I am writing regarding the order I placed on August 24, 2026. According to the email I received, the order should have already been delivered. However, I have still not received it. Please... Mehr ansehen
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Das sagen Bewerter
My daughter has had 2 Freya Skye phone charms and both have broken through no fault of her own. We were lucky enough to get a replacement for the 1st one but for it to happen again has really upset he... Mehr ansehen
Updated 23 September - still no hoody, in spite of what the company response says. Unfortunately my daughter loves Freya Skye, but I certainly won’t be ordering any more from the site. Ordered a h... Mehr ansehen
Unternehmen hat geantwortet
The order came EXTREMELY quick, and the order was in perfect condition when it arrived.The prices on this website are very cheap compared to most merch for other celebrities. Overall an amazing experi... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The official website for actor, artist and songwriter, Freya Skye. Get the latest info for her music, tours, official merchandise and newsletter updates
Kontaktinformationen
Vereinigtes Königreich
- freyaskye.com
2,9
Akzeptabel
66 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I bought over £100 of Merchandise…
I bought over £100 of merch for my 13 year old daughter on the 29th of November. It said it would arrive in 3 weeks so I had just enough time. I checked the shipping last week and it said it hadn’t been sent and was still in America. On the 15th I emailed them and got no response but a shipping label was created. On the Thursday, following no response and no movement of the parcel I emailed again. As well as the customer services email address I found another email for a Lisa so I emailed her as well. There was no response so I then followed that up with an email to Alex Saizon, who is a senior member of the Elevate team. Obviously there was no response. I’m so disappointed with all of it. The lack of response is my main issue. If they had let me know sooner I could have sorted something else out but now I’m not sure what to do. Such a rubbish set up that really let down Freya Skye and the brand. Absolutely ridiculous.
21. Dezember 2025
Bewertung ohne vorherige Einladung
Absolutely disgusting customer service…
Absolutely disgusting customer service I ordered 2 items and paid extra for delivery, I’m still waiting 3 weeks later and had a message to say could now be 29th or December, not 1 of my emails has been answered.
Avoid people absolute joke of a company
7. Dezember 2025
Bewertung ohne vorherige Einladung
Do not buy merchandise online from this site …
Ordered some merchandise for Santa gifts for my ten year old daughter in mid November and despite several emails to their customer service, I received no reply. Yesterday they emailed all their customers to say that they underestimated how popular the artist was and were struggling to process items and they would advise once items had shipped.
It is now highly unlikely that my daughter will receive her Santa gifts, despite me ordering them a month ago.
Do not buy from this website.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Gold's Gone Vinyl
I ordered the Gold's Gone Vinyl on November 16th and it said it was supposed to ship on November 21st, on November 25th I emailed the only email I provided which was elevate hq and I got a response saying I would receive it later that week along with the tracking email and obviously that didn't happen, today I went down to my local post office and they helped me contact other place and they helped me a little saying that it was supposed to be delivered on November 25th. Which wasn't true and my tracking number said it was in Lafayette, Louisiana, and the person that I talked too said it wasn't in any of the post offices there at all. I'm very disappointed with her team, as I emailed them again today and didn't hear anything back from them. I requested a refund from my bank and I plan on just going to get it in person.
UPDATE: 12/20/2025
I have heard back from my bank (cashapp) and they said they are handling the situation, but a refund isn't guaranteed which is a little frustrating but that's fine. They said it could take up to 45 days or longer to hear anything and I still haven't heard anything from Freya Skye either.
UPDATE 2: 12/30/2025 7:20
They finally responded to one of my 3 emails and basically said that to fulfill my order or refund that I would need to stop my dispute with Cash app, which is BS. I will not be doing that. I also reported them to the BBB so hopefully that will do something.
DO NOT BUY ANYTHING FROM THIS WEBSITE, THIS IS A SCAM!!!! FREYA IS A GOOD PERSON BUT HER TEAM THAT WORKS AND MANAGES HER WEBSITE/SHOP IS NOT!!!!
2. Dezember 2025
Bewertung ohne vorherige Einladung
I ordered a hoodie on 20 Oct and and as…
I ordered a hoodie on 20 Oct and and as yet have not received and advice of shipment only advice that a shipping label has been created on 01 Nov. Have sent 4 emails to the only email address but received automated replies saying someone from customer service will contact me soon. Not confident on receiving what I paid for.
26. November 2025
Bewertung ohne vorherige Einladung
Received quantity was not what was ordered.
I ordered two hoodies, however I only received one. I have contacted the webshop several times. But there has been no response.
I know by following the track and trace info there has always been just one package with the measurements I received. Which means they have packed one hoodie and not two and the result is one very pricy hoodie.
Update dd 17/12/2025:
After several reminders I finally received an answer that the missing sweater was sent. And yesterday it was delivered.
So I'm happy I received what I had ordered, but it was a much rockier road than expected.
20. Oktober 2025
Bewertung ohne vorherige Einladung
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