Ordered some UGG sandals for my holiday. Received them fairly quickly but unfortunately there were too big, gutted as they are gorgeous. Contacted Flomera who were extremely helpful and will give a... Mehr ansehen
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Das sagen Bewerter
SWECN260903014992YQ Ordered some Uggs on 3rd sept but still awaiting delivery. Tracking info just states ‘was expected by Monday’ Need help with this order …. Happy to change review rating if res... Mehr ansehen
I was a little disappointed with these sandals. They look nice and seem well made, but the sole is not soft or cushioned enough for me. I have ankle and leg pain, and unfortunately, these sandals are... Mehr ansehen
Unternehmen hat geantwortet
I ordered some Ugg sandals, they took some time to arrive but when they were delivered, I found the shoes did not fit correctly, so I asked to return the sandals. I was offered to buy another pair a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Flomera, a dynamic and emerging player in the world of e-commerce, has swiftly gained attention for its innovative approach to fashion. Specializing in clothing and shoes, Flomera seamlessly blends style and comfort, offering a curated collection that caters to the diverse tastes of modern consumers. At Flomera, we understand that fashion is not just about trends; it's a reflection of individuality and confidence. Our team is dedicated to providing a unique shopping experience, where each piece tells a story and enhances your personal style. What Sets Flomera Apart? Quality Craftsmanship: Flomera takes pride in the craftsmanship of its products. From clothing to shoes, each item is meticulously designed to meet high-quality standards, ensuring durability and style. Trendsetting Designs: Stay ahead of the fashion curve with Flomera's trendsetting designs. Our team of creative minds continuously explores the latest trends to bring you clothing and shoes that make a statement. Accessible E-commerce Platform: Shopping at Flomera is a breeze with our user-friendly e-commerce platform. Explore our collections, read product reviews, and make secure transactions with ease. Customer-Centric Approach: Your satisfaction is our priority. Flomera is committed to delivering exceptional customer service, from fast shipping to responsive support, making your shopping experience enjoyable and hassle-free.
Kontaktinformationen
71-75 Shelton Street, Greater London,, WC2H 9JQ, London, Vereinigtes Königreich
- +44 7883162368
- Contact@flomera.com
- flomera.com
4,0
Gut
157 Bewertungen
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Das haben sich andere Leute angesehen
Return my order!
Return my order!! my oder was a little long in arriving due to high demand. l reached out to the company though email got a response very quickly apologising for the delay when my oder arrived the where too big so l asked for a refund so the company have agreed to refund me ASAP very good customer happy to resolve quickly
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for sharing your experience! 😊 We’re sorry that your order took a little longer than expected due to the high demand, but we’re pleased that our team was able to respond quickly and assist you.
We’re also glad we could resolve the sizing issue and arrange your refund promptly. Your satisfaction is very important to us, and we truly appreciate your kind words about our customer service.
Thank you for choosing Flomera!
Beautiful UGG sandals comfortable to…
Beautiful UGG sandals comfortable to walk in. Great swift service.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review! ❤️ We’re delighted to hear that you’re enjoying your UGG sandals and finding them comfortable to walk in.
We’re also pleased that you were happy with our service. Thank you for choosing Flomera and for taking the time to share your experience!
The Sandals are beautiful so soft…
The Sandals are beautiful so soft underfoot and very well made… Perfect Also on the plus side customer services have been easy to contact and thanks Sandra who has been so helpful….
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! ❤️ We’re delighted to hear that you love your sandals and find them soft, comfortable, and well made.
We’re also really pleased that you found our customer service easy to reach. We’ll be sure to pass your kind words on to Sandra — she’ll be so happy to know she was able to help! 😊
Thank you again for choosing Flomera and for taking the time to share your experience with us. We truly appreciate it!
Really happy with the customer service…
Really happy with the customer service from this company. I ordered 2 pairs of sandals which unfortunately didn't fit and the customer service could not have been more helpful in assisting me.
Really pleased
Thank you.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review! ❤️ We’re really pleased to hear that you were happy with our customer service, especially when your sandals unfortunately didn’t fit.
We’re always happy to help and make the process as easy and stress-free as possible for our customers. Thank you for choosing Flomera, and we hope to welcome you back again soon! 😊
Antwort von Flomera
Thank you so much for your kind review! 😊 We’re delighted to hear that you were happy with our service.
Your feedback means a lot to our team, and we truly appreciate you choosing Flomera. We hope to serve you again in the future! ❤️
Lovely shoes so comfortable
Lovely shoes so comfortable, great service !
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review! ❤️ We’re delighted to hear that you’re enjoying your shoes and finding them comfortable.
We’re also really pleased that you were happy with our service. Your kind words mean a lot to our team!
Thank you for choosing Flomera, and we hope to welcome you back again soon. 😊
I bought one pair of ugg sandals which…
I bought one pair of ugg sandals which where great, i then wanted a second pair, this company are amazing even offered me discount on 2nd pair( even though price was fab to begin with).
The customer service is outstanding, any questions about delivery, sizes are all answered quickly & efficiently.
would not hesitate to order again, definitely 5 stars..
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! ❤️
We’re delighted that you loved your first pair and decided to order a second! It’s fantastic to hear that you’ve been happy with our products, prices and customer service.
Thank you for your trust and support — we truly appreciate it and look forward to serving you again!
Kind regards,
Flomera Customer Support Team
I was unhappy with my order but a full…
I was unhappy with my order but a full refund was offered, customer service was good
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you for taking the time to share your feedback.
We’re sorry that your order did not meet your expectations, but we’re pleased that our customer service team was able to assist you and offer you a full refund.
Your satisfaction is very important to us, and we’re glad that you were happy with the service you received.
Thank you again for giving us the opportunity to resolve the matter and for sharing your experience with Flomera. We truly appreciate it! 😊
Kind regards,
Delivery was slower than I expected…
Delivery was slower than I expected however I had a quick response from them and the item arrived a few days later. I was a bit disappointed with the quality of the shoe, however following an email and I sent the photos that were requested I had a full refund.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you for taking the time to share your experience with us.
We’re sorry that the delivery took longer than expected and did not meet your expectations. We understand how disappointing this can be.
We’re pleased that our team was able to respond quickly, investigate the issue with the photos you provided, and arrange a full refund for you.
We appreciate your patience and understanding, and we will take your feedback on board as we continue working to improve both our products and service.
Kind regards,
Flomera Customer Support Team
Excellent customer service
The customer service from Flomera has been superb! Unfortunately the shoes I bought did not fit but I was offered several options to return and have received a full refund. We exchanged several emails and I always felt like I was communicating with a reasonable human being rather than an automated service. Thank you Flomera!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your fantastic review! ❤️
We’re sorry that the shoes didn’t fit, but we’re delighted that our team was able to offer you several options and arrange your full refund.
Your comment about feeling like you were communicating with a real person rather than an automated service means a great deal to us. We genuinely believe that every customer deserves to be listened to and treated with care and understanding.
Thank you again for your trust, patience and kind words. We truly appreciate you choosing Flomera and taking the time to share your experience! 😊
Kind regards,
Flomera Customer Support Team
Satisfied customer.
I ordered a pair of UGG sandals online from this company - the first time I've ordered shoes online, and they were so lovely, I felt confident in doing something I hadn't done before They came, nicely packed, and I tried them on. I was very disappointed to find that the straps on the sandals were too short for me. I wrote to Flomera to ask for a refund, and after offering to send me a new pair with longer straps, and even allowing me to keep the pair of sandals too, I decided to have the refund, which they agreed to send me. I am happy with the outcome and feel I need from now on to buy shoes at a shop, as I seem to have awkwardly shaped feet.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your thoughtful review! 😊
We’re sorry that the sandals weren’t the right fit for you, particularly with the straps being too short, but we’re very pleased that we were able to offer different solutions and ultimately arrange a refund that you were happy with.
We completely understand that finding the perfect fit can sometimes be challenging when buying shoes online, and we really appreciate you giving us the opportunity to assist you.
Thank you again for your trust, patience and kind words about our service. We’re delighted that you were satisfied with the outcome and truly appreciate your support! ❤️
Kind regards,
Flomera Customer Support Team
Very comunicative and honest company
Sadly the sandals did not fit. However, emailed for a full refund which was approved. No hassle and very speedy responses. Would 100% recommend
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! 😊
We’re sorry that the sandals weren’t the right fit, but we’re delighted to hear that your refund was handled quickly and without any hassle.
Your kind words about our communication and service mean a great deal to our team. We always aim to make the process as simple and straightforward as possible for our customers.
Thank you for your 100% recommendation and for choosing Flomera. We truly appreciate your support! ❤️
Kind regards,
Flomera Customer Support Team
Refund experience
Orders some shoes , didn’t fit right, customer service dealt with the problem and issued a refund in a timely and satisfactory manner.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your positive review! 😊
We’re sorry that the shoes weren’t the right fit, but we’re very pleased that our customer service team was able to resolve the issue and arrange your refund promptly.
Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Flomera and for your support!
Kind regards,
Flomera Customer Support Team
Ugg sandals
The shoes were lovely, very pleased with them.unfortunatley they did not fit and they didn't do bigger .I've been in touch with the company and had quick to reply ,and have been offered refund.
Just disappointed they didn't fit I've got big feet . good company.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review! 😊
We’re delighted to hear that you liked the sandals and were pleased with them, even though unfortunately the fit wasn’t right for you.
We’re glad our team was able to respond quickly and offer you a refund. We’re sorry we couldn’t provide a larger size on this occasion, but we truly appreciate your understanding.
Thank you again for your kind words and for recommending Flomera. We hope to have the opportunity to welcome you back in the future! ❤️
Kind regards,
Flomera Customer Support Team
Unfortunately the item I ordered did…
Unfortunately the item I ordered did fit me so I wanted to return the it. Flomera responded quickly to my request and facilitated my refund without any fuss and with good grace. Would use Flomera again and would recommend.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! 😊
We’re sorry that the item wasn’t the right fit for you, but we’re delighted that our team was able to assist with your return and refund quickly and without any hassle.
We truly appreciate your kind words about our service, and we’re especially pleased to hear that you would use Flomera again and recommend us to others.
Thank you again for your trust and support. We look forward to welcoming you back in the future! ❤️
Kind regards,
Flomera Customer Support Team
The company are excellent with their…
The company are excellent with their customer service
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your kind review! 😊
We’re delighted to hear that you were happy with our customer service. Providing a helpful, responsive and professional experience is very important to us.
We truly appreciate you taking the time to share your feedback and support Flomera.
Kind regards,
Flomera Customer Support Team
Excellent well packaged and quick…
Excellent well packaged and quick delivery service. Kept informed from placing order to receiving goods. I had to contact customer services with an issue which was resolved promptly and I was impressed with the response. A great customer service and I would definately recommend Flomera.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your fantastic review! 😊
We’re delighted to hear that you were happy with the packaging, delivery and the updates throughout your order.
It’s especially wonderful to know that when you contacted our customer service team, your issue was resolved promptly and that you were impressed with the response.
Your recommendation means a great deal to us. Thank you for choosing Flomera and for taking the time to share your positive experience! ❤️
Kind regards,
Flomera Customer Support Team
Really impressive service...
I bought a pair of sandals which arrived perfectly packed and in good order. The straps did not quite suit my ankles, and I need that support particularly. I contacted the services team last night. They responded today and have been exceptionally polite and helpful and made every effort to resolve the issue, which so important when shopping online. Really impressive service!
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! 😊
We’re sorry that the straps weren’t quite the right fit for your ankles, but we’re delighted to hear that our customer service team was able to assist you quickly and make every effort to find a suitable solution.
We completely agree that helpful and responsive customer service is especially important when shopping online, so your kind words mean a great deal to our team.
Thank you again for your trust, patience and support. We truly appreciate you taking the time to share your experience with Flomera! ❤️
Kind regards,
Flomera Customer Support Team
Great product-wasn’t disappointed!
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review! 😊
We’re delighted to hear that you’re happy with your purchase and that the product lived up to your expectations.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing Flomera, and we hope to welcome you back again in the future! ❤️
Kind regards,
Flomera Customer Support Team
Ugg sandals
I ordered some Ugg sandals which failed to arrive after 2 weeks so I contacted Flomera , they apologised and said the order was in transit. After another 2 weeks I emailed and said the order was too late so could I have a refund and cancel the order . They asked me to wait as the order should reach me soon. The order did arrive but the summer is nearly over and the sandals don’t fit so I again asked for a refund and I would send the sandals back. Flowmera said they didn’t want me to send the order back but would refund the full payment.
Sure enough I have the payment returned . All my emails were answered quickly and I am pleased to have my payment back
Thank you
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for taking the time to share your experience with us. 😊
We’re sorry that your order took longer than expected to arrive and that the sandals ultimately weren’t the right fit for you. We completely understand how disappointing this must have been, especially with the summer season nearly over.
We’re very pleased, however, that our team was able to assist you promptly and provide a full refund without requiring you to return the sandals.
Your kind comments about our communication mean a great deal to us. We always aim to respond to our customers as quickly as possible and find a fair solution when something doesn’t go as planned.
Thank you again for your patience, understanding and trust in Flomera. We truly appreciate it! ❤️
Kind regards,
Flomera Customer Support Team
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