SWECN260903014992YQ Ordered some Uggs on 3rd sept but still awaiting delivery. Tracking info just states ‘was expected by Monday’ Need help with this order …. Happy to change review rating if res... Mehr ansehen
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Das sagen Bewerter
Fantastic price excellent Uggs buy from this company a couple of times a year exspecially around Xmas the only problem is near Xmas delivery is a bit longer but on the whole great
Ordered some UGG sandals for my holiday. Received them fairly quickly but unfortunately there were too big, gutted as they are gorgeous. Contacted Flomera who were extremely helpful and will give a... Mehr ansehen
Return my order!! my oder was a little long in arriving due to high demand. l reached out to the company though email got a response very quickly apologising for the delay when my oder arrived the whe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Flomera, a dynamic and emerging player in the world of e-commerce, has swiftly gained attention for its innovative approach to fashion. Specializing in clothing and shoes, Flomera seamlessly blends style and comfort, offering a curated collection that caters to the diverse tastes of modern consumers. At Flomera, we understand that fashion is not just about trends; it's a reflection of individuality and confidence. Our team is dedicated to providing a unique shopping experience, where each piece tells a story and enhances your personal style. What Sets Flomera Apart? Quality Craftsmanship: Flomera takes pride in the craftsmanship of its products. From clothing to shoes, each item is meticulously designed to meet high-quality standards, ensuring durability and style. Trendsetting Designs: Stay ahead of the fashion curve with Flomera's trendsetting designs. Our team of creative minds continuously explores the latest trends to bring you clothing and shoes that make a statement. Accessible E-commerce Platform: Shopping at Flomera is a breeze with our user-friendly e-commerce platform. Explore our collections, read product reviews, and make secure transactions with ease. Customer-Centric Approach: Your satisfaction is our priority. Flomera is committed to delivering exceptional customer service, from fast shipping to responsive support, making your shopping experience enjoyable and hassle-free.
Kontaktinformationen
71-75 Shelton Street, Greater London,, WC2H 9JQ, London, Vereinigtes Königreich
- +44 7883162368
- Contact@flomera.com
- flomera.com
4,0
Gut
158 Bewertungen
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Das haben sich andere Leute angesehen
Ugg sandals
I ordered some Ugg sandals which failed to arrive after 2 weeks so I contacted Flomera , they apologised and said the order was in transit. After another 2 weeks I emailed and said the order was too late so could I have a refund and cancel the order . They asked me to wait as the order should reach me soon. The order did arrive but the summer is nearly over and the sandals don’t fit so I again asked for a refund and I would send the sandals back. Flowmera said they didn’t want me to send the order back but would refund the full payment.
Sure enough I have the payment returned . All my emails were answered quickly and I am pleased to have my payment back
Thank you
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for taking the time to share your experience with us. 😊
We’re sorry that your order took longer than expected to arrive and that the sandals ultimately weren’t the right fit for you. We completely understand how disappointing this must have been, especially with the summer season nearly over.
We’re very pleased, however, that our team was able to assist you promptly and provide a full refund without requiring you to return the sandals.
Your kind comments about our communication mean a great deal to us. We always aim to respond to our customers as quickly as possible and find a fair solution when something doesn’t go as planned.
Thank you again for your patience, understanding and trust in Flomera. We truly appreciate it! ❤️
Kind regards,
Flomera Customer Support Team
Really happy ...
I ordered nice looking UGG sandals, they arrived on time, lovely looking, but unfortunately the ankle strap was a fit problem for me. However the company responded really well, offered a longer strap sandal, but when this was also a poor fit for me they immediately offered a full refund. I am very pleased with their fast and fair response. Victoria Finch
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much, Victoria, for your wonderful review! 😊
We’re sorry that the ankle strap wasn’t the right fit for you, but we’re very pleased that our team was able to respond quickly and offer different solutions until we found the right resolution for you.
Your satisfaction is always our priority, so it’s great to hear that you found our response fast and fair.
Thank you again for your trust, patience and kind words. We truly appreciate your support! ❤️
Kind regards,
Flomera Customer Support Team
Great service.
I ordered some sandals in my usual size but unfortunately they came up a bit small . Flomera not only offered me a refund but we’re willing for me to keep the order too , so a friend , myself and hopefully will all be very happy! And I appreciated their customer service 😊
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review! 😊
We’re sorry that the sandals were a little small for you, but we’re delighted that we were able to find a solution that works for you and your friend.
Your satisfaction is very important to us, and we’re so pleased that you appreciated our customer service and the way we handled your request.
We hope you and your friend both enjoy the sandals! Thank you again for your trust and support. ❤️
Kind regards,
Flomera Customer Support Team
Sarah
Let me first say Sarah, at customer service is lovely to deal with, and very professional.
Hopefully my issue will be sorted (not Flomera's fault) they are just the fall guys.
Sadly i cant comment on the product at this moment in time. But if its like their customer service , i wont have any complaints. Well done team. I appreciated your time.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely review and for your kind words about Sarah and our customer service team. ❤️
We’re really pleased to hear that you found Sarah professional, helpful and pleasant to deal with. She will be absolutely delighted to see your comments!
We also appreciate your understanding regarding the issue with your order. We’re doing our best to make sure everything is resolved for you as smoothly as possible.
We hope you’ll be just as happy with the product once it arrives, and we truly appreciate your patience, trust and support.
Thank you again for taking the time to share your experience with us. It means a lot to the whole team! 😊
Kind regards,
Flomera Customer Support Team
I can’t express enough how Flomera has…
I can’t express enough how Flomera has been so helpful with my order , I would fully recommend this company to anyone, they have been so generous & kind , can’t thank them enough, I will definitely recommend to friends & family in the future, thank you once again for all your kind generosity, Regards Teresa
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much, Teresa, for your incredibly kind words! ❤️
We’re absolutely delighted to hear that you were happy with the help and support you received from our team. Your appreciation truly means a lot to us.
Knowing that you would recommend Flomera to your friends and family is the best feedback we could receive. We’re very grateful for your trust and support.
Thank you again for taking the time to share your experience, Teresa. We hope to welcome you back again in the future! 😊
Kind regards,
Flomera Customer Support Team
Prompt efficient service
Contacted Flomera to. return a purchase I had recently made .
They got back to me very promptly and suggested that I keep the purchase and they would give me as full refund which they did the next day .
Very impressive service
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! 😊
We’re delighted to hear that you were impressed with our service and that we were able to resolve your request promptly.
Providing quick and helpful customer service is very important to us, so it’s fantastic to know that you had such a positive experience.
Thank you again for your trust and for taking the time to share your experience with Flomera. We really appreciate it!
Kind regards,
Flomera Customer Support Team
I would put no stars if I could
I would put no stars if I could. I placed an order online for some UGG sandals, I realised I had put the incorrect delivery address so used the link to support straigh away. I had an email back saying they had no record of my order. I've since heard nothing back from them for 24 hours. Very disappointed.
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Hello,
We’re sorry to hear that you were disappointed with your experience.
We did try to assist you and requested additional information so that we could locate your order and investigate the issue, as we were unable to identify the order from the information initially available to us. Unfortunately, we did not receive a response with the details requested, so we were unable to continue the investigation.
We genuinely regret that we were unable to resolve this for you at the time. We remain available to assist if you would like to contact us again with your order details.
Kind regards,
Flomera Customer Support Team
Counterfeit goods
Counterfeit goods, terrible customer service. Trying to organise refund was horrendous, refund took over one month.
Do not use, would never consider using them again.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Hello,
We’re sorry to hear that you were unhappy with your experience and that you felt the refund process took longer than expected.
We take concerns regarding our products and customer service seriously. We have reviewed your case and the refund was ultimately processed, and we regret that the process caused you frustration and inconvenience.
We always aim to resolve customer concerns as quickly and fairly as possible, and we’re sorry that on this occasion we did not meet your expectations.
Thank you for sharing your feedback. We will take your comments into consideration as we continue to improve our service.
Kind regards,
Flomera Customer Support Team
100% would buy from this company again…
100% would buy from this company again and I have and will in the future communication is excellent and the sandals I purchased are of a very high standard and fix perfect
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your fantastic review! 🤩
We’re absolutely delighted to hear that you’ve been so happy with your sandals, the fit, and the quality. It means even more to us knowing that you’ve already purchased from us again and plan to continue shopping with Flomera in the future.
We’re also very pleased that you’ve found our communication excellent. Providing a great product alongside helpful customer service is extremely important to us.
Thank you again for your continued trust and support — we truly appreciate it! ❤️
Kind regards,
Flomera Customer Support Team
Query Resolved
I had, what I considered a problem, with my order. I contacted Customer Services and was very satisfied that Flomera listened and resolved my enquiry swiftly. I would use them again and was very pleased with the item I received.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! 😊
We’re delighted to hear that our Customer Services team was able to listen to your concerns and resolve your enquiry swiftly.
It’s also great to know that you’re pleased with your order and would consider shopping with us again. Your trust and support mean a great deal to our team.
Thank you again for taking the time to share your experience with Flomera!
Kind regards,
Flomera Customer Support Team
This company sells counterfeit uggs and…
This company sells counterfeit uggs and selling them as genuine. If I wanted fakes I would pay a lot less than what this company charge. Thankfully I paid via credit card so I had insurance so I contacted credit card company and I’ve been issued a full refund…..DO NOT BUY!!!!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Hello,
We’re sorry to hear that you were unhappy with your order and understand your concerns regarding the product.
We would like to clarify that we issued you with a full refund and also attempted to contact you directly to resolve the matter and discuss your concerns, but unfortunately we have not received a response.
We take customer feedback seriously and always aim to resolve concerns fairly and promptly. We regret that your experience did not meet your expectations.
We respect your right to share your experience, and we remain available should you wish to contact us directly.
Kind regards,
Flomera Customer Support Team
This company is NOT licensed to sell…
This company is NOT licensed to sell Uggs therefore what you are buying are counterfeit goods. The lack of quality, stitched in holographic label, Qr code, dodgy stitching and generally poor all round quality tells you they aren’t genuine Uggs. I’ve requested a refund due to this and the company hasn’t admitted or denied that they’re fakes. I gave returned them with tracking as advised so let’s see if I get my money back. I have already raised the issue with my bank just in case…
I wish I’d researched them before I bought from them.
Update. Email received asking me to update my review as a full refund was issued on 15th Aug. Fair play to Customer services for reaching out.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Hello,
We’re sorry to hear that you were unhappy with your order and understand your concerns regarding the sandals.
We would like to clarify that we received your returned order and issued a full refund on 15 August. We also attempted to contact you directly to confirm that the matter had been resolved, but unfortunately we have not received a response.
We regret that your experience did not meet your expectations. We take customer concerns seriously and always aim to resolve them as fairly and promptly as possible.
We appreciate your feedback and are sorry for the inconvenience caused.
Kind regards,
Flomera Customer Support Team
Excellent company
Excellent company. Customer service is superb. Go above and beyond to help you with patience kindness and understanding.
My issue was dealt with quickly and very professionally.
Wish all companies were this fantastic.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review! ❤️
We’re truly delighted to hear that you were happy with the service you received. Our team always strives to treat every customer with patience, kindness and understanding, so your words mean a great deal to us.
We’re especially pleased that we were able to resolve your issue quickly and professionally.
Thank you again for your trust and support. We really appreciate it! 🤩
Kind regards,
Flomera Customer Support Team
I ordered some gold star UGG sandals…
I ordered some gold star UGG sandals but when they arrived the ankle strap was too short so not able to be worn.
I contacted customer service who straight away sent out a new pair which did have the correct length strap on them.
I am so pleased as the sandals are comfortable and worth the money!!
Thankyou to customer service but maybe look into a possible badly made batch which have gone out🤩
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your kind review! 🤩
We’re really pleased that our customer service team was able to resolve the issue quickly and that the replacement pair fits correctly.
We truly appreciate you bringing the strap issue to our attention, and we will certainly look into it with our team.
Most importantly, we’re delighted to hear that you find the sandals comfortable and worth the money.
Thank you again for your support and for giving us the opportunity to put things right. ❤️
Kind regards,
Flomera Customer Support Team
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
I ordered a pair of sandals (Ugg), did some research, companies house and reviews, thought it was ok, received the sandals on Wednesday, and clearly fake, emailed them sand said that I believe them to be fake, they replied but didn’t confirm or deny, told them I want a full refund, they asked for the item to be returned and once received, they would issue the refund, I tried to reply that I wanted a refund and then I would return, and my email has been blocked. Luckily, I used PayPal so started a case against them.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Hello,
We’re sorry to hear that you were unhappy with your experience.
We understand your concerns regarding the sandals, and we have since resolved the matter and issued you with a full refund for your order.
We always aim to address customer concerns and find a suitable resolution, and we regret that your experience did not meet your expectations.
We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience caused.
Kind regards,
Flomera Customer Support Team
I bought a pair of shoes from Flomera…
I bought a pair of shoes from Flomera and the ankle strap was small and I could not close. I sent an email to Flomera who answered promptly. They replaced the shoes which are so comfortable. I would just like to a big thank you to Sarah who was very helpful. Costumer service was a 10/10 so thank you
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review!
We’re sorry that the original shoes had an issue with the ankle strap, but we’re delighted that our team was able to assist promptly and that the replacement pair is so comfortable.
We’ll be sure to pass your kind words on to Sarah. She’ll be very happy to know you appreciated her help!
Thank you for choosing Flomera and for your fantastic 10/10 feedback!
They are a genuine company - who delivery fabulous quality branded fashion
Well, I just had to give Flomera a big apology for doubting that they were in fact a genuine company as the Ugg sandals I ordered on 26th June hadn’t been delivered & after several email enquiries I was ready to cancel my CC payment - but today came home & there they were in my safe parcel drop off place
& yes the Ugg summer sandals are fantastic - amazing styling & comfort - just what I wanted & at the price I paid I don’t know how they can afford to sell them at that but so glad they did - Sorry & thank you agin 🥰👏🏻🥰👏🏻🥰
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your wonderful review!
We’re delighted to hear that your UGG sandals arrived safely and that you’re so pleased with the styling, comfort, and quality. We completely understand your earlier concerns while waiting for your order, so we’re especially happy that everything arrived safely and exceeded your expectations.
Thank you for giving us a chance, and we truly appreciate your kind words and support! 🥰
Very pleased with UGG sandals
Very pleased with UGG sandals, great price! Only waited 2wks for delivery and well informed emails,any queries were answered immediately!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re very pleased with your UGG sandals and that you found them to be great value for money. It’s also wonderful to know that our emails kept you well informed and that your questions were answered promptly.
Thank you for choosing Flomera, and we hope you continue to enjoy your sandals!
These are counterfeit goods
These are counterfeit goods. I ordered them from Instagram ad and they were despatched from China. They have arrived but are clearly fakes. I ordered some genuine ones from a UK store and side by side they are very different. If I could upload a photo on here I would. Do not buy from this company.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
We’re sorry to hear that you were disappointed with your order and understand your concerns regarding the product.
We take feedback about product quality very seriously, and we’re sorry that the item you received did not meet your expectations.
Thank you for taking the time to share your feedback.
I love the shoes they are so…
I love the shoes they are so comfortable.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Flomera
Thank you so much for your lovely feedback!
We’re delighted to hear that you love the shoes and find them so comfortable. It’s wonderful to know they’ve met your expectations.
Thank you for choosing Flomera, and we hope you continue to enjoy them!
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