We saw exactly what we were looking for as soon as we entered the store. The showroom was spacious and well laid out with lots of room to walk round. Ash was extremely helpful and efficient and very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jamie was amazing, so helpful with finding me a perfect floor. What should have been a really stressful experience was the complete opposite. He was brilliant, wouldn’t let me pay until he knew it was... Mehr ansehen
Unternehmen hat geantwortet
The staff are so friendly and helpful in floor Giant Basildon. Shelley went through different products with us and we looked at multiple samples. We choose the flooring we liked and had someone round... Mehr ansehen
Unternehmen hat geantwortet
Great service, advice and more importantly patience during on dealing with us changing our minds picking out the flooring. Well done Paul - but look out we will be back for more. Highly recommended to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Vom Unternehmen geschrieben
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Kontaktinformationen
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, Vereinigtes Königreich
- 03330 347 055
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
4,5
Hervorragend
636 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 63 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Floor Giants
Thank you for your kind feedback!
We’re delighted you had a positive experience with Floor Giants and appreciate you taking the time to leave us a review.
We hope to welcome you back again in the future!
Very helpful and no hard sell gave me…
Very helpful and no hard sell gave me space to look around and and was there to help with any questions. And the staff are very friendly 🙂
9. Oktober 2026
Antwort von Floor Giants
Thank you for your lovely feedback!
We believe in helping our customers find the right flooring for their needs, and it’s great to hear that you felt comfortable during your visit. We’ll be sure to share your kind comments with the team.
Thank you for choosing Floor Giants!
Good choice of flooring and great…
Good choice of flooring and great customer service.
28. September 2026
Antwort von Floor Giants
Thank you for your kind review!
We’re delighted you had a positive experience with Floor Giants and hope you found the perfect flooring for your home.
We really appreciate your support and thank you for choosing us!
We purchased underlay from the…
We purchased underlay from the Cowbridge Road East store in Cardiff, we thought it was expensive so a quick search on line showed us that we had been charged over three times as much for the same product. I understand that you have to make a profit but we would not expect to be robbed.
9. Oktober 2026
Antwort von Floor Giants
Thank you for sharing your feedback. We’re sorry to hear that you feel this way regarding the price you paid. While we understand that customers may compare prices with other retailers, we do not offer online price matching.
However, if you would like to email us at sales@floorgiants.co.uk with evidence showing the exact same product available significantly cheaper elsewhere, we would be happy to look into this further.
Thank you for bringing your concerns to our attention.
Excellent service
Dai and James were helpful and went above and beyond helping me choose the right flooring I needed,would definitely recommend floor giants 😊
25. September 2026
Antwort von Floor Giants
Thank you for your lovely review!
We're delighted to hear that Dai and James provided such helpful service and went above and beyond to help you find the right flooring.
We'll be sure to pass your kind words on to them. Thank you for recommending Floor Giants!
Ash was great at looking after our…
Ash was great at looking after our requirements, very professional and a smooth service from start to finish plus very knowledgeable would highly recommend
6. Oktober 2026
Antwort von Floor Giants
Thank you for your fantastic review!
We're delighted to hear that Ash provided such a professional and knowledgeable service, making the whole process smooth.
We'll be sure to pass your kind feedback on to Ash. Thank you for recommending Floor Giants!
Paul was excellent and gave the best…
Paul was excellent and gave the best customer service!
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us a review.
We’re delighted to hear that Paul made such a positive impression and will be sure to pass your kind feedback on to him.
Thank you for choosing Floor Giants!
Very smooth straight forward friendly…
Very smooth straight forward friendly service from Paul
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your lovely feedback!
We’re delighted to hear that Paul made your experience with Floor Giants an enjoyable one. We’ll be sure to share your kind comments with him.
Thank you for your support!
Kim n jess friendly and excellent…
Kim n jess friendly and excellent service
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your kind review!
We’re delighted to hear that Kim and Jess made your visit a positive experience. We’ll be sure to pass your feedback on to them.
Thank you for choosing Floor Giants!
Great service and products
Wide selection of flooring. Nothing was too much trouble. Karim was very helpful and provided a friendly, professional service
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to share your feedback.
We’re delighted that Karim made you feel well looked after throughout your visit. We’ll be sure to pass your kind comments on to him.
Thank you for choosing Floor Giants!
We have bought flooring from yourselves…
We have bought flooring from yourselves numerous times,your staff are normally helpful .
However,
We were at your llansamlett branch on Saturday, 3rd October and unfortunately ,didn't have the same experience.
Staff member was sitting on his mobile and continued to do so as we were speaking to him .
Was not helpful . We did purchase flooring that my husband carried out himself as there was no offer of help or a trolly from staff.
3. Oktober 2026
Antwort von Floor Giants
Thank you for your continued support and for bringing your experience to our attention.
We’re sorry to hear that your recent visit to our Llansamlet branch did not meet the standard of service you have come to expect from us. We take customer feedback seriously and would appreciate the opportunity to look into this further. Please could you email us at sales@floorgiants.co.uk with any additional details you can provide, so we can ensure your comments are passed on to the relevant management team.
Thank you again for your custom and for giving us the opportunity to address your concerns.
Exceptional.
Wow, exceptional service from the moment we walked into the door. Kirsty greeted us and was very welcoming, she asked us what we were looking for in detail and showed us the extensive range we could chooe from. Kirsry took the flooring we liked out and placed on floor so we could get a visual of what it would look like. Purchased flooring and came away very happy. Fantastic service, staff, and shop!
3. Oktober 2026
Antwort von Floor Giants
Thank you for your fantastic review!
We’re delighted to hear that Kirsty made you feel welcome and helped you find the right flooring for your home. We’ll be sure to share your lovely feedback with her.
Thank you for choosing Floor Giants, and we hope you enjoy your new flooring!
Karim went above and beyond
Karim went above and beyond
I forgot my adhesive he contacted me and delivered the adhesive to my house
1st class service
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us such lovely feedback.
It’s always rewarding to hear when a member of our team has made a real difference to a customer’s experience. We’ll be sure to pass your kind words on to Karim.
Thank you for choosing Floor Giants!
Wrong floor delivered
I’ve had the worst after sales experience of any company..EVER!
Unfortunately I will have to contact trading standards as I have been given the wrong floor and absolutely no chance it appears of receiving any help or in fact just obtaining the correct floor.
I don’t recommend this company at all..
they have my money and I have a bare concrete floor.
Update: 10.10.26
The situation continues, promised phone call not received and I’m no further forward. This flooring was bought in July, it’s now October and I live on concrete floors with a 2 year old toddler covered in concrete dust.
No wonder the owner of this company had no staff at the Swansea store if this is how he thinks a professional business behaves
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
We’re very sorry to hear about your experience and apologise for the frustration this has caused.
We would really appreciate the opportunity to look into this for you. Please email us at sales@floorgiants.co.uk with as much information as possible, including your order details and details of the flooring you have received.
If you have indeed received the incorrect flooring, we will of course investigate this and, where appropriate, work with you to get the matter rectified.
We look forward to hearing from you and hopefully being able to resolve this for you.
Antwort von Floor Giants
Thank you for your lovely feedback!
We’re delighted you had a positive experience with us and we hope you enjoy your new flooring.
Thank you for your custom!
Absolutely fantastic service
Absolutely fantastic service, great range of products and always friendly helpful staff who go above and beyond to help. We always buy here and never look anywhere else. Fantastic company.
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your continued support and wonderful feedback!
It means a great deal to us that you continue to choose Floor Giants for your flooring needs. We’ll be sure to share your kind comments with the team.
Thank you for your ongoing support!
Very welcoming to the store
Very welcoming to the store. The staff were so helpful and knowledgeable.
Collected my flooring the same day from the warehouse. Staff there weee very polite and loaded my flooring into my car. Would definitely recommend
1. Oktober 2026
Antwort von Floor Giants
Thank you for your lovely review!
We’re delighted to hear that you received excellent service from our store and warehouse teams. We’ll be sure to pass your kind feedback on to the staff involved.
Thank you for your recommendation and for choosing Floor Giants!
Excellent service and very good…
Excellent service and very good prices..would definitely recommend floor giants
30. September 2026
Antwort von Floor Giants
Thank you for your kind feedback!
We’re delighted you had a positive experience with Floor Giants and appreciate you taking the time to recommend us.
Thank you for your custom, and we hope to see you again in the future!
Antwort von Floor Giants
We’re sorry to hear that you were disappointed with the customer service you received.
We would really appreciate the opportunity to look into this further and understand what happened.
Please could you email us at sales@floorgiants.co.uk with some further information regarding your experience and any details relating to your order? We would be more than happy to investigate this for you and see how we can assist.
Non arrival of order
Placed order for flooring, was told it was in stock. Paid for 8 boxes. Expected delivery to store was 1st October as confirmed on my receipt. On 2nd October chased Basildon Store only to be told that it would be at least another week. If I’d been told that it would have taken this long I’d have gone elsewhere. First and last time of using this company.
28. September 2026
Antwort von Floor Giants
We’re sorry for the delay with your flooring order and understand your frustration, particularly as you had been given an expected delivery date of 1st October.
We normally work on a 7–10 working day lead time for ordered stock to arrive with us. However, there can occasionally be delays with our suppliers depending on their stock availability and their own delivery lead times. We will always do our best to provide updates as soon as we receive further information.
We apologise that, on this occasion, your stock did not arrive with us as originally planned and for the inconvenience this caused.
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