I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I applied for a free government phone…
I applied for a free government phone is supposed to get free minutes every month and just because I didn't use my phone on time and now have to pay $20 a month for a free government phone so I no longer wish to go with this company and I'm going to apply for another free government phone one that doesn't require to have prepaid services
7. April 2026
Antwort von Gen Mobile
Hi Talitha, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active.
My last customer service experience was good
My last customer service experience was okay I'm just waiting on my information to track the phone and the SIM card
11. April 2026
Antwort von Gen Mobile
Hi Freddie, we want to ensure our customers receive the best experience with our agents, please call our customer service team for order updates.
Because I can call anywhere and don't…
Because I can call anywhere and don't drop calls
15. April 2026
Antwort von Gen Mobile
Hi Sheila, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Doing very well but need to offer …
Doing very well but need to offer more 5G smart phones which I need very much for my cellular phone needs
15. April 2026
Antwort von Gen Mobile
Hi Joshuaway, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
The service seems fine but the phone is…
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would recommend paying the extra money for a better phone I just didn't have it the day I ordered.
14. April 2026
Antwort von Gen Mobile
Hi Adrian, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Antwort von Gen Mobile
Hi Sabrina, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Antwort von Gen Mobile
Hi Richelle, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
Antwort von Gen Mobile
Hi Star,
We’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 90-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
My phone barely works
My phone barely works. It's slow. The apps that I installed take forever to open. The phone is a very cheap cellular phone not answering I've heard. I can barely hear it ringing or the volume on a call and it's at it's highest level. But it's a free service so I guess I can't complain but they can do better. Now it won't even charge🤬🤬🤬
13. April 2026
Antwort von Gen Mobile
Hi Brenda,
We’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look at your device. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Bad phones
Bad phones, phones are at least 5 to 10 years behind when it comes to today's technology and can not keep up. They either crash or have very low ram and slow processors, making it hard to use the service.
30. Jänner 2026
Antwort von Gen Mobile
Hi James, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Antwort von Gen Mobile
Hi Harold, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
It works great for my kid
14. April 2026
Antwort von Gen Mobile
Hi Candace,
Thanks so much for the great review! We're really happy to know that the service is going well for your child. It's super important to us to offer reliable and affordable connectivity for families.
My phone came in and broke a week…
My phone came in and broke a week later, screen stopped working. I’m unable to get ahold of anyone to get a new one sent
25. März 2026
Antwort von Gen Mobile
HI Saara,
We’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
It's just all around great phone the…
It's just all around great phone the camera could be a little better but other than that the phone is pretty good one appreciate the business and the great service thanks again
14. April 2026
Antwort von Gen Mobile
Hi Jeffrey,
Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Everything is great so far good service…
Everything is great so far good service and great customer service
14. April 2026
Antwort von Gen Mobile
Hi Natalie, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Monthly availability of mobile device
14. April 2026
Antwort von Gen Mobile
Hi Frances,
Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The number seems like it's hacked i…
The number seems like it's hacked i keep getting phone calls from people saying that my number was affiliated with some try to gain avess to there account so I i shut the phone off and I won't use it again. But it's not hard to tell this kind of issues with a free phone. Horrible service!!!!!!!!!
25. Februar 2026
Antwort von Gen Mobile
HI Natasha,
We're sorry to hear this. If the calls are persistent, you can dial 611 to look into options like changing your number.
It shut off and told me to add a Sim…
It shut off and told me to add a Sim card mid conversation
14. April 2026
Antwort von Gen Mobile
Hi Ashley,
We’re sorry you're having issues with your SIM card. Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
So far it's working quite well
So far it's working quite well , the phone is made very cheap and is slow and limited. But the service is good
14. April 2026
Antwort von Gen Mobile
Hi Jeffrey, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
I needed my number changed because I…
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
13. April 2026
Antwort von Gen Mobile
Hi Stephanie,
Thank you for the review! We're glad we were able to get everything sorted out for you. If you ever run into another issue, feel free to reach out. We're always here to help.
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