Everflow Bewertungen 

DAWN WAS VERY HELPFUL AND SOLVED MY ENQUIRY TODAY ALSO FORWARDED ME SOME INFORMATION THAT WILL HELP ME IN THE FUTURE. GREAT CUSTOMER SERVICE

Excellent customer service by Andy at Everflow, he was efficient and made it easy to resolve my query, and had a great sense of humour, which always helps.

Received a bill that was a lot higher than expected but Janet was lovely and sorted it out straight away for me, very friendly and pleasant.

Good communication

I contacted customer services today to discuss my account. My call was answered quickly and I spoke to a lady called Dawn who was very helpful and friendly. She sorted out my problem and also gave me some good advice. Good customer service is such a vital part of any service and I feel confident in dealing with this company in the future, having just taken out a new contract with them.

Customer service was brilliant and the bill came 1 day after which was brilliant

Josh was very helpful, he explained everything that he was going to do to resolve issue.
Thanks.

This company is brilliant. Every time I have a query it is sorted instantly. Big shout out to Bobbi who helped me out today.
Would recommend this company. Best customer service, which is rare these days in my opinion.

I spoke with a lady called Shannon. She went out of her way to resolve my issue whereby the wholesaler took the incorrect meter reading and therefore was going to take a large amount from our bank by Direct Debit. She was patience and so professional. Thank you Shannon for such good service - you really know your job. 10/10. If I could give you an 11 I would.

The person was very helpful and got the right information back to me in a timely fashion

Josh was very professional and helpful in helping unfair charges being removed.

Here's a polished version of your review:
She was the first person who took the time to fully understand what had happened. She carefully listened, made detailed notes, and gathered all the necessary information to appreciate our position. Prior to speaking with her, we had provided extensive information, but it seemed to have been largely overlooked by others, who did not fully understand our circumstances. Her thorough and attentive approach made a significant difference and gave us confidence that our concerns were finally being properly considered.
Improvements made

I’ve received great support and customer service from Ellen today, she really spent time going through each bill with me to help me understand where the balance had come from, she was super patient and understanding.

Spoke to Alicia Mae in collections and she was very professional and not at all pushy or aggressive. More companies should operate their customer services like this

I had a bad experience with Everflow whereby I was overcharged for a bill which made me cancel my direct debit as I felt the trust had broken down. It’s taken me a while to rectify this. This morning I called and spoke to Julie who listened to everything I had to say, I have to say that mistake happen in every industry and it’s how they are resolved that is important - I feel that Julie has now resolved the matter and I’ve reinstated the direct debit with Everflow. Once you get through to someone, this is the level of customer service that is important.

Everything sorted within 5 mins an katy was helpful.

1 Star – Extremely frustrating billing experience

I run a 40-cover restaurant and my experience with Everflow has been extremely frustrating.

In September 2025, I discovered a water leak at my restaurant. The leak was repaired and I informed Everflow. Since then, I have regularly submitted meter readings for almost a year because I wanted my bills to reflect our actual consumption, rather than the much higher consumption caused by the leak.

Our normal usage after the leak was around 30 m³ per month.

Despite having all these meter readings, Everflow has now produced a bill based on 61 m³ for just 30 days — more than double the level of consumption I have been monitoring.

The invoice itself shows a previous reading of 166 and a new reading of 227, giving a difference of 61 m³.

What I cannot understand is how Everflow's system arrived at this level of consumption when I have been submitting meter readings consistently since the leak was repaired.

My biggest frustration is not simply the amount of one particular bill. It is the billing system and the way customers are asked to pay in advance.

If Everflow collects money in advance for future consumption, then surely the system should become more accurate as more actual meter readings are provided. I have been providing readings for nearly a year specifically to allow this to happen.

Instead, I am still being charged based on consumption that does not appear to reflect the actual usage of my restaurant.

I understand that an overpayment can eventually be credited back to the account. But that doesn't make the experience acceptable. If a company collects money in advance and repeatedly overestimates consumption, the customer has to provide the money long before the service is actually used.

I have contacted Everflow several times about my account, but unfortunately I have not received the level of service and explanation I would expect as a business customer.

I am extremely disappointed because I have actually tried to help make the billing accurate by submitting meter readings regularly.

I am now looking to leave Everflow when I am able to do so.

I am writing this review not just because of my own experience, but because other small businesses should understand what they may experience with this type of billing system, particularly if they are tied into a contract.

I hope someone in Everflow's management and decision-making team reads this and looks seriously at how their billing system handles customers who regularly provide actual meter readings.

For me, this is not just about £100 or £200 on one bill. It is about trust, transparency and having confidence that the company supplying your essential business service is billing you according to your actual usage.

Mel offered great customer service and was very helpful towards solving the issues we were facing.

Excellent help from Andy, Service Provider, with a problem with a change to a new meter.
Very helpful and good service.

Andy was really good. Sorted everything out for me.