I am writing regarding the order I placed on August 24, 2026. According to the email I received, the order should have already been delivered. However, I have still not received it. Please... Mehr ansehen
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Das sagen Bewerter
My daughter has had 2 Freya Skye phone charms and both have broken through no fault of her own. We were lucky enough to get a replacement for the 1st one but for it to happen again has really upset he... Mehr ansehen
Updated 23 September - still no hoody, in spite of what the company response says. Unfortunately my daughter loves Freya Skye, but I certainly won’t be ordering any more from the site. Ordered a h... Mehr ansehen
Unternehmen hat geantwortet
The order came EXTREMELY quick, and the order was in perfect condition when it arrived.The prices on this website are very cheap compared to most merch for other celebrities. Overall an amazing experi... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The official website for actor, artist and songwriter, Freya Skye. Get the latest info for her music, tours, official merchandise and newsletter updates
Kontaktinformationen
Vereinigtes Königreich
- freyaskye.com
2,9
Akzeptabel
66 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Amazing shop - Freya Skye
Amazing shop, the clothes are great quality and Ofc it’s FREYA SKYE MERCH!!!!!!!
24. August 2026
Bewertung ohne vorherige Einladung
Cover was cracked, but still happy
The product arrived swiftly, however the cd covers had cracks in them 😔 still love them!
1. September 2026
Bewertung ohne vorherige Einladung
loved everything except the delivery…
loved everything except the delivery fees which i understand the company can’t fully control
31. August 2026
Bewertung ohne vorherige Einladung
I love✨✨
Very easy website to use. The clothes quality is amazing very soft. Big hood which makes more comfy
31. Juli 2026
Bewertung ohne vorherige Einladung
my parcel has shown “order out for…
my parcel has shown “order out for delivery ” since 25 august and now it august 29 if you can please bring my parcel tomorrow
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
We’re sorry to hear your parcel hasn’t arrived yet. Once an order has been dispatched, delivery is handled directly by the courier and unfortunately we’re unable to control their delivery schedule. We’d recommend contacting the courier directly with your tracking details so they can provide the most up-to-date information and arrange delivery. We hope your parcel reaches you very soon! 💕
Phone charm is very poor quality
Phone charm is very poor quality. It broke within a couple of days of ordinary use. Very disappointed.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
We’re really sorry to hear your phone charm broke after just a couple of days. That’s certainly not what we’d want for you. Please get in touch with our customer service team on freyaskye@redstarmerch.com with your order details and we’ll be happy to look into this for you. 💕
I love it because it’s Freya and i love…
I love it because it’s Freya and i love Freya so much
26. August 2026
Bewertung ohne vorherige Einladung
Never received
Never received
Courier said on “attempt” of delivery they ran into problems/couldnt deliver.
I was sat at home on the sofa in full view of the front door when I got the message.
No one came to the door no one attempted and the tracker confirmed that the parcel was taken back to courier facility.
No further “attempts” were made and then I received a lost parcel text saying they had no idea where it is.
Completely useless from start to finish
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Hi there! We’re really sorry to hear that you didn’t receive your parcel. I understand from our team that the courier made two delivery attempts, and we recommend raising the issue directly with the courier also. We’ve issued a full refund to you, which should show in your account shortly. We apologise for any inconvenience caused.
AMAZING EVERYTHING IS AMAZING I WILL…
AMAZING EVERYTHING IS AMAZING I WILL 100%ORDER MORE WHEN I HAVE THE CHANCE!!!
9. Juli 2026
Bewertung ohne vorherige Einladung
No hassle, all dazzle.
No hassle, all dazzle. Love all the info in the product descriptions. Vinyl came a day earlier than expected too! Can't wait to grab that blue hoodie. Thanks!!!
20. August 2026
Bewertung ohne vorherige Einladung
Love!!
I ordered a shirt and a hoodie for my daughter and everything went smoothly. Package came on the promised delivery date and my daughter was so excited! The items are great quality, will be ordering again.
14. August 2026
Bewertung ohne vorherige Einladung
Stardust Vinyl Birthday Present
I purchased the Stardust vinyl for my daughter's birthday and she absolutely loves it! Package arrived in delivery window with no damages.
14. August 2026
Bewertung ohne vorherige Einladung
Matching Hoodies
I purchased matching hoodies for my daughter and her best friend for back to school. They arrived quickly, fit great and they were THRILLED!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Amazing! We're so glad they loved their hoodies 💙 Thank you for the great review!
Freya sky merchandise supplier is a joke.
We ordered 7 items for my daughters birthday with is the end of Aug, the order was placed on June 26th. On the 17th July we messaged the company to find out what was happening to our order. On the 20th July they replied saying the tote bag was a per order and this is holding our order from being shipped. We was told to place a separate order for the items in stock. On the 23rd July we asked again what they could do to resolve this issue. On the 24th july we was told we could cancel the order or wait. On the 3rd of Aug we asked them to swap the item, but they said this was not possible, so we asked them to remove the tote back and refund this item so the rest could be shipped. On the 4th of Aug they said refund for tote was processing and our order was pending shipping. On the 8th Aug the tracking number showed it had still not been shipped, we asked them to ship asap. On the 10th Aug we asked what was happening with our order again. Today the 12th Aug we have received a message saying that 2 more items on our order are now out of stock, how is this possible when our order was pending shipping. This is an absolute joke and now my daughter will not receive her item on her birthday. We were doing a Freya sky themed birthday and she will now be so upset. I will not be ordering with this company again. I hope the Freya sky team see this message and understand that this supplier are upsetting the fans to the point where they will not order again.
Update on review 15th Aug
Thank you for the response to my review. Vicky has been very helpful in sorting out our order and kept me informed every step. Our order has now been shipped and my daughter will be so happy when it comes for her birthday. Thanks again.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Hello, we're devastated to hear this has been your experience with us. We have escalated this internally and I personally want to make sure we put this right. Can you please email me with your daughter's name, birthday and the best email address to get in touch with you. Hope you can give us another chance 💙
Don’t bother if you need it quickly.
I have revised this review.
We did have problems with delivery so be mindful if you need something quickly.
Bryan did reach out and make it right and the merch was great when it arrived and my daughter loved it.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Hi Sarah, we're so sorry to hear this. This definitely isn't how we want your experience to be and we've escalated it internally.
Could you please email Colin.Bryan@redstarmerch.com with your order number and they'll look into what happened to get this resolved as quickly as possible.
--
We're glad to hear that you have now received your order and things have been resolved. We apologise for the inconvenience again and hope you enjoy your package! 💙
I loved the hoodie so much and its SO…
I loved the hoodie so much and its SO COMFY! Its so CUTE and its definitely my new favorite hoodie the quality is super soft! And over all its the best!
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Aww thank you so much! 💙 We're so happy to hear you're loving the hoodie! Knowing it's your new fave and that you're enjoying how soft and comfy it is means so much to us. We hope you wear it everywhere! 💫
Stardust vinyl.
I bought the Stardust vinyl. It came so quickly and in amazing condition! I love it so much.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Thank you so much for your lovely review! 💙 We're so happy to hear your vinyl arrived quickly and in perfect condition. We hope you love listening to on repeat!
Leave a Little Stardust Everywhere You Go!
I LOVEEEEE my new Stardust phone charm and of course the CD of Stardust!! Everything Freya and her team produce is EVERYTHING!! All my love to Frey and everything she blesses us with! We all leave a little stardust everywhere we go because of her🤍🥹🌠
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Aww thank you so much 🥹 We're so happy you're loving your items and thanks for all the love and support you show Freya, it really does mean the world. Keep leaving a little stardust everywhere you go 💫💙
Everything was perfect but…
Everything was perfect but, one of my charms that I decided to put on my phone and it broke within a week. I loved everything though
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Hi! Thank you so much for your lovely review – we're so happy to hear you loved everything! 💙
We're really sorry to hear one of your phone charms broke so quickly. That definitely isn't the experience we want you to have. Please email freyaskye@redstarmerch.com with your order number and a photo of the broken charm, and we'll be happy to arrange a replacement for you!
Horrendous Service
I have ordered for my daughter from this site at least 3 times and every time there has been an issue, my last order should have been released 2 weeks ago and the response to my query was if you don’t get it in 30 more days contact us and we will follow it up with the customer service.
From a business perspective, the brand should not be aligning with a company like red star merch, I’ve had nothing but bad service each time
Horrendous Service
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von freyaskye.com
Hi Joann,
We're so sorry to hear about your experience and sincerely apologise for the frustration this has caused, particularly as you've experienced issues with previous orders.
This isn't the level of service we expect to provide or the experience we want our customers to have. I have personally escalated your review internally and will be looking into what has happened with your order to understand where things have gone wrong and how we can put them right.
Thank you for taking the time to share your feedback. We genuinely appreciate it and are committed to improving both our service and our customers' experience.
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