We saw exactly what we were looking for as soon as we entered the store. The showroom was spacious and well laid out with lots of room to walk round. Ash was extremely helpful and efficient and very... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The staff are so friendly and helpful in floor Giant Basildon. Shelley went through different products with us and we looked at multiple samples. We choose the flooring we liked and had someone round... Mehr ansehen
Unternehmen hat geantwortet
Jamie was amazing, so helpful with finding me a perfect floor. What should have been a really stressful experience was the complete opposite. He was brilliant, wouldn’t let me pay until he knew it was... Mehr ansehen
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Great service, advice and more importantly patience during on dealing with us changing our minds picking out the flooring. Well done Paul - but look out we will be back for more. Highly recommended to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Vom Unternehmen geschrieben
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Kontaktinformationen
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, Vereinigtes Königreich
- 03330 347 055
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
4,5
Hervorragend
639 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service and very good…
Excellent service and very good prices..would definitely recommend floor giants
30. September 2026
Antwort von Floor Giants
Thank you for your kind feedback!
We’re delighted you had a positive experience with Floor Giants and appreciate you taking the time to recommend us.
Thank you for your custom, and we hope to see you again in the future!
Antwort von Floor Giants
We’re sorry to hear that you were disappointed with the customer service you received.
We would really appreciate the opportunity to look into this further and understand what happened.
Please could you email us at sales@floorgiants.co.uk with some further information regarding your experience and any details relating to your order? We would be more than happy to investigate this for you and see how we can assist.
Non arrival of order
Placed order for flooring, was told it was in stock. Paid for 8 boxes. Expected delivery to store was 1st October as confirmed on my receipt. On 2nd October chased Basildon Store only to be told that it would be at least another week. If I’d been told that it would have taken this long I’d have gone elsewhere. First and last time of using this company.
28. September 2026
Antwort von Floor Giants
We’re sorry for the delay with your flooring order and understand your frustration, particularly as you had been given an expected delivery date of 1st October.
We normally work on a 7–10 working day lead time for ordered stock to arrive with us. However, there can occasionally be delays with our suppliers depending on their stock availability and their own delivery lead times. We will always do our best to provide updates as soon as we receive further information.
We apologise that, on this occasion, your stock did not arrive with us as originally planned and for the inconvenience this caused.
Went in this morning for an LVT floor…
Went in this morning for an LVT floor for a bathroom and Kitchen and Ash was very polite and helpful. He showed me all the samples and helped me decide on the final choice. Very happy with his service and would reccomend to others . Thanks Ash.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your lovely feedback!
We’re delighted to hear that Ash helped you find the perfect flooring for your home. We’ll be sure to pass your kind comments on to him.
Thank you for your recommendation, and we hope you enjoy your new flooring!
Antwort von Floor Giants
Thank you for your feedback!
We’re glad you had a positive experience with Floor Giants and hope to welcome you back again in the future.
Thank you for your custom!
5* Review
Karim in the Culverhouse Cross store was professional and very helpful throughout the process of buying bathroom flooring. Excellent customer service!
28. September 2026
Antwort von Floor Giants
Thank you for taking the time to leave us a review.
We’re delighted to hear that Karim made your visit to our Culverhouse Cross store a positive experience. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Floor Giants, and we hope you enjoy your new bathroom flooring!
But company
Oto gotowa opinia na Google / Trustpilot / Facebook - napisana mocno, ale profesjonalnie i wiarygodnie. Taka opinia najbardziej boli sklepy:
*WERSJA PO ANGIELSKU - do wklejenia:*
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*⭐ 1/5 - AVOID THIS SHOP - TERRIBLE EXPERIENCE*
I bought floor panels and matching finishing trims. I received the panels straight away, but I was told to wait 2 weeks for the trims. I informed the seller that I was going on holiday and would collect them right after my return.
When I returned and went to collect my order, I was told that they had sent me an email (while I was on holiday and had no access to emails) saying the trims I ordered and paid for were out of stock and I could either cancel or wait another few weeks.
I went there on Monday after my holiday and they told me I have to wait another 3 weeks. When I asked for a refund, *they refused to refund my money.*
Because I couldn't wait another 3 weeks and didn't want to lose my money, I was desperate and forced to take completely different trims that I didn't want.
But that's not the end. The trims they gave me were *cracked/damaged and one box was a completely different colour.*
Because the fitter who was supposed to install them broke his leg, the installation was delayed. Only then, when the boxes were opened, we discovered the damage.
And what is left? *Stress and unfinished floors because I have no money to buy new ones.*
I will advise everyone against buying in this shop. Terrible customer service, no respect for the
21. September 2026
Antwort von Floor Giants
Thank you for sharing your feedback. We’re sorry to hear how frustrating this experience has been for you and appreciate the opportunity to address the concerns raised.
When ordering products from our suppliers, we are reliant on them for lead times, stock availability and delivery schedules. Unfortunately, delays can occasionally occur that are outside our control. When we receive updates that affect an order, we aim to inform customers as soon as possible, and in this instance, an email was sent to advise you of the delay and the options available.
Regarding the fitter’s injury. We appreciate how inconvenient this must have been, although unfortunately, this was also a circumstance completely outside of our control.
Regarding the damaged and incorrect trims, we would certainly welcome the opportunity to look into this for you. Please email us at sales@floorgiants.co.uk with photographs clearly showing the damaged items and the product supplied in the incorrect colour. Once received, we can investigate this further and establish the appropriate next steps to resolve the issue.
Thank you for bringing these matters to our attention. We look forward to hearing from you so that we can look into the product concerns raised.
We can only comment on when we had our…
We can only comment on when we had our kitchen and internal cupboards measured and Quoted for.
The chap that came to do the Quoting we found very friendly and helpful.
We are now waiting for a Date as to when it will be fitted and we can comment further.
Thank You Mr and Mrs Tindill.
15. September 2026
Antwort von Floor Giants
Thank you for taking the time to share your feedback.
We’re pleased to hear that your measuring and quotation appointment was a positive experience. We appreciate your patience while you await confirmation of your fitting date and hope everything goes smoothly with the next stage of your project.
Thank you for considering Floor Giants!
Excellent service
The showroom manager was very helpful,friendly and polite.
He was very knowledgeable without being pushy. I would certainly recommend the Nottingham store.
The gentleman who came to measure up was equally friendly helpful and polite.
26. September 2026
Antwort von Floor Giants
Thank you for taking the time to share such positive feedback!
We are thrilled to hear that our team in Nottingham provided you with expert guidance and a welcoming atmosphere. It is always our priority to ensure you have the space and support you need to make the right choice, completely stress-free.
We are also delighted that this high standard of customer care continued seamlessly during your home consultation. We truly appreciate your recommendation and hope you are absolutely delighted with the final result!
It was not the first time I’ve been to…
It was not the first time I’ve been to this shop and every time staff was very friendly, helpful and willing to help. Salesman was a real professional and new exactly how to help me!
Thank you very much! Will definitely comeback again!!!
26. September 2026
Antwort von Floor Giants
Thank you for your wonderful review and for choosing to visit us again!
It is fantastic to hear that our team consistently provides you with the high level of service you deserve. We take pride in offering expert, tailored guidance to ensure you find exactly what you need.
We truly appreciate your continued loyalty and look forward to welcoming you back on your next visit!
Fabulous service
Fabulous service, great flooring. Only dealt with two men there but they were so helpful and polite
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that you’re happy with the flooring and received such helpful, polite service from our team.
We’ll be sure to pass your kind feedback on to the team. Thank you for choosing Floor Giants, and we hope you enjoy your new flooring!
Excellent service would highly recommend
Excellent service would highly recommend
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that you received excellent service.
We really appreciate your recommendation and thank you for choosing Floor Giants!
Very friendly and helpful staff
Very friendly and helpful staff. Great customer service.
25. September 2026
Antwort von Floor Giants
Thank you for your lovely review!
We’re delighted to hear that our team provided such friendly, helpful service and made your experience with Floor Giants a positive one.
We really appreciate your feedback and look forward to welcoming you back again soon!
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that you’re happy with the quality of our flooring and the value for money.
Thank you for choosing Floor Giants. We really appreciate your support!
A great company for wood flooring
After much research online we decided to go to floor giants to supply and install engineered wood flooring in our hall and lounge they have a big selection of products at competitive prices and very good quality once we had made our choice we got really good professional advice about the whole process of fitting from Steve who came out to measure and price up the job we were very satisfied and pleased with the whole process and feel reassured they will do a great job would definitely recommend them
24. September 2026
Antwort von Floor Giants
Thank you for your fantastic review!
We’re delighted that you found the right engineered wood flooring for your hall and lounge, and that you were impressed with our range, quality and competitive prices.
It’s great to hear that Steve provided such professional advice during the measuring and quotation process, helping you feel confident about your choice and the installation ahead. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Floor Giants and for recommending us!
Great experience
Big thanks to ash at floor giants derby. Very helpful, friendly and professional. Would definitely recommend and will be back
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic review!
We’re delighted to hear that Ash at our Derby store provided such friendly, helpful and professional service.
We’ll be sure to pass your kind feedback on to Ash. Thank you for recommending Floor Giants, and we look forward to welcoming you back again soon!
Great products at a good price
Great products at a good price, helpful service, highly recommendes
22. September 2026
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that you’re happy with our product range, competitive prices and helpful service.
We really appreciate your recommendation and thank you for choosing Floor Giants!
Karim is a legend
Karim is a legend, very helpful and informative. Really appreciate his service
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Karim provided such helpful and informative service.
We’ll be sure to pass your kind words on to him. Thank you for choosing Floor Giants, and we really appreciate your support!
Excellent Service
Ash was very helpful and explained everything very well. We got a great quote as well in the end, and supported us with the delivery.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that Ash provided such helpful advice, clearly explained everything and helped you secure a great price for your new flooring.
It’s also great to hear that Ash supported you with the delivery arrangements. We’ll be sure to pass your kind feedback on to him. Thank you for choosing Floor Giants!
Very helpful staff
Very helpful staff, flooring I chose was not in stock told it would take a week but came a day earlier which I was pleased with.
9. September 2026
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that our team provided helpful service and that your flooring arrived even earlier than expected.
We appreciate you choosing Floor Giants and hope you’re delighted with your new flooring!
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