G4S Bewertungen 

For a third time I booked patient transport today for 2 different appointments coming up.
Talk about making one feel like dirt on the carpet.
Anyone booking G4s patient transport in Kent, be very careful, they twist everything you say, so as it looks like you told an untrue answer.
Has left me putting the phone down in tears.
No one wishes to be ill and unable to travel to appointments their selves. Especially when some appointments are due to aftercare after being in hospital for 2 months due an attempt on my life.
Has certainly left a bad taste in my mouth and wondering if I can cope going through the same every time making transport bookings.
Adding insult to injury have just had to move somewhere I never dreamed would end up living.
I have had situations with G4s when I worked at the airports, seems all areas operate the same with them, no customer service standards what so ever.

80% job centre security staff African, same as security at hospitals and if do get position you will just get singled out no point working in security industry anymore. 0 Equality foreigners hiring foreigners if don't believe me go to jobcentre and hospitals. You would not think this is Christian country.

My complaint as a disabled wheelchair user, was that I was unable to gain access to a Tesco Express store, in Cheshire, via the main entrance. On two occasions, G4S drivers were parked across the dropped down kerb in front of it, which under normal circumstances is illegal. With exceptions, those exceptions do not include putting myself and other customers at risk of further harm or danger, in both instances the drivers were unaware of our presence, and should instead be using the unobstructed site entrance, at the side of the store, constructed for the purpose of cash collection, in and out with the easiest access and speed! I felt the act was purely used for the convenience of the drivers! Some might say incompetent and lazy! As you can see the complaint was taken seriously, resolved with speed and I have accepted the profuse apologies!

Dear Lynda,

Your complaint has been passed along to us by our NCC team.

Thank you for taking the time to contact us regarding the issues you’ve been experiencing.

I would like to sincerely apologise on behalf of our driver for their choice of parking. I understand how this situation could have caused you frustration and upset. I have forwarded your complaint to the relevant branch for further investigation. I also requested that our drivers be more mindful of their parking choices and, if possible, park in alternative locations.

While our drivers are required to park as close to the site as necessary for their safety and the safety of the general public, I agree that this practice can sometimes lead to more problems than it solves. We will ensure that our drivers consider other parking options.

I am truly sorry that you have faced this issue more than once. I hope that moving forward, we can restore your faith in our drivers.

Thank you for bringing this to our attention. Your feedback is invaluable and plays a vital role in helping us improve our services for everyone.

Kind Regards,
Iñes
Complaints Handler
Cash Complaints Teams
G4S Cash Solutions (UK)
6th Floor Chancery House, St Nicholas Way, Sutton, Surrey, SM1 1JB, UK

Ingen kontakt til service

After a bad start due to being told to be ready at 9.00am and ambulance turning up at 11am, the two crew were most helpful and went beyond their remit to help and assist my son for a visit to Charing Cross hospital and to get him home again.
My son is very ill and bed bound and I am very grateful to the crew. Unfortunately I don’t have their names,
thank you for your efforts.
Margaret Crawford (patient Mark Crawford)
Ref. No. 7275798

Two very bad experiences with hospital patient transport. The first one was an hour and a half journey from RNOH Outpatients in London W1 back to my home and the Ford ambulance looked newly fitted out but the seat was uncomfortably very upright and had almost no padding. I was thrown around and the whole thing rattled extremely loudly. My back hurt for some time after I got home - nobody should be in these, let alone patients! The second journey was two days ago. I was picked up after a nerve operation at RNOH in Stanmore. The old wheelchair the G4S men came to the ward with had no cushion at all, so it was incredibly uncomfortable going over bumps and it meant my knees were up high as I wasn’t lifted by a cushion!! It was ancient, small, had holes in the canvas seat and was 100% not fit for purpose, especially when someone’s just had an operation and my incision was right across one buttock and round the side of my hip. The ambulance was another Ford rattler - the hardest of suspensions, just horrendous and the poor elderly chap right by the deafening, banging ramp had his hand over an ear. I’d rang beforehand to ask if it was another rattler taking me and the person said the controller would call me but they never did. These Fords need to be scrapped for hospital transport - use them for prisoner transport instead! And G4S should be ashamed of that wheelchair!!

Ringede til G4S teknisk afdeling og blev hængende i ca. 30 min. Ingen oplysninger om hvor i “køen” jeg befandt mig. Indtastede anlægs nummer for hurtig betjening. Ventede og opgav til sidst. Skrev i stedet til dem. Afventer.
Forbedringsmuligheder: oplys nr. i telefon køen - indsæt mere personale i peak perioder. Efterlad ikke kunder ubetjent i så lang tid.
Man efterlades med frygten for at et ALARM opkald håndteres på samme måde?

Venlig hilsen

Per Henningsen

My elderly Aunt almost 90 travelled with G4S on 19/12/2024 & yet again not a good experience. My Aunt was collected around 10am ish for her appointment 35 minutes away which was at 12pm, she was out of the appointment at 12.30pm & the Health Ctr contacted G4S who did not collect my Aunt till 4pm & she did not get home till just gone 5pm. Due to being worried I left work to go to my Aunts after reading from the Carers she was not back home at 4pm. The Crew lied to me & said they had collected my Aunt at 3pm from the place she was at then to be told when I put yet another complaint into G4S that they had collected her at 4pm. To add my Aunt has now got a large bruise on her right shin (this happened also a while ago whilst travelling with G4S), was anything done…. NO!!. This has got to stop & I believe G4S need to be investigated, this very poor service cannot continue!
My Aunt has Dementia & she can get very confused so does not remember anything hardly. This is so very sad & the poor elderly people going through this, anyone going through this has got to STOP.

Jeg har nu i ca. 2 måneder ringet adskillige gange til teknisk support hos G4S for at få en tekniker til at udbedre fejlen på mit anlæg. Der sker absolut ingenting, blot et løfte gang på gang om, at der hurtigst muligt vil blive sendt en tekniker. Mit indtryk er, at man som privatkunde i G4S kommer bagerst i køen, da man prioriterer sine erhvervskunder. Jeg venter fortsat.

Turned up at the wrong entrance for Downpatrick police station. Got a really surly security guard. I asked him if he would be kind enough to provide directions to the disabled access for the station. His reply stunned me, "Do you think I'm a tourist guide"? Despite the fact that the correct carpark was just next to where I was sat, accessible by a barrier which he had control over, he refused to give me any directions and instead complained that I was "blocking traffic"!

Forstår til fulde alle de dårlige oplevelser med G4S
Er kun blevet bekræftet i at det er vigtigt at gå uden om dem.

So, after 10 years, I left. No acknowledgement from anybody. Not even a phone call from my line manager.
Makes you feel really valued.

absolutely useless the woman I was eventually dealing with completely rubbish at her job she was working from home meant to be working but took over 30 minutes to answer the phone I've had two strokes it's left me without the use of hands and legs I'm entitled to hospital transport used other hospital transport companies without a problem this pathetic person asked me tons of questions then sald I don't qualify for transport what an absolute joke I don't know wher all these companies keep finding these people who I would not trust to run a tap let alone deal with serious and very volatile illness as two strokes left me very anxious and feeling disrespected by this absolutely useless lady and company I've had two strokes feel absolutely rubbish anyway with the way it's left me and I have the indignity of trying to prove to this stupid person and company how disabled these two strokes have left me I will be discussing this with my local mp I would not give this company any stars because of the way this woman has made me feel I hope she has two strokes and suffers the indignity I've just been put through.

I have asked them numerous questions and haven't replied back to me with regards to my question also why promote customer service when you don't have it yourself as a company as its quite contradictory if you see it from my point

A G4S security van worker has been filmed berating a member of the public holding up a sign saying "you sad c*nt" no wonder this company is known as G4Stupid around the UK. Awful company.

Wouldn’t even give 1 star tbh, absolutely rubbish customer service. No customer care or empathy. Customer service agents on two occasions rude and arrogant!

Rude and ignorant at the job centre. Im an employee not a customer.

G4s vehicle hit my car. Lady driver in G4s didn’t seem to care!!! Small crease in my front area near my number plate on the right side!! G4s vehicle reversing into small space in lay-by. Witnessed this and can’t understand why they just walked off when questioned got number plate of vehicle!!!

Our HR and our services provide excellent care and support to your health's and assist with you when needed.
Seeking to broaden my career, with our services and into manging with them.
Looking into support staffing to aid with role I am doing now. Staff are like our family with welfare and support with kindness.
Recommending our firm to my friends and family if needed job roles too.

Theses people caused me to have mental health problems.and when you ask for help afterwards they don't care ..hated working for theses people ,worse company I have ever worked for in my life ..bullies you into multitasking without proper training then told to go on your way .
They are better companys out there to work for do not get a job with this company you will suffer mentally and with no help afterwards.