We saw exactly what we were looking for as soon as we entered the store. The showroom was spacious and well laid out with lots of room to walk round. Ash was extremely helpful and efficient and very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The staff are so friendly and helpful in floor Giant Basildon. Shelley went through different products with us and we looked at multiple samples. We choose the flooring we liked and had someone round... Mehr ansehen
Unternehmen hat geantwortet
Jamie was amazing, so helpful with finding me a perfect floor. What should have been a really stressful experience was the complete opposite. He was brilliant, wouldn’t let me pay until he knew it was... Mehr ansehen
Unternehmen hat geantwortet
Great service, advice and more importantly patience during on dealing with us changing our minds picking out the flooring. Well done Paul - but look out we will be back for more. Highly recommended to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Vom Unternehmen geschrieben
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Kontaktinformationen
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, Vereinigtes Königreich
- 03330 347 055
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
4,5
Hervorragend
640 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that you received exceptional customer service from our team. Providing a friendly, helpful and professional experience is something we take great pride in, so it's wonderful to know we made such a positive impression.
Thank you for choosing Floor Giants and for taking the time to leave us a review. We really appreciate your support!
Excellent Service
Popped in to Derby branch to look at laminate floor options. The staff were extremely helpful and knowledgeable.
From ordering to collecting the flooring and accessories literally took 10 minutes. Will definitely return when I need more flooring.
Excellent experience.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us review!
We're delighted to hear that you had such a positive experience at our Derby branch. It's great to know that the team were able to provide helpful and knowledgeable advice and make the whole process from choosing your flooring through to collection quick and straightforward.
We always aim to make purchasing flooring as easy and hassle free as possible, so it's wonderful to hear that we achieved this for you.
Thank you for choosing Floor Giants and for your continued support. We look forward to welcoming you back when you're ready for your next flooring project!
We visited Floor Giants Merthyr a while…
We visited Floor Giants Merthyr a while back to choose our new engineered wood floor. We was dealt with by Kevin who was absolutely delightful and very informed about the Floor Giants offerings. We had the floor installed by their chosen contractor "FLOODY" who completed a truly great job for us. We shall be back to do all of our upstairs floors shortly. A very professional company to deal with.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with Kevin and the team at our Merthyr store. It's wonderful to know that Kevin was able to provide knowledgeable advice and help you find the perfect engineered wood flooring for your home.
We're also pleased to hear that you were so happy with the installation and the standard of workmanship. We'll be sure to pass your kind feedback on to Kevin and the fitting team.
Thank you for choosing Floor Giants and for your continued support. We look forward to welcoming you back when you're ready to tackle the upstairs floors!
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that Karim provided such an excellent and professional service. We'll be sure to pass your kind feedback on to him, we're sure he'll be pleased to know that he made such a positive impression.
Thank you for choosing Floor Giants and for taking the time to leave us a review. We really appreciate your support!
Fantastic service quick and easy and…
Fantastic service by Dai quick and easy and straight to the point
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic 5-star review!
We're delighted to hear that Dai provided such efficient and helpful service and made the whole process quick and straightforward for you. We always aim to make purchasing flooring as easy and stress free as possible.
We'll be sure to pass your kind feedback on to Dai. Thank you for choosing Floor Giants and for taking the time to leave us a review we really appreciate your support!
When I brought the tiles i got told I…
When I brought the tiles i got told I could bring them back. So I take the tiles back to be told by someone else that they have to be brought back within 30 days and there is a 50% restocking charge. Wasn't told any of this
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave a review.
We have looked into the details provided, including the reference number quoted, and can confirm that this is definitely not a Floor Giants reference number. We have also checked our customer database thoroughly and cannot find any record of a purchase being made with us using the name, email address or contact number provided.
As we are therefore unable to identify this transaction as a Floor Giants purchase, we would be grateful if you could contact us directly at sales@floorgiants.co.uk with a copy of your receipt or further details of the purchase, so that we can investigate this matter further and ensure that your review has been directed to the correct company.
We are always happy to look into genuine customer concerns, but based on the information currently provided, we have been unable to establish any connection between this transaction and Floor Giants.
Thank you Paul
Thank you Paul. You made my purchase easy and a pleasant experience. I went into the Cardiff branch today. Paul was immediately there to help and advise me. Amazing service. Once again, thank you Paul.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic 5-star review!
We're delighted to hear that Paul made your visit to our Cardiff branch such a positive experience. It's wonderful to know that he was on hand straight away to provide helpful advice and make the purchasing process easy and enjoyable.
We'll be sure to pass your kind feedback on to Paul. Thank you for choosing Floor Giants and for taking the time to share your experience, we really appreciate your support!
All good good sarvis Paul Cardiff very…
All good good sarvis Paul Cardiff very freindıy
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that Paul provided such friendly and helpful service during your visit to our Cardiff store. We'll be sure to pass your kind feedback on to Paul.
Thank you for choosing Floor Giants and for taking the time to leave us a review. We really appreciate your support!
Excellent service very helpful from…
Excellent service very helpful from Swansea branch was served by Simon
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that Simon provided such excellent and helpful service during your visit to our Swansea branch. We'll be sure to pass your kind feedback on to Simon, he'll be thrilled to know that he made such a positive impression.
Thank you for choosing Floor Giants and for taking the time to leave us a review. We really appreciate your support!
Dai gave excellent service very polite…
Dai gave excellent service very polite and attentive
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic 5 star review!
We're delighted to hear that Dai provided such excellent service and made you feel well looked after during your visit. Friendly, attentive customer service is something we take great pride in, so it's wonderful to know Dai made such a positive impression.
We'll be sure to pass your kind feedback on to Dai. Thank you for choosing Floor Giants and for taking the time to leave us a review, we really appreciate your support!
Great customer service by Paul
Great customer service by Paul
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that Paul provided such great customer service. We always aim to make every customer's experience as helpful and enjoyable as possible, so it's wonderful to know Paul made such a positive impression.
We'll be sure to pass your kind feedback on to him. Thank you for choosing Floor Giants and for taking the time to leave us a review, we really appreciate your support!
Called into Floor Giants today to get a…
Called into Floor Giants today at Merthyr Tydfil. To get a rug for my Mam and settled on a grey one.
Steve was extremely helpful and professional throughout. He guided me through the options, helped me choose the right rug, and even carried it out to my car after the purchase.
He’s a real credit to the company, and I’ll happily shop here again thanks to the excellent service Steve provided.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that Steve provided such a professional and helpful service during your visit to our Merthyr Tydfil store. It's wonderful to know that he was able to guide you through the available options and make sure you found the right choice for your Mum.
We'll be sure to pass your kind feedback on to Steve. He'll be thrilled to know that his assistance and willingness to go the extra mile made such a positive impression.
Thank you for choosing Floor Giants and for your support. We look forward to welcoming you back again in the future!
Fantastic flooring
I popped into my local branch in Merthyr just to do some price checks on flooring for bedrooms. We were served by Steve who was super friendly and knowledgeable, the prices were fantastic, good quality flooring - we ended up buying flooring for the rest of the house while we were there! Communication was on point while waiting for stock to arrive (they even held on to it a little longer while I made room for it). Excellent customer service will definitely be back! Cheers Steve!
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We're delighted to hear that Steve was able to provide such friendly and knowledgeable service and help you find great flooring at a price you were happy with. It's fantastic to know that you were so impressed with the options that you decided to extend your purchase to cover the rest of your home!
We're also pleased that the team were able to keep you updated while awaiting stock and accommodate your storage requirements. Providing flexible and attentive service throughout the process is something we take great pride in.
We'll be sure to pass your kind feedback on to Steve. Thank you for choosing Floor Giants, and we really appreciate your support. We look forward to welcoming you back again in the future!
5 star service
5 star service. Very friendly,very helpful and we will be back when we are onto our next room.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic 5 star review!
We're delighted to hear that you received such friendly and helpful service from our team. We always aim to make choosing your flooring as easy and enjoyable as possible, so it's wonderful to know you had such a positive experience.
Thank you for choosing Floor Giants and for your continued support. We look forward to welcoming you back when you're ready to tackle your next room!
Excellent service from Paul in Cardiff
Excellent service from Paul in Cardiff.
Great advice and took plenty of time to talk us through our options. Finally settled on a floor we loved at a fair price!
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thanks so much for the great review, Evan!
Paul will be really pleased to hear this. Choosing a floor can feel like a big decision, so it's good to know he gave you the time and advice you needed rather than rushing you into anything.
Really glad you found something you loved at a price that felt right too.
Thanks for choosing Floor Giants, we hope you enjoy your new flooring!
Great service and advice from Paul
Great service and advice from Paul who made the whole process much easier. The face to face advice and seeing the products in the showroom helped us make a decision we'd struggled to make looking online. Would 100% recommend.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for the wonderful review!
It's great to hear Paul made the whole process easier for you. Sometimes seeing the products in person and getting that face to face advice makes all the difference when a decision feels tricky online.
We'll be sure to pass your kind words on to Paul.
Thanks for choosing Floor Giants and for the recommendation, we hope you love your new flooring!
Excellent service from Shelley
Highly recommend the Basildon branch. My girlfriend and I were welcomed straight away by Shelley who was fantastic throughout, very knowledgable and we didn’t feel forced to buy anything like we felt in some of the other major shops we visited. Highly recommend, thanks again Shelley. Thanks, Luke and Casey.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you so much for taking the time to leave us a review!
We're delighted to hear that Shelley made such a positive impression during your visit to our Basildon store. We always want our customers to feel comfortable when choosing their flooring, with helpful advice and guidance without any pressure, so it's wonderful to know you felt so well looked after.
We'll be sure to pass your kind feedback on to Shelley. Thank you for choosing Floor Giants and for recommending our Basildon branch, we really appreciate your support!
We hope you and Casey enjoy your new flooring!
Jamie has been incredible
Jamie has been incredible! We came in for some advice and samples for our entire flooring upstairs and he was so helpful.
We are so happy with the service and the quality of the product.
Would highly recommend, and will definitely be back when we need more.
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We're delighted to hear that Jamie was able to provide such helpful advice and assist you with choosing flooring for your upstairs project. It's wonderful to know that you're happy with both the service you received and the quality of your flooring.
We'll be sure to pass your kind feedback on to Jamie. Thank you for choosing Floor Giants and for your recommendation, we really appreciate your support and look forward to welcoming you back when you're ready for your next flooring project!
Excellent
I received excellent customer service from Jamie at the Cardiff branch. Most importantly he kept up to date with the progress of my enquiry..giving me some guidance without pressure of the product. Jamie provided an excellent customer service. And I will definitely recommend the store.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your fantastic review!
We're delighted to hear that Jamie provided such a positive experience at our Cardiff branch. We always aim to keep customers informed throughout their enquiry while offering helpful advice without any pressure, so it's wonderful to know that Jamie achieved this.
We'll be sure to pass your kind feedback on to Jamie. Thank you for choosing Floor Giants and for recommending our Cardiff store, we really appreciate your support!
Hedge End Branch Recommended
Great old fashioned service from Hedge End branch, Gary was very knowledgeable about the products and stock levels.
Would definitely recommend.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us review!
We're delighted to hear that you had such a positive experience at our Hedge End branch and that Gary was able to provide knowledgeable advice on our products and stock availability.
Providing friendly, helpful service and ensuring our customers have all the information they need is something we take great pride in, so it's wonderful to know Gary made such a positive impression.
We'll be sure to pass your kind feedback on to Gary. Thank you for choosing Floor Giants and for recommending us, we really appreciate your support!
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