Fairway Energy Bewertungen 

128
•
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Their electrician put trunking up in kitchen,showing wire underneath on corners,cracked trunking,eyesore Complained to fairway,not interested Also fitted fan in bathroom,which you have to manually... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have just had a warm homes grant delivered and completed by Fairway Energy. Their efficiency, communication and organisation of works was exceptional. Everyone involved from administration staff at... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have just had solar panels installed by Fairway Energy. From start to finish we can emphatically say how impressed we have been with their efficiency, communication and helpfulness. Each step of th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have recently had work completed by Fairway Energy and am happy to write a glowing testament about the company,especially about the guys who visited my home .Every single one of them without excepti... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Energieanlagen und -lösungen

Vom Unternehmen geschrieben

Fairway Energy has supported families, pensioners, and single parents across the UK in accessing government funding to receive free energy-saving home improvements; including energy-efficient boilers, heat pumps, solar panels, and insulation.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

128 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(128)

20 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Fairway fitted a new boiler 30.7.24.

Fairway fitted a new boiler 30.7.24.
With this cold snap, I've had my heating on.
It's taken 12hours for my house to reach 16oc.
I've been on the phone all day.
The pressure is beyond red.
They told me, it's not their problem, contact Ideal.
Yeah they're great and quick at fitting.
After care is non existent.
It's cost me a fortune, over 12 hours of my boiler working at 80oc, to hit 16oc.
Haven't even got the contact details for Ideal.
Awful customer services.

20. November 2024
Bewertung ohne vorherige Einladung
Fairway Energy-Logo

Antwort von Fairway Energy

We’re sorry to hear that our service hasn’t met your expectations. At Fairway Energy, your satisfaction is our top priority, and we’re dedicated to ensuring you have a positive experience with us.

After reviewing your concerns with our operations team, we’ve determined that the issues you’re experiencing with your boiler are due to a manufacturing fault and not related to the installation process. Since your boiler is under warranty with Ideal, reaching out to them is the appropriate next step.

If you have any difficulty locating their contact details or getting in touch with them, please don’t hesitate to contact us at 0151 559 1563. We’ll be more than happy to assist you in resolving the issue as quickly as possible.

We appreciate your understanding and want to assure you that we’re here to help in any way we can.

Best regards,
The Fairway Energy Team

Bewertet mit 5 von 5 Sternen

5 out of 5

5/5! excellent company & could not be happier. thank you for a good service and being so helpful, me and my wife are made up with all the work done. we could not believe we could get tis all free but its true, thank you from Tez

11. November 2024
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Antwort von Fairway Energy

Thank you for your response. We truly value your feedback and thank you for choosing Fairway Energy for your home energy-saving measures.

Best wishes

The Fairway Energy Team.

Bewertet mit 1 von 5 Sternen

Without consistent heating for weeks…

Without consistent heating for weeks now. Leaving vulnerable people with chronic health conditions freezing. Heat pump has never worked. Used subcontractors who dont know their bottom from their elbows

10. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Thank you for bringing this to our attention, and we're very sorry to hear about your experience.

Unfortunately, based on the information available on Trustpilot, we're unable to locate your details in our system.

To ensure we address your concerns promptly and thoroughly, could you please reach out to us directly? You can call us at 0151 559 1563 or email us at enquiries@fairway-energy.co.uk.

Once we have more details, we'll investigate this issue as a priority.

Thank you for your patience

The Fairway Energy Team.

Bewertet mit 5 von 5 Sternen

Mike and Liam came to my house at 15…

Mike and Liam came to my house at 15 mosswood crescent in Nottingham . They fitted loft insulation and bathroom extract fan and trickle vents the window .the best thing I like about both are their behaviour and attitude . I will highly recommend these two guys for any future building work .

2. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Thank you! We really appreciate your positive feedback and we will be sure to pass this onto the team. Best wishes

Bewertet mit 5 von 5 Sternen

These people are fantastic

These people are fantastic, did the job brilliantly, but importantly sooo friendly had a guy called Thomas all made me feel at ease chatty I cannot thank him enough for his excellent work ( and chat) he worked so many hours today, I would quite happily when they come again to finish!
Leave my door open and just tell them not to bother getting me up😂😂 very trustworthy I’d recommend anyone to use this company!

7. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Thank you for your kind words, Melanie. Your positive feedback is much appreciated. Best wishes 🙂

Bewertet mit 2 von 5 Sternen

compulsory work not done pleasecome and do the right thing

I have just had a newradiator fitted in my bathroom. The plumber showed med me the water that came out of the radiadiator and it was like sludge. I told the plumber that I had a new boiler fitted last year. The plumber was very surprised and ask me when I had my new boiler installed did the plumbers flush the syetem out at the time has it is compulsory requiement . I contacted Fairway energy to ask why a magnetid filter was not fitted okay it not compulsory but to be offered it would of been good idea. I was told the work was only guaranteed for 12 months. Apparently it is a compulsory requirement for the heating syestem to be power flushed or at least a chemical flush. I do believe that compulsory work should be done at the time the work was done, 12 months Gurantee is not a way out of compulsory committment , This work needs doing asp

17. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Hi Katty,
We are unable to locate you on our system. Could you please call 0151 559 1563 to discuss this further.

Bewertet mit 5 von 5 Sternen

Great survey from Tom

Great survey from Tom he was fast and very polite and professional

4. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Thank you for your feedback, Rafael. Your positive comments are appreciated. Best wishes

Bewertet mit 5 von 5 Sternen

Amazing from start to finish

Was very nervous about this company as they sounded too good to be true after British Gas quoted me almost 7K for a new boiler. I managed to get a new hybrid boiler, iwi, a few new radiators and honestly an amazing service under the government scheme available.

The workers were all incredibly friendly and efficient. As my old boiler was broken beyond economical repair, fairway energy installed my new boiler giving us heat and hot water within 7 days of all the paper work being finalised!

The girls in the office were extremely patient and helpful with all my questions!
Shaun & Craig went above and beyond while they were here too. Very polite and hardworking!

One thing I’ve read a lot of is people’s concerns with the mess that iwi will cause. The men were all very clean and made sure every evening the house was left as clean/clear as it was on their arrival. I was surprised with how clean they left it! Even the plasterer covered all the furniture and carpets, sawing was all done out side and they hoovered and mopped when leaving.

I have noticed a slight noise coming from a few of the radiators but I’m sure it’s just the water warming through.

One thing I hadn’t thought of is with everything being reborded, blinds or shutters will no longer fit if were made to measure.

Overall I am beyond happy with the service. The gas bill has dropped significantly and I have already recommended friends and family to consider the same!

26. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Thank you, Lettisha. Your positive feedback is much appreciated and will be shared with the team who will be very happy to hear your kind words. Best wishes

Bewertet mit 1 von 5 Sternen

Please avoid don't put yourself through it

I would avoid this company at all costs. They don't have any pride in there work, it is rushed , under part and have caused a lot of damage. They say one thing and do something completely different and when you tell tem, they say there nothing they can do about it. They are unprofessional and have missed legal key parts of a boiler system. I will include pictures shortly

2. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Hi Adam, we are sorry to hear you are unhappy with the services provided. We are really keen to discuss your concerns further.
In order for us to investigate and attempt to rectify any issues, please contact our customer service team on 0151 559 1563.
Thank you.

Bewertet mit 5 von 5 Sternen

Fantastic company to work with from…

Fantastic company to work with from start to finish. I had ASHP fitted and they diligently worked around my schedule. Thank you for a job well done

27. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Hi Alex, thank you for your positive feedback. It is much appreciated.

Bewertet mit 5 von 5 Sternen

Really good experience with the…

Really good experience with the company. From start to finish excellent job done. The lads had to travel all the way from liverpool to hull. I must mention Craig. He was excellent. Very friendly and very professional. Philip who did the skimming did excellent job as well. Very good job by gas engineer who changed my boiler and piping.Overall really happy. 5/5.

27. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Thank you so much for your valuable feedback. We'll be sure to share your positive comments with the team. Best wishes

Bewertet mit 5 von 5 Sternen

Fabulous Fairway

After being let down by a previous firm ( couldn’t even keep original appointment) I contacted fairway energy and didn’t look back . Surveyor arrived when arranged , very professional,polite,courteous and efficient. Went away around 12 noon and by 3pm the same day an appointment was made for the work to be carried out the following week. I received a call the next day advising me that they could bring the install forward 3 days, so I took this new appointment. The new boiler was moved about 8-10foit to another part of my garage (at no extra cost may I add!) to accommodate forthcoming building works.The boiler installer did a fantastic job of moving boiler and adding pipe work very neatly, changed my trv’s ,bled radiators and talked my through workings of new boiler. At the same time my window vents were installed, again very clean and hardly any disruption. Lastly was the electrician who wired up my thermostat and talked me through its workings,again very professional,neat and tidy.From start to finish everyone was brilliant, from the lads on the ground to the office staff, who kept me informed if anyone was running late etc.If you are looking for a firm for your boiler grant, look no further than Fairway Energy👍👌

23. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company

Fairway energy done a great job the people who done the job Craig and Philip the brothers done the job efficiently and they where very clean and tidy and professional as well as they where very friendly I wish if all people from fairway like I recommend this company for doing them job people you can trust graig and Philip and not to forget the good electrician and the boiler fitter many thanks for such a wonderful and professional people

22. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommend

The whole process from my initial call, to the Survey, to installation, where very helpful and friendly staff. Each step of the way explaining the whole process. Thankyou so much for my boiler, hive and loft insulation. I will definitely pass on your number.

11. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The men that came to do the job were…

The men that came to do the job were polite and respectful of the property. They were very friendly and were able to answer any questions I had about the installation of appliances. They cleaned up after themselves and I would highly recommend them.

27. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

BUNCH OF LIARS!

Conflicting information from the get go, then blatantly lied to me when quizzed.

How do I trust them to do what is expected when they can't even be honest... PROCEED WITH CAUTION⚠️

7. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Hi we are really sorry to hear that you are unhappy with the service you have received.
Branding our company as a bunch of liars is a really strong statement that we would be really keen to discuss further.
In order for us to investigate and attempt to rectify your issues please contact our team on 0151 559 1563.

Thanks

Bewertet mit 2 von 5 Sternen

Fairway Energy has no after sales service

The boiler and loft insulation was a good job, the after sales service was no existent, i phoned them 4 times asking for help they never got back to me, i had to get a local engineer for help, i would not recommend Fairway Energy.

23. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Fairway Energy

Hi we are really pleased to hear that the job was good !
We would be really keen to discuss your issues with our after sales service. Please call us on 0151 559 1563, we would like to hear your feedback in order to help us improve !

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