ExtremeTerrain.com Bewertungen 4 852

I got ahold of Gary O. and he answered all of my questions and also gave additional advice. He was very helpful and also gave me his direct number in case I needed more help. GREAT GUY.

It was an easy shopping experience, with a wealth of resources to assist with ensuring that the products chosen are the correct ones for your Jeep. The customer posts gave insight on how the build I’m currently working on might looking if I incorporate the products being considered.

I am highly disappointed in extreme terrain as I purchased an item from them and upon receiving the item and seeing that it wasn't what I was expecting I returned the item and while waiting for my refund which I never received until I called them to ask where my refund was I was told that they had kept my money and put toward store credit with out asking me first clearly when someone returns something it would obvious that they would want a refund not store credit I see the tactic they are using and find it extremely inappropriate don't assume we want store credit before asking

Love to be able to converse with a tech to be sure I am getting just the right thing.

Gary O. Is super helpful and friendly. We were able to get my order moving and answer my questions.

I will be shopping again with Extreme Terrain in near future.

Ordered a ring and pinion kit with Tom G. on Friday and it was supposed to include the differential covers. I asked to make sure. I asked for the price with the covers to make sure as well. Tom placed the order. I received an email showing my order confirmation. The kit did not show the covers. I called the direct line Monday, no answer, and left a message. No callback. I called Tuesday, no answer, I texted the direct line, no answer. I then called the original number. I was transferred three times before Tom called me directly because they couldn't figure out how to transfer me to Tom. Tom said he remembered our conversation and my order. He then stated he didn't know why my kit didn't have the covers because he placed the order for the kit with the covers. He said I would need to pay the difference of about 300.00 and return the kit in route and they would send me the kit with the covers. That is not acceptable. I scheduled time with a mechanic to install this kit. This would be outside that window. This is the only solution offered. All extra money for this mod was allocated to other upgrades once the kit was ordered. Their Veterans discount isn't really a discount but more like a store credit. I did not catch the difference in price because I thought there was a discount on the order, taxes, shipping, and price of parts. Hard to get all of that through the phone. Very disappointing first experience. I believe I will choose another vender in the future. This purchase was over a thousand dollars. It should have been processed correctly.

Great selection, great price w/discount coupon. Fitment guide. Ease of navigating payment.

Great website and outstanding customer service, quick response to chat questions with technical details. A great experience. Highly recommend!

My 2nd order - gentleman (Sam) I spoke with previously (on 1st order) was very helpful. I like your catalog & website. I intend to order more later. Thank you!

Easy to use web site. Straight forward

Always on top of what I need and ready to help for any reason I have professional assistance with every conversation

I buy all my jeep accessories from here. They have a good selection of good brands and products. There website is easy to use and tells me if the parts work for my specific jeep.

I have purchased items from extreme terrain previously and will again and again. I love my Wrangler and so many of the items you have for it! I’m 77 years old, and now have my 7th Wrangler….so I’ve been very happy with all your “stuff” to pick out. Thanks!

Having to hunt for items specifically loaded in the search bar is frustrating / but once ordered - items are quick to arrive

Customer service was not at the level a company this size should be at they have an ai chat bot on they’re site that’s only there for aesthetics and doesn’t actually do anything then when you call in it’s the same incompetence they will help you find zero solutions why have this chat bot that’s gonna ask you all this info and then not flag the order as soon as a customer inputs they’re info

The customer sales person was direct and very helpful in every way. Thank you

Stocked what I needed. Fair price for name brand.