Mark called in good time to let me know he was on his way. He arrived and immediately started diagnosing the issue. After his checks, he recognised it was a physical issue and swapped out the ethe... Mehr ansehen
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Das sagen Bewerter
I've been having SHOKING experience. The developer sais we had to sign up to Fibre Nest so It was done since first day I moved in. Till today nothing been resolved. Tech support is wasting time. They... Mehr ansehen
Lulo & Anna so helpful Just joining FibreNest as a new customer These kind souls have gone out of their to help & guide me through the process of signing up to joining FibreNest Thank you to you... Mehr ansehen
When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Hervorragend
4651 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Excellent service. Recommended
I have had excellent service from Fibrenest. I have never had any issues with my broadband service from Fibrenest, it always runs spot on at the correct speed. I accidentally broke a fibre cable when I moved some furniture about. I rang customer services late on a Sunday afternoon, no waiting in a queue.I had an engineer attend first thing on Monday morning, and replaced the cable very quickly. Very friendly engineer, and he helped me set up the plume app on my phone. All running well, very good speed. Very pleased with the service from Fibrenest
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased the customer service & engineering team were supportive & helped you to restore the service, this is wonderful news.
I am happy you are pleased with the service, this is wonderful news.
Kind regards,
Andrew.
Antwort von FibreNest
Good afternoon Lisa,
Thank you for your review & feedback.
I am so pleased the help received was amazing, that is wonderful news. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer that attended today was…Marcus
The engineer that attended today was friendly and polite, got straight to work on the problem and had me back up and running in no time at all. It was nice to have someone in my home that actually engaged in conversation and didn’t just sit there with miserable face on his phone looking like he was bored of what he was doing (had many of those over the years).
Top class customer service from an engineer that knew what he was doing and you could tell he had years of experience. Internet has been top notch since he left. Thank you.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Victoria,
Thank you for your review & feedback.
I am so pleased the engineer was friendly, polite & worked efficiently to restore the issue you were experiencing.
Kind regards,
Andrew.
Updated our equipment
The engineer turned up on time, identified the problem, installed the necessary equipment and was finished more quickly than we anticipated.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon David,
Thank you for leaving us a review & your feedback.
I am so pleased the engineer was efficient & managed to resolve the issue, this is good to hear.
I will refer this to the team so we can celebrate this positive feedback.
Kind regards,
Andrew.
Emailed fibrenest 20/03 to ask them to…
Emailed fibrenest 20/03 to ask them to check our internet. Within 20 minutes had a reply and offer of engineer calling 23/03 to fit new router etc.
Dave and Will arrived 9 am 23/3 and went above and beyond. They replaced router and a connection on wall and replaced cabling outside. Then when all up and running they helped us reset our devices. TVs etc. cannot fault Fibrenest or their employees from customer service to engineers. Thank you.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Julie,
Thank you for leaving us your review & feedback.
I am so pleased you had a positive & efficient experience with both our customer support & engineering team, this is wonderful news.
I will be sure to pass this positive feedback onto the team.
Kind regards,
Andrew.
It was a bit tricky to get set up…
It was a bit tricky to get set up initially but the connection so far has been solid! Hopefully it will remain so throughout the house.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Freddie,
Thank you for your review & feedback.
Sorry to hear you initially experienced some issues with the set up. I am pleased the connection thus far has been good, this is wonderful news.
If you experience any issues, please do contact us: support@fibrenest.com
Kind regards,
Andrew.
The service and speed of internet has…
The service and speed of internet has been good. The issues I did have were minimal and resolved within hours. FibreNest were usually aware of the issues and we're quick to update me about resolving them.
The 1 complaint would be, they are the only service providers on the estate and there are no cheaper alternative companies yet. They have informed me that this will change so that I can have the option in future.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Dave,
Thank you for leaving us a review.
I am so pleased the service & speed has been good, this is wonderful news.
Sorry to hear you experienced some service issues, I am pleased these were efficiently resolved.
Kind regards,
Andrew.
Delivered what they said and can’t…
Delivered what they said and can’t fault the team at FibreNest, they have been very helpful. Thank you
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Luke,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with the customer support team & they were helpful, this is great news.
Kind regards,
Andrew.
Mikolaj was extremely helpful
Mikolaj was extremely helpful in resolving my car charger connection via WPS on FibreNest Broardband.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased Mikki has been helpful & supported you to connect your car charger.
This is wonderful news.
I will refer this to the team.
Kind regards,
Andrew.
Your team are on the ball and have been…
Your team are on the ball and have been amazing with responding and problem solving . 10/10
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased the team have been supportive with responding & problem solving, this is wonderful news.
Kind regards,
Andrew.
Antwort von FibreNest
Good afternoon Luiz,
Thank you for your review & feedback.
I am so pleased the team were both fast & efficient, this is wonderful news.
Kind regards,
Andrew.
Awesome
Everything was sorted out on my first phone call and item came the next day and all instructions on how to set up was very easy for me to understand.A1 service 👍
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Adrian,
Thank you for leaving us a review & your feedback.
I am so pleased you were well supported by a member of the team to complete the sign up process, this is wonderful news.
Kind regards,
Andrew.
Very good Fibrenest customer support
I had an issue with my Fibrenest connection but the help and contact to get the matter resolved quickly was 1st class
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Brian,
Thank you for your reply & feedback.
I am so pleased you had such a positive experience with our customer support team & they were able to efficiently resolved the issue.
Kind regards,
Andrew.
Email and response
Had an outrage at 2100 hrs Friday night sent e mail knowing it would get seen am Sat morning which was the case still got an e mail reply from Anna saying it had been checked and all working now which is the case well pleased with the reply shows they notice and acknowledge very good service been with them now got 18 months all good
Thank you
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Robert,
Thank you for your reply and feedback.
I am so pleased you had such a positive experience with our customer support team & they kept you well updated & in the loop, this is great to hear.
Kind regards,
Andrew.
Very friendly and helpful
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Daniel,
Thank you for your review & feedback.
I am so pleased the customer support team has been friendly and helpful, this is wonderful news.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Great customer service
To be honest, the customer service is terrific. You always end up dealing with the same people because I would imagine they are a small team, but they seem to respond quicker than bigger companies, and always resolve the issues. Friendly, efficient, knowledgeable, and a pleasure to do business with. Positive mention for Kieran who I have dealt with a few times but all of the customer service staff are excellent.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Ed,
Thank you for leaving us a review & your feedback .
I am so pleased you had such a positive experience with our customer service team. I will ensure this positive feedback is raised to the team & to Kieron.
Kind regards,
Andrew.
Back up to speed
Had a problem with our speed but Pawel the engineer came and was very helpful and friendly. Spotted an old bit of equipment straight away and got it sorted for us. 10/10
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Cieran,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team & they managed to swap out all equipment.
I will refer this onto the team.
Kind regards,
Andrew.
Very quick response via emails.
Very quick response via emails.
Very quick to sort things out.
Quick and friendly service
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Emma,
Thank you for leaving us your feedback.
I am so pleased you received quick responses & friendly service.
This is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Sam was very helpful and replied to any…
Sam was very helpful and replied to any e-mails promptly.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Tina,
Thank you for leaving us your review & feedback.
I am so pleased Sam was helpful & promote with communication, this is great news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
The person I spoke to was very polite…
The person I spoke to was very polite and friendly, sorted my problem out without any fuss.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Kevin,
Thank you for leaving us your review & feedback.
I am so pleased you had such a positive experience with our customer support team & they were polite and friendly, this is wonderful news.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
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