitch very helpful in keeping... Mehr ansehen
Unternehmen hat geantwortet
Hi,Andy was extremely helpful,and forthright with information I never knew.I only wish I had spoken with him sooner.He was very clear and understandable unlike some other company customer support help... Mehr ansehen
Unternehmen hat geantwortet
I contacted Everflow to query an invoice following change to our water meter. I spoke to Kerry who answered my many questions patiently and clearly. She was very pleasant over the phone and followed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Kontaktinformationen
Vereinigtes Königreich
- 0330 6600 137
- customer.services@everflowutilities.com
- everflowutilities.com
See what you could save with Everflow
4,6
Hervorragend
6997 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Everflow
Dear Bridget,
Thank you for the review, we're glad you had good service. Thanks for being with Everflow.
Kind regards,
The Everflow team
good communication
Service times for the bines shown in black and white so we know when the bins are being emptied,hopefully a reliable service.Good communication with us and friendly and easy to understand phone conversations.
3. September 2026
Antwort von Everflow
Dear Philip,
Thank you for the review, we're really pleased the collection schedule is clear and the communication has been friendly and easy to follow. We'll do our best to keep the service reliable for you. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Helpful
Josh was extremely helpful further to our query today. Listened to the query, and provided a solution to it.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Mandie,
Thank you for the review. We're really pleased Josh listened to your query and provided a solution, and we'll pass your thanks on to him. Thanks for being with Everflow.
Kind regards,
The Everflow team
Really awful waste services
I signed up with Everflow to manage my waste in my restaurant.
What can I say? Multiple missed collections, customer services who don't seem empowered to help. Very pushy sales people who continuously try to upsell to an increased level of service, followed by absolutely no follow through when the contracts are signed.
I've now phoned twice this week to cancel my contract and am just continuously being given the run around - apparently they can't process this either.
If I could give zero stars I would.
Just an update here. We’ve now had 2 weeks in a row of missed waste collections. That is despite me calling them and sitting on hold day after day after day.
This sort of service puts our business at risk.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Andre,
Thank you for taking the time to flag this, and we're sorry for the experience. Missed collections, feeling passed around and not being able to get your cancellation processed are not acceptable. We haven't been able to locate your account from the review alone, so we've sent you a request through Trustpilot for a few details. If you could reply to that, we'll find your account and get this sorted properly, including the cancellation. Thank you for your patience.
Kind regards,
The Everflow team
Shannon was very helpful when I called…
Shannon was very helpful when I called today, thank you!
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Alison,
Thank you for the review, we're really pleased Shannon was so helpful when you called, and we'll pass your thanks on to her. We appreciate you being with Everflow.
Kind regards,
The Everflow team
I spoke to Ellen who was very friendly…
I spoke to Ellen who was very friendly helpful and professional
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Kathy,
Thank you for the review, we're really pleased Ellen was so friendly, helpful and professional, and we'll pass your thanks on to her. It's a pleasure to have you with us.
Kind regards,
The Everflow team
Estimated bills 2 months in advance!
Estimated bills 2 months in advance. You have no idea of how my seasonal business operates. Consumption is a few sq metres a month in the summer and you send me an estimated invoice for October 17m.......You are hopeless What a logistical nightmare. So much wasted time. If account status is that much of an issue I'll just credit my account with an agreed sum and you could debit it based on actual consumption. Account would always be in credit and invoices easy to follow. What a joke.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Stephen,
Thank you for the review, and we're sorry for the frustration. We'd like to look into your billing and the advance estimate. We've sent a request through Trustpilot for further information to help us find you account details. Please reply to this request and we'll get in touch.
Kind regards,
The Everflow team
Andy is spot on with my query and he…
Andy is spot on with my query and he exceeded my expectations by contacting the wholesaler on behalf of me and doing the needful.
Overall a wonderful customer service received.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Lakshmi,
Thank you for the review. We're really pleased Andy was spot on with your query and went the extra mile contacting the wholesaler on your behalf, and we'll pass your thanks on to him. Thanks for being with Everflow.
Kind regards,
The Everflow team
Much promised and little delivered
Much promised and little delivered.
Account no.1: empty building, no water useage. some standing charge and then suddenly a random fake meter reading and a £1500 bill, that was 2 months to sort.
Account 2: empty building, Everflow move the wrong meter to the new owner and after a month still havn't done anything.
When complaints dept found this review, straight on the phone to me....only to discover that they hadn't even logged the complaint correctly.
When everything works it's fine, but 2 out of 2 failures is hard to argue when you're "award winning"
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Richard,
Thank you for the review, and we're sorry for the trouble across both accounts. We've found your accounts and can see a complaint is already open with us, so this is being looked into through our formal complaints process. A member of the team will be in touch with an update and to make sure both issues are put right. Thank you for your patience while we work through it.
Kind regards,
The Everflow team
Antwort von Everflow
Dear Kevin,
Thank you for the review, we're really pleased the service was helpful, pleasant and efficient. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Lovey and friendly conversations
Lovey and friendly conversations
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Ali,
Thank you for the review, we're really pleased the conversations were so friendly. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Josh an inspiration
Josh was the most inspiring and intelligent employee working for Everflow. After over a year of “torture” trying to communicate and get other Everflow employees to understand my business finally found Janet Cockerill who was able to put me on a sensible journey and Josh today who kindly explained the ‘garbage messages’ I received from Everflow and time wasted
Thank you Josh and Janet
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear John,
Thank you for the review. We're sorry the earlier experience was so frustrating, but really pleased Janet Cockerill got you onto a sensible footing and that Josh then took the time to explain things clearly and put it right. We'll pass your thanks on to them both. We appreciate you sticking with Everflow.
Kind regards,
The Everflow team
Highly recommended
Josh in Customer Service was fantastic. He was extremely helpful with my business query, answered all my questions, and explained everything clearly and in detail, which I really appreciated. Excellent customer service, great value, and I would highly recommend!
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Sam,
Thank you, and thanks for the recommendation. We're really pleased Josh was so helpful with your business query and explained everything clearly, and we'll pass your thanks on to him. Thanks for being with Everflow.
Kind regards,
The Everflow team
Thank you Louise for helping me with a…
Thank you Louise for helping me with a Change of Tenancy, you were very polite and helpful!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Julie,
Thank you for the review. We're really pleased Louise was so polite and helpful with your change of tenancy, and we'll pass your thanks on to her. It's a pleasure to have you with us.
Kind regards,
The Everflow team
Property move
We moved to a property which was listed as mixed use but was a domestic residence so we needed to have the tariff changed.
I corresponded with Shauna at Everflow and I have been so impressed with the level of service I received. She explained how the process worked, kept me up to date regularly and ultimately resolved our issue.
I would highly recommend Everflow, Thank you Shauna!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Ultan,
Thank you, and thanks for the recommendation. We're really pleased Shauna explained the tariff change process, kept you updated and resolved your issue after the property move, and we'll pass your thanks on to her. We're grateful to have you with us.
Kind regards,
The Everflow team
Everflow responded positively to an…
Everflow responded positively to an account related issue, which was resolved without question or attempt to imply blame on us.
Extremely helpful, knowledgeable and very customer focused member of staff.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Barry,
Thank you for the review. We're really pleased the issue was resolved without any fuss and that our team member was so helpful and customer focused. We're glad to have you with Everflow.
Kind regards,
The Everflow team
Excellent service from Jac
Excellent service from Jac, Many thanks
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you for the review, we're really pleased Jac gave you excellent service, and we'll pass your thanks on. Thanks for being with Everflow.
Kind regards,
The Everflow team
Really helpful service from Katy the Service Advisor
Katy was really helpful and made everything straightforward. She took the time to understand the situation, arranged a two-week hold on the account and followed everything up in writing as promised. She also clearly explained when the meter readings should be submitted to keep future bills accurate. Great customer service and a credit to Everflow.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Kaleb,
Thank you for the review. We're really pleased Katy took the time to understand the situation, arranged the two week hold, followed up in writing and explained the meter readings clearly, and we'll pass your thanks on to her. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Lynn in the team was truly outstanding…
Lynn in the team was truly outstanding with helping me with a rather unusual and complicated point. I am so incredibly grateful for her proactivity and kindness and she is a credit to Everflow.
Thank you Lynn
Greg
24. August 2026
Antwort von Everflow
Dear Greg,
Thank you for the review. We're really pleased Lynn was so proactive and kind helping with your unusual and complicated point, and we'll pass your thanks on to her. We're grateful to have you with us.
Kind regards,
The Everflow team
Amazing service by Maurine over the…
Amazing service by Maurine over the phone. She quickly resolved my direct debit change request, and email address change request all whilst the website was having technical difficulties!
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Kawsar,
Thank you for the review. We're really pleased Maureen resolved your direct debit and email changes so quickly, even with the website playing up, and we'll pass your thanks on to her. Thanks for being with Everflow.
Kind regards,
The Everflow team
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