I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Gen Mobile
Hi Lisa,
Thank you for your five-star rating! We love to hear that you are having an easy time operating the phone. If you ever have questions or more feedback, feel free to reach out. We're here to help!
Internet doesn't last long
10. April 2026
Antwort von Gen Mobile
Hi Danyell,
We're sorry to hear you're running out of data fast. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Antwort von Gen Mobile
Hi Melova, we appreciate your feedback! Glad everything has been going well with Gen Mobile. We're here anytime you need us.
They are terrific they are professional…
They are terrific they are professional nice, they are the number one best.
10. April 2026
Antwort von Gen Mobile
Hi Kimberly, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Good customer service
The customer service has been really good so far. The phone is really slow when it starts up and sometimes it's kind of frustrating to use because it's slow. However I think this is a really good company so far and that is why I gave it five stars.
16. April 2026
Antwort von Gen Mobile
Hi Brittney, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
The service is crappy and the wifi…
The service is crappy and the wifi stinks the phone I got is small and only 4 g I was told it was 5 g you people lie and I'm so tired of the crappy service
16. April 2026
Antwort von Gen Mobile
Hello Lillian,
We sincerely apologize if our service does not meet your expectations. If you're looking for a phone that aligns more closely with your needs, we have affordable upgrade options available. Alternatively, you can also bring your own device (BYOD). Give us a call by dialing 611 from your Gen Mobile device for more info on your upgrade options.
your a free phone service and they told…
your a free phone service and they told me I had to buy a phone because I lost mine I think it's really ridiculous
14. April 2026
Antwort von Gen Mobile
Hi Billie,
We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call. We are here to help.
I ported in my phone number ending…
I ported in my phone number ending 5565, now I'm transferring out of Gen Mobile. I want to port out my phone number ending in 5565- I'm being told they don't have that number in my account.
3. April 2026
Antwort von Gen Mobile
Hi Valarie,
We're sorry you're having trouble with your port out. Please keep in mind, in order to be able to port a number out it must be active with Gen Mobile. You can dial 611 to find out the details of your carrier.
I never received anything from yall I…
I never received anything from yall I don’t have your service or support
1. April 2026
Antwort von Gen Mobile
Hello Mecalandria,
We sincerely apologize for the inconvenience of not receiving your package. We would like to assist you in resolving this matter promptly. Please contact our customer care team so that an agent can help you with your replacement and service choices.
Antwort von Gen Mobile
Hello Jesus,
Thank you for your five-star rating! We're really glad to know that you are enjoying our service.
Antwort von Gen Mobile
Hi Jay,
We apologize for the difficulties you are encountering. Gen Mobile collaborates with one of the largest 5G networks in the United States to provide you with high-quality service at a lower cost, although speeds may differ based on your location and device. If you are experiencing problems, please call 611 or chat with us at genmobile.com so that our team can assist you in checking coverage in your area.
Antwort von Gen Mobile
Hi Lisa, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Antwort von Gen Mobile
Hi Margie, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Phone barely charging now its saying it…
Phone barely charging now its saying it has a virus
16. April 2026
Antwort von Gen Mobile
Hi Tynika, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Antwort von Gen Mobile
Hi Tracey, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
I’ve received a defective phone
I’ve received a defective phone. It only worked for less than 30 minutes to an hour after that the screen went black. I called to have the phone return and they tell me that I might get the same phone meaning, I’m gonna get the same results so I give this company zero star stars and I still have not got a replacement phone
1. März 2026
Antwort von Gen Mobile
Hi Sharon, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
У вас чудовий звʼязок
У вас чудовий звʼязок. І ми дуже вдячні вам за вашу роботу. Компанія чудова , і допомогли нам з підключенням.
16. April 2026
Antwort von Gen Mobile
Hi Vasylyna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The phone doesn’t even work
1. April 2026
Antwort von Gen Mobile
Hi Susan, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I was on the side of the freeway and my car broke down. I use Jen mobile to call the tow truck. It is reliable.
I was stuck on the side of the freeway and I had to call a tow truck. The service was reliable.
16. April 2026
Antwort von Gen Mobile
Hi Dina, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
To be honest the phone won't stay…
To be honest the phone won't stay charged after 2hrs and is very slow
27. Februar 2026
Antwort von Gen Mobile
Hi Lori,
We are sorry to hear that you are experiencing issues with your device. The Lifeline phones that we offer at no charge are designed for basic functions such as calls, texts, and light internet browsing, but we understand that sometimes you require additional features. We also provide affordable upgrade options. Please give us a call so that an agent can help you find the best fit.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.