Their electrician put trunking up in kitchen,showing wire underneath on corners,cracked trunking,eyesore Complained to fairway,not interested Also fitted fan in bathroom,which you have to manually... Mehr ansehen
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Das sagen Bewerter
We have just had a warm homes grant delivered and completed by Fairway Energy. Their efficiency, communication and organisation of works was exceptional. Everyone involved from administration staff at... Mehr ansehen
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We have just had solar panels installed by Fairway Energy. From start to finish we can emphatically say how impressed we have been with their efficiency, communication and helpfulness. Each step of th... Mehr ansehen
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I have recently had work completed by Fairway Energy and am happy to write a glowing testament about the company,especially about the guys who visited my home .Every single one of them without excepti... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Fairway Energy has supported families, pensioners, and single parents across the UK in accessing government funding to receive free energy-saving home improvements; including energy-efficient boilers, heat pumps, solar panels, and insulation.
Kontaktinformationen
Vereinigtes Königreich
- fairway-energy.co.uk
4,2
Gut
128 Bewertungen
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Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Great service
Great service. No complaints.
Had a boiler fitted a few weeks ago. The team were great, can't thank the installers enough for keeping my house clean and being so efficient getting the new boiler fitted.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you, Adam. We’re glad to hear the installation went smoothly and that our team made a great impression. We’ll be sure to pass your thanks on to the installers — they’ll be happy to know their efforts were appreciated. Enjoy your new boiler!
Best wishes
The Fairway Energy Team
Great experience with Fairway Energy
I had a really smooth experience with Fairway Energy through the ECO4 grant scheme. The team was friendly, explained everything clearly, and handled all the paperwork. Installation was quick and tidy, and my home feels warmer already. Definitely recommend if you’re eligible for the grant.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you, James. We appreciate you taking the time to share your experience. We’re so pleased to hear that everything went smoothly and that you’re already feeling the benefits. It’s great to know our team made the process clear and stress-free for you. We really appreciate the recommendation!
Best wishes
The Fairway Energy Team
Highly recommend fairway very…
Highly recommend fairway very professional and high quality of work and the girl on the phone Daisy who organised everything did everything to keep us happy and informed
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you, Mrs Ashton. We’re so glad to hear you were happy with the professionalism and quality of our work. Daisy will be especially pleased to know she made a positive impact — we’ll be sure to pass along your kind words. Thanks again for the recommendation!
Best wishes
The Fairway Energy Team
Excellent service from start to finish
Excellent service from start to finish.
Customer service from office staff to work lads at my house was excellent.
Friendly professional and reassuring.
Would highly recommend this company.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you so much for your lovely feedback. We’re delighted to hear that you had such a positive experience with both our office team and installers. Providing friendly, professional and reassuring service is exactly what we aim for, so it’s great to know we delivered. We really appreciate your recommendation and are always here if you need us in the future.
Best wishes
The Fairway Energy Team
Government grant scheme
I enquired about the government grant scheme and was delighted to find out I qualified for a boiler upgrade. The sales team talked me through every step and were very informative. The installers completed the work in a timely manner and were pleasant to deal with. I now have an energy efficient boiler which will help lower my bills and energy emissions.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you for taking the time to leave a positive review. We’re so pleased we could help you access the grant scheme and get your new energy-efficient boiler installed. It’s great to hear that the team kept you well-informed throughout the process and that you’re already seeing the benefits. If you need any further assistance in the future, we’re always here to help!
Terrible
Terrible company, shoddy workmanship and terrible communication trades not turning up ‘sorry I had a hangover’ was what he told me, scaffolding being left weeks after hindering my ability to come and go with my disability and also falling and hurting my ribs on a pole.
Pipes and wires everywhere to the point my kid burns his leg on the pipes all the time
There are more companies out there choose wisely very very poorly run company, probably because all there staff are self employed and get paid per job so try and rush it.
I have holes in my ceilings old pipes sticking out of floors and terrible plaster work and plastic covers all over ceilings, there are also live wires taped up where they took my old boiler away and still sat there for everyone to touch.
Keep saying we will send the same teams out to fix it, I don’t want the same people back to make it worse. Trading standards contacted.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Dear Mr. Chapman,
Thank you for taking the time to leave your feedback. We are very sorry to hear of your experience and would like to sincerely apologise for the inconvenience and distress this has caused you and your family.
We fully acknowledge your concerns and have reviewed the evidence and communications carefully. Our operations team made several attempts to arrange for our engineers to return and rectify the outstanding issues, as we take all customer concerns seriously and remain committed to putting things right. However, we do respect your decision to decline further attendance by our team.
While we regret that we have not been able to complete the remedial work ourselves, we remain open to working with you to find a satisfactory resolution, should you wish to reopen dialogue with us.
Once again, we apologise for the difficulties you have experienced and for any disruption caused.
Best regards
The Fairway Energy Team
Had the grant for the heat pump
Had the grant for the heat pump, rads , insulation and solar, had a bit of an issue with the plumbing of two radiators as my gf had to help the plumber as he was on his own, complained about the plastering as one wall was left well out, photos supplied from their own tradesmen, was told someone would be back to look at it, and rectify, month of no contact so rectify it myself, the joiners were good and went out of their way to sort the skirting around the bay window and they did a very good job, had it not been for the plastering and the fact my gf had to help fit two radiators I would have left more stars
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you for your feedback. We’re sorry to hear parts of the installation didn’t meet your expectations.
Regarding the plastering, it was explained that internal wall insulation (IWI) is applied following the existing wall pattern. Photos were taken upon completion and shared to confirm this. We’re sorry if this wasn’t as you expected.
We’re concerned to hear that your partner had to assist with the radiator installation. This is the first time this has been raised, and we want to be clear that we would never expect a customer to help with any part of the job. The plumber in question was with us on a short-term basis and is no longer part of the team, which unfortunately limits our ability to follow up directly.
On a positive note, we’re pleased to hear you were happy with the joiners and the finish around the bay window – we’ll make sure this is passed on to the team.
While we’re sorry the overall experience fell short of what you hoped for, we do appreciate your honest feedback – it helps us improve our service. If there’s anything further, we can assist you with, please don’t hesitate to reach out directly.
Best Wishes
The Fairway Energy Team
The most helpful company I’ve come across
These guys went above and beyond to help me . My boiler was broken I just didn’t have the money to replace it and when I called them I was getting really upset . The sales team took me through step by step and were able to secure me a grant to pay for a new boiler and loft insulation all free of charge - literally a god send !
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you so much for your kind words, Gemma — we’re really glad we could help.
It’s never easy dealing with a broken boiler, especially when it’s unexpected, so we’re pleased our team were able to support you through the process and secure the grant funding. Knowing it made a real difference means a lot to us.
We’ll make sure to pass your feedback on to the team — they’ll be delighted to hear it.
If you need anything else, please don’t hesitate to get in touch.
Warm regards,
The Fairway Energy Team
5 stars
Had my new boiler fitted by Fairway Energy, everything went to plan from survey to install, thank you
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you so much for your kind feedback, Martin. We are glad to hear that everything went smoothly. It was a pleasure to help with your new boiler and we appreciate you choosing Fairway Energy.
Best wishes,
The Fairway Energy Team
Fantasic
Absolutely fantastic, the men that came did a superb job, they were friendly, polite and worked hard. They layed plastic sheeting and left my house immaculate. They boiler works perfectly. I am beyond happy with the service and would highly recommend this company.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Hi Tracy, thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team. Our goal is always to provide a professional service, so it’s great to know we met your expectations. Enjoy your new boiler, and if you ever need anything in the future, we’re here to help. Thanks again for recommending us!
Best wishes,
The Fairway Energy Team
I would just like to say a huge thank…
I would just like to say a huge thank you to Matt, Matt and Barry for installing our new boiler. They worked so hard and were all lovely decent lads with a wealth of knowledge between them. They even cleaned up as they went along and took away all the rubbish. Would definitely recommend Fairway Energy.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you so much for your kind words and positive feedback.
We will be sure to pass this onto the team and we are really pleased to hear that you are happy with your new boiler.
Thank you for choosing us.
Best wishes,
The Fairway Energy Team
Fairway Energy 10/10
We applied for a government grant to have our old boiler replaced and have our loft insulated, we had contacted multiple companies to no reply until we come across Fairway Energy.
With that we want to say a massive thank you for everything, Tom the gas engineer was an absolute delight to your company he was absolutely brilliant, he was such a great pleasure to have work inside the house, everything cleaned up after himself not a single issue, polite presentable and just a very great person in general! And we all laughed when his brother walked in yesterday to do the electrical work who is the absolute spitting image of him! But we would like to send our sincerest thanks to the 3 teams and yourself as a company you’ve all been fantastic! Nothing has been an issue from start to finish 10/10
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Dear Luke,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with us.
It’s great to hear that Tom and the rest of our team provided you with such a positive experience. We take great pride in our work, and knowing that our team made the process smooth, professional, and even enjoyable means the world to us. Tom will be especially pleased to hear your kind words—and we’re sure he and his brother will have a laugh about your comment too!
We’re delighted that your boiler replacement and loft insulation were completed to your satisfaction, and we’re always here should you need anything in the future. Thanks again for choosing Fairway Energy and for your glowing 10/10 review!
Best wishes,
The Fairway Energy Team
All this winter we have been cold we…
All this winter we have been cold we obviously went not told it would Not be as warm as the oil heating and unfortunately as I have got older we need extra warmth Wish we had never had it done keep ringing them But it would be good If someone was to come out and see us Please
7. Februar 2025
Bewertung ohne vorherige Einladung
I must say that every step of the way Fairway were there for us
I must say that every step of the way with our installation was carried out in a very professional manner. The team were a pleasure to have in our home, they were always open to explaining what was happening, they always ensured that at the end of each day they left the work area as clean and tidy as possible.
It was great to see how they all were very understanding about our dogs, even playing with them, thankyou Paul, Harry & Andy
I would like to extend our thanks to the whole team at Fairway were very helpful and many thanks to Daisy who went above and beyond with help. all our very best wishes to you all Dale & Deborah Carpenter
14. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you, Mr Carpenter! This is great feedback to hear and we will be sure to pass on your positive comments to the team.
Best wishes,
The Fairway Energy Team
Amazing service can’t thank you enough…
Amazing service can’t thank you enough ! Lovely friendly fitters, great job, extremely happy ! Thank you !
15. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you, Lavinia! Your positive feedback is much appreciated.
Best wishes,
The Fairway Energy Team
Fairway Energy are a truly excellent…
Fairway Energy are a truly excellent company who use amazing contractors to carry out their work. My daughter has had a complete heat pump system and solar panels fitted through the government scheme. Fairway Energy sorted everything from the initial survey to the completed job in super fast time which has been great for my daughter to have proper heating in these freezing conditions. I would highly recommend them and can't thank the whole team enough for their amazing work.
14. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you so much for your kind words and glowing review. We’re thrilled to hear that your daughter had such a positive experience with Fairway Energy and that the heat pump system and solar panels have made a real difference in her home during these cold conditions.
It’s our mission to ensure a smooth and efficient process from start to finish, and we’re so glad we could deliver that for you and your family. We’ll make sure to pass on your wonderful feedback to our team—they’ll be delighted to hear it!
Thank you again for choosing Fairway Energy and for recommending us. If you or your daughter need any assistance in the future, we’re always here to help. Stay warm and take care.
The Fairway Energy Team
Unacceptable service
At first everything was good. The lads who took out my old hot water tank and boiler were friendly and seemed efficient. Then the problems started. They fitted a new combi boiler (ironically it is called an Ideal boiler, which is anything but ...)
The boiler has lost pressure numerous times over the last few months, but I can reset this without assistance now, I've done it such a lot!
I had to have a new bedroom radiator as soon as I put the heating on when the weather turned cool, after the boiler was fitted due to it having a massive leak, but they said it was nothing to do with them and I'd have to buy a new one and get it fitted myself, which I could barely afford. My hallway radiator has also started to leak ....again, nothing to do with them, they say. The lounge radiator needed a new valve also after being replaced. Seems quite a coincidence that all these issues started after they'd been.
The latest issue I have is to do with the boiler again. It has an L 02 fault which I'm told is to do with the ignition. I called Fairway yesterday (Friday) and they talked me through trying to sort out what they believe is a frozen pipe (putting hot water bottle next to the clip on the pipe under the sink. I've also used a heated wheat bag), so I've tried all that and I also poured hot water on my outside pipe. The water is running (and always was) but it's stone cold and my heating doesn't work. I can't cook anything as my cooker is a gas one. The weather is barely getting above freezing, so the flat is cold and even worse at night as we're in minus figures then. Luckily I have 2 electric heaters, but these aren't cheap to run. I care full-time for my 7 month old granddaughter, so this is a dreadful situation to be in. Obviously I can't bathe her either.
The after care service is very poor.
On Friday I was told to call them back before 5pm if it still wasn't fixed. I called them at 4.55pm and it went to voicemail! Now it's the weekend so I can't do anything until they open on Monday. I can't really afford to get an emergency plumber out.
I am so disappointed in their service and the hassle I've had to endure trying to get things sorted. It's unacceptable and I will be making a complaint.
10. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Dear Lorna,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the challenges you’ve faced and the impact this has had on you and your granddaughter. We take all feedback seriously and want to address the issues you’ve raised.
We’d like to clarify a few points:
1. Boiler Lockout: When you contacted us, we did our best to assist you with troubleshooting the issue. From the information you’ve provided, it seems that the problem may be related to your gas supply rather than the boiler itself, as this would also impact your gas cooker. We recommend contacting your gas supplier to investigate further.
2. Radiator Issues: During the initial survey, a disclaimer was provided and signed, highlighting that the responsibility for any existing radiators would remain with you. While we understand how frustrating this situation is, these issues are unrelated to the installation of your new boiler. Leaks in radiators can also contribute to pressure loss in the system, and we advise repairing these to prevent further issues.
3. Aftercare Service: We apologise if you felt unsupported during your recent call. Our records show that we worked to provide guidance and informed you to contact the boiler manufacturer for warranty support, as the Ideal boiler warranty covers faults within their product. However, we understand the inconvenience of being unable to resolve this issue quickly, and we are committed to improving communication where needed.
We value your feedback and are committed to delivering a high standard of service. If you have additional concerns or would like further assistance, please contact us directly on 0151 559 1563. We are here to help.
Thank you for bringing these matters to our attention.
Kind regards,
The Fairway Energy Team
I recently enquired about government…
I recently enquired about government grant scheme for cavity wall insulation, surveyor came along early December, done all his tests etc snd confirmed I qualified for free wall insulation, all booked in for 10/1 ,
Guys turned up and fitted all air vents, bathroom vent and filled all cavity walls, 2 of the best guys I have had work at the house, nice guys, great sense of humour and cleaned everything up after , Craig and Shaun you both a credit to your company , cheers for a fantastic job guys
(Up the Reds 👍🏻)
6. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Thank you so much for taking the time to share your experience. We’re delighted to hear that the process was smooth from start to finish and that Craig and Shaun left such a positive impression— we’ll be sure to pass on your kind words to them.
It’s fantastic to know that you’re happy with the results, and we’re so glad we could help with your cavity wall insulation through the government grant scheme.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thanks again for your kind words and support!
My father had this fitted in…
My father had this fitted in order to save on heating his home (was solid fuel) well so far the whole thing has been a farce!! He was without heating for several weeks because there was a fault with the new system that no one knew how to fix!!! Now he doesn’t think the solar panels are working as it is costing him over£15 in electricity each day!!!! Which for a pensioner on a pre payment meter is causing a hell of a lot of stress!! WHERE IS THE AFTER CARE TEAM? Popping round to check everything is running as it should?? We don’t want to be passed to IDEAL!!!! What is ideal is that fairways take ownership for not helping customers!!!!
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Fairway Energy
Dear Kelly,
Thank you for reaching out and sharing your concerns. After speaking with James from our operations team, we’re pleased to confirm that your father’s heating system has been operating as expected, and we’re glad the matter is now resolved for you. We appreciate the opportunity to provide clarity and are pleased that you are now satisfied with our response.
If there’s anything further we can assist you with, please don’t hesitate to contact us at 0151 559 1563. We’re always here to help.
Best wishes,
The Fairway Energy Team
I had a new Logic boiler fitted last…
I had a new Logic boiler fitted last month with loft and wall insulation and the service and quality from Fairway Energy is of a high standard. They have been really good to me and I wanted to say a big thank you for everything. Very happy customer.
21. November 2024
Antwort von Fairway Energy
Thank you so much, Hannah, for your kind words! We truly appreciate your positive feedback and are delighted to hear that you’re happy with both our service and your new energy-saving measures.
Best wishes,
The Fairway Energy Team
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